I stayed at Houston Marriott North the following 2 nights after this stay. Room was comped by board I serve on so I was unable to rate that hotel.
All was good except for your bar staff. Very slow and rude. It was the talk of the bar area for 2 nights in a row. Confused about tabs. Both bartenders were horribly slow and seemed bothered by us. I witnessed the (female) bartender literally text on her phone while a customer was directly across from her waiting on a pen to sign his tab. Several of us saw this and he literally waited a good minute and 1/2 to ask her for a pen. When she handed it to him she went right back to phone. Also, a colegue of mine ordered a mixed drink and (male) bartender asked her to assist him and she said she didn't have time she was busy.
I own a service business and I know I would like to know if this happened at my locations.
Again, service was so bad I just had to communicate this to you company.
My stay at HoustonMarriott North was on Nov. 9-11 with the SCWA group.
I stay here every time I'm in Houston, for business or for pleasure. The location is gorgeous, great shopping & restaurants nearby, the hotel is fantastic, especially on the lake side. During my recent stay, Michael really went above & beyond to make me happy, and the staff in general is awesome. The breakfast is great too! I'll keep coming back.
Traveller from LA, CA
Guest rooms feature contemporary decor with stylish furnishings including the Hyatt Grand beds, state-of-the-art media and …More
Top floor room had continuous rumble from roof equipment, toilet shorter than normal which was discomforting, no blanket for bed (only sheets and short spread), had to plug in most of lamps for lighting, refrigerator freezer iced over dripping onto lower section. Room and hotel were clean and fresh with more than adequate towels. Elevator was quick and parking very convenient to entrance. Staff very polite and check in/out expeditious.
Stayed 4 nights. We were warned about remodeling going on so fitness room and laundry were unavailable. We were given free passes to a gym nearby. Room was comfy and quiet and well appointed. Breakfast and dinner buffet is included along with 3 adult beverages per guest, per day. Full, free bar. Beer, spirits, wine, and a friendly server who will mix anything you want. Managers mingle at breakfast and dinner and you feel welcomed.
Traveller from Youngstown, NY
The Extras Arent Extra at Drury Hotels. Your great rate includes FREE hot food and cold beverages at our 5.30 Kickback/ FREE …More
Stayed in studio room with two beds. Room was Liu me an overall, pretty clean. Their breakfast is not much of a breakfast which included coffee, some fruit, granola bars & pre-packaged muffins. Our biggest problem was the poor internet signal till we had to go to the lobby where it was accessible, for the most part.
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