We stayed in Kisiwa house 20th of May to 25th of May. The hotel is located in stone town old resident area. Here you can see the daily life of people. The hotel room is reasonable big, the ceiling is around 4 meters high, this gives you a very spacious feeling. The house keepers came 2 times a day to tidy up the room, spray mosquito, turn on the air conditioner for the guests. I never experienced such a good service in any other hotel.
The hotel staff are extremely friendly and helpful, and always greet you with smile. They don't take tips which are left in the room, only if you put the tip in the tip box at reception, which is for all the hotel staff to share.
The day we left, almost all the hotel staff came out to say good bye to us. We will never forget this place and will definitely come back!
Staff was undoubtedly the most considerate, best trained, thoughtful and improvisational of anywhere I have ever stayed, bar none and that includes lots of Shangri-Las, Peninsulas, Four Seasons, Ritzes and so on. It's a small mostly tourist hotel but I had friendly conversations -- and unusually creative, thoughtful and staff-initiated contacts on items from meals to hallway gadgets to knowing how to light a photo of me in the dining room to walking and shopping. Also a very clean property with lovely rooms and good views. Finally, Stone Town Zanzibar has centuries of history, and is tourist friendly like may UN World Heritage city centers...but not over-run with tourists. Very happy.
Location is great...walking distance to all the major attractions. My room (No. 4) had a full ocean view but washroom was leaking a lot of water...The hotel manager (Justus) offered us a new room with a nicer ocean view...Overall, it was a nice and enjoyable experience and the staff were so friendly and helpful...The hotel terrace is a tourist attraction for watching beautiful sunsets...
The hotel is nicely located near the beach and with 5 minutes walk from most Stone Town's attractions .
The hotel is beautifully decorated with Indian/Arab medieval furniture and interiors.
The staff were very helpful to the extend of their standard and knowledge.
Everywhere in Stone Town locals will try to offer their services at a high price, so find the right guide.
Arrived early due to the fastjet flight times but were accomodated immediately, they gave us breakfast and organised a room, very kind as 8.30 was a pretty early check in!!! Beautiful hotel, stunning rooms and ideal location for exploring stone town.
This hotel is in a great location. The staff is inviting and friendly. The rooms are very comfortable and clean. We enjoyed the roof top atmosphere and food. This was a great place to stay in Stone Town.
Carved wooden doors punctuate the narrow alleys that interlace the coral stone houses, shops, bazaars, and mosques of this ancient city on the Indian Ocean. Along the seafront, the Palace of Wonders and Sultan's Palace have been dedicated as museums to Swahili and Zanzibar culture. Visitors can also tour the Hamani Persian Baths or visit the Old Fort for daily performances in its stone arena.
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