New ownership - have they ever been there?
Posted 15-Apr-2016 on Hotels
The sign outside the hotel informs that the hotel has been taken over by a local company, Cook's Hospitality Ltd, who own another hotel in Stirling. However I get the feeling that they have yet to visit their own hotel, as there are many small but important things that need to be tended to. The main issues I found were the telephone in my room not working, several lights in the communal areas flickering on and off, and then going down to breakfast only to be told that I hadn't booked it, which was not true! The staff member behaved very oddly, and I felt as if I had done something wrong but I showed her my reservation. For some reason my invoice didn't match what I had paid for, and the breakfast hadn't been included. The hotel has the potential to be so nice, but I feel it is getting neglected by the new owners.