Ratings based on 52 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Classic and luxurious relaxation

Posted 28-Apr-2017
A beautiful stately home with fantastic amenities, the staff were friendly and welcoming, the catering was wonderful, and all within an elegant, comfortable setting. Exactly what we were looking for.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful setting

Posted 12-Mar-2017
The food in the restaurant was first class, the grounds around the hotel are beautiful, spring daffodils were everywhere
Comment from Hotel Management
14-Mar-2017 by Graham McG, Hotel Management
Thank you for your review, I am delighted that you enjoyed your visit and we all look forward to you returning Kind Regards
3 out of 5
by A verified traveller

Faded glory

Posted 02-Mar-2017
The most disappointing breakfast presented on not very clean crockery. Could and should be much better.
Comment from Hotel Management
03-Mar-2017 by Graham McG, Hotel Management
Dear Andy I am sorry to read that you were disappointed in your breakfast, I have discussed this with the team. We are shortly refurbishing our public areas, and our Kitchen Garden will bear "fruit" this year, there are a lot of enhancements planed
4 out of 5
Recommended
for Everyone
by A verified traveller

Nearly Hall there!

Posted 26-Feb-2017
Room excellent and staff too,restaurant meal a little disappointing,salmon was dry,and steak only served with one tomato one mushroom and potatoes,breakfast was good
Comment from Hotel Management
03-Mar-2017 by Graham McG, Hotel Management
Dear Baker boy Many thanks for your feedback, I have ensured that the Kitchen are aware of your review. We are investing in the public areas shortly, and with the re-established Kitchen Garden starting to produce crops there are many improvements planned.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great weekend - but some aspects need addressing

Posted 21-Feb-2017
Very relaxing and beautiful hotel. High quality of room design. However a little tired in places (grubby light carpet and crumbly tile grouting) and public areas could do with refreshing - but not enough to spoil the experience. Dinner was superb - but breakfast not so. Cold food Buffet was way below standard expected at a hotel of this caliber - servery too small (a tiny table) with little available and not being monitored efficiently to replenish. Had to request cheese from kitchen and refill of the one juice jug. Cereals in packets - you get better than this in budget hotels.insufficient staff on first morning -Sunday -to cover the two unconnected dining rooms.
Comment from Hotel Management
06-Apr-2017 by Graham, Hotel Management
Thank you for your comments, they are much appreciated. I am delighted to read that you enjoyed your dinner. I have passed on your comments regarding Breakfast service, when we have a "full house" we tend to find that most guest which to have breakfast at the same time, and we have limited space on the buffet, the buffet is monitored, however on this occasion timings went awry. We will shortly be re-carpeting the bedroom corridors and stair well, followed by a refurbishment of the Garden Room, this will make a big improvement. Kind Regards Graham Mcg
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Feb-2017
Food was excellent, staff very friendly and helpful, decor could do with updating in the bedroom and dinning room, dressing gowns in the room were very worn and scruffy not what I expected in such an establishment , what was supposed to be a romantic meal wasent so much due to the banging music from the party next door and the cigarette butts on the floor to the reception door entrance wasent very inviting, I don't often complain but I did expect a bit better.
Comment from Hotel Management
03-Mar-2017 by Graham McG, Hotel Management
Many thanks for your feedback, we are about to refurbish our public areas and nearly all of our bathrobes have been replaced, corridor carpets also being replaced and there are other enhancements planned, it's all happening!
5 out of 5
Recommended
for Couples
by A verified traveller from Oxfordshire

Nostalgia trip to Suffolk, where I worked for save

Posted 01-Feb-2017
Pros: I've always liked it
Cons: Not a lot
Location: It's close to Kersey and Lavenham, two of the most picturesque villages in Suffolk. And there's a golf course next door.
Hintlesham Hall has lost none of its period charm. The rooms are well appointed, the staff very helpful, and the cuisine is superb. I was amazed to find the car park is now equipped with Tesla charging points.
Comment from Hotel Management
03-Mar-2017 by Graham McG, Hotel Management
Dear Dig on Expedia I am delighted that you enjoyed your visit, and we look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Jan-2017
Very short stay arrived late and left early, but nice rooms and staff very helpful
Comment from Hotel Management
14-Mar-2017 by Graham McG, Hotel Management
Thank you for your feedback, hopefully on your next visit you will be able to stay a little longer. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveller from wiltshire

Extremely comfortable and great attention to detai

Posted 15-Nov-2016
Pros: Comfortable bed and lovely food. The staff were very at tentative and friendly
Cons: I think the pillows could have been duck down much nicer
Location: Excellent
5 out of 5
by A verified traveller

Charming with excellent service

Posted 02-Oct-2016 on Hotels
Really excellent & attentive service in this charming building.