Ratings based on 107 Verified Reviews

3.6 out of 5
66% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

The hotel is reasonable for the cost

Posted 12-Feb-2018
Pros: See above
Cons: Definitely a clear check-in procedure would be great. Revamping of the room TV and carpet
Location: This hotel is not in the middle of the action, but really close to it. The village around the gondola is very nice, accessible by shuttle or by foot.
POSITIVE: 1 - Shuttle stops right in front of the hotel entrance making it easy to access 2 - Convenience store is accessible from inside the hotel 3 - The room we had is relatively spacious, and cleen 4 - The bed is excellent 5 - There is a nice common area, but I haven't seen anybody using it. NEGATIVE: 1 - Nobody told us, or the shuttle driver that the check-in is far from the hotel. The Pier1 shuttle dropped us with all bagage in front of the hotel. The entry door can be opened only with the room key, which was at the check-in, I called the number on my reservation, and I had to froze together with my wife in front of the hotel more than one hour for the car they promised to take us to the check-in. TERRIBLE!!! 2 - The TV in the room is taken from the Fred & Barney cartoon, and there is no way to read text on its screen 3 - The carpet is overused, and falling appart in some places.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Jan-2018 on Hotels
2 out of 5
by A verified traveller from santa Clara, CA

Confusing check in office

Posted 15-Jan-2018 on Orbitz
There are 5 different checking offices, depending on which one this condo’s owner uses for your room. This is already bad enough for us not to return to this hotel in the future. The room was okay, but some plates weren’t clean and the coffee maker had the previous guest’s coffee filter sitting inside. Not coming back :(
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 02-Sep-2017 on Hotels
5 out of 5
by Carissa

This traveller left a rating score only Posted 22-Aug-2017 on Hotels
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Aug-2017 on Hotels
4 out of 5
by KRYSTAL

Family vacation

Posted 26-Feb-2017 on Hotels
Great location, early check-in was easy, late check out availabile. Only issues were we had to call to get clean towels and our 3 yr old son found and was playing with used contacts he found on the floor.
3 out of 5
by A verified traveller

Check-in process is ridiculous.

Posted 20-Feb-2017 on Orbitz
The check-in office is over a mile from where you actually stay. No information posted at front door or anywhere else on premises. Called number and was on hold for well over 10 minutes before someone finally informed me where I was supposed to go to check-in. The address given in Orbitz's confirmation email was neither the building we stayed in, nor was it the location of the check-in office. The check-in process information could have easily been provided in an email.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 30-Sep-2016 on Hotels
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Sep-2016 on Hotels