Stone Town Holidays from £1,402

Lovly

I am disappointed with my recent Expedia booking experience and the way this situation was handled. Prior to my arrival, I was notified that my reservation would be moved to accommodate my delayed baggage. I was specifically assured by an Expedia customer service representative that the necessary arrangements had been made and that the issue would be resolved when I arrived at Hotel Riu Palace Swahili. However, upon arrival, I was informed by the hotel that no such accommodation had been arranged. As a result, I paid an additional $595 out of pocket. What made this experience even more frustrating was the constant back-and-forth between Expedia and the hotel throughout the entire day. Despite numerous conversations, no one took ownership of the situation, and there was no meaningful resolution. Instead of enjoying my vacation, I spent valuable time dealing with stress, uncertainty, and unnecessary complications which impacted the trip negatively. As an Expedia Platinum member, I expected a much higher standard of service, communication, and support. I trusted the assurances provided by Expedia’s customer service team, but the outcome was completely different from what I was promised. I am requesting a thorough investigation into this matter and a review of the handling of my case. Given my Platinum membership, the additional financial burden, and the significant inconvenience caused, I would appreciate direct follow-up from management and an appropriate resolution. Thanks

The hotel is amazing. It's beautiful, and the food, pool, beach, and activities are all incredible. But the best part is the people. The staff is so kind and friendly, always ready to help. I've never experienced hospitality like this before.

The property is amazing. The restaurant needs improvement in terms of variety and quality of pastries, especially. Breakfast was just fine. Extra services are in my opinion, over priced.

Our stay at Diamonds Mapenzi Beach had several positive aspects. The location is good, the pool area is nice, and the staff are friendly, welcoming, and helpful throughout the stay. That said, there are a few points worth being aware of. The rooms appear more worn in reality than the pictures suggest, which detracts from the overall impression. In addition, the food unfortunately falls below expectations. Considering the price, the culinary experience could have been significantly better. This becomes particularly noticeable when compared to similar hotels in destinations such as the Seychelles or Cape Verde, where the food standard is often higher within the same price range. It is also worth mentioning that the Hotels.com Gold benefits (Early/Late checkout, Upgrade) do not seem to apply here (even when listed on confirmatio). However, this appears to be more an issue with Hotels.com rather than the hotel itself. Overall, a perfectly acceptable place to stay, but somewhat overpriced for the experience it offers.