Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Reviews of SureStay Hotel by Best Western Summersville

2.5 out of 5
SureStay Hotel by Best Western Summersville
1203 Broad St, Summersville, WV

Reviews

8.0

Very good

Rating 10 - Excellent. 150 out of 418 reviews" "
Rating 8 - Good. 157 out of 418 reviews" "
Rating 6 - Okay. 70 out of 418 reviews" "
Rating 4 - Poor. 24 out of 418 reviews" "
Rating 2 - Terrible. 17 out of 418 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victor Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like everything
Stayed 1 night in Mar 2024
Response from Ketul P on 21 Mar 2024
Dear Victor,Thank you for staying at SureStay by Best Western Summersville and sharing your feedback. We are delighted to hear that you had a pleasant stay, and we sincerely hope to have the opportunity to welcome you back in the future. Please let us know if there is anything we can do to make your next stay even more enjoyable. Sincerely, Ketul P. General Manager

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Mar 2024
Response from Ketul P on 18 Mar 2024
Dear Marlene,Thank you for staying at SureStay by Best Western Summersville and sharing your feedback. We are delighted to hear that you had a pleasant stay, and we sincerely hope to have the opportunity to welcome you back in the future. Please let us know if there is anything we can do to make your next stay even more enjoyable. Sincerely, Ketul P. General Manager

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities
Older property but decent. Quiet.
Stayed 1 night in Mar 2024
Response from Ketul P on 8 Mar 2024
Dear John,Thank you for your review of SureStay by Best Western Summersville! We're glad you enjoyed your stay with us and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

gary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ketul P on 4 Mar 2024
Dear Gary,Thank you for your review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Ted

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Impressively refurbished hotel. Clean, comfortable room. Attractive room rate. Friendly, helpful front desk check-in staff (lady).
Stayed 1 night in Feb 2024
Response from Ketul P on 22 Feb 2024
Dear Ted,Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean,well located and very quiet. Would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Ketul P on 22 Feb 2024
Dear Hugh,Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Great people, clean, friendly
Stayed 1 night in Feb 2024
Response from Ketul P on 7 Feb 2024
Dear Chris,Thank you for your great review of SureStay by Best Western Summersville! We appreciate the kind words and are glad to hear how much you enjoyed your stay. We look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ketul P on 22 Jan 2024
Dear James,Thank you for your great review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ketul P on 4 Jan 2024
Dear Charles,Thank you for your great review of SureStay by Best Western Summersville! We're glad you enjoyed your stay with us and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Danie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. The Receptionist was extremely friendly and explained everything in detail. We will be back.
Stayed 1 night in Dec 2023
Response from Ketul P on 21 Dec 2023
Dear Danie,Thank you so much for your great review of SureStay by Best Western Summersville! I appreciate your business and look forward to your return stay with us!Sincerely,Ketul PGM

6/10 Okay

Barry

Stayed 1 night in Dec 2023
Response from Ketul P on 19 Dec 2023
Dear Barry,Thank you for your review of SureStay by Best Western Summersville. I would like to apologize for failing to exceed your expectations. We hope you give us another chance to provide you with the exceptional customer service that I know we here at SureStay are capable of.Sincerely,Ketul PGM

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ketul P on 7 Dec 2023
Dear Lynda,Thank you for your excellent review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean big spacious room, and easy check out. Exactly what we needed
Stayed 1 night in Nov 2023
Response from Ketul P on 30 Nov 2023
Dear Shawn,Thank you so much for your great review of SureStay by Best Western Summersville! We're so happy to hear how much you enjoyed your stay and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Nov 2023
Response from Ketul P on 30 Nov 2023
Dear Brent,Thank you for your great review of SureStay by Best Western Summersville! We appreciate your business and hope to have you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

Terry, Ligonier

Travelled with pets
Liked: Amenities
Busy motel, but my room was really clean and check in was friendly and a breeze. Well worth the money.
Stayed 1 night in Nov 2023
Response from Ketul P on 24 Nov 2023
Dear Terry,Thank you for your review of SureStay by Best Western Summersville! I'm so glad to hear you enjoyed your stay with us! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

Scott

Stayed 1 night in Nov 2023
Response from Ketul P on 20 Nov 2023
Dear Scott,Thank you for your review of SureStay by Best Western Summersville! We appreciate your business and hope to have you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

John Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway which is excellent, however some might find it noisy.
Stayed 1 night in Nov 2023
Response from Ketul P on 14 Nov 2023
Dear John,Thank you for taking the time to share your experience with us. We are thrilled you had a pleasant stay at SureStay by Best Western Summersville and that our accommodations and service met your expectations. We look forward to the opportunity to welcome you back shortly and provide you with another enjoyable stay.Sincerely, Ketul P. General Manager

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Parking lot needs repaving
Stayed 1 night in Nov 2023
Response from Ketul P on 6 Nov 2023
Dear Robert,Thank you for your review of SureStay by Best Western Summersville. We have recently redone our parking lot. I would like to apologize for failing to exceed your expectations. We appreciate your business and look forward to having you back in the future.Sincerely,Ketul PGM

10/10 Excellent

Jenny

Stayed 1 night in Nov 2023
Response from Ketul P on 6 Nov 2023
Dear Jenny,Thank you for your excellent review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

Paul

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Rooms were maybe a bit dated but clean and staff was excellent!
Stayed 1 night in Oct 2023
Response from Ketul P on 26 Oct 2023
Dear Paul,Thank you for taking the time to share your review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager

10/10 Excellent

David A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our route. Clean room
Stayed 1 night in Oct 2023
Response from Ketul P on 23 Oct 2023
Dear David,We're glad to hear you enjoyed your stay with us! We appreciate your business and hope to have you back as our guest in the future!Sincerely,Ketul PGM

2/10 Terrible

Kimberly

Stayed 2 nights in Oct 2023
Response from Ketul P on 14 Nov 2023
Dear Kimberly,I apologize that your recent stay at our hotel did not meet your expectations. We take all guest feedback seriously, and I want to assure you that our team is already working to address the issues you experienced. At our hotel, our top priorities are providing exceptional hospitality and ensuring that our guests feel comfortable and cared for.We are sorry for any inconvenience and frustration you may have encountered during your stay, and we are committed to making things suitable for you. We hope that you will consider staying with us again in the future so that we can provide you with the exceptional experience that you deserve.Thank you for taking the time to share your feedback with us. If there is anything else we can do to make your future stay more enjoyable, please do not hesitate to let us know. We value your feedback and appreciate your business.Sincerely,Ketul P.General Manager

10/10 Excellent

Venugopal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ketul P on 23 Oct 2023
Thank you for your excellent review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Location was great for our needs of stay. Staff was great. Beds were a little uncomfortable, but they work.
Stayed 2 nights in Oct 2023
Response from Ketul P on 18 Oct 2023
Thank you for your review of SureStay by Best Western Summersville! Glad to hear you enjoyed your stay! Will relay the team compliment! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ketul P on 18 Oct 2023
Dear Catherine,Thank you for your great review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

Edgar

Stayed 1 night in Oct 2023
Response from Ketul P on 13 Oct 2023
Dear Edgar,Thank you for your review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

6/10 Okay

Faith

Travelled with partner
Housekeeping was not the best. Requested linen service did not get the service. Had to retrieve our own towels. We were told by the desk clerk “oh that happens”. Not a place we will revisit.
Stayed 2 nights in Oct 2023
Response from Ketul on 9 Oct 2023
Dear Faith,I would like to apologize for failing to exceed your expectations. We appreciate your business and hope you change your mind and give us another chance to provide you with the exceptional customer service I know we here at SureStay by Best Western are capable of.Sincerely,Ketul PGM

6/10 Okay

David

Liked: Staff & service
Not so great
Stayed here on a Friday and Saturday night. Friday was fine, Saturday night was loud people and music. This hotel offers weekly and monthly rates so they attract a certain crowd. The room was mostly clean, the carpet was very dirty. The staff was friendly and helpful. Convenient to stores and restaurants.
Stayed 2 nights in Sep 2023
Response from Ketul on 9 Oct 2023
Dear David,I would like to apologize for failing to exceed your expectations. We appreciate your business and hope you will give us another chance to provide you with the exceptional service I know we here at SureStay by Best Western are capable of. Sincerely,Ketul PGM

10/10 Excellent

Gilbert

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Ketul P on 4 Oct 2023
Dear Gilbert,Thank you for your excellent review of SureStay by Best Western Summersville! It was a pleasure having you as our guest and we hope to have you back in the future!Sincerely,Ketul PGM

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Sep 2023
Response from Ketul on 3 Oct 2023
Dear David,Thank you for your great review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ketul P on 2 Oct 2023
Dear John,Thank you for taking the time to leave us a review. We appreciate your business and look forward to having you back as our guest in the future.Sincerely,Ketul PGM

8/10 Good

Jackie

Stayed 1 night in Sep 2023
Response from Ketul P on 19 Oct 2023
Dear Jackie,Thank you for your review of SureStay by Best Western Summersville! We value your feedback and appreciate your business. We hope to see you back as our guest in the future!Sincerely,Ketul PGM

6/10 Okay

Rich

Travelled with family
Liked: Cleanliness
An adequate hotel.
No secure WIFI, and very weak cell signal, equals no internet....
Stayed 1 night in Sep 2023
Response from KP on 2 Oct 2023
Dear Rich,Thank you for your review of SureStay by Best Western Summersville. We appreciate your business and look forward to having you back as our guest in the future.Sincerely,Ketul PGM

10/10 Excellent

Jane E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can hear people in other rooms. Poor sound proofing.
Stayed 1 night in Sep 2023
Response from Ketul P on 14 Sept 2023
Dear Jane,Thank you for taking the time to leave us a review. I would like to apologize for the noise. This is an older building and I do understand your frustration. We appreciate your business and hope to have you back as our guest in the future. Sincerely,Ketul PGM

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times now, easy check in, great service.
Stayed 1 night in Sep 2023
Response from Ketul P on 8 Sept 2023
Dear Bruce,Thank you for your great review of SureStay by Best Western Summersville! We loved hearing you enjoyed your stay with us and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful!
Stayed 1 night in Aug 2023
Response from Ketul P on 28 Aug 2023
Dear Bruce,Thank you for your great review of SureStay by Best Western Summersville! We're glad we could be of service to you! We appreciate your business and look forward to having you back as our guest in the future!!Sincerely,Ketul PGM

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick little trip
I decided to stay here last minute as I was attending a sailing regatta event at the lake and made it a two day visit. The room was comfortable and clean, the front desk person was friendly and helpful. I have no complaints. There will be some road noise as it’s located next to a restaurant and an intersection next to the road-but even at that, it wasn’t terribly noisy.
Stayed 1 night in Aug 2023
Response from Ketul P on 22 Aug 2023
Dear Clayton,We're so glad to hear how much you enjoyed your stay with us! I'll pass on the team compliment to my front desk staff. We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional and helpful,Very impressed with the cleanliness of the rooms enjoyed my stay.
Stayed 1 night in Aug 2023
Response from Ketul P on 22 Aug 2023
Dear Kelley,Thank you for your great review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

6/10 Okay

Richard and Donna

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Ok for an overnight stay while traveling. Very basic, no frills, rooms are outdated brown comforters and carpet. Continental breakfast is minimal with yogurt, cereal, English muffins and waffles you put in the toaster.
Stayed 1 night in Aug 2023
Response from Ketul P on 15 Aug 2023
Dear Richard,We would like to thank you for your feedback. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Sincerely,Ketul PGM

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for an overnight Room was very clean and staff was very friendly Convenient to Hwy 19
Stayed 1 night in Aug 2023
Response from Ketul P on 14 Aug 2023
Dear Brian,Thank you for taking the time to leave us such a nice review! We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We look forward to seeing you again!Sincerely, Ketul PGM

8/10 Good

Zoltan

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Ketul P on 14 Aug 2023
Dear Zoltan,We loved hearing you enjoyed your stay with us. Thank you so much! We look forward to seeing you again!Sincerely,Ketul PGM

6/10 Okay

Laurie

Travelled with group
Disliked: Amenities
Very hard bed, crummy pillows, not enough towels, limited tv channels that were mostly infomercials
Stayed 1 night in Aug 2023
Response from Ketul P on 8 Aug 2023
Dear Laurie,We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Sincerely,Ketul PGM

4/10 Poor

weimin

Too noisy
Stayed 1 night in Jul 2023
Response from Ketul P on 3 Aug 2023
Thank you for your review of SureStay by Best Western Summersville! I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exception experience for our guests in the future. Sincerely,Ketul PGM

8/10 Good

Thomas

Stayed 2 nights in Jul 2023
Response from Ketul P GM on 21 Aug 2023
Dear Thomas,Thank you for your review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

6/10 Okay

Alicia

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Ketul P on 28 Jul 2023
Dear Alicia,Thank you for your review of SureStay by Best Western Summersville. I would like to apologize for failing to exceed your expectations. We hope you consider staying with us again so we have a chance to provide you with the exceptional experience we are capable of.Sincerely,Ketul PGM

8/10 Good

Stephen

Stayed 1 night in Jul 2023
Response from Ketul P on 14 Aug 2023
Dear Stephen, Thank you for your review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

4/10 Poor

Nikolas

Liked: Staff & service
Disliked: Property conditions & facilities
Lots of truck noise. Right at light, so, decelerating and accelerating gear noise. Also DQ right there. More noise. Noisy delivery guys early in the am. Pics make it look newer. Just a worn motel. Maids did the early morning maid bs. Dirty towels.
Stayed 1 night in Jul 2023
Response from Ketul P on 24 Jul 2023
Dear Nikolas. I am very sorry for the issues you experienced while staying in our establishment. However, I do appreciate you letting us know so we can take appropriate action to ensure this does not happen again. We hope you will consider giving us a second chance to provide you with the exceptional experience I know we here at SureStay by Best Western Summersville are capable of.Sincerely,Ketul PGM

6/10 Okay

john

Disliked: Room comfort
Not dirty but not clean Lousy breakfast Uncomfortable mattress
Stayed 3 nights in Jul 2023
Response from Ketul P on 24 Jul 2023
Dear John,We would like to thank you for your feedback. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements. Sincerely,Ketul PGM

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Ketul P on 19 Jul 2023
Dear Jonathan,Thank you for your review of SureStay by Best Western Summersville! We appreciate your business and look forward to your return stay with us in the future!Sincerely,Ketul PGM

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and quiet
Stayed 2 nights in Jul 2023
Response from Ketul P on 19 Jul 2023
Dear David,Thank you for your excellent review of SureStay by Best Western Summersville! We appreciate your business and hope to have you back as our guest in the future!Sincerely,Ketul PGM