Exterior
Check availability

Reviews of Maison Lutetia R

3 out of 5
Maison Lutetia R
2bis, rue du Général Rapp, Strasbourg, Bas-Rhin

Reviews

9.0

Wonderful

Rating 10 - Excellent. 125 out of 220 reviews" "
Rating 8 - Good. 79 out of 220 reviews" "
Rating 6 - Okay. 11 out of 220 reviews" "
Rating 4 - Poor. 5 out of 220 reviews" "
Rating 2 - Terrible. 0 out of 220 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to synagogues, kosher dining and markets.
Stayed 1 night in Sep 2023
Response from Bill, on 4 Oct 2023
Good morning,Thank you for your comment and these important details for the community. We also have mechanical keys and continuous lights on Shabbat.

10/10 Excellent

Nokki

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were really happy with the hotel. The location was perfect, convenient for the centre and tourist areas but quiet and peaceful. The room was a good size for a European hotel and it was clean, with comfy beds and extra bedding. The staff were lovely, really polite and welcoming. We would definitely stay here again!
Stayed 3 nights in Nov 2019
Response from Diana (Reception Team) on 3 Dec 2019
Dear GUEST of MAISON LUTETIA R, On behalf of the entire team we would like to thank you for this positive feedback. We are so happy that you have enjoyed your stay in our hotel and that you have appreciated our servicies and staff afforts. You are always welcome here! Hope to see you next time here, With best regards, Diana (Reception Team)

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Bill on 26 Oct 2019
Bonjour Stuart, Merci beaucoup pour votre excellente note. Cordialment.

6/10 Okay

Moe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, however the internet was extremely bad , mostbof the time not working and very slow. Which as a traveler was essential for my stay
Stayed 1 night in Aug 2019
Response from Diana (Reception Team) on 12 Aug 2019
Dear GUEST, Thank you very much for taking time to give your feedback. We are happy that you have enjoyed you stay in our hotel but we are upset to know that the internet connection was not perfect that day. You could ask at the reception desk another wi-fi as we have several in our hotel. We are looking forward to welcoming you next time, Best regards, Diana (Reception Team)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was safe. Room was clean, but, tiny. There was not much room to move around for 2 people. Complimentary tea and coffee were limited.
Stayed 2 nights in Jul 2019
Response from Diana (Reception Team) on 30 Jul 2019
Dear Guest, Thank you very much for taking time to give your feedback and this good note. You booked a classic room in our hotel and it is true just 13m2 but we have bigger rooms as well 25 - 30 m2 cathegory Superior or Excellence. There is no problem for supplement tea or coffee you could just ask at the reception desk if you need more. We would be happy to welcome you next time in our hotel in bigger room with much more coffee!! With best regards, Diana (Reception Team)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Diana (Reception Team) on 26 Jun 2019
Dear Guest, Thank you for your good note. Best regards, Maison LUTETIA R

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay when in strasbourg
We just spent 2 nights at the Lutetia in strasbourg and the hotel was absolutely perfect for our needs. Check in was efficient and friendly. The rooms spacious, clean and comfortable with all the amenities you would expect. The lobby is cozy and intimate. We did not have the breakfast but it looked varied and appetizing. It is located in a quiet residential area with good access to public transportation. The staff was very pleasant and helpful. An added bonus for kashrut observant guests : you can order kosher breakfast ahead of time . But we did not know about it so we took advantage of the many kosher restaurants located a very short walking distance of the hotel. We really enjoyed our stay and will definitely go back on our next trip to strasbourg
Stayed 2 nights in May 2019
Response from Diana (Reception Team) on 10 Jun 2019
Dear Guest, All our Team would like to thank you for this EXCELLENT NOTE. We are glad to welcome you as a client and we hope as well to see you next time in our Hotel MAISON LUTETIA R with great pleasure! Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Bill on 6 May 2019
Merci beaucoup pour votre retour et votre note. A bientôt.

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An honest review for an honest hotel.
I booked my hotel about two hours before arrival and staff had my requests printed by my arrival. The service was exceptional and the hotel was comfortable. The German architecture if you’re staying in the 7th floor is something to get use to but fun to experience given your windows are skylights. Overall modern decor, I would stay again for the quality vs price.
Stayed 1 night in Mar 2019
Response from Francesca on 6 Mar 2019
Dear Gerardo, we would like to thank you very much for your feedback. We are looking forward to welcoming you again in our hotel.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel - well worth the money
The staff were extremely helpful and friendly. They were more than happy to speak English with me as I can’t speak much French beyond Bonjour. The room was clean and spacious, the bed was really comfortable and the shower was amazing - the three things I look for in any hotel. Would definitely stay here again next time I’m in Strasbourg.
Stayed 2 nights in Feb 2019
Response from Francesca on 11 Feb 2019
Dear Craig, thank you very much for such a good feedback and rating! We are looking forward to having you as our guest again

10/10 Excellent

Anette, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice
A lovely hotel. Warm, friendly staff, great location just across the river from the old town, an easy 15 minutes walk. The hotel is on the same street as the Egyptian House, and the streets on the way to Parc L'Orangerie are full of Jugendstil/Art Nouveau gems. Breakfast was superb and on 2 evenings I decided to have a light meal in the bar which was reasonable. Room was clean, bed comfy and well heated.
Stayed 3 nights in Dec 2018
Response from Bill on 18 Jan 2019
Dear Annette, I thank you on behalf of all my colleagues for your detailed and complimentary comment. Your description describes the soul of our establishment. and thank you for this wonderful note. Cordially.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Reception were efficient and always helpful, making it easy for us English-only speakers to settle in without fuss. Good location with easy access to centre of town and the Xmas fairs. Appreciated the 6th floor balcony room which has a good view over the city.
Stayed 4 nights in Dec 2018
Response from Francesca on 18 Dec 2018
Dear Mark, Thank you very much for your feedback! We are looking forward too see you soon in Strasbourg.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gtreat place to stay!
Charming little hotel; very nicely appointed; clean, walking distance to centre of town and Christmas markets; friendly staff; would recommend.
Stayed 1 night in Nov 2018
Response from Francesca on 4 Dec 2018
Dear Paul, we would like to thank you for your feed-back. We look forward to welcoming you again, hopefully soon. Kind regards

10/10 Excellent

Bernd Jorgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Lutetia - a nice Strabourg experience
Very well kept, clean and quiet hotel with friendly and helpful staff. Not in the old city centre but still in walking distance. Room with an individual style which chain hotels in the same class do not have. Recommended!
Stayed 1 night in Nov 2018
Response from Francesca on 4 Dec 2018
Dear Bernd, many thanks for taking the time to share such a nice comment about your experience at the Hotel Royal Lutetia. It's wonderful to know that you enjoyed your visit. Kind regards

8/10 Good

Verified traveller

Good hotel. Good location. Friendly staff. No convenient parking options but that’s more the fault of the city and not the hotel who did everything they could to provide parking g advice.
Stayed 2 nights in Nov 2018
Response from Francesca on 4 Dec 2018
Thank you for your feed-back. Kind regards

10/10 Excellent

Colleen, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from bill on 30 Oct 2018
Thank you very much.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff were really great! Perfect little hotel for a weekend in Strasbourg
Stayed 3 nights in Aug 2018
Response from Elena on 30 Aug 2018
Dear Jason, we thank you for the positive feed-back and we hope to host you again in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good
Last minute reservation made and arrived very late in the evening - but we were warmly welcomed ane got a free upgrade to superior room with a magnificent view on strasbourg's cathedral from the balcony. The breakfast was also great. Everything was confortable. I recommend this hotel.
Stayed 1 night in Jul 2018
Response from Elena on 8 Aug 2018
Dear guest, we thank you for your amazing feed-back and we look forward to seeing you again. Best regards

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice hotel. Got upgraded to a room with a balcony which was fantastic! The photo Is a view from my balcony!
Response from Francesca on 8 May 2018
Dear Lori, we would like to thank you for your comment and for your excellent note.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in quiet neighborhood
We stayed in a junior suite, which was good sized and comfortable. The hotel is located on a quiet residential neighborhood, an easy 15 minute walk to the center of Strasbourg. Good king size bed and nicely appointed bathroom.
Response from Bill on 27 Apr 2018
Dear Samuel, We thank you for this excellent rating and comment. I'm really happy to share it with our team. Best regards. Bill.

8/10 Good

John, Brisbane, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Simple Pleasant Hotel
I stayed for two nights. For some reason mr room was not cleaned. This dropped them a point in my rating. Otherwise I foundthe staff to be helpful and friendly and able to communicate in English. The hotel is just a short walk from the central area where their famous chrustmas markets are situated.
Stayed 2 nights in Dec 2017
Response from Bill. on 13 Jan 2018
Good morning, John, Thank you for this feedback on your stay and this note. The cleaning service is available until 12 o'clock and only if the room is not occupied. We are sorry for this failure. Cordially.

8/10 Good

Paul, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small boutique hotel 10 mins walk from centre
Small friendly hotel in quiet location but ideal for visiting Strasbourg's old centre. Facilities clean and comfortable, friendly staff, and excellent continental breakfast. My only complaint is that the (free) wi-if was unreliable.
Stayed 3 nights in Dec 2017

6/10 Okay

amie, Seattle

Liked: Cleanliness, staff & service
Good loction
We had a room on the first floor which was clean and had a comfortable bed. There were two drawbacks the room smelled horribly of cigarette smoke. So bad it was giving me a headache and the hallway to the room also smelled of fresh cigarette smoke daily. It was my understanding we were in a non smoking room, so not sure why. We also could not get WiFi in our room. If we wanted to get Wifi we had to go to the lobby which got a little ridiculous after three days. Although we really didn't want to hang out in the room due to the cigarette smell. It was a cute hotel with nice staff but when you are sensitive to cigarettes it's not a great place to stay from our experience. Maybe ask not to stay on the first floor if you book here.
Stayed 3 nights in Nov 2017

10/10 Excellent

Ionut Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

martin, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific value hotel. Clean. Helpful staff. Great location

8/10 Good

Jonathan, Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Close to tram station and central train station is only 20 minutes walking distance away. Staff is very helpful. A better WiFi signal would have helped.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice for Strasbourg
Close to the attractions, in a quiet side street off Ave Vosges the hotel offers great value for money. The room was clean and comfortable and tastefully decorated, the ensuite bathroom was on the small side but adequate for our needs although the shower was smaller than we would have preferred. The staff were extremely helpful and their english was better than my french thankfully. In all a very good choice as a base for exploring Strasbourg.

10/10 Excellent

Michaela, Ostrava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied guest
Very nice staff, could leave the luggage and laptop in the hotel after checking out and get it later, everything was fine.
Response from Fabiana on 23 Sept 2015
Dear Guest, We thank you very much for staying in our hotel and we hope to satisfy you again during another stay. It would be a pleasure for us to welcome you next time. Best regards, Fabiana

8/10 Good

Lucia, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It is a nice hotel. I spent one night with my boyfriend. The room was clean. The only thing is that the was no shower curtain or protection, so the bathroom was a mess after you shower.

8/10 Good

JC, Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Small hotel in a quiet residential street, but just a 10-minute walk to the centre of things. Good breakfast, good room (160 Euros a night) good service - nothing bad to say about this hotel. More than happy to stay again, which is always the best recommendation.

6/10 Okay

bruce & margot

Liked: Cleanliness, staff & service
Disliked: Room comfort
Watch out for rooms with no windows!
Expedia economy rate room is on the seventh floor (elevator goes to six) and the rooms have no windows only skylights. I think we were in the old servants quarters! Other than that it was fine.

10/10 Excellent

Ruth, Kentucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week in Starsbourg
The hotel staff was very friendly. The street was quiet - we had a beautiful view! Parking was difficult - there is street parking but easier if you just don't have a car.

10/10 Excellent

Mandy, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall stay
We had a very pleasant one night stay. We were very happy with the size and cleanliness of the room and bathroom. The staff were also very helpful although the night staff could not speak English, we did manage to communicate. We would stay at this hotel again.

8/10 Good

Jim, England, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for singles or couples on a budget.
Hotel staff on reception were helpful on arrival and gave me a city map. Room was on the 7th floor so under the roof with Velux windows but very clean and tidy. OK for one person and a reasonable price. Hotel is about 12 minutes walk from the Cathedral or otherwise you can get a tram or bus. Breakfast was self-service with are a reasonable choice of pastries, bread, cheese, yoghurt, cereal, fruit juice. Dining room was clean and modern. Staff were friendly and helpful.

10/10 Excellent

Sam, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem in Strasbourg
What a great surprise! I had booked this hotel purely because it was close to where I was working. The pictures and the google street view left me thinking it'd be average at best, how wrong I was. It's very clean, and well maintained, with cheerful staff. The location is quiet but Strasbourg is small enough that its a short walk or tram ride to the best parts. I noticed the hotel sign had 2 stars and so did the key fob but this hotel is certainly between 3 and 4.... closer to four... breakfast buffet good too.

8/10 Good

francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon hotel familiale et modernet et serviable
Visite de Strasbourg et environ. Hotel avec grandes chambres modernes et propres et bien insonorises. Tres bon service. Parking payant a proximite. Hotel a 15 min du centre de Strasbourg a pied.
Petit dej
Peti dej bon et abondant
Stayed 2 nights in Dec 2023
Response from Bill, on 3 Jan 2024
Bonjour Monsieur, Je vous remercie pour votre séjour et pour votre commentaire. Je vous souhaite une excellente année au nom de toute notre équipe. Cordialement. Bill,

10/10 Excellent

caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle surprise
Stayed 2 nights in Jul 2023
Response from Bill, on 29 Jul 2023
Bonjour Madame, Je vous remercie au nom de toute notre équipe pour votre excellente note et votre commentaire. Cordialement.

8/10 Good

francois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hotel calme strasbourg a 15 min du centre
Hotel avec bon rapport qualite prix actuellement et avec du personnel tres serviable. Petit dejeuner copieux avec produits alsaciens tres bons
Stayed 3 nights in Jul 2023
Response from Bill, on 13 Jul 2023
Bonjour, Je vous remercie pour votre commentaire et votre note. Je vous souhaite une excellente journée.

10/10 Excellent

Sylvie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aux petits soins
Tres bon Accueil chambre spacieuse et comfortable, petit dej complet et bien fourni Une super adresse
Stayed 1 night in Apr 2023
Response from Bill, on 26 Apr 2023
Bonjour Madame, Je vous remercie pour votre commentaire et pour votre magnifique note. Excellente journée.

10/10 Excellent

Marcel

Stayed 1 night in Dec 2022
Response from Bill, on 29 Dec 2022
Bonjour, Je vous remercie au nom de toute notre équipe pour votre note. Je vous souhiate d'excellente fin d'année.

10/10 Excellent

YANISA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Bill, on 7 Dec 2022
Bonjour Yanisa, Je vous remercie pour votre note et vous souhaite une excellente fin d'année.

10/10 Excellent

mickael

Stayed 1 night in Nov 2022
Response from Bill, on 7 Dec 2022
Bonjour Mickaël, Toute notre équipe vous remercie pour votre note. Passez d'excellentes fêtes.

10/10 Excellent

Nagui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Bill, on 19 Oct 2022
Bonjour, Merci pour votre commentaire.

10/10 Excellent

Arnaud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Bill, on 8 Sept 2022
Bonjour, Nous vous remercions pour votre excellente note et espèrons vous recevoir très bientôt.

10/10 Excellent

Julien

Stayed 1 night in Jun 2022
Response from Thiago on 6 Jun 2022
Bonjour, Je vous remercie au nom de toute l'équipe de l'hôtel pour cette excellente note. C'est un plaisir pour nous d'avoir su répondre à toutes vos attentes. En espérant avoir le plaisir de vous acceuillir à nouveau. Chaleureusement, Thiago.

10/10 Excellent

SCHNEOUR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Thiago, on 22 Feb 2022
Bonjour Madame, Monsieur Levy. Nous vous remercions grandement pour votre excellent avis. C'est un plaisir d'avoir su répondre à toutes vos attentes et d'avoir pu vous compter à nouveau parmi nous. Nous espérons pouvoir vous revoir très bientôt. Amicalement, Thiago

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Thiago on 20 Feb 2022
Bonjour Anne, De la part de toute l'équipe, nous vous remercions d'avoir séjourné dans notre établissement, et de nous gratifiier par cette excellente note. Nous sommes heureux d'avoir su répondre à vos attentes. Ce sera un plaisir de vous acceuilir à nouveau. Chaleureusement, Thiago.

10/10 Excellent

regis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Thiago, on 8 Feb 2022
Bonjour Regis. Un grand merci d'avoir séjourné dans notre établissement. Nous vous remercions d'avoir pris le temps de nous accorder cette excellente note et vous souhaitons une très agréable journée.