Unclean unit w/ great view & poor customer service
Posted 21-Jan-2016 on Hotels
Great view, nice sized room, but poor customer service. Room was not ready for us when we checked-in. Additionally, it was very dirty - stains on comforter, hair in shower drain, dog hair on couch, dirty dishes, and overall just unclean - any vacuuming that was done must have been done in haste. Fireplace was nice, but there was no firewood available onsite, despite being advertised as having access to some. The RMRM staff did not communicate well with us on a couple of different occasions; they seemed to know very little about the property they were renting out. Again, the condo had an amazing view and it was relatively quiet, but lack of cleanliness and service made it an overall disappointment.