Ratings based on 387 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Burlington, CO

Eh quite expensive

Posted 27-May-2016
Silverthorne is expensive I get it. But when I book a room for over $100 I expect more than average; and that's basically what this hotel is, average. Nothing was horrible and nothing was great. Staff needs to actually be behind the desk, however, where they can help when needed.
5out of 5
by A verified traveller from Colorado

Great Hotel Close to Mountain Activities!

Posted 19-Apr-2016
The staff was friendly and the rooms were clean and comfortable!
3out of 5
by A verified traveller

Posted 16-Apr-2016
The staff was very pleasant and loved dogs, which was why I picked this hotel in the first place. I did like the location. Loved the access to the gondola to the village. The dog walking area was wonderful and heated as you stood and let your dog out. My dog loved all the dog treats everywhere and I loved the doggy bags everywhere. I did not like the spiral stair case. the fire place was a nice touch but the furniture was not comfortable to hang out on. The staff made it an overall nice stay.
3out of 5
by A verified traveller

Posted 06-Apr-2016
Breakfast buffet has very limited food selection compare to other hotels with similar standard.
2out of 5
by A verified traveller

Unbelievable rude reception employee

Posted 25-Mar-2016 on Hotels
I was greater at the reception desk by kaila. I told her that I had a reservation through hotel.com and that it was already fully paid. She coldly responded " no, it is not psid" I had the hotel.com app on my phone and it clearly said it was paid and my credit card had been charged. I told her she made a mistake and that it was paid. She reiterated " no you have not paid" . At this point I insisted and she asked me for my credit card, I insisted that it was paid and she threatened me to not accept me in the hotel, then a couple of minutes later she realized that I was in fact fully paid. She did not apologized but blamed another employee. I have never been treated like that in any hotel.
4out of 5
by A verified traveller

Nice facility

Posted 19-Mar-2016
Nice facility! Close to Keystone. Not far from Breckinridge. Room clean. Staff very nice, friendly and helpful.
4out of 5
by A verified traveller from denver, co

Great location and price

Posted 16-Feb-2016
Phenomenal front desk service. We lost our keys and forgot items in the room, and they were incredibly accommodating to our idiocy
5out of 5
by A verified traveller

Nice hotel. We've stayed here before

Posted 12-Feb-2016
We've stayed here several times and enjoy being close to all the skiing and shopping.
5out of 5
by A verified traveller

very nice place

Posted 11-Feb-2016
Pros: Pool and hot tub
Great place for skiers. Close to major resorts yet reasonably priced. Great value
4out of 5
by Carol from Houston

This hotel's family management makes it nice !

Posted 09-Feb-2016 on Hotels
The hotel is clean,rooms are nice,and the family staff makes for a very friendly stay. The room was comfortable. When the hair dryer quit working,and I called the front desk, a staff member was there within 10 minutes,to reset the fuse in the electrical socket,that was not visible. The full breakfast was nice on a daily basis. We look forward,to our next stay.!