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Hotel Fenix

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Featured image
On the beach
Seasonal outdoor pool
Seasonal outdoor pool
Minibar, in-room safe, WiFi

Overview of Hotel Fenix

Hotel Fenix

3.5 out of 5

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationSunny Beach2 min walk
  • Popular LocationLuna Park9 min walk
  • Popular LocationSunny Beach South19 min walk
  • AirportBourgas (BOJ)25 min drive

Choose dates to view prices

About this area

Sunny Beach

Located in Sunny Beach, Hotel Fenix is on the beach. The area's natural beauty can be seen at Sunny Beach and popular attractions include Action Aquapark and Aqua Paradise.
Popular Location

What's nearby

  • Sunny Beach - 2 min walk
  • Casino Hrizantema - 3 min walk
  • Luna Park - 9 min walk
  • Sunny Beach South - 19 min walk
  • Action Aquapark - 3 min drive

Getting around

  • Burgas Station - 35 min drive
  • Bourgas (BOJ) - 25 min drive

Restaurants

  • Mexico - 5 min walk
  • Mandarin - 5 min walk
  • Smartline Meridian 4* - 5 min walk
  • 100% Family Restarant - 5 min walk
  • Morris - 7 min walk

About this property

Hotel Fenix

Beachfront hotel with relaxing spa services
Spend the day playing on the beach then return to dine at one of Hotel Fenix's 3 restaurants. All 314 rooms offer WiFi, balconies and TVs with satellite channels. Guests will also find minibars, hairdryers and safes.
Hotel Fenix offers 314 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Satellite televisions are provided.

Bathrooms include a shower and hairdryers. In-room wireless Internet access is available for a surcharge. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

All-inclusive details

All-inclusive room rates at Hotel Fenix are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 5 per night)
  • Available in some public areas: WiFi (EUR 5 per night)

Parking and public transport

  • Self parking on site (EUR 5 per day)

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • 3 restaurants
  • 1 bar

Things to do

  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • Bulgarian
  • English
  • Russian

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Massages

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

Outdoor space

  • Balcony

More

  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: EUR 5 per night (rates may vary)
  • Fee for wireless Internet in public areas: EUR 5 per night (rates may vary)
  • Self-parking fee: EUR 5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Fenix Half Board Sunny Beach
Fenix Half Board Sunny Beach
Hotel Fenix Hotel
Hotel Fenix Half Board
Hotel Fenix Sunny Beach
Hotel Fenix Hotel Sunny Beach

Frequently asked questions

3.6
Good
Rating 5 - Excellent. 2 out of 8 reviews
5 - Excellent 25%
Rating 4 - Good. 3 out of 8 reviews
4 - Good 38%
Rating 3 - Okay. 2 out of 8 reviews
3 - Okay 25%
Rating 2 - Poor. 0 out of 8 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 8 reviews
1 - Terrible 13%

3.8/5

Cleanliness

3.9/5

Staff & service

3.0/5

Amenities

3.4/5

Property conditions & facilities

4/5 Good

it was good but i recommended to chance all old t.v and put some new
Stayed 5 nights in Jul 2019

1/5 Terrible

Was close to beach and nightlife but still quiet at night although my friends on another floor had very noisy 18-30 's next door . I'm not the fussiest of eaters but food was horrible and cold .... i had to eat out for breakfast and evening meal
Stayed 7 nights in Jul 2019

3/5 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, average hotel
Hotel not well maintained and charged for things I would have thought were included (for example safe). The carpet in the room was bubbled up and falling apart and the equipment at the gym was not maintained with equipment out of order and falling apart. The room was in clean condition, decent room space, and beds were comfortable. Front desk staff was responsive to issues/questions and helpful. Hotel was in a good location, close proximity to the beach and some good entertainment options nearby.
Stayed 5 nights in Aug 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2019

3/5 Okay

Disliked: Property conditions & facilities
Menettelee hintaisekseen, vai menetteleekö?
Odotukseni eivät olleet kauhean korkealla, mutta nekin alittuivat. Kokonaisuudessaan hotellin taso on heikko jokaisella osa-alueella. Ainoa poistiivinen asia on sijainti, joka on erinomainen - ranta lähellä, palvelut lähellä (bussiasema, luotettava pankkiautomaatti, kaupat, ravintolat). - Vastaanoton työntekijöillä tuntui olevan aina jotakin "tärkeämpää" tekemistä, kun heidän kanssaan asioi. He mielummin näpräsivät kopiokonetta ja tietokonetta tai ihan vain keskustelivat keskenään, vaikka asiakas seisoisi jo tiskillä ja odottelisi palvelua. Ymmärrän ihmisten kiireen ja muut hoidettavana olevat asiat, mutta sama kaava ei voi toistua useamman kerran päivässä koko viikon ajan. Lopulta tajusin, että heitä ei vain kiinnostanut asiakkaiden huolet, koska asioidessa kaikki olivat kylmiä, eikä kauhean palveluhenkisiä. Saman havainnon tein myös sivusta katsonneena muita asiakkaita. Huone itsessään oli ihan ok kokoinen, mutta erittäin vanhahtava ja vanhat laitteet toimivat vain jotenkuten. Suihku/wc oli surkea - pieni, epäkäytännöllisesti suunniteltu ja rakennevirheiden määrä oli kammottava. Esimerkiksi kaato ei toiminut käytännössä ollenkaan, vaan lattia lainehti vielä 1-2h suihkun jälkeenkin, huoneen ollessa kostea käytännössä iltaan asti jos aamulla kävi suihkussa. Lisäksi vesi oli aina joko liian kylmä tai liian kuuma, balanssin löytämiseen piti nähdä tosissaan vaivaa. Huonepalvelua ei tuntunut olevan, ainakaan sitä ei huomannut muuta kuin pyyhkeiden vaihtuvuudella.
Stayed 7 nights in Jul 2019