Overall, I think staff did their best but I would put the blame on management. The quality of service we received was not in the order of a $350-400 room and it was very disappointing.
Details:
The staffs were friendly and let us check-in a bit earlier which was great.
When we walked in to our room, it appeared that someone already sat on one of the beds and pillows were not in place. Since it was only myself and my wife, we decided to use another bed. We were in rush to make it to our tubbing appointment so we did not ask for room change. We came back to our room around 8 pm. When we wanted to go to sleep, we noticed a stain on the sheet. We informed the front desk and they kindly sent a staff to change the sheet. That’s the last thing you expected when you came back from a long day trip.
Next morning, we came downstairs for breakfast around 9 am. Breakfast was supposed to be served until 10 or 11 am so we were not late at all.
When we showed up, there was almost no breakfast stuff left. We had to ask for everything from plate to bread, juice, honey, etc
We already paid for breakfast and it was supposed to be a European breakfast but we found it so basic similar to breakfast served at Inns.
Overall, I think staff did their best but I would put the blame on management. The quality of service we received was not in the order of a $350-400 room. It was very disappointing.