- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities, room comfort
Self Catering not Luxury. Dismissive night staff
I arrived about 11pm at the hotel. There was no clear sign for reception or any evidence of staff and there appeared to be a wedding reception type event on in the orangery. I went to the courtyard area, thinking that must be where reception is. I spent about 10 minutes trying different doors, feeling frazzled after my flight. I ended up phoning the hotel and asking how I get to reception, which did turn out to be back at the orangery area. The staff seemed to be laughing at me and made no attempt to then show me back to where my room was, back at the courtyard, other than to hand me a badly printed photocopy of a map. It was now 11.30pm at night. My room number was 128 but this room is not shown on any of the outside entry points to the courtyard buildings. The was a 19-127 door so I tried this on the off chance. I eventually found my room tucked away in a corner and it did indeed have its own entrance, which is not marked. Then the room! Hideous. Who wants a toilet behind their bed with a clear glass partition between the toilet and the main bedroom?? Toilet was also broken so filled up for 1 hour + after flushing. Lampshade by the bed was broken, 2 of the blinds were broken and the curtains wouldn't close to cover the broken blind window so the sun woke me at 0330 sun rise... And then there was the room and corridor heat. It is suffocating. The radiators were off but the room was about 30 degrees. I had to have 3 windows open which meant I could hear noise.