Reception

Reviews of The Penn Stater Hotel and Conference Center

3.5 out of 5
The Penn Stater Hotel and Conference Center
215 Innovation Boulevard, State College, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1000 reviews" "
Rating 8 - Good. 235 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jeff

Travelled with partner
Liked: Property conditions & facilities
The Check-In was terrible….There was one person at the front desk at 4PM Check-in time. We were online for one hour. We left and came back at 8PM to Check -In again.
Stayed 1 night in Mar 2024
Response from Ryan - GM on 18 Mar 2024
Thank you for your review. We are really sorry for the issues that you experienced during your visit. Thank you for making us aware so that we can address them.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hitel
Stayed 1 night in Mar 2024
Response from Ryan - GM on 11 Mar 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Marnina, Breinigsville

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom was not cleaned from prior guest thoroughly. We were walking on bath salts. Curtain rod was missing in main bedroom. No sheets on pull out bed and when asked for them to be supplied, was given folded sheets to put on myself.
Stayed 1 night in Mar 2024
Response from Ryan - GM on 11 Mar 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from Ryan - GM on 11 Mar 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Penn Stater is a big hotel with a restaurant, bar and gift shop. Room was big and surrounded by trees, which is so pretty to look out at. Definitely will go back!
Stayed 2 nights in Feb 2024
Response from Ryan - GM on 6 Mar 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Theresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan - GM on 6 Mar 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Janine

Travelled with partner
Liked: Cleanliness
did online pre-check in but still had to wait in line 10 minutes to get room key card. mini fridge in room made jarring electrical noise so had to unplug it.
Stayed 1 night in Feb 2024
Response from Ryan - GM on 26 Feb 2024
Thank you for your review. We are sorry for the issues that you experienced. We appreciate you letting us know.

8/10 Good

Wanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected housekeeping to make the bed and remove the dirty hotel glasses that were use. The only thing the did was switched towels and emptied bathroom trash.
Stayed 2 nights in Feb 2024
Response from Ryan - GM on 6 Mar 2024
Thank you for your review. We are really sorry that housekeeping did not do a better job during your visit. Thank you for making us aware.

10/10 Excellent

Gretchen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the shuttle service. It was so convenient and saved us money!
Stayed 2 nights in Feb 2024
Response from Ryan - GM on 6 Mar 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Close to Penn State. Not walkable- maybe in summer. Has dining options.
Stayed 1 night in Feb 2024
Response from Ryan - GM on 26 Feb 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Ryan

Good place
Stayed 2 nights in Feb 2024
Response from Ryan - GM on 14 Feb 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

6/10 Okay

Toni

Travelled with family
Didn't feel safe. Someone was trying to get into our room. When we called the front desk they didn't send anyone up. Sort of dismissed it
Stayed 1 night in Feb 2024
Response from Ryan - GM on 13 Feb 2024
Thank you for your review. We are very sorry that someone attempted to get into your room an even more sorry that the FD team did not take your concern more seriously. Please accept our sincerest apologies. Thank you for making us aware.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very close to campus.
Stayed 2 nights in Feb 2024
Response from Ryan - GM on 12 Feb 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with spacious room and nice hotel layout. Would like a comforter on the bed (or at least in the closet).
Stayed 1 night in Feb 2024
Response from Ryan - GM on 12 Feb 2024
Thank you so much for your great review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming, helpful and friendly. Room was nice, very clean.
Stayed 1 night in Jan 2024
Response from Ryan - GM on 12 Feb 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay when visiting the state college
Stayed 1 night in Feb 2024
Response from Ryan - GM on 12 Feb 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

10/10 Excellent

Tomarra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! Highly, highly recommend
Stayed 2 nights in Feb 2024
Response from Ryan - GM on 9 Feb 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan - GM on 5 Feb 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Sean

Stayed 1 night in Jan 2024
Response from Ryan - GM on 25 Mar 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here numerous times. Has easy access to campus and town. Comfortable and staff is friendly.
Stayed 1 night in Jan 2024
Response from Ryan - GM on 29 Jan 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan - GM on 25 Mar 2024
Thank you for your great rating. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Janet

Liked: Cleanliness, property conditions & facilities
Loved to stay there for many years but short - slow staffed last few stats at front desk and restaurant. Very short staff in pub- for multiple visits this year. A shame to be there and not have the feeling we have had before.
Stayed 1 night in Jan 2024
Response from Ryan - GM on 28 Jan 2024
Thank you for your review. We’re very sorry for your recent experiences. Thank you for your feedback so we can work on these items. We hope you’ll come see us again.

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan - GM on 28 Jan 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport for a very early morning flight. We appreciated the big fire in lobby. If we had more time, we'd have sat linger.
Stayed 1 night in Jan 2024
Response from Ryan - GM on 22 Jan 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Lee

Stayed 1 night in Jan 2024
Response from Ryan - GM on 22 Jan 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Patricia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was very spacious and our king bed was very comfortable. We were greeted by someone as soon as we walked in the door. I was able to check in prior to our arrival so all I needed to do was pick up my room key when I got there. We ate at the Legends Bar on site since the weather was damp and cold. The food was very good and our waitress was excellent. We had a party of 12 and she didn’t miss a thing.
Stayed 1 night in Jan 2024
Response from Ryan - GM on 11 Jan 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ryan - GM on 9 Jan 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan - GM on 22 Jan 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Morgan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean, good food, close to sporting events
Stayed 1 night in Jan 2024
Response from Ryan - GM on 9 Jan 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

kristy

Stayed 1 night in Jan 2024
Response from Ryan - GM on 9 Jan 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is older and will soon be rennovated but is in pretty nice condition considering its age. I would stay here again. I hope the price does not increase a lot post rennovation.
Stayed 1 night in Jan 2024
Response from Ryan - GM on 9 Jan 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ryan - GM on 8 Jan 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ryan - GM on 20 Dec 2023
Thank you for your review. We’re sorry to hear that you didn’t enjoy your visit. We hope you will come give us another chance

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Poorly timed computer system changes
I'm sure there were many factors involved, but changing to a new computer system just before PSU Graduation weekend seems poorly planned. Check in lines were LONG (~ 30 minutes) bc system would not allow early check in. Similarly, DR could not charge our breakfast to our own room citing new computer system. Hopefully these conveniences will eventually be accessible, otherwise....
Stayed 2 nights in Dec 2023
Response from Ryan - GM on 20 Dec 2023
Thank you for your review. We are very sorry our system upgrades impacted your visit. We hope you will come back and see us now that everything is running smoothly again

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Expensive for having a moldy shower
Lobby is beautifully updated but once we got off of the elevator on 3rd floor you could tell the finishes needed to be updated and if anything cleaned. Our room was ok, beds were comfortable but the bathroom was pretty gross. the tile (room 311) was horribly moldy and had mildew on all of the caulk. If we had been staying for more than one night I would have asked to be moved.
Stayed 1 night in Dec 2023
Response from Ryan - GM on 18 Dec 2023
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ryan - GM on 18 Dec 2023
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan - GM on 18 Dec 2023
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ryan - GM on 5 Feb 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Robert L Aguglia

Stayed 1 night in Dec 2023
Response from Ryan - GM on 8 Jan 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Connor

Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Ryan - GM on 18 Dec 2023
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the Penn State campus.
Stayed 1 night in Dec 2023
Response from Ryan - GM on 18 Dec 2023
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

4/10 Poor

Todd

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We were put into a handicapped accessible room which made us very uncomfortable. I seriously hope that someone disabled is not in need of this room. We asked to have another room and they declined said the hotel is sold out. There are only about 50 cars in the parking lot so it’s hard to believe that is true. The room is very dated, the rug is dirty and stained. I don't think they have vacuumed underneath the desk in years. You can see the dust. Overall very disappointed. Will not stay here again.
Stayed 1 night in Dec 2023
Response from Ryan - GM on 15 Dec 2023
Thank you for your review. I just checked the details on your booking and you did in fact reserve an ADA accessible room so we were just following the details on the reservation made. While I understand a room move may have been more comfortable, we were sold out in king rooms during your visit. We have a large student group in house who are having meetings on site and on campus being shuttled so they do not have vehicles with us. We are sorry that you did not enjoy your visit but we do hope that you change your mind and give us another chance some time.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ryan - GM on 13 Dec 2023
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

John

Travelled with partner
Stayed 1 night in Dec 2023
Response from Ryan - GM on 13 Dec 2023
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Paul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was in a quiet location. Carpets in room was very dirty.
Stayed 1 night in Dec 2023
Response from Ryan - GM on 12 Dec 2023
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
3.5 stars - clean, large room, friendly staff
Very nice lobby and friendly staff to greet us. I had checked in online, as prompted to do by a text from the hotel, but still had to go through the entire check-in process. Not sure the point of the online check-in. My hotels.com booking was for a room with a sofa sleeper. I think this was an error by that site. Our room did not have a sofa sleeper, and a look at their website suggests that none of their standard rooms do. We made do, but it was awkward. I don’t think our bed was fully made. There was what appeared to be a queen-sized mattress cover on the king bed, and the rest of the bedding was folded down. There was no sheet or anything over that cover, which popped off the corners any time we moved on the bed. We pulled the top sheet up over it so that we had something between us and the mattress when that happened. But then the rest of the blankets didn’t reach the top of our bodies, so we had to pull everything apart to be covered. It was not comfortable. The bathroom was very clean. They have large bottles of toiletries attached to the walls, which was nice. But they have a very strong scent, so beware if you are sensitive. The bathtub floor was very very slick. Checkout was also online, which was nice. Lots of morning noise in the hallway.
Stayed 1 night in Dec 2023
Response from Ryan - GM on 11 Dec 2023
Thank you for your review. We are glad that you enjoyed your time with us. We hope that you will come see us again

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan - GM on 11 Dec 2023
Thank you for your review. We are glad that you enjoyed your time with us. We hope that you will come see us again

8/10 Good

Paul

Stayed 1 night in Dec 2023
Response from Ryan - GM on 5 Feb 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ryan - GM on 8 Dec 2023
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Ryan - GM on 8 Dec 2023
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.