Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
65% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

The standard of service is not high enough

Posted 18-Oct-2016
I had a great stay here 7 years ago, but it doesn't meet the same standard now. The facilities are getting a bit old and the staff is disappointingly inconsistent. Some were great, but there was distinct apathy about providing consistently excellent service. I didn't get the feeling that they wanted to make my stay perfect. I had a reasonably nice time, but it could've been so much better had they only bothered.
4out of 5
by A verified traveller from South Yorkshire

Stunning food :)

Posted 17-Oct-2016
Location: Easy access to Falkirk, Stirling and Edinburgh, lovely and quiet area
The room fixtures and fittings were worn and the bathroom needed some TLC. The bed was so comfortable, we both slept really well, breakfast was plentiful and good quality. The staff were exceptional, nothing was too much trouble. We attended for a wedding and the food was absolutely wonderful. The pool was warm and the kids had a fabulous time, thank you :)
5out of 5
by A verified traveller from Ayrshire

Staff nothing too much trouble.

Posted 16-Oct-2016
Pros: Situation,spa and comfort and helpfulness of the staff.
Cons: the room we were given but that was sorted quickly and efficiently.
Location: The Kelpies and the town if Falkirk.
Arrived and given a room on ground floor. Which to say the least was shabby. Returned to reception advised of the above and that we had stayed before in a lovely room hence the return visit . No questions asked we were moved to another room sheer luxury by comparison.
5out of 5
by A verified traveller from sorbie

Posted 17-Sep-2016
Wonderful time 😁 Spa facilities are excellent, rooms spacious
3out of 5
by A verified traveller from Glasgow

Overnight stay in the castle for a wedding

Posted 09-Sep-2016
Pros: Comfortable, attractive.
Cons: Better blinds, better sound proofing.
I recently stayed overnight for a wedding reception held within the castle. Our room was within the castle itself (not all are, we were the only ones from our party). I enjoyed my stay and had a great nights sleep in the comfy bed. The room itself was decorated nicely and was clean. It also had a nice view out to the hills. Bathroom spacious and bright, but not modern. The bed was firm but very comfortable, with a good duvet and pillows. There were some negatives that I didn't expect and that I imagine would really annoy some people.The room was on the top floor, there was no lift that i'm aware of, and it was quite a climb. We are both fit, healthy adults, but it wasn't ideal, especially in wedding clothing/heels and after a few drinks, and taking a suitcase up. The blinds are not adequate and let a lot of light in. With the early sunrises in summer this is quite disruptive to sleep. The sound proofing between our room and the neighbouring room was poor, and we could hear the people next door talking pretty loudly through the wall. Also, on our arrival at 5pm, the neighbouring room had left a tray of finished room service with dirty dishes outside their door on the floor. When we left to check out at 1050am the next day these dishes were still there. I would expect that to be collected by staff long before then, for the attraction of pests at the very least. On a very positive note though, the food served at the wedding buffet was excellent.
4out of 5
by A verified traveller from Carnoustie

good quality hotel

Posted 04-Sep-2016
Pros: The staff helpful and friendly. Dining room is really good and fresh looking. Food is of a high quality.
Cons: Fresh paint required in rooms, bathrooms and corridors.
Location: Location good. can't comment on things to do - we were only there for wedding
We were there overnight for a wedding in the castle. The hotel is in a nice area and has well kept surroundings. the dining room is excellent and the food of a high quality. The rooms are tired and could do with a fresh coat of paint. Bathroom in our room not the best. Taps difficult to stop water dripping. If all rooms and bathrooms are in similar condition a makeover is due.
4out of 5
by A verified traveller from Glasgow

Posted 21-Aug-2016
Enjoyed our overnight stay, food was excellent as was the room, staff and facilities. We took our dog and were able to sit in the lounge across from reception all evening with her, where we also had drinks. Will definitely be back.
4out of 5
by A verified traveller from Surrey

Overnight stay

Posted 13-Aug-2016
Spaceous room needs a little touch up here and there but dog allowed too so no complaints from me. Epic breakfast!
5out of 5
by Richard

Great stay

Posted 23-Jul-2016 on Hotels
Great stay nice clean pool
5out of 5
by Ole

This traveller left a rating score only Posted 18-Jul-2016 on Hotels