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Reviews of Condos & Hôtel Stoneham

2.5 out of 5
Condos & Hôtel Stoneham
610, Chemin du Hibou, Stoneham-et-Tewkesbury, QC

Reviews

8.0

Very good

Rating 10 - Excellent. 180 out of 617 reviews" "
Rating 8 - Good. 286 out of 617 reviews" "
Rating 6 - Okay. 103 out of 617 reviews" "
Rating 4 - Poor. 35 out of 617 reviews" "
Rating 2 - Terrible. 13 out of 617 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lee

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from France on 28 Feb 2024
Thanks for your feedback

8/10 Good

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
If you don’t have your own vehicle, it is very difficult to get transportation. The hotel was nice. The area around it is so beautiful.
Stayed 2 nights in Jan 2024
Response from Geneviève on 8 Feb 2024
Merci de votre visite - au plaisir de vous revoir à la montagne

10/10 Excellent

JASON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Geneviève on 8 Feb 2024
Thanks for your visit - pleasure to see you back at the mountain

8/10 Good

JASON

Stayed 1 night in Jan 2024
Response from Lucie on 16 Jan 2024
Merci et au plaisir de vous revoir

8/10 Good

Marilou

Stayed 2 nights in Jan 2024
Response from Lucie on 9 Jan 2024
Merci beaucoup et au plaisir de vous revoir.

10/10 Excellent

Camille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel confortable directement au pied des pentes.
Stayed 1 night in Jan 2024
Response from Lucie on 11 Jan 2024
Merci!

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres Agradable!
A, young, well-trained and helpful staff made our stay that much more enjoyable. Eager to be helpful whenever we had a need, the staff was consistently pleasant. Our experience, thanks to them, was "tres agradable"!
Stayed 3 nights in Dec 2023
Response from Lucie on 9 Jan 2024
Thank you very munch and I will pass the message to my team.

8/10 Good

Kadriye

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable for ski area.
Stayed 6 nights in Dec 2023
Response from Lucie on 3 Jan 2024
Thanks!

8/10 Good

Benoît

Liked: Cleanliness, staff & service, property conditions & facilities
Plaisant d`être a proximiter du ski 1
Stayed 1 night in Dec 2023
Response from Amelie on 24 Dec 2023
Merci d'avoir pris le temps de laisser un commentaire Benoit. Au plaisir de vous accueillir sur un futur séjour. Nous vous souhaitons de joyeuse fêtes de fin d'année.

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lucie on 28 Nov 2023
Merci et au plaisir de vous revoir.

6/10 Okay

Marie Claude

Travelled with partner
Liked: Cleanliness, staff & service
Je m attendais à un hôtel beaucoup plus moderne
Stayed 1 night in Nov 2023
Response from Amelie on 21 Nov 2023
Merci Marie-Claude d'avoir pris le temps de nous laisser un commentaire. Nous espérons que vous ayez apprécié votre séjour malgré votre attente.Au plaisir de vous accueillir sur un futur séjour.

10/10 Excellent

Cassandra

Stayed 1 night in Oct 2023
Response from Amelie on 26 Oct 2023
Merci Cassandra d'avoir pris le temps de laisser une note. Au plaisir de vous revoir sur un futur séjour.

10/10 Excellent

Julie

Liked: Staff & service, property conditions & facilities
Accueillant
Stayed 1 night in Oct 2023
Response from Amelie on 23 Oct 2023
Merci pour votre commentaire Julie ! Au plaisir de vous accueillir sur un futur séjour.

10/10 Excellent

Claudia

Stayed 2 nights in Oct 2023
Response from Genevieve on 16 Oct 2023
Merci pour votre visite

10/10 Excellent

Raffi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Oct 2023
Response from Lucie on 10 Oct 2023
Thank you Raffi!

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Good !
Stayed 1 night in Oct 2023
Response from Geneviève on 9 Oct 2023
Merci pour cotre visite

10/10 Excellent

Éric

Liked: Cleanliness, staff & service, property conditions & facilities
Room very hot, had to put clim although it was 10 degrees outside
Stayed 1 night in Oct 2023
Response from Lucie on 9 Oct 2023
Sorry for the weather in you room.

8/10 Good

Pascal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Room have to be renovated. Looks like 90's
Stayed 1 night in Sep 2023
Response from Genevieve on 11 Sept 2023
merci de votre visite

8/10 Good

Annie

Stayed 1 night in Sep 2023
Response from Geneviève on 8 Sept 2023
Merci de votre visite

10/10 Excellent

Gildas

Stayed 2 nights in Sep 2023
Response from Geneviève on 7 Sept 2023
merci de votre visite

10/10 Excellent

Bruno

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hors-saison de ski, donc beaucoup moins achalandé. Assez proche de Québec pour pouvoir visiter la ville. Un bon 20 min d'autos, mais plus calme et plus frais que la ville.
Stayed 2 nights in Sep 2023
Response from Geneviève on 5 Sept 2023
Merci pour votre visite

10/10 Excellent

tanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so calm and they are great with children. Everything is tidy. Highly recommend!
Stayed 1 night in Aug 2023
Response from Lucie on 24 Aug 2023
Thank you very much.

10/10 Excellent

Liang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good.
Stayed 1 night in Aug 2023
Response from Lucie on 22 Aug 2023
Thank you and look forward to see you again.

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet room ,very clean . Very large space in the room . We slept very well, comfort. Free coffee . The staff are very polite and try to help us. The outdoor is full nature with a view on ski slopes . Neighborhood is fantastic with a nice pool. Nice place to eat near the hotel.
Stayed 2 nights in Aug 2023
Response from Geneviève on 21 Aug 2023
Merci de votre visite au plaisir de vous revoir à la montagne ... en Hiver ;-)

8/10 Good

Mohammad

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Geneviève on 21 Aug 2023
Merci de votre visite au plaisir de vous revoir à la montagne ... en Hiver ;-)

8/10 Good

Viviane

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Geneviève on 14 Aug 2023
merci pour votre visite

10/10 Excellent

Amritpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Lucie on 25 Jul 2023
Merci beaucoup et au plaisir de vous revoir

8/10 Good

Sean

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Lucie on 25 Jul 2023
Merci de vos commentaires.

8/10 Good

Tai

Travelled with group
Liked: Staff & service
Lovely location that is close enough to the city via driving. Very quiet and peaceful place to enjoy during the summer off season.
Stayed 2 nights in Jul 2023
Response from Lucie on 19 Jul 2023
Thank you!

10/10 Excellent

German

Stayed 2 nights in Jul 2023
Response from France on 18 Jul 2023
Merci pour votre visite

10/10 Excellent

Glenn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay while exploring Quebec City. Lots of hiking and biking and only 20 minutes from the old city.
Stayed 3 nights in Jul 2023
Response from France on 12 Jul 2023
Merci de votre visite - au plaisir de vous revoir à la montagne

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was conveniently located for visiting the Parc National de la Jacques Cartier. We used it as a place to sleep. It was clean and met our needs.
Stayed 2 nights in Jul 2023
Response from France on 12 Jul 2023
merci de votre visite - au plaisir de vous revoir à la montagne

8/10 Good

Saulo Roberto

Stayed 2 nights in Jul 2023
Response from France on 11 Jul 2023
Merci pour votre visite

8/10 Good

Vembanaden

Stayed 2 nights in Jul 2023
Response from Geneviève on 14 Aug 2023
merci pour votre visite

8/10 Good

Yvan

Stayed 2 nights in Mar 2023
Response from Lucie on 20 Mar 2023
Merci et au plaisir de vous revoir

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, amenities
Conveniently located
Stayed 2 nights in Mar 2023
Response from France on 12 Mar 2023
Thanks for your visit

8/10 Good

Philippe

Stayed 2 nights in Mar 2023

8/10 Good

Steeve

Stayed 2 nights in Feb 2023
Response from France on 2 Mar 2023
merci de votre viste à la montagne

8/10 Good

Anwar, Kingston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, friendly and helpful staff, property and room was clean as we stayed for 3 nights. Bed was really comfortable. Microwave and toaster at the reception. AC didn’t work as well as we expected.
Stayed 3 nights in Sep 2022
Response from Lucie on 6 Sept 2022
Thanks for your comment.and we take note of your remark concerning the air conditioning unit.

4/10 Poor

Vasiliki

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
There are no hot tubs , pool isnt working , 3 night stays no housekeeper, they even told us to bring the garbage down ourselves , worst hotel experience ever
Stayed 3 nights in Sep 2022
Response from Lucie on 5 Sept 2022
We are sorry for your experience at our hotel. The spas have been closed since march 2020 (Covid) Since the return to class of the students,we have lifeguard only on Saturday and Sundy and It is why the swimming pool was not open during your stay.. For your garbage, you could have left them at the bedroom door.

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was very clean but needs upgrading…restaurant was closed…
Stayed 3 nights in Aug 2022
Response from Lucie on 5 Sept 2022
Despite the closure of the restaurant, we hope you enjoyed your stay with us.

8/10 Good

Yannic

Stayed 1 night in Mar 2022
Response from Lucie on 19 Apr 2022
Merci et au plaisir de vous revoir

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski weekend 😊
Nice ski, and after ski at Les 4 foyers !!!. Great weekend ! 😁
Stayed 1 night in Feb 2022
Response from Geneviève on 16 Feb 2022
Thanks for your visit !

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at a ski-in/out hotel
Was a nice stay. The hotel was quiet and clean.
Stayed 2 nights in Jan 2022
Response from Geneviève on 16 Feb 2022
Thanks for your visit !

10/10 Excellent

Annie

Stayed 1 night in Jan 2022

8/10 Good

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located for ski
The location of the hotel is ideal located for ski, very close to the slopes and amenities. Room was very spacious and exceeded our expectations, as it had not only 2 queen-size beds but also a convertible sofa. The hotel is not recently renovated, but clean, and everything was working as expected. A microwave oven would have been useful in the room, as restaurants were closed due to Covid (there is a microwave oven in the lobby though, that customers can use).
Stayed 7 nights in Dec 2021
Response from Lucie on 27 Jan 2022
Thanks

8/10 Good

Hui Qiong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient!
Stayed 2 nights in Dec 2021
Response from Lucie on 27 Jan 2022
Thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Geneviève on 14 Oct 2021
Merci pour votre visite, et votre super bonne cote... et au plaisir de vous revoir à la montagne