Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
81% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller from La.

Many complaints. Close to shuttle

Posted 24-Jan-2016
Pros: Near Shuttle, hot tub,Small grocery handy.
Cons: Things in working order
Location: Shuttle stopped in front, near Steak House, also food in bar. Breakfast and lunch cafe.
Heater didn,t work. Had to plug and unplug it to regulate heat. Themostat so worn, could not read directions. No front desk made if difficult, Checking in off site, made finding check-in place difficult. Wifi went out. Beds were not comfortable. The repairman was VERY NICE. Carpet torn. Fireplace in lobby never turned on.
3 out of 5
Recommended
for Everyone
by A verified traveller

Overall room was nice

Posted 28-Sep-2015
Came in from garage to hotel- very worried. The elevator and hallways, stairwells were dingy- in need of paint or something? The room though was updated, very nice, comfortable etc. pool and hot tub not nice.
3 out of 5
Recommended
for Couples
by A verified traveller

First time to Keystone in the summer...

Posted 28-Jul-2015 on Hotels
Checkout was a breeze, but finding the check in office was trickt...no obvious signage. Staff very friendly and efficient.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but too close to hidhway

Posted 06-Jul-2015
We enjoy mountain air but traffic noise too loud to keep windows open. Otherwise great hotel.
5 out of 5
Recommended
for Couples
by Brandon K.

Great Resort Great Value

Posted 02-Jul-2015 on Orbitz
Stayed in the Gateway building, has indoor pool and hot tub, room was clean and spacious. Bed was a bit dated however overall had a great time and made memories that will never be forgotten.
3 out of 5
Recommended
for Families
by bart from Dallas

Checking out Keystone

Posted 24-Jun-2015 on Hotels
Quick visit to see about the area and the skiing. The steak house nearby is great. Location is good
3 out of 5
Recommended
for Families
by Paul from Boulder

review

Posted 31-Mar-2015 on Hotels
Room was generic, on highway very noisy, elevator smelled
5 out of 5
Recommended
for Families
by Kirk from Broomfield

Pleasantly Surprised

Posted 30-Mar-2015 on Hotels
Contrary to the lukewarm reviews, we thought the Gateway Mountain Lodge was perfectly fine. We (2 adults and 1- 6 y/o) stayed in an Efficiency. It had a comfortable queen and pullout couch. Small kitchenette as advertised. I wouldn't cook in there, but serviceable to heat stuff up. Pretty stocked with dishes, bowls, glasses etc. No dishwasher (I probably would have brought paper plates if I had known.) Bathroom was surprisingly large. The room was clean. It isn't a luxury Keystone Property, but it was nice. Pool/Hot tub was small, but okay - could use a clean. We came to ski and that we did. They even gave us FREE night skiing passes for the night of arrival. Super-fun. Maybe we are undemanding, but have stayed all around Summit county, we will be back.
3 out of 5
Recommended
for Families
by Michael from Parker, CO

Ski Trip to Keystone

Posted 27-Mar-2015 on Hotels
Stayed for a couple nights on a short ski trip. Decent size room with queen bed, sleeper sofa and small kitchenette. Met the need, but this place is getting a little dated. Nice that shops and restaurants were close.
2 out of 5
Recommended
for Getaway With Friends
by Brent from Denver

OK but could be better.

Posted 24-Mar-2015 on Hotels
My reservation was for the hotel, not the condo that they offered. I went to the hotel that has only valet parking. The hotel said they had a condo available (I did not book the condo). The hotel told me to drive down the road to the condo registration. When I go there, they said I needed to drive again to the condo down the road. I went to three places to get to the room/condo. Hallways had the temperature way too high. Coffee maker did not work. Mold in shower walls.