Lobby

Reviews of Best Western Dulles Airport Inn

2.5 out of 5
Best Western Dulles Airport Inn
45440 Holiday Drive, Sterling, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 492 out of 1000 reviews" "
Rating 8 - Good. 290 out of 1000 reviews" "
Rating 6 - Okay. 94 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 61 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

franklin

Great experience
Stayed 1 night in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us and taking the time to complete the survey. We are delighted to know that you enjoyed your stay and had a great experience. We hope to see you again soon.

4/10 Poor

Julie, milwaukee

Disliked: Cleanliness, staff & service
On time check in
Stayed 3 nights in Apr 2024
Response from Michelle on 22 Apr 2024
Dear Julie Torres,Thank you for staying with us. We appreciate your feedback. Can you please elaborate on what you mean by "on time check in?" because when I look at your reservation, you were just on time to check in. You check in at 3:08pm on April 18, 2024. Is there anything that you want to share?

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv had very limited channels. Many were scrammbled. Also the pillows were not very comfortable. I did find the staff very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. Please accept my sincere apology for not exceeding your expectations. Your satisfaction is important to us and we will use your feedback to make changes to help us improve for you and our future guests. We hope that you will give us another chance to provide you with superior customer experience in the future.

10/10 Excellent

Danielle

Travelled with family
Great service clean and friendly staff
Stayed 1 night in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. Thank you for the perfect rating! We pride ourselves in delivering exceptional customer service and we are glad that we exceeded your expectations. We wish you safe travels and see you again soon!

10/10 Excellent

Maribel, Dover

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, very convenient for traveling
Stayed 1 night in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. Thank you for the perfect rating. We are glad that you find our hotel great and convenient for your travel needs. We wish you safe travels and hope to see you again soon.

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us and the perfect rating! We hope to see you again soon.

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the shower needs to be repaired so it doesn't run on the bathroom floor in the handicap room.
Stayed 3 nights in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. Please accept my sincere apology regarding the bathroom. Rest assured that your concern is being addressed by the appropriate team. We are delighted to know that aside from that everything was great. We hope that you will give us another chance to provide you with exceptional guest experience when your travels bring you back to Dulles.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property and quiet...just wish there were more eating places near hotel when walking..or more sidewalks to get to near by eating establishments and not have to walk highway
Stayed 1 night in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. There is a restaurant right next door inside the Holiday Inn for dinner service but unfortunately, that is the only one within walking distance. Most of the restaurants in the area do deliver though through Uber Eats or Grub Hub. We wish you safe travels ahead.

8/10 Good

shasank

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location but old building and needs renovation.
Stayed 3 nights in Apr 2024
Response from Michelle on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback. We wanted to let you know that a few renovations are coming soon. We hope that you will come again and visit us after that.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport. Free shuttle service!
Stayed 1 night in Apr 2024
Response from Michelle on 19 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are glad that we exceeded your expectations during your recent visit. Our free shuttle and location are some of our top sellers. We are glad that you took advantage of them. We wish you safe travels and hope to see you again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
Good management
Stayed 1 night in Apr 2024
Response from Michelle on 17 Apr 2024
Thank you for the perfect rating. We hope to see you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout.
Stayed 3 nights in Apr 2024
Response from Michelle on 17 Apr 2024
Thank you for staying with us. We appreciate the valued feedback. By telling us what you like and what you don't like, you are helping us improve for you and all guests in the future. We wish you safe travels and hope to see you again soon!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Good value One restaurant nearby McMalleys Perfectly fine burger - good wine Easy stay with 10 min free shuttle back and forth to airport Recommended budget option . No elevators to rooms tho.
Stayed 1 night in Apr 2024
Response from Michelle on 16 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are glad that you took advantage of our complimentary shuttle service to the airport and enjoyed the food and wine at the nearby restaurant. We wish you safe travels and hope to see you again soon.

10/10 Excellent

Miranda, Sand Springs

Liked: Staff & service, property conditions & facilities
Second time to book this property for a layover at Dulles airport… Shuttle runs every 30 minutes which is convenient and the staff is nice as well! No issues with check in or check out.. breakfast was good, will stay here again if needed
Stayed 1 night in Apr 2024
Response from Michelle on 16 Apr 2024
Dear Miranda,Thank you for staying with us. We appreciate your valued feedback. We pride ourselves in delivering exceptional customer service and we are glad to know that we exceeded your expectations having stayed with us twice already. We want to be your home away from home when you are in Dulles. We wish you safe travels and see you again soon!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk workers.
Stayed 1 night in Apr 2024
Response from Michelle on 16 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are glad that our staff showed what we strive, aggressive friendliness to all. We wish you safe travels and hope to see you again soon.

10/10 Excellent

Patricia

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff is great. The rooms are really nice and the beds are comfy
Stayed 1 night in Apr 2024
Response from Michelle on 15 Apr 2024
Dear Patricia,Thank you for staying with us. We appreciate your valued feedback. We pride ourselves in delivering exceptional customer service and we are glad that we exceeded your expectations during your visit. We wish you safe travels and hope to see you again soon.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 12 Apr 2024
Thank you for staying with us. We appreciate the perfect rating. We hope to see you again soon!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 10 Apr 2024
Thank you for staying with us. We appreciate the perfect rating. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Michelle on 9 Apr 2024
Thank you for staying with us. We appreciate the perfect rating. See you again soon!

10/10 Excellent

Christian

Todo bien
Stayed 1 night in Apr 2024
Response from Michelle on 8 Apr 2024
Thank you for the perfect rating. See you again soon!

10/10 Excellent

HIMANSHU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Breakfast options were good
Stayed 3 nights in Apr 2024
Response from Michelle on 8 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are delighted to know that we deliver what you expected for your room and breakfast. We strive to provide our guests with exceptional service. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Yuxian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 8 Apr 2024
Thank you for the perfect rating. See you again soon!

2/10 Terrible

Annisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest accused of smoking in the room and was not true. Banned from hotel even after proof of guest not smoking in the room.
Stayed 1 night in Mar 2024
Response from Michelle on 5 Apr 2024
Thank you for staying with us and providing your valuable feedback. We will pass your concerns to the appropriate team to investigate. We wish you safe travels.

10/10 Excellent

Leonel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean when I arrived and I was assisted very fast once I arrived to the spot.
Stayed 2 nights in Apr 2024
Response from Michelle on 5 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are glad that we exceeded your expectations during your recent stay. We hope to see you again soon!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfy room, and good shuttle service to Dulles.
Stayed 1 night in Mar 2024
Response from Michelle on 5 Apr 2024
Thank you for staying with us and for giving us a perfect rating. We strive to provide excellent customer service to every guest. We are ecstatic to know that we exceeded what you expected. We wish you safe travels and hope to see you again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michelle on 2 Apr 2024
Thank you for staying with us. Se e you again soon!

10/10 Excellent

Judith

Business traveller
Property was safe and convenient to highways and shops.
Stayed 3 nights in Mar 2024
Response from Michelle on 2 Apr 2024
Thank you for staying with us. We appreciate the perfect rating. We are glad that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marshall on 30 Mar 2024
Dear Timothy, Thank you for taking the time in letting us know how we are doing as a property. We are glad that during your stay we met all your expectations and hope to welcome you again to the property.

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marshall on 30 Mar 2024
Dear Carole, Thank you for taking the time in filling out our complimentary survey. We hope to welcome you back to the property in the future and hope that we exceed your expectations then.

2/10 Terrible

JOSEPH

Stayed 4 nights in Mar 2024
Response from Marshall on 30 Mar 2024
Dear Joseph, We apologize that during your stay we did not meet your expectations. We strive for excellence for all our guests. We hope that during your stay you were able to let our staff know of any issues that may have occurred. We hope to welcome you back soon and wish you safe travels.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marshall on 27 Mar 2024
Dear Linda, Thank you for letting us know as a property how we are doing. We strive for the best. We hope to welcome you back to our property in the future and wish you safe travels.

10/10 Excellent

Heather, Locust Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marshall on 27 Mar 2024
Dear Heather, Thank you for taking the time in letting us know how as a property we are doing. We strive to make sure all our guests feel welcome and have a pleasant stay. We hope to welcome you back to our property and wish you safe travels.

8/10 Good

Li

Business traveller
Liked: Cleanliness, staff & service, amenities
Good price. No elevator. Temperature swings dramatically due to direct access from outdoor to room, like motel.
Stayed 4 nights in Mar 2024
Response from Marshall on 27 Mar 2024
Dear Li, We do apologize you experienced some issues during your stay. We are an outdoor property but we always want to make sure our guests are comfortable. We hope to welcome you back to our property in that future.

10/10 Excellent

Timur

Liked: Cleanliness, staff & service, property conditions & facilities
All is Ok
Stayed 1 night in Mar 2024
Response from Marshall on 24 Mar 2024
Dear Timur, Thank you for taking the time in filling out our complimentary survey. We are glad to hear that you were able to enjoy all the amenities our property provides. We hope to welcome you back to our property in the future.

6/10 Okay

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Mar 2024
Response from Marshall on 22 Mar 2024
Dear Jennifer, Thank you for taking the time in answering our survey. We strive to make it a better experience with each guests' stay. We hope to welcome you back to the property soon and wish you safe travels.

2/10 Terrible

rachid

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to carry my baggage to the first floor using the stairs because they don’t have elevator when I ask for room in the lower level they say sorry we don’t have it And I have to but 50$ cash for deposit
Response from Marshall on 22 Mar 2024
Dear Rachid, Thank you for reaching out to us after your stay. We apologize that you had to take your bags to the room. We do try to make sure all our guest are able to be accommodated well. During the date of your stay we were very busy with different guests and were completely sold out. We do apologize for the inconvenience and hope to welcome you back to the property again.

10/10 Excellent

Xinai

Stayed 1 night in Mar 2024
Response from Michelle on 8 Apr 2024
Thank you for the perfect rating. See you again soon!

10/10 Excellent

Augustus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very cordial and friendly. Housekeeping did an excellent job cleaning our room on several occasions.
Stayed 5 nights in Mar 2024
Response from Marshall on 15 Mar 2024
Dear Augustus, Thank you for taking the time in letting us as property are doing. We are glad to hear that our staff was kind during your stay. As well that during your stay our housekeeping were able to keep to our standards and make sure all our guests room are cleaned properly. We hope to welcome you back in the future to our property.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly guest. Check in and check out was very easy. Room was nice and clean.
Stayed 1 night in Mar 2024
Response from Marshall on 13 Mar 2024
Dear Lawrence, Thank you for taking the time in letting us know that our staff was friendly. We hope to welcome you back so to our property and show the same kindness as this stay.

6/10 Okay

FUAD, Maricopa

Business traveller
Near IAD Airport
Stayed 1 night in Mar 2024
Response from Marshall on 13 Mar 2024
We are glad to hear that our property was convenient for you during your travels. We hope that you were able to enjoy our courtesy shuttle service to and from IAD, and hope to welcome you back to our property in the future.

6/10 Okay

FUAD, Maricopa

Business traveller
Liked: Staff & service
Near the IAD Airport
Stayed 1 night in Mar 2024
Response from Marshall on 13 Mar 2024
We hope that during your stay that every thing was to your satisfaction. We strive to make every guest experience better each time. We hope to welcome you back to our property soon.

4/10 Poor

Rebecca

Travelled with family and small children
Disliked: Property conditions & facilities
I booked this room for three nights and as soon as we got into the room, the tv was all in Spanish and the heater in the room did not work/was only operating on and off not by us controlling it though. There was also a spider in the shower I found in the morning and the blow dryer did not work in the room. The water pressure from the sink was also terrible and the door to the room was drafty. I liked that the room was cheap and its location was nice, but all of these factors made the room a little uncomfortable. Probably would not stay here again.
Stayed 3 nights in Mar 2024
Response from Marshall on 13 Mar 2024
Dear Rebecca, We apologize that your experience was not to you satisfaction. We strive to make all our guests experiences better with each response we receive. We will work closely with our team to make sure that this same occurrence does not happen again. As well hope that in your future travels choose our property for your stay and we will make sure that it is better.

4/10 Poor

Mahmood

Stayed 2 nights in Mar 2024
Response from Michelle on 2 Apr 2024
Dear Mahmood,Thank you for staying with us. Will you be willing to share any details about your stay that gave us a 2 star? We will use any feedback you will provide to improve for future guest. Thank you.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marshall on 13 Mar 2024
Dear Erika, Thank you for taking the time in letting us know how we did during your stay. We strive to make all our guests experience better and hope to welcome you back to our property in the future.

8/10 Good

Claudia

Stayed 1 night in Feb 2024
Response from Marshall on 13 Mar 2024
Dear Claudia, Thank you for taking the time in letting us know as a property how we are doing. We hope during your stay you didn't experience any issues and welcome you back to our property in the future.

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is shuttle service to the airport and the rooms, lobby, and breakfast buffet were all excellent. There is some traffic noise audible for those rooms closer to the highway.
Stayed 1 night in Mar 2024
Response from Michelle on 9 Mar 2024
Dear Roland,Thank you for staying with us. We are delighted that you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Michelle

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Marshall on 13 Mar 2024
Dear Michelle, We apologize for the experience that you had during your stay with our property. We strive to make every guests time at our property better with each response. We will work hard to make adjustments that we hope will make the next stay with us better and hope to welcome you soon to our property again.

6/10 Okay

Mohammad Akhtar

Liked: Cleanliness
Disliked: Property conditions & facilities
Bit disappointed with this property. 1. No lift available, so heavy luggage are to be pulled upstairs which quite a hard labour. Despite the hotel being near to airport. 2. There is no toiletries available at front desk. Quite awkward. 3. No grocery shop near by, difficult to get any daily need item. But the good point is thar they start breakfast early at 6 am, thats good to early check out.
Stayed 1 night in Mar 2024
Response from Michelle on 9 Mar 2024
Dear Mohammad Akhtar,Thank you for staying with us and providing your valuable feedback. Please accept our sincere apology for falling short of your expectations. We do have basic toiletries available at the front desk. May I ask what you are looking for?

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception was preoccupied with charging unelected credit card authorizations. I will not return or recommend BW hotels
Stayed 2 nights in Mar 2024
Response from Michelle on 9 Mar 2024
Dear Robert,Thank you for staying with us. We appreciate your valued feedback. We sincerely apologize if fail to meet your expectations. It is within our policy to authorize credit cards if you charge any incidentals to your room. If you have any questions, please reach out to us directly.

10/10 Excellent

Theodore

Stayed 1 night in Mar 2024
Response from Marshall on 23 Mar 2024
Dear Theodore, Thank you for taking the time to fill out our survey. We always strive to make sure all our guests have an enjoyable time at our property. We hope to welcome you back soon.