Ratings based on 2,061 verified reviews

3.8 out of 5
75% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 16-Jul-2019
Everything was perfect, just expect to wait for the elevators every time you need them.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 16-Jul-2019
5 out of 5
by a verified traveller

Posted 15-Jul-2019
Very accessible to the city.The views were fantastic the staff was very friendly. Plus cookies when checking in
2 out of 5
by a verified traveller

Posted 14-Jul-2019
I understand the compact nature of the hotel and recognize that with a smaller footprint per unit the style of the accommodations would have to be different from what yo normally get in a Double Tree. However that doesn't excuse: 1. Little room to put out amenities in the washroom. 2. The shelf that is provided is small and not set perpendicular to the wall - as a result objects slide (fall off the shelf) 3. An air - conditioner system that believes 71 degrees is a setting to reflect polar room temperatures and that setting it a 72 degrees is a signal to initiate heating the room 4. A shower door that leaks like sieve - step out of the shower into a mini pool - this was reported to staff and essential no remedy provided. 5. Finally - the water was turned off at mid-night on the first night - no warning - and when the desk was called - no explanation other that work was in progress. Given that the water was off - occupants should have been told to run the water the next morning to ensure any settling or dislodging of material in the system was removed. Negatives aside - the hotel is well situated from a tourist perspective. It is unfortunate that basic accommodations tends to downgrade what should be an excellent hotel located in an exceptional spot.
3 out of 5
by a verified traveller from California

Posted 11-Jul-2019
Located in the Financial District, this hotel is conveniently located in close proximity to many subway lines. Unfortunately the cleaning staff is sub-par, and the facility is in a state of disrepair. Long lines at elevators that break down. One night our room had no running water, meaning no sink, shower or toilet. I called the front desk who said they would send an engineer. Half an hour goes by and no engineer. I call the front desk again and a different person says this is the first they've heard of the problem and they will look into it and call me right back. No call back. Half an hour later the water comes back on, but it's brown and has black specks in it. Light fixture in the shower is dangling from the ceiling. Breakfast buffet is mediocre at best. If you want a glass of water or juice you will have to search for waitstaff.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 11-Jul-2019
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 08-Jul-2019
5 out of 5
by a verified traveller from San Juan, Puerto Rico

Posted 08-Jul-2019
The location of this hotel is excellent. Just steps away from the subway at Whitehall-Stone St., Battert Park, restaurants, etc. The checkin and checkout were quick. The only complaint I have is that there's only 3 elevators for a 40 story building, 10 rooms per floor. They can get very congested and you may spend more than 15min to finally get your chance to take the elevator. Overall, I liked this hotel and I would stay there again.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 08-Jul-2019
4 out of 5
by a verified traveller

Posted 08-Jul-2019
I wouldn’t say there was anything unique. I just admired the hotel.