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Reviews of Quest Hotel Darmo - Surabaya by ASTON

3.5 out of 5
Quest Hotel Darmo - Surabaya by ASTON
Jl. Ronggolawe 27-29, Jawa Timur, Surabaya, East Java

Reviews

8.4

Very good

Rating 10 - Excellent. 30 out of 78 reviews" "
Rating 8 - Good. 34 out of 78 reviews" "
Rating 6 - Okay. 11 out of 78 reviews" "
Rating 4 - Poor. 2 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

PRIYANKARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful as I am a solo traveler. Good value for the money. I am travelling during the Ramadan and enjoyed the ifthar organised by the hotel. Cheers
Stayed 3 nights in Mar 2024

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did,nt like anything looks grubby, feels grubby doors dont work with swipe cards noisy aircon ,big let down no beer and pool bar decrepit
Stayed 3 nights in Jan 2024
Response from Management Quest Hotel Darmo Surabaya on 21 Jan 2024
Dear Mr. Stephen,Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you had during your stay at our hotel. Your comments are taken seriously, and we are committed to addressing the issues you've raised to improve our services.We regret to hear that the overall appearance and cleanliness did not meet your expectations. Please know that we are actively working on improving the maintenance and cleanliness of our facilities to ensure a more pleasant experience for our guests.We are also addressing the concerns about the functionality of doors with swipe cards and the noise from the air conditioning units. Your comfort is important to us, and we are taking immediate steps to rectify these issues.Regarding the absence of beer and the condition of the pool bar, we apologize for any inconvenience. Rest assured, we will review our offerings and make necessary changes to enhance the guest experience in these areas.Your feedback is crucial to our ongoing efforts to improve, and we appreciate your patience as we work to make positive changes. If there's anything specific you would like us to address or if you have additional comments, please feel free to reach out to us directly.Once again, we apologize for the letdown you experienced and hope to have the opportunity to welcome you back in the future with an improved and more enjoyable stay.Best Regards,Management Quest Hotel Darmo Surabaya

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was awesome to stay at. Has a good gym and pool only minus for me was the A/C in my room was not working properly. Aside from that no other complaints i am happy to use quest hotels again when i return to Indonesia.
Stayed 5 nights in Nov 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good. It is aging a bit, but during my stay they were renovating it. I was checked in by Fegi, who was very pleasant and helpfull, as were all the staff. The restaurant food was good and reasonably priced. It is a bit away from everything, meaning you have to rely on taxis, but because of that it is also very quiet at night.
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of the room and all the staffs are so polite and friendly.
Stayed 2 nights in Feb 2020
Response from Owner on 9 Feb 2020
Dear Traveler, Warmest greetings from Quest Hotel Darmo Surabaya.. Thank you for giving us the great 4 star review. We are very happy to know that you enjoyed your visit at our hotel. We look forward to welcoming you back in the next visit at Quest Hotel Darmo Surabaya. Best Regards, Management

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Max

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in fast, room a1 bed a1 food average Money for value very good, location central. ⭐⭐⭐⭐
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pretty good property for the price, but small stuff like creaky floors, creaky beds, and weird shower design where you have to crossover your toilet bowl to reach the shower area.
Stayed 2 nights in Oct 2019

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Great hotel. Stayed here multiple times for several weeks at a time. The people who work here at the best part! Getting ready for another 3 week stay (third one this year) and wouldn’t think of going anywhere else.
Stayed 1 night in Sep 2019

8/10 Good

Maya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kebersihan kamar dan nuansa kamar serta hotel yang berwarna ungu sehingga indah untuk dipandang dan dinikmati.
Stayed 3 nights in Jun 2019

10/10 Excellent

HSIAO YUEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the hotels fault... hotels.com fault
Hotels.com messed up my reservation. Supposedly I’m a gold member. That does not mean a lot any more. I have stayed in hotels over 60 nights recently. But I made a date change on this booking. It was booked to include breakfast. But a few days after I arrived I learned that I would be charged a premium for breakfast because when hotels.com changed the date they messed up the reservation. Very uncool. Nice people at the hotel. Nice hotel. But really left a sour taste in my mouth to call hotels.com internationally and be blown off and treated so incredibly rudely.
Stayed 19 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were helpful. Breakfast was very good. Room was very dated and vanity basin cracked and broken. No shampoo or conditioner. Fridge didn't work. Pool area wasn't very inviting
Stayed 4 nights in Apr 2019
Response from amien on 15 May 2019
Thanks to Traveller for the 3 star review on expedia.com. your comment and feedback are valuable to improving our services and facilities. we apologize for inconvenience during you stay at Quest Hotel Surabaya and see you for the next visit at Quest Hotel Surabaya.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is good but the hallway smells like an old carpet and the room looks much older than the pics on the ads and breakfast selections aren't child friendly
Stayed 6 nights in Apr 2019
Response from Quest Manajemen on 2 May 2019
Dear Traveler Warmest greetings from Quest Hotel Surabaya. Thank you for your review on hotels.com. We apologize for any inconvenience during you stay at Quest Hotel Surabaya. your comment and feedback are valuable to improving our services and facilities always. for your information that we already have a regular maintenance project and renovation for all hotels room and areas. Hopefully your visit next time will be better. and see you again for the next trip in Surabaya. Regards, Quest Hotel Manajemen

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The shower is terrible. No pressure on the head shower, water sprayed everywhere, or dropped to the sides. Somewhat broken...also, the water did not go down due to the poor construction. I asked to change the room and they did gave it to me after asking and repeating myself over and over again about the shower issue. The 2nd room is the same. Crappy hotel. One night I came back and could not get into my room since it was locked inside. They have to call the maintenance and fixed it...not sure what happened...but finally I got in after waiting. This is an old hotel with sctraches on their hardwood floor and poor shower drainage. Did not enjoy..stay away.
Stayed 6 nights in Mar 2019
Response from Udik on 26 Mar 2019
Dear Traveler Warmest greetings from Quest Hotel Surabaya. Thank you for your review on expedia. for your information that we actually have a problem with main pump that cant work maximize to supply the water in some rooms at that time, but we already fix it and goes well right now and we have plan to doing some project for some rooms are having sctraches on the floor. We apologize for the inconvenience during you stay at Quest Hotel Surabaya. Hopefully We can give you the best service and facilities for the future and see you again for the next trip in Surabaya. Regards, Udik Setiadi General Manager

8/10 Good

pervaiz

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Amien on 30 Mar 2019
Thanks to Pervaiz for the great 4 star review on Hotels.com. See you for the next visit at Quest Hotel Surabaya,

8/10 Good

Verified traveller

Liked: Staff & service
Decent hotel and friendly staff
Hotel centrally located. Concierge was very friendly and welcoming. Room was decent however shower was faulty and it took them almost an entire day just to send someone to fix it. Breakfast was mediocre.
Stayed 1 night in Mar 2019
Response from Amien on 14 Mar 2019
Thanks to traveler for the 4 star review on hotels.com. We apologize for the inconvenience during you stay at Quest Hotel Surabaya. We will always give the best services and facilities for our guests. thank you and see you for the next trip in Surabaya.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Really well meaning and hard working staff
The staff is amazing. Very accommodating and incredibly hard working. Kudos to them. The hotel food is ok for a 3 Star hotel but overall it is not edible. The mini bar is a bit of a mislead. You get two snacks on the first day and then they are forgotten after that. Overall it’s a nice place and I hate to give it a bad review because the staff is really nice but it’s definately not one of the nicest hotels in Surabaya. Expect things to be on a very slow pace.
Stayed 11 nights in Feb 2019

10/10 Excellent

W H Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Stay In Indonesia Surabaya.
Yes. The stay in Quest Hotel in Indonesia Surabaya is a very good one. The room althought is a bit small and the water level for the shower head in the bath room a bit small, overall is still a good stay. The location of this Hotel is very good as the bigger shopping mall is juz 10 to 15 mintues away. If you like to drink, there is a pub nearby call Take Five is good for drinking. There is Live Band inside the Pub and it open till about 0200 hours at their local timing. The most important thing is the drink is cheap.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice staff and good location. Actually, it's a very enjoyable experience to stay in the hotel.
Stayed 6 nights in Oct 2018

8/10 Good

Verified traveller

Good Hotel
Stayed 1 night in Oct 2018

10/10 Excellent

Simon, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was lovely and happy hour Any time!! Close to everything but download Grab app so easy to get around and cheap
Stayed 3 nights in Oct 2018

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quest a great adventure
excellent hotel. great breakfast spread and amenities in room.
Stayed 2 nights in Sep 2018

8/10 Good

Bolar Abdul

Liked: Cleanliness, staff & service, room comfort
Good value for money
Very pleasant and friendly staff. My room had a stuffy smell. The lobby and restaurant was full of mosquitoes. Despite all that, I had a good stay.
Stayed 2 nights in Aug 2018

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
Very Good. Exceeded expectation Front desk staff is polite and efficient Rooms are clean and proper Too bad I only stay for 1 night. Will come back if I visit Surabaya again
Stayed 1 night in Dec 2017

10/10 Excellent

Sarah Liyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

AIDURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staffs service
Friendly courteous staffs all around. Check in and check out were fast. Room comfortable. The bed and pillows were fantastic...had a tough time to get out of bed every morning. Breakfast buffet good spread. Location not really in the happening area but good enough. Free WIFI was fast. Will stay here again.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Quest
The staff was so lovely and the location was great!

6/10 Okay

SKim, Singapore

Liked: Cleanliness, property conditions & facilities
Reasonable Hotel Experience
First day, 8 Sep 2016 @ ~2.30pm: Staff is hospitable. Good is clean. Special thanks to Paul, who has facilitate my stay in Surabaya, indonesia by interpreting my English to Bahada Indonesia to my cab driver for some visits to the Cutlery tour & Bromo Mountain. First and Second day, I have to change my room key by going up & down to enter my hotel room. Third day, Thank God. Coming back, about to check with Front desk for a new card. I was told no need, your card still can be used. Overall rating: 7/10. Experience: Pleasant

8/10 Good

henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rusmin, Surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great but the room isnt that soundproof. Can hear people talking and walking from outside.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3.5
This is my second review and I feel the same; solid 3.5 stars!

8/10 Good

bintang , bentley, western australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel was mistakenly put mein twin bed deluxe room, as it wasn't my desire room with should be double bed, as the acknowledged their mistake, they upgraded my stay to executive ensuite room for free. I am happy for their services and their responsibilities. Look forward to staying with they again.

8/10 Good

Agus, Jakarta

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, good location
Nice & new hotel in good location (mid city). The room was small though!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
was not impressed with the room condition, requested to change the room. The second room was better, but still not as I expected a hotel by Aston would be. Breakfast was ok. The hotel is only 2 years old, but the building maintenance should be done more regularly, especially due the full AC room. Staffs are friendly.

8/10 Good

Derp Schrim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient
Everything was pretty smooth. The neighborhood is pretty cool, with plenty of warungs extremely close by for your eating pleasure. One thing about our room was very.... curious. You had to step over the toilet to get into the shower, even though the bathroom was relatively spacious.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The room was comfortable, had a double bed with my father and it was still quite spacious. WiFi speed was decent for 2 users. In the shower water wasn't draining smoothly.

10/10 Excellent

Caroline, Gatineau, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
This is a great hotel. We stayed for 2 nights and we really enjoyed our stay. Room was very confortable, the gym and the pool are nice and clean, breakfast buffet was very good and offered a lot of selection and the service was just perfect. All the staff is happy and smily! I would go back any time. It was a very nice experience!

8/10 Good

jasir, tangerang,banten

Liked: Staff & service, property conditions & facilities
Favorite hotel on his class
Breakfast good, condition hotel more than eversge. Will be back later for next visit in Surabaya
Response from Lia on 14 Jul 2015
Dear Mr. Jasir, Thank you your review with your satisfaction on breakfast taste and our hotels condition. We are looking to welcoming you in the next visit. Warm Regards.

10/10 Excellent

Swathi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and service
The hotel was very clean and service is excellent. The breakfast menu had a wide range. We also enjoyed in house spa. It's a pleasant stay overall.
Response from Lia on 19 Sept 2015
Dear Swathi, Thank you for your review, its really a pleasure for us to hear your satisfaction with our hotels service, it will motivate us to do better in service & hospitality. We will wait your visit in the next trip to Quest Surabaya. Best Regards, Lia

10/10 Excellent

Athsani, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , quite and peaceful place....
All the staff ur very friendly... Excellent service.. Good job... Thumb Up...
Response from Lia on 14 Jul 2015
Dear Athsani, Thank you for your review, we are happy you are happy and satisfied with our friendly staff and service. We will keep to give best service to you for the next coming. Thank you.

10/10 Excellent

Stevenbkk

Liked: Cleanliness, staff & service, room comfort
good little hotel
Did not expect much but was pleasantly suprised. Comfortable beds. Clean. Staff very friendly. Would stay again without hesitation. Breakfast ok. Illy coffee nice option.

10/10 Excellent

hani, bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8
Excelence

8/10 Good

Sal, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel
Nice new hotel. Breakfast buffet not much varieties but overall is fine.
Response from Lia on 14 Jul 2015
Dear Sal, Dear Sal, Thank you for your and review, its really a pleasure for us to hear that it's nice new hotel, we will make it better for more varieties of breakfast menu . We will wait your visit in the next trip to Surabaya & Indonesia. Best regard, Lia

8/10 Good

Cheers, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable as their tag
Great and Happy.... Thats what I feel when I was staying in this hotel. The Room is very neat and tidy. I sleep tight everything night because the pillow is very comfortable. Enjoy your stay :)
Response from Lia on 19 Sept 2015
Dear Sirs, Thank you for your review, its really a pleasure for us to hear your satisfaction with our bed and comfortable pillow. We are looking to your next trip to Surabaya and do not forget to stay at Quest Surabaya. Best Regards, Lia

6/10 Okay

Benny

Stayed 4 nights in Dec 2023

4/10 Poor

Jean-Claude

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Das Bad war extrem feucht und hat gestunken. Es gab keine Seife um die Hände zu waschen, auch auf Nachfrage nicht. Die Bettlaken hatten Flecken.