Exterior

Reviews of Casa Marina Key West, Curio Collection by Hilton

5 out of 5
Casa Marina Key West, Curio Collection by Hilton
1500 Reynolds Street, Key West, FL

Reviews

6.6
Rating 10 - Excellent. 266 out of 1011 reviews" "
Rating 8 - Good. 215 out of 1011 reviews" "
Rating 6 - Okay. 182 out of 1011 reviews" "
Rating 4 - Poor. 187 out of 1011 reviews" "
Rating 2 - Terrible. 161 out of 1011 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

HENRY WALTER

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevators need to be redone or repaired at a minimum
Stayed 3 nights in Mar 2024

6/10 Okay

bruce

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators do not work pool bar all torn apart large fence put up destroying any view from pool
Stayed 2 nights in Mar 2024

4/10 Poor

Jeanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction is still going on so when you’re dining or sitting at the pool you are hearing all the construction noises. We stayed in the West wing which had not been updated yet; the elevator to the fourth floor rarely worked and the room itself needed updating. While the bathroom had been newly renovated, the cleanliness of it, especially the shower, left a lot to be desired. Twice the fire alarms went off which was jarring and definitely interfered with Island relaxation vibes; both times the alarms continue to go off and access five minutes. When we checked in, they were experiencing problems with their computer system and could not process our credit card for the room, so rather than telling us to just take care of it later, we stood there for about 25 minutes until I asked if we could go to our rooms and take care of it later. The resort itself has potential to be beautiful, the dining option was good but $24 for avocado toast is ridiculous. They charged us to upgrade the room and with all the inconveniences from the outdated and dingy room to the fire alarms I wish I had not paid over $300 to upgrade because it was not worth it.
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Jeanne,Thank you for staying with us and for your detailed review. Please accept our apologies for any inconveniences you experienced during your visit, as we push forward with our renovations to restore our hotel's timeless character. Also, we apologize for any issues you encountered with our dining or billing. If you have additional questions regarding this, please feel free to reach out to us directly for assistance. We appreciate your patience while we are enhancing our facilities, and we want to invite you back again, as we know you will be impressed with the upgrades we have in store.

10/10 Excellent

alvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Hi Alvin,Thank you so much for taking the time to share your feedback. We're so happy to hear you had a great visit with us, and we hope to see you again!Casa Marina Key West, Curio Collection by Hilton

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach, delicious restaurant and cute bars with yummy drinks. Beach service was nice. Relaxing and beautiful. Nightly entertainment. Wish the rooms were a bit bigger and some attention to detail was considered a little more. But, would definitely stay here the next time we come to key west!
Stayed 4 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Samantha,Thank you so much for taking the time to share your thoughts on your recent visit. From our stunning beach and delicious offerings to our stellar service and excellent amenities, we're excited that you had a great time with us. We look forward to welcoming you back in the future to enjoy our newly reimagined resort honoring our legendary legacy!

10/10 Excellent

Gwilym

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Feb 2024
Response from General Manager on 25 Mar 2024
Dear Gwilym,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience. It was a pleasure having you here, and we look forward to welcoming you back once our projects are complete to give us a new opportunity to delight you in an immersive and elevated experience!

10/10 Excellent

Catherine Frieda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much construction going on.
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Catherine,Thank you for sharing your feedback with us. As you mentioned, we're undergoing renovations to preserve our timeless character, and regret any inconvenience that caused. Based on your excellent rating, we trust your overall stay was enjoyable. We appreciate your input and hope you'll consider a future visit.

2/10 Terrible

Chelan

Travelled with partner
Everything was great
Stayed 3 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Chelan,Thank you for being our guest and sharing your feedback. We are delighted to know you had a great visit and look forward to welcoming you back and improving our rating. Our team is very excited to unveil our new look preserving our timeless character and showcasing our fully reimagined guestrooms. We look forward to welcoming you back for an amazing, five-star experience.

8/10 Good

David Brian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I like its historical background, style and large private beach. Two pools. It's location a bit south of downtown makes for a quiet neighborhood.... ... but also makes it a bit of a walk to downtown. But there are plenty of transportation options (bus, bike, scooter, golf cart, etc). My only real complaint is there weren't many trash cans in the room! Only one small one in the bath. Had to use alternative options to get rid of trash.
Stayed 6 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear David,It was such a pleasure to welcome you to Casa Marina Key West, Curio Collection by Hilton! Thank you for spotlighting our fabulous beach, sparkling pools, and peaceful atmosphere. Your feedback regarding trash cans will be shared with our internal team for further consideration, as we are always seeking new ways to improve. We are excited to unveil a new look honoring the legacy of our legendary resort, and we hope to welcome you back soon for an immersive and elevated experience!

8/10 Good

Kevin

Travelled with partner
Liked: Staff & service, amenities
The room was fine, didn't have a balcony as described. We requested another cleaning before we unpacked because there were hairs on the floor and the vents were clogged with dust. The property is still under major renovation which we were ok with as it only limited views, created dust and noise. We will give it another try next time when the work is completed. The staff was very friendly. They need more dining options.
Stayed 3 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Kevin,Thank you for giving us your insightful review of your recent stay. As you noticed, Casa Marina is completing phase one of our grand renovation to preserve its timeless character. We invite you to return to Casa Marina to experience Key West in a whole new way. We are excited to unveil a new look honoring the legacy of our legendary resort with fully reimagined guestrooms, including walk-out beachfront suites along with refreshed historic spaces, new dining concepts, updated pools, and access to our private beach. We hope you’ll consider a future visit to Casa Marina to give us a new opportunity to delight you in an immersive and elevated experience.

6/10 Okay

PAVITAR, FAIRFAX STATION

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Due to construction -not renovated Bad elevators , housekeeping could not get in touch
Stayed 5 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Pavitar,Thank you for your feedback and your patience while continue the process of reimagining our guest rooms and updating our public spaces. The next time you're in the area, we hope you'll come back to see us.

10/10 Excellent

Gary, Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 5 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Gary,Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable experience. We are excited to unveil a new look honoring the legacy of our legendary resort, so we look forward to welcoming you back for an even better stay once our projects are complete!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach and pool areas. Elegant and relaxing ambiance Attentive staff
Stayed 10 nights in Jan 2024
Response from General Manager on 16 Feb 2024
Dear James,We can't thank you enough for spending time at Casa Marina Key West, Curio Collection by Hilton. Our team is thrilled you were impressed with our level of hospitality. Please join us again soon, as we are working hard and excited to unveil a new look honoring the legacy of our legendary resort with fully reimagined guestrooms and an immersive and elevated experience!

6/10 Okay

Yailier

Stayed 2 nights in Feb 2024

10/10 Excellent

myung

Stayed 3 nights in Feb 2024

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I hesitated to book Casa Marina based on some iffy reviews, but took the plunge, and I’m so glad I did. We found the hotel to be truly stunning. While there's an ongoing renovation for a new beachside restaurant, it wasn't a disturbance during our stay – the construction area is well-contained and doesn't detract from the hotel's beauty. We were there over the holidays, so there wasn't a lot of construction work happening; however, on our last day, the construction workers were busy at work, and we still did not find the construction bothersome. Our family of five (three teenagers) booked a suite. The rooms are clean and stylish with a tropical beachy vibe. I love the exposed beams and the checkered board tile floor. The beds are incredibly comfortable (on the softer side). I actually told my husband that I’d like to look up the mattress type. The staff's hospitality has been consistently efficient, kind, and accommodating. The beach and pool are both lovely. They have two pools; one is for adults only. My daughter and I had a great time collecting shells in the soft white sand. Despite having rented a car, we have found it unnecessary to use it, considering the hassle of parking in town. Instead, we have been Ubering or walking. I look forward to returning to Casa Marina someday and enjoying the new restaurant. It's a gorgeous and peaceful property, and I'm so glad we booked it.
Stayed 3 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Jody,What a wonderful review of Casa Marina Key West, Curio Collection by Hilton; thank you! We're thrilled to know about everything you enjoyed and so happy to hear you and your family had a great stay. We would love to welcome you back once our grand renovation is complete so you can see all the enhancements we've made, which will include new dining experiences and activities and fully refreshed guest rooms, among other positive changes. It was a pleasure having you here, and we already can't wait for your next visit.

8/10 Good

Randy

Liked: Cleanliness, amenities
The property was pretty. Bathrooms were new. The elevators looked like they had never been cleaned inside. Food was very basic. I had to call multiple times to get things such as towels and multiple for a maintenance issue. Doormen are very helpful. So many fans on in the lobby in December made it unbearable to sit there.
Stayed 4 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Randy,Thank you for your feedback. We are pleased you found our property visually appealing and enjoyed our recently renovated bathrooms. However, we apologize for the cleanliness issues you encountered with the elevators and your dissatisfaction with our food offerings. We also regret the delay in responding to your requests and the fans in the lobby. We will promptly address these matters to ensure a higher level of comfort and a more pleasant environment. We are committed to enhancing our services and hope to provide you with a more satisfying experience on your next visit.

2/10 Terrible

Maxim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very poorly run. Slow, unresponsive staff. Rooms were not made until we called the front desk and very dirty on arrival (four someone’s deodorant in it). We would not recommend it.
Stayed 3 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Maxim,Thank you for your review. We are disappointed your visit was not as expected and apologize for any lapse in service. Please know we are upgrading our resort with fully reimagined guestrooms, including walk-out beachfront suites along with refreshed historic spaces, new dining concepts, updated pools, and access to our private beach. We hope you will consider a future visit to give us an opportunity to delight you in an immersive and elevated experience.

6/10 Okay

Peggy

Stayed 4 nights in Dec 2023

2/10 Terrible

owen

Stayed 3 nights in Dec 2023

6/10 Okay

Jackson

Travelled with family
Liked: Property conditions & facilities, room comfort
Very limited staff at the pool for the price
Stayed 3 nights in Dec 2023
Response from General Manager on 4 Mar 2024
Thank you for your comments, we'll share them with our team and hope to welcome you back for a better stay in the future.

2/10 Terrible

Giang

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Under construction and poorly managed
Stayed 5 nights in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Giang,While we thank you for being our guest and taking a moment to share your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We are excited to unveil a new look honoring the legacy of our legendary resort with fully reimagined guestrooms, including walk-out beachfront suites along with refreshed historic spaces, new dining concepts, updated pools, and access to our private beach. As you can see, we have some amazing changes coming our way, and we hope you will come back once the renovations are complete so you can enjoy everything we have to offer.

8/10 Good

Peter, Virginia Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the construction, great!
Stayed 6 nights in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Peter,Thank you for your review! It was a pleasure having you as our guest recently, and we're delighted you had an enjoyable overall experience. We are excited to unveil a new look honoring the legacy of our legendary resort, and we hope you’ll consider a future visit to Casa Marina to give us a new opportunity to delight you in an immersive and elevated experience!

10/10 Excellent

SUHIT, REGO PARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Christopher C, fremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful room & location. The lobby bar was fantastic! The pool service was wonderful! Very friendly staff. Awesome walking around town- lots to see and do. We rented a boomerang for a day and that was amazing!! The down side was dealing with lots of construction every day of the week. A wedding took over the resort for two days. The following day they took away all the beach chairs to set up for a beach function so everyone crammed into the pool area.
Stayed 4 nights in Nov 2023
Response from General Manager on 27 Dec 2023
Dear Christopher,It's terrific you appreciated our comfortable rooms, lively lobby bar, and superb service; however, we apologize that your stay failed to thoroughly please you. Please know our resort is completing phase one of a dramatic transformation that will enhance several aspects of our resort; we are sorry if the ongoing work affected your stay. While we are a popular spot for events, we will look into ways to lessen the impact these celebrations have on our guests. Nevertheless, it was a joy hosting you, and we hope you'll revisit us the next time you need a tropical getaway.

10/10 Excellent

Guenn

Travelled with group
Liked: Staff & service, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

edgar a

Stayed 2 nights in Dec 2023

8/10 Good

Rubina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rianna Van Erem on 3 Dec 2023
Thank you for giving us a 4 out of 5 rating. We truly appreciate you staying with us and hope to welcome you back again in the future.

10/10 Excellent

Chandrika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Rianna Van Erem on 3 Dec 2023
Thank you for giving us a 5 out of 5 rating from your stay. We truly appreciate you staying with us and hope to welcome you back again in the future.

6/10 Okay

Daryl

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Construction going on at the property that the web site or reservations did not disclose! Some amenities advertised were not delivered! For example no beverage service to the beach! We were told our room Would have a partial view of ocean but all we saw was roof tops ! Food in restaurant was good but very limited menu! Property very over priced for what was delivered! Loved Key West and will be back but not to Casa Marina !
Stayed 5 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Daryl,Thank you for your review and feedback. While we're glad you had a chance to join us for a delicious meal at our restaurant, we're sorry that your room's view wasn't what you expected. Our property is undergoing a grand renovation to preserve its timeless character, and we would be honored if you would consider visiting in the future to experience our fully reimagined guestrooms and refreshed spaces. Our team wishes you safe travels on the road ahead.

2/10 Terrible

Karen

Stayed 2 nights in Nov 2023

6/10 Okay

Jennifer E Berry, Front Royal

Travelled with family
Their construction is ongoing — don’t be fooled. They previously had concierge svc on the beach- barely around this week. Snooty, rude “Robin” manager guy was dishonest, rude, abrasive and arrogant. He has zero customer service skills. Libby is freezing. Our hallway carpet was never vacuumed - filthy, no body wash all week, $40 for parking. Seriously? Drinks were overpriced and didn’t taste good. Better resort years ago.
Stayed 5 nights in Nov 2023
Response from General Manager on 17 Nov 2023
Dear Jennifer,Thank you so much for your comments, as guest feedback is incredibly important to us. We're sorry to hear about any disappointment in our ongoing changes. We have completed Phase One of our grand renovation, which aims to preserve our hotel's timeless character. It's also unfortunate to hear about any service concerns during your visit, as this was never our intention. We will be sure to discuss your comments internally and make improvements where necessary. In addition, we'll have our housekeeping team look into your other comments further as well. We know that we can impress you with an amazing experience, so please consider coming back to give us another chance soon.

4/10 Poor

Jeffery

Stayed 1 night in Oct 2023
Response from Rianna on 4 Nov 2023
Thank you for rating your experience at Casa Marina. We welcome feedback from your stay.

6/10 Okay

Mayelin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rianna on 4 Nov 2023
Thank you for rating your experience at Casa Marina. We welcome feedback from your stay.

6/10 Okay

Joanne

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was closing at week’s end. It was evident that many areas that are usually up to Hilton’s standards fell short……soap containers not filled, fresh towels not delivered until 3 days into the stay, limited food choices and of those breakfast was very expensive [$88. For 2] for eggs, bacon, coffee. The locations and building was spectacular but it masked disappointments usually not found at Hilton properties.
Stayed 4 nights in May 2023
Response from General Manager on 14 May 2023
Dear Joanne,Thank you for your patience while we prepared for our upcoming improvements. After a century of delivering remarkable experiences in Old Town Key West, Casa Marina Key West, Curio Collection by Hilton is undergoing a grand renovation to thoughtfully elevate the historic resort and preserve its timeless character. As an icon in our community, it is important that we maintain the legacy of this beloved property and hotel’s positioning as a renowned landmark in the Florida Keys. In order to do so, operations will be temporarily suspended beginning May 15, 2023. Just steps away, our sister property, The Reach Key West, Curio Collection by Hilton is available for guests to enjoy when visiting The Florida Keys. We are committed to restoring Casa Marina Key West’s operations in the fall.We can’t wait to show off our renewed enhancements and preservation efforts and invite you to return to enjoy reimagined guestrooms, new dining experiences, enhanced activities piers, and a fulfilling experience that celebrates the beachfront location and nostalgia of the legendary Casa Marina, all while taking advantage of the eclectic culture of Key West. Continue to check our website for updates. Click here Casa Marina Key West for reservations for future stays.

2/10 Terrible

Ayledy

Disliked: Cleanliness, amenities, property conditions & facilities
Way to expensive for a dirty room and no working air conditioner. Horrible experience.
Stayed 1 night in May 2023
Response from General Manager on 14 May 2023
Dear Ayledy,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused by the issues in your room. Your feedback will be discussed internally to ensure future visits will be exceptional. Please also know that our front desk staff is always available to assist with any problems that may arise. We appreciate your time and wish you safe travels.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Teri Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding ambience
Stayed 3 nights in Apr 2023
Response from Rianna Van Erem on 4 May 2023
Thank you for rating your stay at Casa Marina.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
This is a beautiful, but older hotel. I needs an update to really be a Hilton (which I hear is coming). Views were incredible. Property is spectacular. Older room, very noisy from neighbors above and beside just moving around. Music from outside came through the thinner walls. Convenient to Duval.
Stayed 4 nights in Apr 2023
Response from Rianna Van Erem on 2 May 2023
Thank you for rating your experience at Casa Marina and giving feedback from your stay. We look forward to our property renovation and hope to welcome you back in the future.

8/10 Good

Justin Sungki, Ashburn

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We had 4 nights. Room cleaning service was done only 1 day.
Stayed 4 nights in Apr 2023
Response from General Manager on 29 Apr 2023
Dear Justin,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any concerns about housekeeping, and we'll pass your comments along to them. Should you be in the area again, please come back to see us.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful, incredible property!
Stayed 6 nights in Apr 2023
Response from Rianna Van Erem on 28 Apr 2023
Thank you for so much for sharing your feedback on your most recent stay at Casa Marina. We hope to welcome you back again in the future.

2/10 Terrible

Nicole L

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Big disappointment/ not worth the price.
Stayed 6 nights in Apr 2023
Response from General Manager on 27 Apr 2023
Dear Nicole,While we appreciate you taking a moment to leave feedback, we are terribly sorry to see we were unable to impress you. Guest feedback always helps us learn and improve, so if there was anything specific you'd like to share, please let us know.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. It’s a beautiful hotel and hanging out by the pool or the beach made the trip. Rooms need an update but they have renovations planned for later his year. Very convenient location to access the rest of the island.
Stayed 4 nights in Apr 2023
Response from Rianna Van Erem on 26 Apr 2023
Thank you for sharing your experience at Casa Marina. We are so happy you enjoyed the pool and beach and we hope to welcome you back in the future after our renovation.

8/10 Good

Danielle, Windermere

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beautiful hotel and grounds, lovely views and beach, but a lot of the hotel is in a very obvious state of disrepair. Many areas/things are broken, cracked, clipped, stained or show other major signs of wear and tear. Very unfortunate!
Stayed 5 nights in Apr 2023
Response from Rianna Van Erem on 25 Apr 2023
Thank you for sharing your feedback from your most recent stay at Casa Marina. We are looking forward to our up coming hotel renovation as we will be addressing the current condition of the property.

4/10 Poor

Walter

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great location on the beach in Key West, however, the property is not well maintained and was in poor condition for the price paid.
Stayed 2 nights in Apr 2023
Response from General Manager on 25 Apr 2023
Dear Walter,There is much to be explored around us, and we are pleased that our location was ideal for checking it all out. However, we regret that some aspects were not to your preference. Guest feedback is beneficial in knowing how we could be doing even better. Thank you, and we hope to show you a more enjoyable stay in the future!

2/10 Terrible

Jeanne

Stayed 5 nights in Apr 2023
Response from Rianna Van Erem on 20 May 2023
Thank you rating your experience at Casa Marina. We regret to learn it was a 1 out of 5 and we hope you can share details from your experience with our leadership team.

4/10 Poor

DeShoun, Covington

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is so not what you think. It needs to be updated bad and is over rated. There were a few staff that was nice, but most of them acted as if your bothering them. The elevators were either out of service, or run down and hot. The housekeepers were using the one main elevator and not letting guest use them. We had to walk up and down an old dingy stairway that a guest fell down the stairs and broke her ankle bad. The restaurants onsite were not opened according to the hours advertised. The prettiest part of the hotel is the picture you see with the path walking to the beach with the ponds on the sides. The hotel has 2 piers on the water that are closed from the storms that happened previously. They were starting renovations and drilling and moving stuff around the property from 8am until sunset. My 2 year old grandson could not nap at 12pm anyday we were there. Lastly, when I was relaxing and napping on the large loungers facing the beach by a concrete path, the staff were always walking by on phone calls on speaker talking and laughing loudly. I was asleep and would jump awake many times. I wouldn't be so upset if the y discounted the rooms, or if the issues were advertised in advance. We couldn't get lunch or dinner unless it was from the bar kitchen outside. We asked for a menu for room service, the lady at the desk stated scan the code on your phone in the room. There was no code on our room phone. This is a destination hotel for weddings and business meetings.
Stayed 5 nights in Apr 2023
Response from General Manager on 25 Apr 2023
Dear DeShoun,Thank you so much for your comments, and we're sorry to hear about the experience you described. It's unfortunate to hear about any disappointment in our accommodations or amenities during your visit, as this is never our intention. In addition, safety is of the utmost priority to our team members, and we'll look into all your comments further. Despite this, we hope you'll come back to join us again later down the road.

10/10 Excellent

Gregory Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice just far enough from craziness
Stayed 4 nights in Apr 2023
Response from Rianna Van Erem on 21 Apr 2023
Thank you for your feedback from your most recent stay at Casa Marina. We truly appreciate you staying with us.

8/10 Good

Robert T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff,pool and bar. Hotel could use some updates. Elevator was broke.
Stayed 4 nights in Apr 2023
Response from General Manager on 20 Apr 2023
Thank you for sharing your experience at the hotel, Robert. We're happy to hear that you enjoyed our staff, pool, and bar. However, we apologize for any inconvenience caused by the elevator being out of order, and we will certainly take your comments about updates into consideration. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Rianna Van Erem on 17 May 2023
Thank you for rating your experience at Casa Marina. We are so happy to hear that you had a great stay!