Ratings based on 89 Verified Reviews

3.5 out of 5
65% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Lovely setting very central

Posted 10-Dec-2016
Pros: Very central to Stirling and Falkirk
Cons: The bathroom needs a little bit of upgrade and the wood work
Location: Stirling and Falkirk
Lovely hotel good breakfast and lovely spa met a lot of local people using the spa daily and the treatments seemed to be busy
5out of 5
Recommended
for Everyone
by A verified traveller from South Lanarkshire

WEDDING

Posted 21-Nov-2016
Pros: Everything
Cons: Nothing
Location: N\A only attended wedding and stayed overnight
From arrival to departure excellent. Attention to detail was exceptional. Staff were polite and welcoming. Food was amazing. No complaints.
3out of 5
by A verified traveller from Co Durham

I could have been a contender!

Posted 31-Oct-2016
Pros: location good , grounds and public areas very nice. Staff nice but inexperienced
Cons: rooms tired , Terrible bed
Location: Near Falkirk - The Falkirk Wheel well worth a visit, we also visited the Devils Porridge museum at Gretna, very interesting
The hotel is set in sumptious grounds , and the reception areas are all fantastic. What let this place down was the small things The room was tired, not the carpet or wall coverings , it was the wooden bathroom door was chipped, as was the wardrobe, and the area around the sink was worn. All things easy to rectify with some TLC. The bed was horrendous. Lumpy, and squeaked at the slightest movement. Had been in Premier Inn 4 weeks ago and the bed was soooooo much more comfortable. Saturdays evening meal was a bit hity missy. The waiting staff were all very young and inexperienced. They did not know what was on the menu, nor what it contained/was presented. We had the same starter twice on our table which was supposed to be crayfish, but was actually just prawns. We called a waiter over and he insisted that there were crayfish, but I know that there were none. The second time we it arrived the dish not only was it missing the crayfish but the advocardo was missing too. The tempura battered ice cream was nasty. The batter heavy and soggy. Restaurant was Far too small for size of hotel. Many Had to wait ages for breakfast, fortunately we timed it just right. It is really a wedding venue, and cannot cope with other guests not part of the wedding party.
2out of 5
by A verified traveller from Scotland

Spiffy Hotel is Tacky

Posted 27-Oct-2016
Pros: Wedding dinner.
Cons: Probably charges far more than it should.
Location: Falkirk wheel and Kelpies
Room was 'tired' looking. What once may have been grand is no longer. We stayed one night due to a wedding. The wedding meal was excellent except for the tepid tea. Staff very attentive, except the little 'Ronnie Corbett' lookalike who officiated the wedding procedures, he was an officious little bugger. The band too loud.
2out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Oct-2016 on Hotels
4out of 5
by A verified traveller

Posted 19-Oct-2016 on Hotels
Great receptionist on check in and check out. Spa is decent, rooms slightly dated but all in all a good place to stay at a deal. Food seems to be of very good quality.
3out of 5
by A verified traveller

The standard of service is not high enough

Posted 18-Oct-2016
I had a great stay here 7 years ago, but it doesn't meet the same standard now. The facilities are getting a bit old and the staff is disappointingly inconsistent. Some were great, but there was distinct apathy about providing consistently excellent service. I didn't get the feeling that they wanted to make my stay perfect. I had a reasonably nice time, but it could've been so much better had they only bothered.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Oct-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller from South Yorkshire

Stunning food :)

Posted 17-Oct-2016
Location: Easy access to Falkirk, Stirling and Edinburgh, lovely and quiet area
The room fixtures and fittings were worn and the bathroom needed some TLC. The bed was so comfortable, we both slept really well, breakfast was plentiful and good quality. The staff were exceptional, nothing was too much trouble. We attended for a wedding and the food was absolutely wonderful. The pool was warm and the kids had a fabulous time, thank you :)
2out of 5
by A verified traveller

Posted 16-Oct-2016 on Hotels
It was poor hotel run down