Front of property

Reviews of Quality Inn & Suites Summit County

2.5 out of 5
Quality Inn & Suites Summit County
530 Silverthorne Ln, Silverthorne, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 1001 reviews" "
Rating 8 - Good. 335 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Raman on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Nate

Travelled with partner
Liked: Staff & service, amenities
For the price, it is worth staying here. But the bathroom and pool area are a little grimy. They need a good cleaning.
Stayed 1 night in Apr 2024
Response from Raman on 11 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County. As a guest you are truly valued. Your feedback about bathroom and pool area cleaning is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Raman on 10 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Deborah, Littleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Raman on 10 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly from the minute I walked in the door. Early checkin was awesome. Good breakfast.
Stayed 1 night in Mar 2024
Response from Raman on 31 Mar 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn & Suites Summit County and the services we provide for our valued Guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

norm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Raman on 30 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Noah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in lady was annoyed and did not acknowledge our concerns. Had us sign under someone else’s name. We came into our room freezing after skiing at 65 degrees at 4pm. However, the pool was beautiful with plants and hot tub was nice during snow fall, free breakfast, and spacious room.
Stayed 1 night in Mar 2024
Response from Raman on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County. As a guest you are truly valued. Your feedback about check in experience & room temperature is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Edna

Travelled with family
Clean, convenient
Stayed 2 nights in Mar 2024
Response from Raman on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to enjoy skiing, just across small parking lot to the lifts. Great private hot tub at the condo. Beautiful views.
Stayed 1 night in Mar 2024
Response from Raman on 25 Mar 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn & Suites Summit County and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Michael, Westcliffe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location for a ski trip. older property but clean enough. breakfast was ok - pretty standard motel breakfast fare--- it was very difficult to try to regulate the temperature in our room but that might be a "me" thing----
Stayed 2 nights in Mar 2024
Response from Raman on 14 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

IRIS, WESMINSTER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Great front desk staff. A little smoky in the hallways but not bad. The neighboring property looks terrible and very run down. Overall nice stay and amenities will definitely be back here if I’m over this way again.
Stayed 1 night in Mar 2024
Response from Raman on 6 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soo

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean, quiet
Stayed 2 nights in Mar 2024
Response from Raman on 6 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Samat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite reception
Stayed 1 night in Mar 2024
Response from Raman on 4 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Poor

mark

The ceiling must be made of plywood-I could hear every moment of the people above me.
Stayed 1 night in Feb 2024
Response from Ram on 1 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ceiling. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 Poor

Gene

Liked: Cleanliness
Disliked: Property conditions & facilities
Dated.
Stayed 1 night in Feb 2024
Response from Raman on 29 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Room seemed cleanish but smelled like coco butter gas station air freshener….. Strongly! They ran out of parking spots the one of the nights I stayed and they had me park in the abandoned restaurant across the street.(which explains why they ask you to put your name, phone #, plate # and room # on a clipboard d that sits on the countertop). Expensive especially on the weekends but so is everything on the mountain.
Stayed 2 nights in Feb 2024
Response from Raman on 27 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with smell & parking. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Raman on 24 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Timothy, Westminster

Travelled with family
Liked: Cleanliness, staff & service
Good deal for the price, front desk and breakfast staff very friendly
Stayed 1 night in Feb 2024
Response from Raman on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 Poor

Leslie

Disliked: Amenities, property conditions & facilities
The floors are incredibly thin and you could hear the slightest move in the unit above. The heater didn’t function properly and would attempt to kick on every 45 mins and run for 30 seconds before turning off. The refrigerator powered all night. The entire building smelled musty.
Stayed 1 night in Feb 2024
Response from Raman on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with heater & smell. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024
Response from Raman on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Sharon

Stayed 1 night in Sep 2023
Response from Raman on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!!
Stayed 2 nights in Feb 2024
Response from Raman on 15 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Susan L.

Stayed 1 night in Feb 2024
Response from Raman on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Marco

Travelled with family
Liked: Cleanliness, staff & service
Heater so noisy that I couldn’t sleep. Shower water lukewarm.
Stayed 1 night in Feb 2024
Response from Raman on 4 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.Your feedback about heater noise & shower is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Kerry, Silt

Liked: Cleanliness, staff & service
Stayed here before, it's an average placed.... I don't mean that in a derogatory manner... It doesn't suck, it isn't stellar ...if you need a place to stay while skiing and the price is around $100 check it out.... They have up graded the breakfast, when I was there it was eggs, sausage, hash browns, waffles, pastries etc. it used to be minimal.... Room was clean and comfy, stayed on the first floor and got hear everything above me...
Stayed 1 night in Jan 2024
Response from Raman on 3 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel delivered on cleanliness and a quick check in. The beds are comfortable and the climate control met our needs. This was the most reasonably priced hotel in the area. I recommend it for a weekend ski trip. Not fancy, but everything you need from a hotel.
Stayed 1 night in Jan 2024
Response from Raman on 28 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Yagnesh

Liked: Cleanliness, property conditions & facilities
Good, clean property well priced for the area. i didn't use many of the amenities. Dog next to my room was barking constantly for 2 hours and the front desk didn't pick up the phone, so that part was annoying. Its a quality inn, so don't expect too much, but in terms of comfortable bed, clean room was good. Shower pressure Meh.
Stayed 1 night in Jan 2024
Response from Raman on 23 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.Your feedback about dog barking is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy, friendly check in. The pool was nice and the hot tub was hot. Great breakfast too!
Stayed 1 night in Jan 2024
Response from Raman on 21 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

david

Liked: Cleanliness, property conditions & facilities, room comfort
Better than expected
Nicer breakfast and bigger room than expected. Friendly staff.
Stayed 1 night in Jan 2024
Response from Raman on 20 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Chuck

Travelled with family
Disliked: Staff & service, amenities
Upon our arrival, we were attempting to check in when a man came into the lobby and started screaming about the Hells Angels and repeatedly asked me if I knew everyone outside was about to die. There was an employee at the check in desk and another employee who I assume was the manager standing in the lobby watching this happen. The insane man then asked the elderly woman behind me if she had any heroin she could sell him. Apparently this lunatic was a guest because instead of saying or doing anything about the behavior, the employee who had been in the lobby provided him with a room key and watched him walk to a room. With our current climate, I find it unacceptable that hotel staff would watch this psycho threaten other guests and ask a senior citizen for drugs and then pretend like nothing happened. This interaction ruined this hotel experience. Especially because the employees weren’t phased at all by the scene which tells me this sort of experience is typical for them. We were already dreading paying $200 for one night at a 2 star motel but the options in the area were super limited and there was a snow storm making it too inconvenient to leave the area. If you can, avoid this place at all costs. We were on a 3 week road trip and stayed at about 10 different hotels and this was the only time we felt unsafe. Additionally, they asked for a credit card for incidentals but then charged a tourism tax without letting us know.
Stayed 1 night in Jan 2024
Response from Raman on 19 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with mental health problem guest. Your satisfaction is important to us.Unfortunatly we had reservation with that guest, who have mental health issue. We did not know about him. After check in we realise about his mental issue. Then we tryied to take care him. But later we called 911 and we checked him out with police help. when you arrived we already called 911 and police told us don't argue with him they are going to take care him. Sorry for this situation. This happened first time we never had any issue like this. Police told us they know that guest. He doesn't have any crime record only mentol health issue.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 Poor

James

Stayed 1 night in Jan 2024
Response from Raman on 19 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with balcony door & smell. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Ricky

Travelled with group
Liked: Staff & service
Stayed 6 nights in Jan 2024
Response from Raman on 18 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Blake

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raman on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Raman on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Lydia

Stayed 1 night in Jan 2024
Response from Raman on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Yuhua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raman on 8 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Jiarong

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
MAKE SURE you take photos and videos before you check out to proof your innocent! The management will scam you with damaged items in the room and charge you for damage and incidental on your card! I called to ask about the charge nicely and the manager quickly accused you of broking the item and got provoked very quickly and will not even let you finish a sentence. The manager said he will send me the picture proof and quickly hang up without even asking for my email address. Not until I call back several times, he finally picked up the call and write down my email address to send the picture. Otherwise, good room and location. Terrible management! I will not go back nor recommend this hotel to anyone.
Stayed 4 nights in Dec 2023
Response from Raman on 8 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with incidential charge. Sir, you stay for three days in the same room and when you checked out we inspected your room and we found TV leg was broken. So we follow our normal procedure and charge for new leg cost. We did not charge you for installation. Also we can not use that TV until we get new leg. Eventhough you are bleming hotel. If you did not break, may be broken any other family member and they never told you. We already sent you pictures for broken TV leg.Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Chenda

Stayed 1 night in Jan 2024
Response from Raman on 22 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Robert

Stayed 4 nights in Dec 2023
Response from Raman on 7 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit CountyYour feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Aaron

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hot tub and great pool. I wish checkouts were at noon but I've never been anywhere that you could checkout that late
Stayed 1 night in Dec 2023
Response from Raman on 7 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

James

Travelled with family
Hotel could use some re-modeling and upgrades.
Stayed 4 nights in Dec 2023
Response from Raman on 31 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

janelle

Stayed 1 night in Dec 2023
Response from Raman on 31 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

Hyon, Canton

Stayed 4 nights in Dec 2023
Response from Raman on 18 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 Poor

Krista

Travelled with family and small children
Disliked: Amenities
The front desk staff seem short and annoying they had too help me. The man at the desk when checking out was preoccupied on his cell phone.
Stayed 1 night in Dec 2023
Response from Raman on 28 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the front desk staff. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Raman on 27 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Crista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff since it was Xmas Eve
Stayed 1 night in Dec 2023
Response from Raman on 25 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raman on 25 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

KENT

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Raman on 25 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with smell. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Michael

Stayed 2 nights in Dec 2023
Response from Raman on 25 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Xiomara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front staff was very rude to Us. Never staying again.
Stayed 1 night in Dec 2023
Response from Raman on 24 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Summit County.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with staff. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.