Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
62% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Relaxing night away

Posted 10-Oct-2016
Hotel obviously had recent renovation which is ongoing. Room comfortable and spotless and bed very comfortable. Didn't use restaurant but swimming facilities fantastic. Very good value for money
4out of 5
by A verified traveller from Dorset

Nice hotel, great spa and gym!

Posted 29-Jul-2016
I was pleasantly surprised at this hotel after reading some of the reviews. I presume that it has been recently refurbished as the reception was modern and my room was immaculate. The highlight of my stay was the visit to the gym and spa. Some of the best equipment I have seen in the gym and fantastic spa facilities with a lovely large clean pool. The staff still seem to be getting to grips with the changes as I was directed to the gym via a route where I had to climb a glass barrier and I was given the code for the men's changing rooms rather than the women's! There were also some issues with the card machine and printing my bill the next morning, but it all got resolved in the end. I'm sure that in the future these problems with be resolved and I would definitely stay again.
4out of 5
by A verified traveller

One night stay for business

Posted 28-Jul-2016
Overall the stay was nice and catered for what I needed. Although I knew it was there, I didn't make use of the gym and pool but will do next time. Good choice of meals and reasonably priced. If I had to pick on any negatives, then I think the receptionist seemed exhausted. I wasn't greeted how I would of expected nor was I asked if my stay was satisfactory. The receptionist also didn't know her way around the building but I found my way.
3out of 5
by Melissa from Shropshire

A mix of the old and new.

Posted 19-Jul-2016 on Hotels
This hotel is under refurbishment, although besides my room, I was unsure what was being upgraded. The pool area needs some work, but was nice for a quiet swim. The room was nice, but were I submitting one, the snagging list would have a few items on it. Everything works and is mostly clean considering the work in progress.
2out of 5
by Wayne

Posted 28-Jun-2016 on Hotels
It'll be great when all the building work is finished!
2out of 5
by A verified traveller

If under renovation close the hotel?

Posted 15-Jun-2016 on Hotels
The hotel was under renovation, no bar, no food not much more than a hostel on my stay
3out of 5
by Mike from Grimsby

good location

Posted 23-May-2016 on Hotels
Hotel undergoing renovation so a few minor problems on getting to the rooms, having to walk thorough half decorated conference rooms with tools on the floor and unmarked steps. will be a good location / accommodation when complete, WIFI was poor on room this is my second stay and first time WIFI was fine , so hopefully just the room
2out of 5
by A verified traveller

Not impressed

Posted 27-Apr-2016
Booked a double and given a twin room. No discount or sincere apology given. Was told the manager would call - never happened. no rating facilities from breakfast. Breakfast served in a half decorated room and on top of price. Way too expensive for that!!!
1out of 5
by A verified traveller

Wouldn't stay again

Posted 15-Mar-2016 on Hotels
Extremely basic room considering the price paid. Bathroom was clean but very old. No restaurant open. No recommendation of where to eat at night. The only positive was the swimming pool which was great.
4out of 5
by A verified traveller

Clean, Quiet, Comfortable

Posted 07-Mar-2016
Pros: Friendly staff and quiet atmosphere.
Hotel is mid-way through a refurbishment. The rooms were very clean and comfortable. We had an excellent view over the golf course and spent a couple of hours watching the wildlife come and go after the golfers had all left for the day. Sadly, the restaurant was closed whilst we were there but Bury st Edmunds is only a few minutes away and has some very good choices of places to eat.