Do not trust staff, get everything in writing!!!!
Was stuck in Dillon, due to avalanche on I-70, so I checked in to hotel to wait out the delay. We only sat on bed and watched tv. It was about 12:30 pm. About 3:30-4 pm, they reopened I-70, so we decided to leave, as we needed to get home and to work. As we were leaving, I mentioned to front desk clerk that we were leaving(they had signs at the front door saying they were "sold out"), if they wanted to try to resell. He was interested and went and spoke with a co-worker. They asked if they could inspect room, I said absolutely. They both came to the room, as my wife and I gathered our stuff. They looked around, and then we all left the room. We stopped at front desk, the co-worker got on the computer. She said we were all set, I asked if I needed a receipt, she told me no need, as that she had already reversed the charges. As we were in the middle of a winter weather advisory, We , in a bit of time crunch to get out of the mountains before more weather shut down the highway again, so we left.. They, the 2 front desk workers, even said "if you have any questions or problems to just call, and to remember them they next time we need a place to stay.
While I was leaving either way, and I was going to have spend the money anyway, isn't the point. The point is that they assured me of one thing, now they a claiming,"that they are adhering to their no cancellation policy"and I will receive no refund.