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Reviews of The Ickworth Hotel

4.5 out of 5
The Ickworth Hotel
Bury St Edmunds, Bury St Edmunds, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 232 out of 381 reviews" "
Rating 8 - Good. 111 out of 381 reviews" "
Rating 6 - Okay. 24 out of 381 reviews" "
Rating 4 - Poor. 11 out of 381 reviews" "
Rating 2 - Terrible. 3 out of 381 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mitchell

Stayed 1 night in Mar 2024

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property with friendly staff
Stayed 1 night in Feb 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay friendly helpful staff
Stayed 2 nights in Jan 2024

4/10 Poor

Stephen

Travelled with partner
Disliked: Property conditions & facilities
This is to much money most of the place is for children not really a place for couples Food was much to much money for the quality The house is great but lacks quality furnishings I would no return
Stayed 2 nights in Jan 2024

6/10 Okay

Nicola

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anita

Stayed 1 night in Nov 2023

10/10 Excellent

Sean

Stayed 1 night in Nov 2023

8/10 Good

oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Magdalena

Stayed 1 night in Nov 2023

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

8/10 Good

William

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Location ideal for our purposes
Stayed 1 night in Oct 2023

10/10 Excellent

Ian

Stayed 1 night in Oct 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
Quiet, in a beautiful location with very helpful staff.
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and grounds, have done well to keep it in such good shape bearing in mind the age of the hotel.
Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Ann

Stayed 1 night in Oct 2023

10/10 Excellent

Douglas

Stayed 1 night in Oct 2023

10/10 Excellent

Vicki

Stayed 1 night in Oct 2023

10/10 Excellent

josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Carmen

Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient, the people were extremly friendly. The food was enormous and nice. I had a fantastic experience. Defiantly balue for money. The venue was nice, clean, i didn’t see any pet animals. I would certainly go back there again.
Stayed 1 night in Sep 2023

10/10 Excellent

Keigo

Stayed 1 night in Sep 2023

10/10 Excellent

Philippa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was absolutely stunning and incredibly comfortable and spacious. The staff were all so attentive and helpful, making our stay so memorable and special! The food was amazing and the stay couldn’t have been any better! We would highly recommend a stay at the Ickworth Hotel as you will not be disappointed- complete luxury blended with peace and tranquility! BLISS!!
Stayed 1 night in Sep 2023

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyed my stay here, convenient position, best thing is the opportunity to get a good morningsxwalk in before my business day starts.
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort personified!
Extremely comfortable room. Excellent dinner and breakfast! Friendly welcome from receptionists.
Stayed 1 night in Aug 2023

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely hotel and staff. Perfect getaway for our toddler and baby.
Stayed 2 nights in Aug 2023

6/10 Okay

Stephen

Disappointing
Hotel is in a great location. It has a lot going for it but it is let down badly by its food service. We paid a lot for dinner on Saturday evening but the food was poor; a cheese souffle that was dense and rubbery, a parfait dessert that had been sitting around getting warm and a bottle of wine that wasn't served until we had almost finished the main course. Breakfast was even worse. Most of it had been sitting around for hours and service was poor with staff looking very uninterested. It is a shame, the hotel has its quirks that can be overlooked (bathroom window that was stuck open, loo seat that didn't fit) and reception staff could not have been friendlier but to pay so much for our stay we expected a lot better. This hotel really needs to sort out its food service, it is letting the hotel down badly.
Stayed 2 nights in Jul 2023

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very special place to stay but food let it down, breakfast was awful! Do not be put off by being a family hotel, we had a space in a “grownups” dining room!
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Selina

Stayed 1 night in May 2023

10/10 Excellent

Matthew

Stayed 1 night in May 2023

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

8/10 Good

Peter

Stayed 1 night in May 2023

10/10 Excellent

Charlie

Stayed 1 night in May 2023

10/10 Excellent

Svety

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in May 2023

8/10 Good

Jayne

Liked: Cleanliness, staff & service, room comfort
Lovely hotel
Check-in and reception staff were so friendly, helpful and accommodating-we were given a really wonderfully warm welcome. Swimming pool was lovely, really warm and a great size and grounds were beautiful. We ate dinner at the hotel and the food was good, however the observation of the restaurant is that it is dated in terms of its decor and condition. The chairs were uncomfortable to eat on as a slightly odd height for a full dinner. There were also some dirty uncleared tables which restaurant staff seem oblivious to, they were you d staff and not very attentive at dinner e.g given food with no cutlery to eat with! However, in contrast, breakfast staff were really attentive and thorough. All in all, a lovely hotel, full of history and character which is very comfortable. I would certainly stay again
Stayed 1 night in May 2023

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes unique location, great service from all the staff. Fantastic room and surroundings. A pleasure to stay
Stayed 1 night in May 2023

4/10 Poor

Emma

Business traveller
Disliked: Cleanliness
Lost its glamour and grandeur
Nice setting. Tired furnishings Slow restaurant staff and limited menu and not amazing for the price Amazing reception staff
Stayed 2 nights in May 2023

10/10 Excellent

Gerard

Stayed 1 night in Apr 2023

10/10 Excellent

scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights. Every member of staff where extremely helpful and friendly. They even looked after our dog Charlie whilst we went for dinner. Food was lovely. Grounds are absolutely beautiful. House gave a great insight into how life on the estate was. For a short break, we would recommend this place.
Stayed 2 nights in Apr 2023

8/10 Good

Alyson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ickworth
Lovely location and grounds. Typical national trust hotel, little dated and quaint but good service, nice food and spotlessly clean.
Stayed 2 nights in Mar 2023

10/10 Excellent

Nigel

Stayed 1 night in Mar 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel
Stayed 2 nights in Mar 2023

10/10 Excellent

Mary

Stayed 1 night in Feb 2023

2/10 Terrible

Callum

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected
Hotel is not all that it said it would be. It was not made clear when I booked my room that I wouldn’t be staying in the hotel and in fact staying in the lodge a 5-7minute walk from the main hotel. This was not idea as I couldn’t use the pool facilities as I was looking forward to doing. The room itself was very dated. All in all it was not worst the premium paid to stay there
Stayed 1 night in Jan 2023
Response from Jane - Duty Manager on 16 Feb 2023
Thank you for your review Callum. I am sorry that you were not aware of your lodge accommodation - we go to great lengths to ensure our guests are informed of accommodation details, via telephone, confirmation and a pre-arrival email. The swimming pool and all Ickworth facilities are open to all our guests at Ickworth regardless therefore you would have been very welcome to use the pool. Feel free to visit us again one day and we can ensure that you take full advantage of the areas missed on your last visit.With kindest regards

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023