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"Very friendly staff, clean room apart from stains on the carpet, which did not really bother me. Easy return access to Heathrow if you buy the Hotel Hoppa ticket - which stops right outside the door. What concerned me most was the layout of the hotel with the public able to walk off the street and get into a lift and access any floor without being a guest at the hotel, Yes, there were key card slots that were intended to stop non-hotel customers from accessing the corridors, but that leaves the lifts and floor lift atriums open access. Having a kettle without having tea and coffee in the room is not becoming of a 3* hotel - It is consistent with cost cutting, but not a good feel for me."

"Rooms was clean and well appointed, staff very professional and helpful. Convenient parking and access to T5 via gate to Pod service to T5. Bad has outside tables to view runway."

"Good"

"Hard to get to from Central Bus Station for Seniors with luggage"

"Really charming staff, but breakfast ordered for the room never arrived. No reply from any of the phone numbers on the internal phone. Good room, but hotel is a little tired for the money."

"The staff were helpful and welcoming. The room was immaculate and the breakfast was pretty good, as free breakfasts go. Our only disappointment was the pillows. They were small and flat. Otherwise, we'd stay again."

"Great for a pre-flight stay to be close to the airport. Clean, comfy, kind folks, couldnt ask for more"

"A step up from premier inn. Liked the pool. "

"Good value and parking. Lovely staff."