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Reviews of Stonehouse Court Hotel

3.5 out of 5
Stonehouse Court Hotel
Bristol Road, Stonehouse, England

Reviews

8.0

Very good

Rating 10 - Excellent. 119 out of 375 reviews" "
Rating 8 - Good. 152 out of 375 reviews" "
Rating 6 - Okay. 73 out of 375 reviews" "
Rating 4 - Poor. 20 out of 375 reviews" "
Rating 2 - Terrible. 11 out of 375 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely comfy room and great staff. Aweosme fireplace in lobby bar
Stayed 1 night in Mar 2024

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

alex

Business traveller
Liked: Cleanliness, staff & service
Generally a nice hotel, with what would be a nice atmosphere. I think I was unlucky to book on the same night as quite a large Xmas party which over stretched the staff. When I got to the room, it was clean, however the bathroom needs a bit of a revamp, the hot tap was loose, shower had no temp gauge and was very inconsistent with the temperature. Breakfast was very nice, and the morning staff had things a bit more under control. Nice early start on the breakfast which was appreciated for a business trip.
Stayed 1 night in Dec 2023

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service
Lovely old building, nice atmosphere. Slightly over priced and dinner service was a tad slow. Nice grounds and pleasant exterior
Stayed 2 nights in Nov 2023

8/10 Good

Morton

Liked: Cleanliness, staff & service, room comfort
Hotel and staff were lovely but the place does need some TLC. Things like usb charging in rooms would be good, no water in room, our cold shower tap didn't work. Breakfast was buffet style but they were overwhelmed on Sunday morning with wedding party. Grounds were lovely. Bed comfy, ok for quick 1 or 2 night stay.
Stayed 2 nights in Nov 2023

8/10 Good

Ben

Stayed 1 night in Oct 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nick

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
I'll be back
Good looking hotel, friendly staff, comfy room, breakfast not to my taste felt re-heated
Stayed 1 night in Oct 2023

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor customer service, especially the reception. Rooms very small, great distance and up and down stairs. Very bad value for money
Stayed 1 night in Oct 2023

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, very friendly staff and great food. First time at this hotel and will use it again. Just off the M5 motorway.
Stayed 1 night in Sep 2023

2/10 Terrible

Christine, San Francisco

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Bad case of Mildew and damp rooms. Staff friendly but untrained. Would not recommend or return
Stayed 1 night in Sep 2023

6/10 Okay

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
OK - but better close by
Check-in was not great and the bar area is very small. Over priced for what it is.
Stayed 1 night in Aug 2023

4/10 Poor

Kay

Liked: Staff & service
Disliked: Cleanliness, room comfort
Wouldn’t stay again.
Stayed for a wedding and when booking online the price went up when paying on the day. The room was tiny, bed is only a double, certainly not big enough for 2 normal sized adults. The bathroom cleanliness wasn’t great, the shower leaked all over the floor. The bedroom windows were huge and opened into what is already a cramped room, so no room to move. The breakfast wasn’t great and for the price of £180 a night I was expecting a lot more.
Stayed 1 night in Aug 2023

10/10 Excellent

Maureen

Stayed 1 night in Aug 2023

8/10 Good

Richard

Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable
The rooms are clean and I would stay again. I like the backyard, and bar area is comfortable to hang out and have a pint. Overall I enjoyed my stay. The only complaint I have is the water pressure in the shower. The showers hardly function and need attention.
Stayed 2 nights in Jul 2023

6/10 Okay

Caroline

Disliked: Property conditions & facilities
The building is in need of renovation. The room was small with little windows not giving enough light. There were no instructions in the room. Decor and furniture were dull and on the whole I felt it was overpriced. The staff were pleasant.
Stayed 1 night in Jul 2023

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay on way to minehead
Very nice hotel only down side was the price of the beer also the restraunt was not very well organised had gammon steak with egg the egg was hard and took ages to replace it at breakfast i asked for a fried egg that never came i did ask twice but still i had finished my breakfast and no egg arrived i told the waitress not to bother as i had finished
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Absolutely stunning place and location highly recommend and the evening food was excellent, bit disappointing breakfast would liked to have a choice of eggs as the scrambled eggs were not good , other than that I really enjoyed my stay will definitely be back
Stayed 2 nights in May 2023

6/10 Okay

Marcus

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice stay, but at breakfast not all the items were available. The waitress said the items had been ordered, but nothing materialised by the time we finished, which was a good half an hour. Other than that we had a pleasant stay.
Stayed 1 night in May 2023

10/10 Excellent

Lucy

Stayed 1 night in Apr 2023

8/10 Good

Benjamin

Stayed 1 night in Apr 2023

10/10 Excellent

Colette

Stayed 2 nights in Mar 2023

6/10 Okay

Gerard

Extremely disappointed
Parts of hotel were closed for refurbishment. Had dinner - but appeared as the restaurant was closed, and were shown to the hotel lounge/library Food was below average- with the burger brioche bun served burnt /black! Despite complaint was charged full price and service charge which was automatically added to final bill but was removed when challenged Of note - we were the only people eating!! Poor experience and poor value
Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Happy with our stay
Lovely hotel and grounds, friendly staff, spacious room. Room and bathroom was very clean.
Stayed 1 night in Feb 2023

4/10 Poor

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely hotel in a lovely location but the heating in my room broke down when it was -2 outside. The hotel suggested I complain on the booking agent app to allow them to compensate me.
Stayed 1 night in Jan 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2022

6/10 Okay

Julianne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

glen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice stay
Stayed for work purposes. Lady on front desk who works split shifts and every department it would seem was fabulous and credit to hotel. Conference area great. Rooms a little tired - otherwise nice place. Food was excellent
Stayed 1 night in Dec 2022

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
3 night break
Our room was very small. Bed was comfortable. Limited choose evening meals, breakfast ok but bacon hard . Bar area good.
Stayed 3 nights in Nov 2022

8/10 Good

Richard

Stayed 1 night in Oct 2022

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
After climbing then ascending several stairs to the ground floor we followed the corridor round to look for the rooms. When we reached the garden extension it was a maze of steps up and down. I found our room number 30 and expected my sisters to be next door as requested but that was not the case and they were down and up several sets of stairs and on another level, not ideal again but I could see that the room number layout would not allow us to be together. Pity this was not explained when the booking was made, and we asked for rooms next to each other which we were told would be possible. We eventually struggled with the luggage to the rooms to unpack and were not offered any assistance. • There were loads of paint scratches on the entrance room door and inside all the skirting boards were heavily scratched and dirty. • The curtains were falling off the tracks • The windowsills were lifting in two places • There was no decent light over a mirror for me to either dry my hair or do makeup • No decent light over the bathroom mirror • There was no separate armchair as shown in the photographs of the hotel • No bathtub as listed on hotels com • Cobwebs with spider on bathroom window • During the week after using the towels they were hard and scratchy I felt the food was adequate but very overpriced for what we received. What really bothered me was that the table was sticky. Inside the hotel was shabby with scratched paint on all the doors. Hotel needs a major upgrade
Stayed 4 nights in Oct 2022

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for a family wedding
I stayed for two nights for a family wedding. The hotel is so lovely with lots of character. Every member of stay was extremely friendly and very courteous. The food was lovely and the breakfast was plentiful. The grounds are really well kept and pretty. There is a lovely walk by a nearby canal. The only thing that prevented me from giving top marks was that the furniture in my room needs updating and there are no sockets beside the bed. The bed itself felt as if I was sleeping on a cloud. A great sleep!
Stayed 2 nights in Oct 2022

8/10 Good

NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting with good comfort food
Beautiful building and location, with great views. Good comfort food on the all day brunch menu in a cosy dining room and lounge. The room was clean, the shower and bed were good.
Stayed 1 night in Oct 2022

10/10 Excellent

Alan

Stayed 1 night in Sep 2022

6/10 Okay

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having stayed at the hotel before I was disappointed in the size of the room considering it was 175 per night plus breakfast Very claustrophobic I felt Previously our rooms have been much bigger. Otherwise comfortable
Stayed 1 night in Aug 2022

8/10 Good

Maurice

Stayed 1 night in Aug 2022

10/10 Excellent

David

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff, a delightful stay in a comfortable room in the main house. Delicious evening meals….the best lamb I have ever eaten
Stayed 2 nights in Aug 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Very pleasantly surprised by the quality for money paid. All excellent, no complaints at all.
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Stayed 1 night in Jul 2022

8/10 Good

Albert

Liked: Property conditions & facilities, room comfort
a break at last
The hotel was very pleasing and the staff friendly and coped despite the heat!. The only downside was the limited dinner menu - the same every night - and the slowness of the service - 40 minutes for the first course to arrive.
Stayed 3 nights in Jul 2022

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
We enjoyed our two night stay at the Stonehouse Court. Our room was large, nicely decorated and the bed was very comfortable.
Stayed 2 nights in Jun 2022

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Kate

Stayed 1 night in Jun 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Lovely looking old manor house with mostly friendly staff to assist us in enjoying our stay. We were on the top floor and had to negotiate many stairs to reach our room as no lift. Unfortunately, we were at the front of the property overlooking the car park and a busy main road. We were woken very early each morning with a laundry delivery, noisy residents and sirens. Probably better if you are located in the newer garden suite at the rear of the house. Double glazing could’ve reduced the outdoor noise. For someone who’s not bothered with TV particularly when I’m away, I was appalled to see a huge TV placed in a prime position at the end of the bed in the centre of the room. Decor was pleasant throughout with a beautiful large bath although the shower is a very tight fit. I like the efforts to stay green with a choice of reduced room make ups in exchange for drinks vouchers, a lovely touch. Was quite disappointed with breakfast choices as I don’t eat traditional English. Overall, it was a comfortable stay for a couple of nights but I wouldn’t return.
Stayed 2 nights in Apr 2022

4/10 Poor

William

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
A real shame. Such a beautiful property but it let itself down so much. The bedroom looked so beautiful, yet the bed was an old spring mattress over baseboard, so it was horribly uncomfortable and was located underneath a corridor, so once staff started moving round from 7am I was wide awake (after arriving at 1am). The staff seemed barely willing to do the job required at times, let alone go above and beyond to make people's stays special. Certainly not worth the money we spent
Stayed 1 night in Apr 2022