Exterior

Reviews of Novotel London Stansted Airport

4 out of 5
Novotel London Stansted Airport
Round Coppice Road, London Stansted Airport, Stansted, England

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 959 reviews" "
Rating 8 - Good. 329 out of 959 reviews" "
Rating 6 - Okay. 92 out of 959 reviews" "
Rating 4 - Poor. 47 out of 959 reviews" "
Rating 2 - Terrible. 32 out of 959 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent lication
Stayed 1 night in Mar 2024
Response from Novotel Team on 19 Mar 2024
Dear Irene,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely, Novotel Team

10/10 Excellent

Penny

Stayed 1 night in Mar 2024
Response from Novotel Team on 28 Mar 2024
Dear Penny,Thank you for taking the time to leave a review of the Novotel.We look forward to welcoming you back in the future.Sincerely,Novotel Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Novotel Team on 12 Mar 2024
Dear Paul,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

4/10 Poor

Sabrina

Disliked: Property conditions & facilities
Linens were stained and shower was dirty.
Stayed 1 night in Feb 2024
Response from Novotel Team on 6 Mar 2024
Dear Sabrina,Thank you for taking the time to leave a review of the Novotel.We are sorry to hear that the bedroom wasn't up to our normal standards, I will pass this over to the management team so we can look into this.We hope we can welcome you back in the near future!sincerely, Novotel Team

8/10 Good

Amanda

Stayed 1 night in Feb 2024
Response from Novotel Team on 21 Mar 2024
Dear Amanda,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the novotel in the future.Sincerely, Novotel Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Novotel Team on 6 Mar 2024
Dear James,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future!sincerely, Novotel Team

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. Transport to the airport was good. Breakfast was mediocre.
Stayed 1 night in Feb 2024
Response from Novotel Team on 6 Mar 2024
Dear Maria,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future!sincerely, Novotel Team

10/10 Excellent

Tatenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Novotel Team on 28 Feb 2024
Dear Tatenda,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Novotel Team on 28 Feb 2024
Dear Susan,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

4/10 Poor

Hollie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Novotel Team on 28 Feb 2024
Dear Hollie,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excellent

Anne Marie

Liked: Cleanliness, property conditions & facilities
The staff were excellent, above and beyond. Very helpful with one of our disabled party . We were delayed and late checking in and having a meal but accomadated with no fuss . So thank you to them
Stayed 1 night in Feb 2024
Response from Novotel Team on 28 Feb 2024
Dear Anne Marie,Thank you for taking the time in leaving a review of our hotel. Thank you for your comments regarding the staff, I will be sure to pass this over to them.We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 Good

Tiger

Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb 2024
Dear Tiger,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service
Convenient, clean and friendly staff
Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb 2024
Dear Matt,Thank you for taking the time in leaving a review of our hotel. Thank you for your comments regarding our staff, i will be sure to pass this over to them.We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excellent

Clive, Paphos

Liked: Cleanliness, staff & service, property conditions & facilities
Great stop for a short stay! 10 minute courtesy bus from Stansted Airport. A great English breakfast!! Would stay here again if we were passing through!
Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb 2024
Dear Clive,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities
Convenient for our needs. Varied, well stocked breakfast
Stayed 2 nights in Dec 2023
Response from Novotel Team on 28 Feb 2024
Dear David,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

6/10 Okay

Sawyer

Stayed 2 nights in Dec 2023
Response from Novotel Team on 28 Feb 2024
Dear Sawyer,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Baiju

Stayed 1 night in Dec 2023

6/10 Okay

S V

Liked: Cleanliness
Response from Novotel Team on 28 Feb 2024
Dear S V,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the airport :)
Stayed 1 night in Nov 2023
Response from Novotel Team on 18 Dec 2023
Dear Simon,Thank you for taking the time to leave a review of the Novotel Hotel.We hope we can welcome you back again in the future.Sincerely,Novotel Team

10/10 Excellent

Ebrahim

Stayed 1 night in Nov 2023

8/10 Good

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paying for a courtesy bus to / from the airport terminal was an inconvenience.
Stayed 1 night in Nov 2023
Response from Novotel Team on 22 Nov 2023
Dear Bernard,Thank you for taking the time to leave a review of the Novotel.Regarding the price for the bus, this is an outside company and unfortunately we do not get to choose the price for this.We hope we can welcome you back to the Novotel again in the future.Sincerely,Novotel Team

6/10 Okay

Jamie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Busy hotel which seems to struggle with service and space. Visited on a business trip as was staying in the area. Wanted to get some food but bar was really busy and restaurant also busy. You could see how hard the staff were working in the evening so needed more heads to help support meeting demand. I decided to go upstairs for room service and no one answered the phone so wasnt able to eat. Managed to get a deliveroo but was disappointed as it had been a long day. Rooms are nice and comfortable so get the service right and it would be a nice hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Novotel Team on 13 Nov 2023
Dear Raphael,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Excellent stay for one night .Room was small but ok for one night .A lovely deep soaker tub which i love .The restaurant/ bar food was fantastic and very friendly .The only negative was the bathroom sink did not drain well ,Definitely needs to be fixed !!! The bed was super comfy.
Stayed 1 night in Nov 2023
Response from Novotel Team on 6 Nov 2023
Dear Pauline,Thank you for taking the time to leave a review of the Novotel.Thank you for letting us know about the sink not draining properly, I will pass this over to the maintenance team.We hope we can welcome you back in the future.Sincerely,Novotel Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Novotel Team on 6 Nov 2023
Dear David,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Good for the price
Good hotel for the price, but the room was a bit dirty. The staff was great.
Stayed 1 night in Oct 2023
Response from Novotel Team on 20 Oct 2023
Dear Guest,Thank you for taking the time to leave a review of the hotel.I will pass the comments on regarding the room being dirty.Sincerely,Novotel Team

6/10 Okay

Martin

Business traveller
Disliked: Property conditions & facilities
Could do better
it was small things that let it down, rattling pipework at night, broken soap dispenser in shower that was on the floor instead of on the wall, little shower pressure and only lukewarm water in the morning. i find the breakfast a bit lackluster for a Novotel, too close to a HI Express. the location drives the price but otherwise slightly overpriced for what it is.
Stayed 1 night in Oct 2023
Response from Novotel Team on 16 Oct 2023
Dear Martin,Thank you for taking the time to leave a review of the Novotel.We are sorry to hear that the standards were not up to our normal standards. I will pass your comments over to the appropriate management teams so we can look into this.We hope we can welcome you back to the Novotel in the future.Sincerely,Novotel Team

10/10 Excellent

Teresa

Stayed 1 night in Oct 2023
Response from Novotel Team on 11 Oct 2023
Dear Teresa,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Novotel Team on 11 Oct 2023
Dear Danny,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for our needs.
Stayed 1 night in Oct 2023
Response from Novotel Team on 11 Oct 2023
Dear Marcia,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect layover when using Stansted. Restaurant open super early and stays open late with very friendly staff. Check in easy and efficient. Bus to Stansted large enough to accommodate everyone and runs every 30 mins.
Stayed 1 night in Oct 2023
Response from Novotel Team on 11 Oct 2023
Dear Robert,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

10/10 Excellent

monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel! Rooms were very clean and large. The food at the restaurant was really really good but it was not cheap. Staff was incredibly helpful and definitely take the bus for four euros to the hotel from the airport. Uber and taxis were really expensive!
Response from Novotel Team on 9 Oct 2023
Dear Monica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Team

8/10 Good

Berta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, lovely staff
Stayed 1 night in Oct 2023
Response from Novotel Team on 9 Oct 2023
Dear Berta,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Team

6/10 Okay

David

Stayed 1 night in Oct 2023
Response from Novotel Team on 11 Oct 2023
Dear David,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

10/10 Excellent

Shari Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll stay again
Good clean comfortable hotel. Restaurant and breakfast buffet was really good. Airport shuttle was convenient.
Stayed 1 night in Oct 2023
Response from Novotel Team on 9 Oct 2023
Dear Shari Lynn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Team

8/10 Good

Lynda

Stayed 1 night in Oct 2023
Response from Novotel Team on 6 Oct 2023
Dear Lynda,Thank you for taking the time to leave a score for the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy staff
From check in till check out staff friendly and helpful with a smile on their faces Breakfast was excellent good choice well cooked and presented well Staff in restaurant happy to assist
Stayed 1 night in Sep 2023
Response from Novotel Team on 2 Oct 2023
Dear Christine,Thank you for taking the time to leave such a lovely review of the Novotel.We appreciate your comments and I will make sure I share this will the teams.We hope to welcome you back to the Novotel in the future.Sincerely,Novotel Team

8/10 Good

Andrew

Travelled with family
Liked: Staff & service
Average hotel. Good location.
Good location if you have a flight in the morning. Hotel is a bit tired. In need of a refresh. Staff was very good. Room was not very clean.
Stayed 1 night in Sep 2023
Response from Novotel Team on 25 Sept 2023
Dear Andrew,Thank you for taking the time to leave a review for the Novotel.We are sorry to hear that the room you stayed in was not very clean, I will hand this over to the housekeeping management so we can look into this.We hope we can welcome you back in the future.Sincerely, Novotel Team

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from Novotel Team on 25 Sept 2023
Dear Christopher,Thank you for taking the time to leave a review for the Novotel.We hope we can welcome you back in the future.Sincerely, Novotel Team

10/10 Excellent

Sue

Stayed 1 night in Sep 2023
Response from Novotel Team on 25 Sept 2023
Dear Sue,Thank you for taking the time to leave a review for the Novotel.We hope we can welcome you back in the future.Sincerely, Novotel Team

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Novotel Team on 25 Sept 2023
Dear Andrew,Thank you for taking the time to leave a review for the Novotel.We hope we can welcome you back in the future.Sincerely, Novotel Team

10/10 Excellent

Mandy

Stayed 1 night in Sep 2023
Response from Novotel Team on 25 Sept 2023
Dear Mandy,Thank you for taking the time to leave a review for the Novotel.We hope we can welcome you back in the future.Sincerely, Novotel Team

4/10 Poor

Kevin

Business traveller
I stayed at this hotel twenty years ago and it was first class. Not so anymore. Don’t believe the pictures in their advertising of the rooms.
Stayed 1 night in Sep 2023
Response from Novotel Team on 25 Sept 2023
Dear Kevin,Thank you for taking the time to leave a review for the Novotel. We hope we can welcome you back in the future.Sincerely, Novotel Team

10/10 Excellent

Rachel

Stayed 1 night in Sep 2023
Response from Novotel Team on 25 Sept 2023
Dear Rachel,Thank you for taking the time to leave a review for the Novotel.We hope we can welcome you back in the future.Sincerely, Novotel Team

8/10 Good

Barbara, victorville

Too short a stay to give a proper rating
Stayed 1 night in Sep 2023
Response from Novotel Team on 25 Sept 2023
Dear Barbara,Thank you for taking the time to leave a review for the Novotel.We hope we can welcome you back in the future.Sincerely, Novotel Team

8/10 Good

NIKITA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Seemless check in Bed uncomfortable and bathroom had wet patches
Stayed 1 night in Sep 2023
Response from Novotel Team on 13 Sept 2023
Dear Nikita,Thank you for taking the time to leave a review of the Novotel.We are sorry that you found the bed to be uncomfortable.We hope we can welcome you back in the future.Sincerely,Novotel team

10/10 Excellent

S

Stayed 1 night in Sep 2023
Response from Novotel Team on 13 Sept 2023
Dear Guest,thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel team

10/10 Excellent

Clare

Stayed 1 night in Sep 2023
Response from Novotel Team on 13 Sept 2023
Dear Clare,thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel team

10/10 Excellent

Ronald

Stayed 1 night in Sep 2023
Response from Novotel Team on 13 Sept 2023
Dear Ronald,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel team