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Reviews of Hotel Monasterio

3.5 out of 5
Hotel Monasterio
Calvo 140, Sucre

Reviews

8.8

Excellent

Rating 10 - Excellent. 39 out of 59 reviews" "
Rating 8 - Good. 12 out of 59 reviews" "
Rating 6 - Okay. 2 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 4 out of 59 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

yi

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Unstable water pressure makes me crazy. The toilet water tank can't work properly and automatically. Curtain works like nothing. Internet too bad.
Stayed 1 night in Nov 2023
Response from . on 17 Nov 2023
.

2/10 Terrible

Trucio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly, old tv doesnt work, no hot water, no good wifi, too noisy almost until 2AM. Dont come to this hotel, no machine for credit card. People in the front desk was doing their best. But the place itself is really bad
Stayed 2 nights in Oct 2023
Response from . on 6 Oct 2023
.

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a distinctive, very central hotel that is ideal for anyone visiting Sucre. The staff are outstanding, the rooms uniquely appointed in a mixture of older style and modern conveniences (although the wifi is a bit sluggish at times). Breakfast is plentiful, and staff allowed us to eat breakfast very early one day because we had a 5:30 am commitment. The common areas are lovely.
Stayed 3 nights in Aug 2022
Response from . on 15 Aug 2022
Muchas gracias por su comentario, esperamos verlo nuevamente por nuestro hotel, esta es su casa.

10/10 Excellent

Anshul

Stayed 1 night in Feb 2022

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Rodrigo Velasquez on 24 Feb 2021
Estimado señor Juan Carlos, Muchas gracias por su comentario, esperamos verlo nuevamente por nuestro hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked so much the style, old as those colonial days. I did not like the bathroom, the mix of shower tub was not confortable, it was high from the floor, it is slippery and dangerous.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful building. Nice and helpful staff. Loved it.
Stayed 1 night in Oct 2019
Response from rodrigo on 24 Oct 2019
Thank you very much for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and very historical! magical place!
Stayed 2 nights in Oct 2019
Response from rodrigo on 11 Oct 2019
thank you very much for your feedback

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical Sucre
Beautiful building and decor. Our room was too warm at night, hence the next day kindly moved us to a much cooler room. Great experience to stay in such an historic building. Lovely helpful staff and good breakfast in included.
Stayed 1 night in Sep 2019
Response from rodrigo on 26 Sept 2019
thank you very much for your feedback

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again
Nice hotel and excellent location, but they need a little more attention to detail in order to be a really great hotel. For instance, there are no blackout shades in the windows so more light enters than preferred for sleeping. When we arrived, we asked they clean the toilet because it looked like someone had vomited in it. There was also a price list for a minibar, but nothing in the refrigerator. Finally, the tv was very small and we wanted to watch one of the Copa America soccer games. Staff very friendly and helpful. Breakfast was also very good.
Stayed 1 night in Jun 2019
Response from rodrigo on 2 Jul 2019
Thank you very much for your feed back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a real treat to stay in a building with so much history and character. It was immaculately maintained and the staff were very friendly and helpful. Great location too.
Stayed 6 nights in May 2019
Response from Rodrigo on 7 Jun 2019
Thank you very much for your feedback

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from rodrigo on 26 Apr 2019
Thank you very much for the punctuation to our hotel

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from rodrigo on 24 Apr 2019
Thank you very much for the qualification to our hotel.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central
Very close to the main plaza with lots of bars and restaurant. We were advised we would have a balcony but reception advised no rooms had these also the room did not have a window so very dark Breakfast was very good and the reception staff were excellent Hotel.com need to make sure their information is correct but for the price this was a good hotel
Stayed 2 nights in Mar 2019
Response from rodrigo on 4 Apr 2019
Thank you very much for your feedback

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
We really enjoyed our stay. The staff were very friendly, almost anticpating our needs before we asked. We parked outside on the street, where staff could see the car from the window. It was just a few blocks from the central sqare but very quiet at night. We would definitely go back.
Stayed 3 nights in Mar 2019
Response from rodrigo on 26 Mar 2019
Dear William, Thank you very much for your feedback, It's a pleasure to know that our guest enjoy their stay in our hotel. If you decide to come back Sucre, don't forget our hotel this is your house.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good hot water, poor WiFi
+ Hot water + Great location + Spacious rooms - Old fashioned bed spreads; I much prefer a white cotton duvet cover - WiFi on the room only worked sometimes - Breakfast could be better. Only egg option had ham - Hotel didn’t answer message/request for early check in prior to arrival
Stayed 1 night in Feb 2019
Response from rodrigo on 1 Mar 2019
Dear Guest, We really appreciate your feedback and observations that you have from our hotel, we are going to improve all those services for a good experience from our guest in the hotel. Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazingly helpful and friendly. The hotel is beautiful and the decor is very unique.
Stayed 3 nights in Feb 2019
Response from rodrigo on 26 Feb 2019
thank you very much for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked the hotel just a few days before my stay. And the Front Desk Manager Mr Rodrigo was very prompt to drop me a message to ask if need any assistance e.g. transfer from airport. Upon checking in, he proactively offered me a map of Sucre and made recommendations of restaurants and sightseeing places etc. It was a great experience to stay in such a beautiful hotel especially in Sucre. It is just a block from main plaza but environment is quiet and I was able to just chill in their terrace/patio after an afternoon of sightseeing. Special thanks to Mr Rodrigo who went the extra mile to help me when I sprained my ankle while sightseeing. He is very warm and friendly and speaks excellent English. He is certainly one of the best Fromt Desk Manager I have met with great customer servicing qualities. I would certainly recommend this hotel.
Stayed 5 nights in Jan 2019
Response from Rodrigo on 2 Feb 2019
Dear guest, We work every day to make the stay of our guests unforgettable, thank you very much for your feedback. We hope to see you again for our Hotel this is your house. Good Trip.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Rodrigo Velasquez on 26 Jan 2019
Thank you very much for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic, well maintained hotel w prof staff.
Very attentive, calm, professional staff. They provided the quietest room they could according to request. Good breakfast, though nothing too extravagant. Perfect location and wonderful rooftop to enjoy views of Sucre. Shower & bathroom doors should be oiled to reduce creaking noises...
Stayed 1 night in Jan 2019
Response from Rodrigo on 9 Jan 2019
Thank you very much for your feedback, we are very happy that you enjoyed your stay at our hotel, we hope to see you again this is your house.

10/10 Excellent

Selinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay. Lovely building with authentic period pieces. Helpful and friendly staff. Great location. Would highly recommend this hotel.
Stayed 2 nights in Dec 2018
Response from Rodrigo on 15 Dec 2018
Thank you very much for your feedback, if you come back to Sucre visit us again this is your house.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in good location.
Excellent hotel 5 minutes from town centre. Very friendly and helpful staff.
Stayed 3 nights in Dec 2018
Response from Rodrigo on 10 Dec 2018
Thank you very much for your feedback, It was a pleasure to receive you in our hotel, if you come back again feel free to visit us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in hotel that was once a monastery
If you like old places with history then you should love this once monastery re-established as an hotel. With stained glass windows, old rooms and a sense of tradition. En-suite bathrooms are modern with good shower and able to have a soak in a tub as well. Staff are helpful and friendly.
Stayed 1 night in Nov 2018
Response from Rodrigo on 7 Dec 2018
Thank you very much for yur feedback, we hope to see you again in our hotel this is your house.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Rodrigo Velasquez on 9 Nov 2018
we appreciate your feedback thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, unique hotel in Sucre. The staff was incredibly helpful, and the room was spacious and comfortable.
Stayed 2 nights in Sep 2018
Response from Rodrigo on 14 Sept 2018
Thank you very much for your feedback, we hope to see you again in our hotel, this is your home.

10/10 Excellent

Hugo, Barrington, RI

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous colonial architecture, very spacious, clean, very conveniently located just a block away from Central Park, minutes away from all main attractions. Personnel very helpful and accommodating, highly recommended
Stayed 2 nights in Jul 2018
Response from Rodrigo on 23 Jul 2018
we appreciate your feedback thank you very much, we hope to see you again in our Hotel this is your house.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property in a fantastic location. Very quiet thanks to the interior courtyard. Fantastic breakfast. Very friendly and helpful staff. Amazing value for money.
Stayed 2 nights in May 2018
Response from Rodrigo on 12 Jul 2018
Many thanks for your feedback we really appreciate your comment.

10/10 Excellent

JULIAN

Stayed 3 nights in Nov 2023

10/10 Excellent

Adilson

Stayed 1 night in Aug 2022
Response from Rodrigo Velasquez G. on 2 Sept 2022
Muchas gracias por su comentario.

10/10 Excellent

Kathia Emily

Stayed 1 night in Aug 2022
Response from Rodrigo Velasquez G. on 11 Oct 2022
Muchas gracias por su comentario. Esperamos volver a recibirlos en nuestro hotel nuevamente, esta es su casa.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Mala experiencia.
La habitación no tenía ventilación, y olía a baño sucio que salí del desagüe del baño. No reponían jabón y la cama sonaba todo al moverse.
Stayed 2 nights in Jul 2022
Response from . on 1 Aug 2022
.

10/10 Excellent

Paola

Stayed 2 nights in Jul 2022

2/10 Terrible

Susana

Stayed 1 night in Jul 2022
Response from . on 20 Jul 2022
.

8/10 Good

Luis

Stayed 1 night in Jul 2021
Response from Rodrigo Velasquez on 20 Jul 2021
Muchas gracias por su visita esperamos volvermos a ver de nuevo, esta es su casa.

10/10 Excellent

Marco Aurelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful place
Very nice and beautiful hotel. Really liked it. Staff very nice. Some minor annoyances that didn’t even worth mention it.
Stayed 1 night in Feb 2020
Response from Rodrigo Velasquez on 26 Feb 2020
Thank you very much for your kind and friendly comment. We hope to have the opportunity to welcome you any time soon.

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019
Response from Rodrigo on 6 Nov 2019
thank you very much for your feedback

10/10 Excellent

Eduardo, Valencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel con muy buena ubicación y trato muy amable. El problema es la excesiva luminosidad de la habitación por la noche y la total transparencia y visibilidad con ninguna intimidad de la puerta de acceso a la habitación y del cuarto de baño. El resto correcto
Stayed 1 night in Oct 2019
Response from rodrigo on 31 Oct 2019
muchas gracias por su comentario

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acogedor
Hotel acogedor, de bella apariencia colonial, con pocos pero buenos servicios. Habitaciones bonitas y cómodas. Bien ubicado en el centro histórico. Perfecto si se viene por negocios o reuniones. Si la altura te afecta mejor pedir habitación en la primera planta pues no tiene ascensor.
Stayed 2 nights in Sep 2019
Response from rodrigo on 3 Oct 2019
Muchas gracias por su comentario

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe séjour. Chambre confortable. Personnel très agréable. Idealement placé à quelques pas de la place principale.
Stayed 2 nights in Sep 2019
Response from Rodrigo Velasquez on 25 Sept 2019
thank you very much for your feedback

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel para negocios
El hotel cumple con todo para estadías de trabajo.
Stayed 2 nights in Aug 2019
Response from Rodrigo on 30 Aug 2019
Muchas gracias por su comentario.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Moyen
Idealement situé. Très beau cadre, grande chambre avec mini frigo et belle salle de bain. Tres bonne literie. Mauvaise isolation phonique et thermique. Pas de rideaux occultants ni de volets. Petit-déjeuner moyen.
Stayed 2 nights in Jul 2019
Response from Rodrigo on 29 Jul 2019
Thank you very much for your feedback

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monasterio literal
Excelente hotel de un antiguo Monasterio. En la terraza tiene hermosa vista de la ciudad Blanca.
Stayed 1 night in May 2019
Response from rodrigo on 13 Jun 2019
Muchas gracias por su comentario, nos alegra mucho que haya disfrutado de su estancia en nuestro hotel, que tenga un buen viaje de regreso a casa.

8/10 Good

Pedro, San José, Costa Rica

Liked: Cleanliness, staff & service
Zona donde.esta ubicado en infraestructura colonial
Stayed 1 night in Mar 2019
Response from Rodrigo on 25 Mar 2019
Muchas gracias por su comentario.

8/10 Good

Vegard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Rodrigo on 7 Feb 2019
Thank you very much for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018
Response from rodrigo on 2 Jan 2019
Thank you very much for your feedback

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar perfeito
O hotel fica em um lugar lindo! A equipe foi superatenciosa. Chegamos antes do horário de check in e nos ofereceram local p ficar, café da manhã, além de oxigênio. Vale a pena
Stayed 1 night in Dec 2018
Response from Rodrigo on 2 Jan 2019
Thank you very much for your feedback

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018
Response from Rodrigo on 12 Nov 2018
Thank you very much for your feedback.

10/10 Excellent

ivelise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y el hotel es hermoso
Stayed 6 nights in Aug 2018
Response from Rodrigo on 22 Aug 2018
Muchas gracias por su comentario, esperamos verla pronto nuevamente en nuestro hotel. Saludos cordiales,

10/10 Excellent

Sylvie, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel très attentionné. Un des employé s’est fait un plaisir de toujours nous servir dans un français impeccable. Hôtel très joli, avec beaucoup de charme. Excellent petit déjeuner buffet très complet. E celle et localisation. Bref, hautement recommandé.
Stayed 2 nights in Aug 2018
Response from Rodrigo on 12 Aug 2018
Merci beaucoup pour votre commentaire, nous sommes heureux d'avoir répondu à vos attentes. Nous espérons pouvoir vous servir très bientôt, vous serez toujours les bienvenus