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Reviews of Best Western I-5 Inn & Suites

2.5 out of 5
Best Western I-5 Inn & Suites
6411 W Banner Rd, Lodi, CA

Reviews

7.8

Good

Rating 10 - Excellent. 185 out of 574 reviews" "
Rating 8 - Good. 208 out of 574 reviews" "
Rating 6 - Okay. 109 out of 574 reviews" "
Rating 4 - Poor. 43 out of 574 reviews" "
Rating 2 - Terrible. 29 out of 574 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dried pee on the “sanitized” toilet seat. Verrrrry Questionable stains on the box spring cover. Shower was awful, at least in my room it was. TV remote had crusties on it. Place was pretty rough. I’m sure it’s been hard for hotels since 2020 but jeez $160 a night for that? I’ll sleep in my car.
Stayed 1 night in Apr 2024
Response from Chan on 10 Apr 2024
Dear Andrew, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Chan

4/10 Poor

Jenna

Liked: Cleanliness
Disliked: Amenities
This property was fine. However I used Expedia to book my stay and paid in advance and they required a $150 deposit that they held for a week. Ridiculous!!
Stayed 1 night in Mar 2024
Response from Chan on 10 Apr 2024
Dear JennaOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Chan

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from chan on 16 Mar 2024
Dear Mary,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator didn’t work that’s all
Stayed 1 night in Feb 2024

8/10 Good

Rosio

Stayed 2 nights in Jan 2024

2/10 Terrible

Debbie, Long Beach

Stayed 1 night in Jan 2024
Response from chan on 22 Jan 2024
Thanks for your review. We wish if you could stay with us and enjoy your stay but we are surprised that you did not show up and post review. You are most welcome anytime to stay in future.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here. Both were enjoyable. Staff is friendly and helpful. Will stay there again. Many Shopping and Dining options just a few miles away.
Stayed 1 night in Jan 2024
Response from chan on 16 Jan 2024
Dear Ralph,It is wonderful to hear that you had a great experience at our property. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled to know they made for a great stay! On behalf of the entire team, thank you for being our guest, and please visit again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Comfy room and quiet area. Disappointed by the breakfast as the service person was in a rush to put away all of the drinks and food. There was a sign clearly stating that extra time would be given if needed to finish our meal.
Stayed 1 night in Dec 2023
Response from chan on 16 Jan 2024
Dear Anonymous,It is wonderful to hear that you had a great experience at our property. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled to know they made for a great stay! On behalf of the entire team, thank you for being our guest, and please visit again soon!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Calvor

Stayed 1 night in Nov 2023
Response from Chan on 27 Dec 2023
We apologies that you were not satisfied with your stay. We would happy to have you again

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Willie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful!
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Great
Great
Stayed 1 night in Oct 2023

10/10 Excellent

DeeAnn

Stayed 1 night in Oct 2023

4/10 Poor

Robert, Winterville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that the toilet in the first room, my head didn’t flush, and there was no hot water in the shower in the second room they gave me, didn’t give me much assurance that the rest of it was going to be worth a hoot. Bottom line I’ll never stay there again. I suppose I should add the fact that the staff was very nice and cordial and the breakfast was OK.
Stayed 3 nights in Sep 2023

10/10 Excellent

Curtis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 1 night in Sep 2023

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Daesung

Stayed 1 night in Aug 2023

10/10 Excellent

Shawntang, Hayward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique thing about my stay there was when I walked in my room and saw that nice clean bedding on that king size bed the bathroom was clean there was a fridge and microwave and your girl can't start her day off without her coffee there was a coffee machine in the room and they also had a full breakfast this will be my go to place when in Stockton
Stayed 1 night in Aug 2023

6/10 Okay

george k

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
very accessible to my destinations locally and via the I-5 interstate. my floor had unseen dirt that my bare feet picked up and revealed when i took showers. staff was first rate in service and hospitality. breakfast good and convenient to start the day! will book directly w hotel in future as they promised better discounts!
Stayed 3 nights in Aug 2023

10/10 Excellent

SAMUEL

Travelled with family
Liked: Amenities
We stayed here for 6 days. They kept the room clean. Breakfast is always good. I would stay in this hotel again when I visit Lodi Ca. Receptionist are very friendly. The lady in the kitchen is very nice and accommodating. We had a great experience at Best Western.
Stayed 5 nights in Aug 2023

4/10 Poor

Mort

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue perfecto
Stayed 1 night in Jul 2023

8/10 Good

Martha

Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice. The room was adequate. The location was good for visiting friends at the Flag City RV Park.
Stayed 2 nights in Jul 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, friendly and helpful
Stayed 3 nights in Jun 2023

6/10 Okay

Rick

Travelled with family, Business traveller
My price is different than what I original reserve. Not only price went up but I got charge for services I did not receive.
Stayed 2 nights in Jun 2023

4/10 Poor

Cindy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Ok place to stay
When we arrive and checked in, we found our room to be dirty and not cleaned. We called the front desk and she moved us to a new room. The rooms were ok, beds weren't great, but for one night it was fine. Breakfast was good.
Stayed 1 night in Jun 2023

4/10 Poor

David

Liked: Property conditions & facilities
Never again! New ownership needed.
Why didn’t I like the stay? Let me count the ways; 1)We were asked to show a certificate for our service dog(witch is not legal). 2)Ants all around the wet bar and bathroom sink. 3) We were woken just after getting in bed by someone who was given a key to our room and opened the door and started to walk in until I shouted. 4) The power went out in the middle of the nite for an hour stopping my CPAP to stop and waking me up.5)A homeless person in the parking garage walking around carrying some sort of junk.
Stayed 1 night in May 2023

10/10 Excellent

Seth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Great stay.
Stayed 1 night in May 2023

8/10 Good

Eric

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff--accommodating and helpful!!! The hotel is a bit old and shows its age. You also have to walk outside from the lobby, then use your key to get into another door to access the rooms. Clean and comfortable, just nothing fancy.
Stayed 1 night in Mar 2023

4/10 Poor

Samia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
I am so sorry to say that the bed was not clean, sheets were dirty. Bathroom bath tub was broken, and bathroom was adirty
Stayed 1 night in Mar 2023

10/10 Excellent

Brian

Stayed 1 night in Mar 2023

2/10 Terrible

Dave

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Loud yelling and screaming people in a room close by and the hotel made no attempt to quiet them down
Stayed 2 nights in Feb 2023
Response from RR on 22 Feb 2023
Dear GuestThank you for taking the time to review our property. We apologize for the inconvenience caused during your stay. The hotel took all necessary measures as soon as the problem was noticed and those guests were requested to leave the property. Hope to see you as our guest again and have a satisfying experience.

10/10 Excellent

Karla

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great safe place to stay along the 5!! Really nice room! I would come back!
Stayed 1 night in Feb 2023
Response from RR on 21 Feb 2023
Dear KarlaThank you for taking the time to review our property and giving us a perfect score. We are humbled to be able to meet your expectations and make your stay comfortable. Hope to see you as our guest again.

10/10 Excellent

SamnIeng

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ease of location, friendly helpful staff
Stayed 2 nights in Feb 2023
Response from RR on 21 Feb 2023
Dear SamnlengThank you for taking the time to review our property. Your feedback is valuable to us. we are happy to be able to meet your expectations and make your stay comfortable. Thank you once again for the perfect score. Hope to see you as our guest again.

6/10 Okay

Allan

Travelled with partner
Disliked: Amenities, property conditions & facilities
No bathroom fan, very low water pressure on shower, beds were comfortable, only had decaf coffee in root. Complimentary breakfast was bad
Stayed 1 night in Jan 2023
Response from RR on 4 Feb 2023
Dear AllanThank you for taking the time to review our property. Your feedback is valuable to us. By letting us know what you liked and what can be improved, you are helping us in providing better services to our guests. Hope to see you as our guest again for a satisfying experience.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
Service was great, location near areas we were visiting. Over all we had a good trip
Stayed 3 nights in Jan 2023
Response from RR on 18 Jan 2023
Dear RichardThank you for taking the time to review our property. Your feedback is valuable to us. We are humbled to be able to meet your expectations and make your stay comfortable. Hope to see you as our guest again.

10/10 Excellent

Tereasa, Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful
Response from RR on 12 Jan 2023
Dear TereasaThank you for taking the time to review our property. Your feedback is valuable to us. We hope to have you as our guest again.

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Problem was hotel had a power outage one hour after we arrived. Power never came back on. While it was a city issue, we had no breakfast, no hot water to shower, very poor lighting to exit in the morning Dow stairs, and no credit issued after our request.
Stayed 1 night in Dec 2022
Response from RR on 10 Jan 2023
Hello Ronald, We did our best during the power outage and the same was beyond our controls. We serve breakfast which was as pack foods only due to power outage. We were in same boat and even offered refund to all those guests, who decided not to stay on that day.

4/10 Poor

Jerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not always the Best
I was completely surprised when I checked in being asked to put a deposit down on the room even though I had already paid for it. Also once we got to the room we found there where only 2 towels for 3 people. I called down to get 2 more towels but they never brought us any. Also once the beds looked like something was spilt on it. This was one of the worst stays we have ever had at a best western.
Stayed 1 night in Jan 2023
Response from RR on 10 Jan 2023
Hello Jerry, Third party reservations are liable for incidental deposit and the same is mentioned to the guests by third party website as well. This is normal practice. We have investigated your other concerns and assure you that we take proper measure to fix the same.

8/10 Good

Robert

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Watch the weather
Everything was going good until the lights went out. No back up generator. How can a company this size not have a back generator to keep lights on? Power outage was mother natures fault. Good thing had flashlight on phone but going dead quickly. About $30 of food was spoiled. The pool was nice but not enough pool towels for everyone.
Stayed 2 nights in Dec 2022
Response from RR on 10 Jan 2023
Thankyou for sharing your concerns and suggestions. We will try to incorporate

4/10 Poor

JoAnna

Travelled with pets, Travelled with partner
Didn't get to stay because they don't take dogs. I booked thru Expedia app. and on there app they said they did. But when we arrived they seen that we had a sog I was i formed that they didn't take dogs. So we had to find another place to stay for the night. But expedia did make it right by contracting the hotel and explained our situation we got our money back.
Stayed 1 night in Dec 2022
Response from RR on 10 Jan 2023
We have NO - PET policy in our hotel and this is since last 2 years. We encourage our third party guests to call us before arrival to get more clarity about their coming visit

2/10 Terrible

Jacqueline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we cheeked in was late We asked for four waters and they gave us attitude even though we had two rooms Once we went upstairs one of the rooms was wide open and there was evidence that someone had used the toilet and it was dry so it had been there for a while I talked to management and they were unbothered and they said it was my fault for going through a third party Crazy 😜
Response from Manager on 15 Dec 2022
Thank you for taking time to review our property. Your feedback is very valuable. However, After doing our investigation we could not locate you in our system. The water bottles are always available for our guests at the front desk, also we have vending machine along with water dispenser in our property. Issues like this are serious and the management is always available to discuss and help the customer. In this case no such issue was ever brought to the management attention. We will appreciate if if you could please contact the property so that we can do further investigate on this matter. We take comments like yours seriously. We take pride in our service and are always available to help our guest to the best of our capability. We would appreciate additional information to identify the room you occupied so we may properly delve into the issue further and follow up. We hope to have the opportunity to resolve your concern to your satisfaction.