Ratings based on 699 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Mar-2017
Great friendly place. Very clean and nice hotel. Staff was really nice and helpful.
Comment from Hotel Management
27-Mar-2017 by Angela, General Manager, Hotel Management
Thank you for the review and great comments on the cleanliness of hotel and the helpful team. We appreciate your feedback!
5out of 5
Recommended
for Everyone
by A verified traveller from crested butte Colorado

Amazing views great relaxation

Posted 27-Mar-2017
Pros: Been coming for years to ski. Golf is equally as good. Great memories.
Absolutely love this place. Room is so comfortable and feel of the mountains. Excellent location. Grest food. Best locsl athletic club. A must. Never lets me down.
5out of 5
Recommended
for Families
by A verified traveller

Excellent Customer Service Experience

Posted 19-Mar-2017
The staff at Keystone Resort & Spa provided us with a remarkable experience. Nic the concierge went above and beyond to help us celebrate a Sweet 16 birthday by having a card signed by staff and strawberries delivered to the room! The resort emenities were wonderful and clean. We will be back!
Comment from Hotel Management
27-Mar-2017 by Angela, General Manager, Hotel Management
Thank you for the Review of Excellent Customer Service Experience during your stay at the Keystone Lodge & Spa. Nic is a wonderful Team Member, certainly enjoys enhancing our guests experiences - Happy Sweet 16! We look forward to your return with us.
4out of 5
Recommended
for Everyone
by A verified traveller from Colorado

Housekeeping wasn't up to par

Posted 12-Mar-2017
Pros: Awesome front desk, valet, room service, restaurant, lounge, and bar service!
Cons: Housekeeping
The hotel was very nice. Awesome front desk, valet, room service, restaurant, lounge, and bar service! My disappointment was in housekeeping. Our teabags, sugar, stir sticks were not replaced , trash wasn't discarded, and stemware from ordered bottle of wine were not cleaned or cleared.
Comment from Hotel Management
17-Mar-2017 by Angela, Hotel Management
Thank you for taking the time to review the Keystone Lodge & Spa. It was great to hear that overall you felt the hotel is a good place to stay with awesome team servicing you, however I am really sorry to hear about the lack of attention to detail from Housekeeping as this does not meet expectations. I will review and discuss to ensure consistent standards are being met. Again, thank you for the feedback and your recent stay with us. Regards, Angela Andrews GM, Keystone Lodge & Spa
5out of 5
Recommended
for Everyone
by A verified traveller from Pflugerville, Texas

Awesome Hotel in Keystone

Posted 08-Mar-2017
Pros: I enjoyed the comfort, location and appearance of the hotel facilities and the helpful staff.
Location: The location was close to the mountain were I went skiing. There were several freel shuttles to get ski locations and shops,
I was fortunate to be upgraded to a condo when I arrived. The room was spacious and had fantastic amenities that were well maintained. I had a beautiful views of mountains and a five acre skating rink. There was often people ice skating or playing hockey which was fun to watch! The hotel staff were helpful and pleasant. I would definitely stay there again,
Comment from Hotel Management
17-Mar-2017 by Angela, Hotel Management
Dear Genia, Thank you for your review on Expedia regarding your stay at Keystone Resort. Happy to hear you enjoyed your accommodation and amenities during your vacation overlooking the ice rink in one of our condominium suites. We do look forward to you returning with us. Angela Andrews GM, Keystone Lodge & Spa
4out of 5
Recommended
for Everyone
by A verified traveller from Dallas, Texas

Posted 26-Feb-2017
Very nice hotel which is conveniently located. Pleasant staff. My room was a little chilly. I called the front desk and was provided a space heater.
Comment from Hotel Management
17-Mar-2017 by Angela , Hotel Management
Dear Deborah, Thank you for your review of the Keystone Lodge & Spa and the convenient location to mountain for skiing as well as the great setting in the skating village. Regards, Angela Andrews, GM Keystone Lodge & Spa
2out of 5
by A verified traveller from Houston, TX

Horrible check-in experience

Posted 25-Feb-2017
I don't understand why after reserving the hotel for three nights, the hotel felt like they had to charge me $45 for an early check-in fee at 1:00 PM. They said there were only two rooms available but when the guy checking in after me took one, they told the next guy in line it would be $45 to check in because they only had two rooms available (2-1=2?). So, I spent nearly $1,500 at the hotel/restaurant/spa but will never go back because of the ridiculous check in policy. And if you complain about it, they get really rude. More people need to complain and not just accept this type of incremental charge.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Feb-2017
Room was descent and clean. Staff members were helpful and the ski shuttle was awesome!
Comment from Hotel Management
27-Mar-2017 by Angela, General Manager, Hotel Management
Thank you for your review and recent stay at the Keystone Lodge & Spa.
5out of 5
Recommended
for Everyone
by A verified traveller from Phila, PA

Very comfortable hotel for skiers

Posted 02-Feb-2017
Beautiful mountain views and great staff. Restaurants in hotel have limited menus and overpriced food and drink. The adjacent mall is mostly empty Shuttle bus takes you and your gear to slopes but lacks secure overnight storage so you're going to carry all that gear around every day. Base elevation is above 9000 feet so altitude sickness is a concern without acclimatization.
5out of 5
Recommended
for Everyone
by A verified traveller from Cheyenne, WY

Very nice resort. Close to slopes with shuttle.

Posted 27-Jan-2017
Pros: Very nice spa and indoor/outdoor hot tubs. Bed comfortable. Balcony.
Cons: Refrigerator would be nice in the rooms. Shower head was shaky. Forgot to report.
Location: Shopping, starbucks, restaurants.
We spent 2 nights so my son could take snowboarding lessons at Keystone. The instructor on day 2 was amazing, very knowledgeable and experienced. My Gondola ticket was $10 so I could hang at the top in the lodges. Planning our next trip.