Our family stayed at this hotel a few years ago when it was a Best Western and had a wonderful time. My husband was working in the area so we were there for 2 different times, 4 nights each. The hotel staff was wonderful, the front desk staff were super friendly while remaining professional. Due to our great experience we booked at this hotel again and were very disappointed. It is now Baymont, the staff weren't rude but definitely didn't go out of their way to make you feel like a valued guest. Never once did we hear, "Good Morning", "Have a good day", "How was your stay?" cordial comments you expect from hotel staff were non-existent. We had a great vacation but next time we will definitely choose a different hotel.