Deluxe Triple Room, Multiple Beds | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of White Horse Hotel

3.5 out of 5
White Horse Hotel
2 The Square, Storrington, Pulborough, England

Reviews

8.4

Very good

Rating 10 - Excellent. 99 out of 216 reviews" "
Rating 8 - Good. 74 out of 216 reviews" "
Rating 6 - Okay. 24 out of 216 reviews" "
Rating 4 - Poor. 16 out of 216 reviews" "
Rating 2 - Terrible. 3 out of 216 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Disliked: Property conditions & facilities
The condition of the building is tired. All the sash windows had broken sash chords. The heating on a cold night was barely adequate - I got into a comfortable and clean bed to keep warm. Lovely towels on a heated towel rail made it a pleasure getting out of the shower. I was kept waiting 45 minutes for breakfast because the chef was not informed I was going to be there . He was very pleasant but was busy making 8 take away breakfasts. I , therefore, had a rushed breakfast instead of a leisurely one
Stayed 1 night in Jan 2022
Response from Cheshta on 22 Jan 2022
Apologies for the problems you had faced, Michael! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Day Stay
Amazingly flexible & accommodating
Stayed 1 night in Dec 2021

10/10 Excellent

Dereck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room very pleasant staff. No where to put anything in shower. Otherwise a very pleasant stay, good breakfast.
Stayed 1 night in Dec 2021
Response from Smith on 14 Dec 2021
Thank you so very much, Dereck! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Smith

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Great stay, room was a good size and the staff were very friendly. Full english breakfast in the morning was really good and included in the room price which was a nice bonus.
Stayed 1 night in Dec 2021
Response from Cheshta on 8 Dec 2021
Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Ivy

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the White Horse. Comfy rooms, lovely hot shower and huge towels to wrap up in. Breakfast was buffet both cold and hot all lovely fresh tea and coffee on tap. Friendly vibrent bar to relax in. Will definitely stay again
Stayed 2 nights in Nov 2021
Response from Joey on 8 Dec 2021
Thank you so very much, Jennifer! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Joey

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back.
Arrived later than planned, nice welcome. Lovely big room, nicely decorated. Good shower room. Bed was very comfy, fabulous quilt. Breakfast was self service, good selection and the hot stuff was hot Only disappointment was we had to go out to eat in the evening as the restaurant was closed, but plenty of places nearby to eat.
Stayed 1 night in Nov 2021
Response from Ammy on 22 Nov 2021
Hi, Lyn! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Amelia.

4/10 Poor

MISS S R

Travelled with group
Disliked: Property conditions & facilities
Disappointing
Good points- staff tried to put things right on the whole very helpful Not so good : had to move bedroom after one night as shower outlet blocked . Drawers impossible to open - no space Kettle socket inaccessible to refill. Drunk guy yelling under our window in courtyard at 10 pm. Smoking in courtyard right under window so fumes right into bedroom Although a room for three inadequate pillows, Cups and other tea coffee etc. First day breakfast cold . Not informed of road closeure so unable to park on site second night or even near.
Stayed 2 nights in Nov 2021

6/10 Okay

Clarissa

Liked: Property conditions & facilities, room comfort
Good location
Good location right in centre of the town. Big comfortable bed, nice linens. No dinner available, room very cold on arrival, breakfast adequate. Sadly roadworks outside the hotel which went on until midnight! Not told about it when we checked in.
Stayed 1 night in Nov 2021
Response from Ammy on 21 Nov 2021
Hi, Clarissa! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

2/10 Terrible

Katherine

Stayed 1 night in Oct 2021
Response from Ammy on 27 Oct 2021
Hi, Katherine! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excellent

E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a great price
Friendly from the moment I arrived. Nice bar, great service, huge bedroom and bed, really comfy. Great shower which is a must always. Really lovely place to stay.
Stayed 1 night in Oct 2021
Response from Cheshta on 22 Oct 2021
Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, would recommend!
Most comfy bed I’ve stayed in away from home in a long time! Small room but perfect for a couple of nights away while we attended a wedding. Good breakfast, although the toaster is the slowest I’ve ever seen. Hot chocolate in the rooms plus consistently at breakfast would be a wonderful bonus! Staff were nice and parking was great given the central location.
Stayed 2 nights in Sep 2021
Response from Hannah on 7 Sept 2021
Thank you so much for the positive rating, Natasha! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Hannah!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely few days spent here. Leon is a fantastic host, we’ll be back!
Stayed 4 nights in Aug 2021
Response from Jane on 22 Aug 2021
We are happy to see you liked the stay, It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
The hotel was reasonably priced but a little tired. Curtains were hanging off the rails and the bathroom had uncovered pipes coming out of the wall. Breakfast was included, available until 9am and really nice but we were disappointed to find out that no other meals were being served despite being advertised. Staff were friendly when they were around. All in all the hotel could be so much better than it is with a bit more effort in the part if the people running it
Stayed 2 nights in Aug 2021
Response from Jason on 18 Aug 2021
Apologies for the problems you had faced! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Jason

2/10 Terrible

Thomas

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found everything satisfactory and would recommend
Stayed 1 night in Jun 2021
Response from Jane on 7 Jul 2021
We are happy to see you liked the stay, Andrew! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

4/10 Poor

Joanne

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Bags of potential
The hotel would appear to be in the recovery phase from it's covid closure with bar not stocked and when we asked for a coffeewe were informed the machinewas broken. That said it would also benefit from some TLC. Our room had peeling decor and water damage to the ceiling. Window catch broken and guttering damaged so when it rained, it sounded like a downpour. The banister on the main staircase was coated in grime. Also the between room soundproofing was not great. The hotel has bags of potential and is the only one in town so could be in a great little business with some investment and some TLC.
Stayed 2 nights in Jul 2021
Response from Leo on 6 Jul 2021
Apologies for the problems you had faced, Joanne! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

6/10 Okay

Verified traveller

Business traveller
Stayed 3 nights in Jun 2021
Response from Cheshta on 28 Jun 2021
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ideal position for the purpose it was required for. only comment would be to let people know there is no lift to the floors. the staff were all very helpful. the manager was extremely helpful to which my mother was greatful by being able to swap a few things around to enable an elderly person to be on the first floor. thank you
Stayed 1 night in Dec 2019
Response from Barbara on 15 May 2021
Much thanks to you for rating us positively, Delighted to know you loved our services. Have a nice day. Regards, Barbara

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Barbara on 15 May 2021
Thank you for your appreciation, Ian! We hope to give you a consistent service every time. Regards, Barbara

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay with amazing staff that really go out of their way to make your stay special.
Stayed 1 night in Dec 2019
Response from Barbara on 15 May 2021
Hi, Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Barbara

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Barbara on 15 May 2021
Hi, Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Barbara

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Barbara on 15 May 2021
Thanks for your kind and lovely words, Elizabeth! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Barbara

4/10 Poor

Martin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Barbara on 15 May 2021
Hi, Martin! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

8/10 Good

Jeff

Stayed 1 night in Nov 2019
Response from Barbara on 15 May 2021
Hi, Jeff! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Barbara

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
l messi
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Stayed 6 nights in Oct 2019
Response from Barbara on 15 May 2021
Hi, Robert! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Barbara

10/10 Excellent

sophia

Stayed 2 nights in Nov 2019
Response from Barbara on 15 May 2021
Thank you for rating us with such awesome words, Sophia! We will strive to keep up with your expectations always. Regards, Barbara

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Barbara on 15 May 2021
Loved to hear this, John! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Barbara

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were so pleased to be welcomed for a bar lunch on the day of our arrival and the charge put on the hotel bill. The bedroom was fine and we appreciated the pictures. My liked the egg and avocado for breakfast! Could a tray be provided in the shower for soap etc?
Stayed 1 night in Oct 2019
Response from Barbara on 15 May 2021
Thank you for the wonderful comment, Barrie! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Barbara

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has all the basic essentials you would find in a large hotel but cosier and with less people. The entrance needs a little tlc but, once inside, it is much better. Our room was well appointed - including chest of drawers that many hotels don't have these days - and warm. Good menu and enjoyable meals. English type breakfast with a good selection of cooked options. Helpful staff. Storrington is a pleasant large village with a good range of shops and places to eat.
Stayed 4 nights in Oct 2019
Response from Barbara on 15 May 2021
Hi, it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Barbara

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Barbara on 15 May 2021
Delighted to hear your words of praise, Brian! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Barbara

6/10 Okay

Verified traveller

Travelled with partner
convenient, needs a bit of an update, breakfasts good.
Stayed 5 nights in Sep 2019
Response from Barbara on 15 May 2021
Hi, we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Barbara

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019
Response from Barbara on 15 May 2021
Hi, David! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Barbara

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great menu and delicious food at a very reasonable price.
Stayed 2 nights in Sep 2019
Response from Barbara on 15 May 2021
Thank you very much, Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Barbara

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Really comfy bed. Lovely bedding. Breakfast was delicious. Good location for the wedding we went to.
Stayed 2 nights in Aug 2019
Response from Barbara on 15 May 2021
Hi, Lindy! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Barbara

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, room comfort
Great staff, service and friendly atmosphere.
We (3 couples) arrived a little early but no problem checking in with friendly and helpful staff. The building is clearly old and ideally needs some TLC but the quality and performance of the staff more than makes up for this. We eat at the Hotel on our first night small menu but we all enjoyed the very reasonably priced food and drink. Excellent breakfasts on both mornings with good selection and plenty of it. Storrington a lovely town with good selection of old fashion style shops. We would definitely stay there again if visiting the area.
Stayed 2 nights in Aug 2019
Response from Barbara on 15 May 2021
Hi, Trevor! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Barbara

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Barbara on 15 May 2021
We appreciate your positive rating, Paul! We take pride in providing our guests with a great experience. Regards, Barbara

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The White Horse Hotel was absolutely lovely set in the beautiful village of Storrington. Our room was clean bright and airy with plenty of tea and coffee provided. The staff were extremely helpful. The breakfast was amazing. I would highly recommend it.
Stayed 2 nights in Aug 2019
Response from Barbara on 15 May 2021
Hi, Thank you very much for being with us. Looking forward to your continued love and support. Regards, Barbara

8/10 Good

sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad breakfast
Was the worse breakfast I can remember at a hotel,and no soap dish in shower so had to put soap on floor.
Stayed 1 night in Jul 2019
Response from Mitchell on 31 Jul 2019
Hi Sydney, We are extremely confused by your comment regarding the breakfast you had with us, as you and your wife in particular gave us very positive feedback regarding the coffee,fruit and your wife's poached egg during the breakfast service.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ROOM OVERLOOKED ROAD, LOTS OF TRAFFIC NOISE. EXCELLENT BREAKFAST BUT NEEDED YOGHURT!
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional English Inn with friendly staff spacious bathroom off-road parking and good breakfast and dining
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is family run and such a delight to stay in. I am reluctant to praise it too much, or it may become too popular and I really want to stay there again. Our room was a good size , comfortable and clean. Would recommend a room at the back as traffic could be noisy, if that bothers you. The breakfast menu has better choices than I've seen in a 5 star hotel. The only item not on offer was smoked haddock and poached egg or kippers, but they may be added in the future. The dinner menu was excellent and the food was delicious and well presented, all at a reasonable cost. All the staff were very friendly and helpful, happy to chat, while maintaining a comfortable professionalism. This gave the hotel a relaxed family atmosphere which made us feel like visitors rather than paying guests. There are still improvements being made, that when completed, will make this an even more pleasant hotel to stay in.
Stayed 4 nights in Jul 2019

6/10 Okay

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and food
Great service and food but unfortunately a drunken wedding party returning at midnight spoilt our experience.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great traditional hotel, friendly staff and excellent food.
Stayed 1 night in May 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, comfy bed, clean room, friendly staff...BUT on really busy road, traffic all night, very noisy
Stayed 1 night in May 2019

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice friendly hotel good breakfast and Very pleasant staff
Stayed 1 night in Apr 2019

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Comfiest bed and best hotel I've stayed in for a long time and I'm in hotels Monday to Friday every week
Stayed 1 night in Apr 2019