In-room safe, desk, iron/ironing board, free WiFi

Reviews of Clarion Pointe Staunton East

2.5 out of 5
Clarion Pointe Staunton East
200 Frontier Dr, Staunton, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1004 reviews" "
Rating 8 - Good. 352 out of 1004 reviews" "
Rating 6 - Okay. 95 out of 1004 reviews" "
Rating 4 - Poor. 41 out of 1004 reviews" "
Rating 2 - Terrible. 12 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clarion was cozy and comfortable and the staff was great - excellent recommendations for restaurants in a small town.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Laura,Thanks for the five stars! We're so happy you enjoyed our comfortable and cozy accommodations, as well as the warm hospitality from our team. We'll pass on your compliments, and hope you'll visit us again soon!

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, amenities
Staff was fine. Breakfast was fine. Location was ok. Bathroom was not - shower curtain rod sagged, hot and cold were reversed, shampoo dispenser was almost impossible to squeeze hard enough to use.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Kevin,Thank you for being our guest and taking the time to share your valuable feedback. While we are happy you enjoyed our wonderful staff, delicious breakfast, and great location, we are sorry you had concerns about the bathroom. Please know that our team is always ready to provide assistance and address any issues that may arise. That said, we will be sure to review our high standards with our team and look forward to impressing you further on future visits.

6/10 Okay

Judy

Travelled with partner
Disliked: Amenities
The property was clean but the room was very small and not well lighted. The breakfast was poor. The eggs and sausage were cold and it had very little to offer.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Judy,Thank you for your review. We value your feedback and the time you've taken to share. While we're pleased the high standards of cleanliness we adhere to were a highlight of your visit, we are saddened that the same cannot be said about our accommodations and breakfast offerings. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use your comments to guide our efforts. We would be honored to have another chance to welcome you back to change your perceptions in the future.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Heather

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room itself was nice/clean. The bed was comfortable. However the bathrooms in both rooms I stayed in seemed like they STOPPED updating them. The finish was not nice & the one bathroom had a spackle unfinshed area by the toilet very noticable. In both they had spakle that was not finished where it looks like the lighting was changed out (which also is NOT very good).The fan stays on FOREVER not sure why! I think it turns off but I had to close the door so I would not hear it at bedtime. There is NO WAY TO TURN IT OFF!! We didnt even stay for breakfast there wasnt much to chose from & the coffee machine was not working.We couldnt find anyone to help us so we went out to McDonalds around the corner!!
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Heather,Thank you for sharing your feedback with us. We sincerely apologize for a stay that showed room for improvement. Our maintenance team will check your bathroom fan and ensure that all work in your bathroom is completed. We'll also work to make sure we're adequately staffed to assist guests at breakfast. However, it's nice to know your accommodations were clean. We value your comments and hope for an opportunity to make your next visit a better one.

8/10 Good

Patricia

Travelled with family
Liked: Staff & service
Friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Patricia,Thank you so much for taking the time to share your thoughts on your recent visit. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon.

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Tiffany,Thank you for choosing Clarion Pointe Staunton East and for sharing your kind review. We are delighted you enjoyed your stay and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Michael, Liverpool

Travelled with partner
Liked: Staff & service, property conditions & facilities
Room coffee could be improved. But I’ve never had great room coffee. Excellent king mattress. Slept very well.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Michael,Thank you for reviewing your recent stay! We're thrilled you were comfortable during your time with us, and we appreciate you mentioning our comfortable beds. It was truly a pleasure having you here, and we hope you return soon!

8/10 Good

Johan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Had a very enjoyable stay. Friendly staff. Good spot to stay for a few days.
Stayed 4 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Johan,Thank you for taking a moment to share your experience at Clarion Pointe Staunton East. Our team will be thrilled to know that they played a pivotal role in your stay with us, and overall, we're glad you had a fantastic time. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Very nice view and close to downtown and shopping .
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Robert,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. It would be our pleasure to share another exceptional view with you in the future, so come and see us again at Clarion Pointe Staunton East!

8/10 Good

Susi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Adria

Stayed 1 night in Feb 2024

8/10 Good

Sandra

Liked: Staff & service
Nice stay for one night
Stayed 1 night in Dec 2023
Response from General Manager on 18 Feb 2024
Dear Sandra,Thank you for choosing to stay at Clarion Pointe Staunton East! We're glad you had a nice experience, and if your travels bring you back this way, we'd love to have the opportunity to host you again.

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities
Rooms were not huge but adequate and very clean. Breakfast was sparse and just ok. No coffee in carafe at 9 am so I settled for decaf (😝). It was cold. Otherwise our room, bed and shower was very clean. Thank you!
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Janice,Thank you for choosing Clarion Pointe Staunton East. We're glad your room, bed, and shower were clean and met your expectations. However, we regret that the breakfast and coffee experience did not fully meet your needs. Your comments are valuable as we strive to improve our offerings and service. We look forward to welcoming you back and providing a more satisfying experience on your next stay.

10/10 Excellent

Judy, Millsboro

Liked: Staff & service
The sheets were extremely soft and the beds were comfortable!
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Judy,Providing a clean and comfortable bed is one of the most important things we can do, and we're glad that yours fit the bill. Your five-star rating is greatly appreciated, and we can't wait to welcome you again to Clarion Pointe Staunton East for another excellent experience.

10/10 Excellent

dennis o

Easy
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Dennis,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay, and we hope you return soon.

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 2 yrs in a row & find the hotel in great condition, friendly staff and convenient location.
Response from General Manager on 4 Feb 2024
Dear Jody,It was truly a pleasure to welcome you back to Clarion Pointe Staunton East; we consider returning guests to be the biggest compliment! We're thrilled to hear we were able to deliver another positive experience and that you appreciated the friendly hospitality our team provided as well as our great location. Thank you for your lovely review, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Scott F

Liked: Cleanliness, staff & service, amenities
Clean, quiet, comfortable, good price.
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Scott,Thank you for taking a moment to share your experience at Clarion Pointe Staunton East. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Receiving recognition for our peaceful atmosphere and impeccable accommodations is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable, and the breakfast was good. I really liked the 24hr coffee machine with a variety of coffees. The only negative thing was the first-floor suite had a stain on the sofa, but we were easily moved to another suite with no problem. It was very convenient to shopping and site seeing.
Stayed 2 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Judith,Thank you for choosing to stay with us at Clarion Pointe Staunton East. Our goal is to provide every guest with comfortable accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our delicious breakfast and convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

2/10 Terrible

Nathaniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say is don’t get a room here
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Nathaniel,Thank you for your feedback. We're concerned about your dissatisfaction and would appreciate more details to understand and address the issues you faced. Our aim is always to provide our guests with a pleasant and comfortable experience, and your insights are crucial for us to improve. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Lisa,Thank you for choosing Clarion Pointe Staunton East! We're glad you enjoyed your visit, and we look forward to hosting you again during your next trip.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Royston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Leslie

Stayed 2 nights in Jan 2024

6/10 Okay

Carey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Sandra, Shrewsbury

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, nice staff, good food, very good experinece
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Sandra,It's always a pleasure to hear that our guests have had such an enjoyable experience! We're especially happy to learn that you appreciated the excellent service our team provided, as well as the opportunity to try some of the delicious food available. Thank you for your positive rating, and we hope to welcome you back the next time you're in the area.

10/10 Excellent

grace C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Clean
Very friendly. Very clean and quiet.
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Grace,Exceptional is a word we love to hear! Thank you so much for your glowing review and perfect rating. Receiving recognition for our peaceful atmosphere, high standards of cleanliness, and hospitable team is always appreciated. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Manager was the best I've ever encountered. He was super friendly and helpful.
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Jerry,Thank you for taking the time to leave us a perfect rating. We are glad that our Manager made a positive impact on your stay with us. Your kind words will be shared with him. We look forward to welcoming you back.

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pay at arrival with no extra fee. Hot breakfast. Free Fresh baked cookies and 24 hr coffee maker with specialty coffees. Friendly staff, comfortable beds, clean bathroom with extra towels. Fridge and microwave in room, coffee maker in room, work out room. Extra sitting room with comfortable furniture, snack machines and computer desk.,
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Harry,Thank you for the outstanding review of your recent stay at Clarion Pointe Staunton East. We're glad you had a wonderful visit with us and enjoyed our delicious hot breakfast, yummy cookies and coffees, ample amenities, clean, comfortable accommodations, and friendly staff. It would be our pleasure to host you again in Staunton, so come back soon.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We accidentally left a fairly large sum of cash on the nightstand. After realizing this fact several hours later, we drove back and the lady in housekeeping who had cleaned our room returned it to us! There is still good and honest people in the world-thank you Elsa!
Stayed 1 night in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Robin,Thank you for being our guest and for sharing such a delightful review. Elsa truly is a gem and a valued member of our team. She will be thrilled to know she helped make your day. It was a pleasure to have you as our guest at Clarion Pointe Staunton East and we hope to have the honor of welcoming you back again.

8/10 Good

Christopher

Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Clean plus plus very quiet and friendly
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Juanita,Thank you for your fantastic feedback on your stay at Clarion Pointe Staunton East! It was amazing to hear that you found everything to be clean and quiet, as well as our friendly staff. We are looking forward to your next trip to Staunton and your next stay with us!

8/10 Good

Larry E Rhode

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable beds.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Joanne, Thank you for choosing Clarion Pointe Staunton East and sharing your review. Between our cleanliness and comfortable accommodations, we aim to impress our guests, and we're thrilled to know we hit the mark with you. We greatly appreciate your five-star review and look forward to welcoming you back.

10/10 Excellent

Austin

Stayed 1 night in Dec 2023

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean hotel. Cigarette smell nasty! Kitchen help has to go! Friendly staff. Good rate.
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Dave,Thank you so much for taking the time to share your thoughts with us. We appreciate your kind words about our hospitable team and the high standards of cleanliness we adhere to, and we're delighted you found your stay well-priced. Guest comfort is of the utmost concern to us, so we'll be sure to have a discussion with housekeeping to ensure any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope you return soon.

8/10 Good

Karrinea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m everything was great for a night stay. The only issue we had was no hot water in the morning but front desk did everything to make it work again
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Karrinea,Thank you so much for taking the time to share your thoughts with us. We're pleased to note that you enjoyed your overall experience. Please accept our sincerest apologies for the inconvenience you experienced with the water temperature. Our maintenance team is working to prevent an instance such as this from occurring in the future. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in a long while.
Very awesome & quiet. Great location close to lots of places.
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Thank you for sharing your positive experience at Clarion Pointe Staunton East! We're thrilled that your recent stay was the best in a long while, and we're delighted that you found our location convenient and close to many attractions. Your feedback is genuinely appreciated, and we look forward to welcoming you back for another excellent and quiet stay.

10/10 Excellent

Darwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Convenient to highway and Sheetz but really quiet. Good breakfast selection.
Stayed 1 night in Dec 2023
Response from General Manager on 23 Dec 2023
Dear Karen,It's wonderful to know that our convenient location and tasty breakfast both helped make your visit that much better. Thank you so much for the five-star rating, and we hope to see you again soon.

10/10 Excellent

Elizabeth

Travelled with family
Stayed 1 night in Dec 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Debbie

Staff very courteous. Beds very comfy. Lighting needs attention . Damaged la no shade needs replacing
Stayed 1 night in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Debbie,Friendly staff and a comfortable stay are just some of the many aspects you can expect when choosing to stay with us. Your comments about the lighting will be reviewed by our team. Feedback always aids our continued efforts to improve for our guests. Thank you for choosing Clarion Pointe Staunton East. Come back soon!

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations wonderful continental breakfast excellent customer service
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Valerie,It's an honor to receive your outstanding review of Clarion Pointe Staunton East! Our team is proud you enjoyed our lovely accommodations, wonderful hospitality, and delicious continental breakfast. Many thanks for your thoughtful compliments and we hope you'll come back!