Ratings based on 37 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by Neil from Spalding

Picturesque with poor WiFi

Posted 27-Feb-2016 on Hotels
I had the Carnival room and after a while the slope of 3 inches across the bedroom and particularly the bathroom becomes a bit troublesome. The WiFi and Internet access is very poor and even when I pointed out the problem was that all the access points were on the same frequency and close together rather than spread across the hotel and frequency bands nobody seemed to do anything. This may be a reasonable place for a wedding on a sunny day but is not ideal for a business hotel. There is also poor telephone reception.
5out of 5
by Nicki

This traveller left a rating score only Posted 29-Jan-2016 on Hotels
5out of 5
by A verified traveller

Posted 21-Jan-2016 on Hotels
From what I gather Hintlesham hall was lovely, great service, great staff, very clean and pleasant my parents were very happy with the weekend I booked for them for Xmas. My opinion of hotels.com however is shall we say, a less kind, as I booked the stay on my credit card, which the brain trust at hotels.com decided not to hand over to the hotel so my parents ended up having to pay for their own Xmas present. The sheer stupidity of this system baffles me. To repeat though Hintlesham hall is lovely could not have asked for better.
5out of 5
by Tony from Felixstowe

Weekend away

Posted 08-Dec-2015 on Hotels
Brilliant just brilliant.
2out of 5
by A verified traveller from suffolk uk

Just a hotel in Suffolk

Posted 03-Dec-2015
Pros: N/A
Cons: It could be a little wamer
Location: N/A
It was ok it was cold in the main hall and cold in my room I had to get a night man to bring up a electronic heater at 3 am in the morning and when you are paying a £160 a night it not too funny and the food was just ok but the boby treatment staff and room was very good
3out of 5
by Julie

shame about lack of hot water

Posted 08-Nov-2015 on Hotels
Stay was for 3 nights, on last evening and the following morning there was no hot water. Hotel said they would get maintenance to check it out, and could only apologise.
5out of 5
by A verified traveller from Dorchester

A luxury weekend to chill.

Posted 30-Aug-2015
Pros: Food and Staff
Cons: Air conditioning in the room.
Location: Not far from Ipswich.Bury St Edmonds worth a trip. Try Ickworth House, Lavenham, Melford or go east to Aldeburgh, 'Always a good walk by the sea.
This hotel is for chillers only. Just relax and forget all your worries. Fantastic food, great staff, top class facility. BUT; dont have a 2nd floor room when it's the hottest weekend of the year. Not that you'll know when you book but it was just too hot. No air conditioning just a small noisy fan so took the edge off the chill factor! However, its was a fantastic base to explore west Suffolk. Do try it.......
5out of 5
by A verified traveller from norwich norfolk

Lovley birthday treat

Posted 19-May-2015
Was fantastic a really great place to stay. Staff were friendly and helpful. Our room was up graded which was a very pleasant surprise.
5out of 5
by A verified traveller from Canada


Posted 23-Feb-2015
Pros: Almost everything
Cons: We had a problem controlling the heat in our room.
Location: You don't need anything near by. Time here is enough.
We were there to celebrate a wedding and every detail was taken care of. It was perfect.
4out of 5
by Mike from Tunbridge Wells

Great service

Posted 01-Dec-2014 on Hotels
The staff were first class - attentive, polite, professional. The superior double room was very large and comfortable, but the shower was very small. Decor was OK, but will need refreshing soon. By and large, the room was very clean. Being woken at 5am by the dustcart right outside our room wasn't welcome!! Breakfast was excellent - loads of choice and good quality ingredients. Dinner is expensive (even the table d'hote menu) and for the price, not quite as good as I'd expect.