Disgusting spiders(X2) in the bathroom, rude, nasty & incompetent front desk person, the room was subarctic with NO ability to turn on the heat, cleaning staff ate MY food from the refrigerator, front desk person sent a nasty text message re:my need to check out, fully 24 FULL hours before my scheduled check out with my reservation, & I had to argue with the idiot @ the front desk who agrees upon my 4-day reservation when I checked in & THEN lied about it. Terrible place 2 spend ANY time & I made my reservations fully six(6) weeks before the date of my arrival. Do NOT waste your time money in this AWFUL dump...the Sturbridge Inn(@ which I usually stay is much more physically attractive, with pleasant, helpful front desk personnel, good ambient temperature controls in the rooms & staff honor(without question, reservations); while it is ALSO spotless, unlike this AWFUL place. DO NOT waste your time, money. I alerted my family(living in Sturbridge for 43/+/years), to advise ALL visitors to stay AWAY from this horror!