Posted 28-Sep-2015 on Hotels
This was not very user friendly check-in. The check-in office closed at 4:00pm but I didn't get out of my conference until 4:30pm. After I ran all over the place to find out how to get checked in, I called the number on my confirmation and they walked me through a long, drawn out process to access my keys from a lock box. I then had to juggle 4 keys, 2 for the outside doors and parking (which only one worked) and 2 for the room keys. They personnel did not know there was onsite underground parking until I figured it out and informed them. They brought me new room keys the next day but I still had to juggle 4 keys and 1 was defective and we were lock out of the building until someone let us in the lobby and then we had to use the lobby phone to call for help to get back into our room since we left our room key in our room (our fault). Just seems like there could have been a much easier way to deal with the building/room/parking key issue.