Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
58% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller

Worst hotel I've ever stayed in!!

Posted 18-Apr-2016
Pros: The breakfast
Cons: Everything!!
Location: Kelpies
Damp on the roof, scrapes all over the walls and furniture, awful attitude from staff who seemed like they were on another planet. The list could go on!!
3 out of 5
by A verified traveller

Posted 19-Feb-2016
Pros: The food was nice
Cons: Rooms a bit dated, new furniture.
Location: Location good, not far from main trunk roads for north and south. Only stayed one night, so we were not there for sight seeing.
On arrival, reception was ok, good information with regards to layout and room location . We had previously booked the spa, however our experience there was not that good, the information fed to us was as if we used the spa on a regular basis, we had to re-visit the desk, firstly to get our robes and towels and then we had to walk bare foot through the hotel to the treatment area, not a nice feeling , considering we were told we would have robes and slippers provided. The food was good and the restaurant area was nice, however the area was not very warm and you could feel a cold breeze , with it being February , this was not adequate. Our room was ok, a bit dated with old furniture, not that that is an issue, the beds ie the mattress seemed a bit firm and I think I needed another spell at the spa. Overall our stay was average, I have tried it , but wouldn't go back, sorry.
1 out of 5
by A verified traveller

Room was disgusting

Posted 25-Jan-2016
We checked in and out within an hour. The Room was unclean and the second option room was the same. Real shame as we have stayed here before and loved it. It's really gone down hill
2 out of 5
by yahya from Oman

Be careful when you choose this hotel

Posted 21-Jan-2016 on Hotels
Hotel should not be advertised as 4 stars
3 out of 5
by A verified traveller from fife

Nice hotel with good views.

Posted 02-Jan-2016
Cons: Earlier check in.
Earlier check in would be preferable as 3pm is quite late, especially when attending a wedding and the ceremony starts at 2pm. Despite phoning in the morning to enquirer about earlier check in our room was not available until 3pm. Other than that it was a pleasant stay.
4 out of 5
by A verified traveller from Grimsby

Business Trip

Posted 23-Nov-2015
Cons: Good Restaurant - Good Location quiet and peaceful
Excellent quite peaceful location- Hotel would have received 5 but currently doing renovation work in reception area
1 out of 5
by A verified traveller

Won't be back

Posted 09-Nov-2015
Hotel very run down beds uncomfortable meals were basic had a bath couldn't empty it way broken types in bathroom broken and furniture chipped and dated
5 out of 5
by A verified traveller

Posted 01-Nov-2015
Really lovey hotel and staff are amazing.food great xx
5 out of 5
by A verified traveller from n

Beautiful, staff upgraded us for our honeymoon

Posted 01-Nov-2015
Brilliant hotel staff excellent :-) got upgraded for free compliment of the hotel for our honeymoon room was beautiful, dinner was lovely! And facilities great!! Can't wait to go back
4 out of 5
by A verified traveller from y

Airth stay

Posted 19-Oct-2015
We stayed overnight to celebrate our wedding anniversary. The hotel was in general clean and well run. there was quite a long wait for check in but we did arrive around 3pm when check in opened. The room was very clean and comfortable and had a great shower. We ate in the restaurant and would recommend as the food was great. A little disappointed with the gym as a few of the machines were out of order.