Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
70% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by Matt from Carmel IN

Get your act together

Posted 07-Aug-2016 on Hotels
Booked but received no info about where to check in. It's a ski lodge condo so nothing on site. The phone numbers provided were useless and that added to the frustration. Finally luckily found somebody who pointed me to the other building where I had to check in. Checked in, headed back to building down the road. The key did not work. I couldn't get in the garage nor the front door. Had to call the front desk and they sent somebody down. The key he had also did not work. So he had to drive back to get a key. Finally got in the room. The shower was lukewarm. Come on man! A hot shower is not asking for much.
3out of 5
by Steve

overpriced for accommodation

Posted 27-Mar-2016 on Hotels
Hotel check in was terrible. It was a mile down the road. Sleeper sofa mattress was awful. Way overpriced for a Motel 6 type accommodation.
4out of 5
by A verified traveller

Very nice hotel

Posted 12-Mar-2016
The hotel was very nive. Great location, affordable price and great staff service.
4out of 5
by Arran

This traveller left a rating score only Posted 09-Mar-2016 on Hotels
3out of 5
by A verified traveller

This traveller left a rating score only Posted 07-Mar-2016 on Hotels
5out of 5
by James from Roswell GA

Nice Condo Close to Keystone's River Run Village

Posted 01-Feb-2016 on Hotels
The condo is located conveniently to River Run Village at Keystone Resort. There are restaurants within walking distance. Off-site check-in was a little inconvenient but check-out was simple and required a brief telephone call and leaving the keys in the condo.
2out of 5
by A verified traveller from La.

Many complaints. Close to shuttle

Posted 24-Jan-2016
Pros: Near Shuttle, hot tub,Small grocery handy.
Cons: Things in working order
Location: Shuttle stopped in front, near Steak House, also food in bar. Breakfast and lunch cafe.
Heater didn,t work. Had to plug and unplug it to regulate heat. Themostat so worn, could not read directions. No front desk made if difficult, Checking in off site, made finding check-in place difficult. Wifi went out. Beds were not comfortable. The repairman was VERY NICE. Carpet torn. Fireplace in lobby never turned on.
3out of 5
by A verified traveller

Overall room was nice

Posted 28-Sep-2015
Came in from garage to hotel- very worried. The elevator and hallways, stairwells were dingy- in need of paint or something? The room though was updated, very nice, comfortable etc. pool and hot tub not nice.
3out of 5
by A verified traveller

First time to Keystone in the summer...

Posted 28-Jul-2015 on Hotels
Checkout was a breeze, but finding the check in office was trickt...no obvious signage. Staff very friendly and efficient.
5out of 5
by A verified traveller

Nice hotel but too close to hidhway

Posted 06-Jul-2015
We enjoy mountain air but traffic noise too loud to keep windows open. Otherwise great hotel.