Over rated hotel.
I found the staff pleasant at all times. Our room required a major upgrade, scuffed door frame, missing grout from tiles, stain on carpet, marks on walls etc etc. The furniture was something your granny would have left to another family member when she relocated to the old folks in her latter years. Then there was trying to order food when the dining room was full and there was a wedding on the go, no chance was the only viable option to that request. On a more positive note, I did enjoy my swim in the pool . This hotel could be exceptional but it will require hard work from the owners to get there.