Ratings based on 583 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller

NOT WHAT EXPECTED.

Posted 05-Feb-2016
I have stayed at way better hotels and Lodges that promised 4-star accommodations. The rooms were very small and they had an old linen, dirty carpet smell to them. The lobby and lodge itself did not look clean or present itself nicely. To top things off on the day of our departure, the valet locked our keys in our car. We waited for over an hour for our car. No one tried to accommodate us. We had to continue asking in order to receive updates. I would never stay at this Lodge. We were there for an overnight trip celebrating my husband's 50th birthday and it didn't turn out very special at all!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Great hotel with great staff.

Posted 02-Feb-2016
Pros: Everything was rally clean
Cons: Nothing
Location: Theres several shuttle/bus options to take you mostly anywhere you want to go!
2/1/16 I stayed 2 nights and it was a great stay. The grounds were kept really clean and the staff was exceptionally helpful with everything, the front desk brought me 3 bags of regular coffee when there was only de-caf in my room. The gym was more than adequate and really clean, I didn't use the spa but it also looked really nice. The food at the lodge restaurant was decent and the breakfast buffet was great, plus Its only a 2 minute walk to extreme pizza!! I would definitely recommend this place and/or stay here again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boulder

Lovely hotel

Posted 25-Jan-2016
Great staff- nice bar and eating area with lovely fireplace seating!
5 out of 5
Recommended
for Everyone
by A verified traveller from Whitefish bay, WI

Great Hotel for skiers.

Posted 23-Jan-2016
Pros: Everything. See above.
Cons: Microwave in the room would be nice.
Location: ski hill, tubing hill, ice skating pond, spa, restaurants,
One of the better experiences at a hotel recently. Great staff, friendly, accommodating. Clean room, enough towels, plenty of shampoo and conditioner. Great spa area, indoor hot tub, outdoor hot tub, heated pool, steam room with eucalyptus, sauna, work out room. Room was quiet, had a balcony with a view of the mountains. The best part for us was a free shuttle to the ski hill gondola. 20 feet from the gondola. Also free ski check at the gondola. No lugging skis back and forth.
4 out of 5
Recommended
for Everyone
by A verified traveller from Reigate, UK

Lovely hotel with good facilities and great staff

Posted 22-Jan-2016
Had a five night stay here for a snowboarding holiday with my wife. Stayed in a loft room which had a nice view out over the mountains and was plenty big enough for the two of us. The hotel also has a good spa area with sauna, steam room and hot tubs, perfect for soaking away the aches and pains after a day on the snow. All the staff were very friendly and very helpful and the hotel is well served by the local resort buses to get you around b
4 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Third stay. Still very good but not quite as good

Posted 16-Jan-2016
Pros: Hotel staff was outstanding. All very friendly and helpful. Understaffed, especially in the valet area. Major language barriers with room cleaning.
Cons: Room service food was not good. Sent it back once and it was just as bad. Gave up.
Booked two rooms a few weeks in advance. Couldn't get the rooms together when we arrived at 4. One of the rooms wasn't even ready. The Resort was not busy. I would think that when two rooms for the same family/party are booked together then the rooms should be reserved side by side. That's called convenience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Des Moines, IA

Awesome Ski Vacation!

Posted 06-Jan-2016
Pros: Each room has a great view of the mountain. I also believe they each have a walkout balcony.
Great place to stay for a trip to Keystone. Shuttle was very helpful, room came with fast pass to the River Run gondola. Was able to night ski the first night for free. Close to Dillon, Silverthorne, Frisco, which has plenty of shops, restaurants etc. We spent most of our afternoons just hanging out in the room after getting off the mountain. I would like a condo next time I'm out, but if your looking for a good value this place is great. I will be back here for sure.
5 out of 5
Recommended
for Couples
by A verified traveller from Colorado Springs

Posted 27-Dec-2015
Pros: The spa is great. There is something to do for everyone.
Stayed Dec. 23-27. Busiest time of the year and they were most accommodating, even with the big crowds. We arrived two hours before check in and the front desk people moved us right into our room.
2 out of 5
Recommended
for Everyone
by A verified traveller

Close to slopes,

Posted 24-Dec-2015
Nice, however ice machine out of order on all floors and they would not get us any ice. No microwave in room and jacuzzi was small.
5 out of 5
Recommended
for Everyone
by A verified traveller from CO

Wonderful stay.

Posted 08-Dec-2015
Pros: Clean. very accommodating - the room had everything we needed, including a humidifier. The things we forgot were gladly supplied by the front desk.
Location: convenient to the slopes. Free shuttle provides transport to slopes, restaurants and shops.
The staff is over the top friendly and helpful. Its' been a long time since feeling that i was truly at a place that cared about it's customers. We will definitely be back!