Front of property
Check availability

Reviews of Star City Inn & Suites

2 out of 5
Star City Inn & Suites
1308 N Lincoln Ave, Star City, AR

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 190 reviews" "
Rating 8 - Good. 78 out of 190 reviews" "
Rating 6 - Okay. 30 out of 190 reviews" "
Rating 4 - Poor. 14 out of 190 reviews" "
Rating 2 - Terrible. 14 out of 190 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michael and Dianna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience. Clean and the bed slept great.
Stayed 1 night in Apr 2024
Response from Jemish on 16 Apr 2024
Dear Michael and Dianna,Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience.

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel and very affordable. The owner is great and responsive. Rooms were amazing and larger refrigerator and freezer. This is the place to stay!
Stayed 1 night in Apr 2024
Response from Jemish on 8 Apr 2024
Dear Michael,We would like to express our gratitude for choosing to stay with us and for providing your valuable feedback. We are delighted to see that you had a satisfactory experience, looking at the five-star rating. Your feedback is invaluable, as it assists us in our ongoing efforts to deliver excellent service and ensure a memorable stay for all our guests. Guest satisfaction remains our top priority. We sincerely hope to have the pleasure of welcoming you back soon for another enjoyable stay.

2/10 Terrible

Tina

Stayed 2 nights in Mar 2024
Response from Jemish on 16 Apr 2024
Dear Tina,Thank you for sharing your feedback. We sincerely apologize for falling short of your expectations. We are committed to addressing the issues you raised and appreciate your valuable insights. Your input helps us enhance our services, and we hope for the opportunity to welcome you back for an improved experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2024
Response from Jemish on 15 Mar 2024
Dear Michael,Thank you for sharing your feedback. It is heart-warming to receive a 5-star rating from our guest. We are glad to know that you had a nice stay with us. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

geneva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
upper room window's neon sign was it a brothel advertizement ????
Stayed 2 nights in Feb 2024
Response from Jemish on 6 Mar 2024
Dear Geneva, Thank you for the stay and feedback. I'm overwhelmed by your words of appreciation. Our team works tirelessly to ensure guest satisfaction. We will ensure another awesome stay for you next time.

8/10 Good

Clay, Cedar Park

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are helpful but if you check out early, getting a refund is difficult!
Stayed 3 nights in Feb 2024
Response from Jemish on 28 Feb 2024
Dear Clay,Thank you for choosing us for your recent stay. It is heart-warming to receive a 4-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions. sorry for you have issue with refunds early check out.

8/10 Good

Doug

Stayed 1 night in Feb 2024
Response from Jemish on 22 Mar 2024
Dear Doug,Thank you for sharing your feedback. It is heart-warming to receive a 5-star rating from our guest. We are glad to know that you had a nice stay with us. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

6/10 Okay

Mark, Chesapeake

Liked: Staff & service
It is a very basic hotel. But it is quite and serves the purpose.
Stayed 1 night in Jan 2024
Response from Jemish on 4 Feb 2024
Dear Mark,Thank you for sharing your feedback. We are glad to know that you liked our convenient location. Please note that your concerns have been passed on to our relevant team for improvement. we will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Derek

Travelled with pets
Trash outside the side doors. Looked like only 3 maybe 4 cars in the parking lot which meant they were no where close to capacity. Asked for a late check out for only 2 hours so I could pack up and clean up after I was done that morning and come back to the room. Absolutely they said but did say they would “rent” me some more time. They advertise to bring your dog. “Dogs welcomed”. Advertisement read like there was no charge For bringing your dog. But after you arrive that’s when they tell you there is a charge.
Stayed 3 nights in Jan 2024
Response from Jemish on 12 Jan 2024
Dear Derek,Thank you for your feedback. We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. and we are advertisement for a pet friendly hotel. but pets should not stay free. Our main purpose is to make our guests smile and be happy; we strive each day. We regret that we failed this time in your case. We will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
My husband and I stay in this hotel often due to his work schedule. We have always been greeted with a smile and check ins are always smooth. The rooms are good and always quiet. Overall, great place to stay and we will be staying there more in the future.
Stayed 1 night in Dec 2023
Response from Jemish on 24 Dec 2023
Dear Elena,Thank you for sharing your review. It is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

6/10 Okay

Joanne

Travelled with pets
Stated on line it had breakfast but none provided. Pet fee was higher than other hotels that had better amenities. Room itself was good after having to have the manager reset the electrical box for my room.
Stayed 1 night in Oct 2023
Response from Jemish on 22 Oct 2023
Dear Joanne,Apologize for your negative experience. We take guest complaints seriously and strive to ensure all guests have a pleasant stay. We are nowhere mentioned to provide BREAKFAST. We haven't been serving breakfast for the last three year. We will investigate your concerns and take any necessary actions to improve the property. Thank you for bringing this to our attention.

10/10 Excellent

Dawn M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a nice stay. Rooms were very clean. Staff was very friendly.
Stayed 1 night in Oct 2023
Response from Jemish on 16 Oct 2023
Dear Dawn,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

6/10 Okay

Nicole

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was dingy and the outdoor areas were not well kept with broken furniture and mattresses around. Would def not want to be outside at night based on location and those that were around during my stay.
Stayed 1 night in Oct 2023
Response from Jemish on 15 Oct 2023
Dear NicoleI sincerely regret your negative experience at our property. This is not typically the case with our guests. and we don't have any damaged furniture outside the area and mattress. Maybe you have a different location issue about this. Our location was very quiet and there was no activity going on in the parking lot. We are actively investigating your feedback and will take appropriate action as soon as possible. I hope you'll give us a chance to make things right for you.

4/10 Poor

Nicole

Travelled with group
Disliked: Staff & service
so when we checked in, the room was dirty and nasty, they got us a new room but no room service, asked for towels and toilet paper none was given. had trouble with our key cards, went to the front desk and they didn’t fix that either.
Stayed 7 nights in Sep 2023
Response from Jemish on 15 Oct 2023
Dear Nicole,I sincerely regret your negative experience at our property. Our housekeeping staff was well trained. Guest asked the housekeeper for anything supply for didn't denied always she give to customer. Our policy is we knock on doors everyday for stayover guests. If Guests left do not disturb the sign on the door so housekeeping can't open the door. Hotel lock was working fine. If you put the keycard next to any cell phone keycard was not working. so you have to go back frontdesk. If frontdesk employee didn't fix your room keycard, how would you stay at a hotel without a keycard? We are actively investigating your feedback and will take appropriate action as soon as possible. I hope you'll give us a chance to make things right for you.

8/10 Good

Eddie

Stayed 1 night in Jul 2023
Response from Jemish on 11 Aug 2023
Dear Eddie,Thank you for your loyalty and positive feedback! We're thrilled to be your favorite hotel chain. It's wonderful to hear that you enjoy our spacious, clean, and comfortable rooms. Your satisfaction is our ultimate goal, and we can't wait to welcome you back for another enjoyable stay. Thank you for choosing us as your preferred hotel!

8/10 Good

Jason, The Woodlands

Travelled with partner
Liked: Staff & service, property conditions & facilities
Perfect place to stop for the night on a long drive. Nothing special, but gets the job. My wife found the AC in the room a little noisy, but the bed was clean and comfortable and the price was right.
Stayed 1 night in Jun 2023
Response from Jemish on 18 Jun 2023
Dear Jason,Appreciate for sharing your experience with us. We apologize for the inconvenience caused by the AC Little noisy. We will address these issues to ensure a more comfortable stay for our guests. Your safety is our priority, and we appreciate your feedback regarding the bed was clean and comfortable and the price was right. We hope to welcome you back in the future for an improved experience.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jemish on 9 Jun 2023
Dear Guest,Thank you for sharing your feedback. We are glad to know that you liked our convenient location. Please note that your concerns have been passed on to our relevant team for improvement. we will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This two story hotel has baggage carts for convenience of moving bags, however there is no elevator so guests must hand carry their baggage up stairs. My wife cannot make that much effort and my reserved room was not available on the first floor when I arrived.
Stayed 1 night in May 2023
Response from Jemish on 17 May 2023
Dear David,Apologize for your negative experience. Hotels can't give any kind promise for first floor room availability. Hotel clearly mentions two stories without an elevator. your reservation room type was occupied with other guests. so we have the same room type on the second floor. If you don't want to go upstairs hotel will be provide you different room type on first floor. Our team always welcome our guest's ideas and suggestions. Hope to see you very soon!.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Not terrible - partially updated - use caution
The exterior was pleasant. check-in was not too complicated, considering I arrived just after midnight. Lobby isn't open after a certain time - so you have to check in via a little window in the foyer. First disappointment - the hotel charges an additional 4% fee for using a credit or debit card. Hotel.com does not disclose that fact - so the "TOTAL PRICE" that supposedly includes taxes and fees is incorrect. The problem I think, is that hotel.com doesn't actually complete the payment, that this is done at the facility. Still - it would have been nice to know of the additional cost before I made the reservation. Property itself seemed reasonably clean. IMPORTANT NOTE - if you have physical disabilities - be sure to ask for a room on the 1st floor!!! This building does not have an elevator! Upon arrival in my room (207), I found the carpet clean. The sofa appeared new. Bed was nicely made (though if you don't like a firm mattress, be aware - its pretty firm). Sheets were clean (I carry a UV blacklight with me when traveling to check). Refrigerator was a bit noisy - complicated by the second issue: The A/C and heat did not work. Period. There is no wall thermostat - all controls are on the unit itself. There was apparently no power to the outlet or the unit was just dead. THANKFULLY, the temperatures both nights were reasonable and the humidity not too high. Bathroom floor had uneven tile and missing grout and had sharp edges.
Stayed 2 nights in Apr 2023
Response from Jemish on 16 Apr 2023
Dear Michael,We are sad to see this 6-star rating. We never want our guests to have such a kind of experience. We are listed all policies online maybe you have read be carefully. If air condition was not working you have to let as know to frontdesk so they will be help out something When you check out you complain that’s not rights. We would love to know more about your experience. After hours you have to check in on night windows and our main door was close after hours for Security for all of In-House Guest. If guest want to use that door with guest room key cards. So, We can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jemish on 9 Apr 2023
Dear Mary Ann,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Johnna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stop
The rooms are clean and spacious. The staff was friendly and helpful. We were just passing through town for one night and this was a good choice for us. I'd stay here again.
Stayed 1 night in Mar 2023
Response from Jemish on 21 Mar 2023
Dear Johnna,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Check in easy, Quiet and clean. Pop machine out of my 2 selections. What I got was not cold. Ice machine not working so have to ask front desk which I did not do. Good value. Better overall than I expected in a small rural Arkansas town.
Stayed 1 night in Mar 2023
Response from Jemish on 13 Mar 2023
Dear Guest,Thank you for sharing your feedback and for letting us know about your encounters. Please accept our apologies for the issues you faced. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

8/10 Good

Debbie

Liked: Staff & service, property conditions & facilities
Staff very nice, updated except carpet, comfortable bed
Stayed 1 night in Mar 2023
Response from Jemish on 13 Mar 2023
Dear Debbie,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and the price. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Hal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable. As advertised. Friendly staff.
Stayed 1 night in Mar 2023
Response from Jemish on 13 Mar 2023
Dear Hal,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and the price. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Ashley, Katy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NEVER any ice EVER! No coffee pot. Hot water ran out and was told it was because it was checkout time. Towels had stains. No breakfast (has had the same sign posted for 2 years). And the staff was rude.
Response from Jemish on 16 Jan 2023
Dear Ashley,Thank you for sharing your feedback. However, we apologize for the inconvenience faced by you regarding these issues. Some of reason ice machine was stop working after you complain to staff they fix right way issue. We have not served breakfast for the last 2 years. We are not doing any ADS for breakfast. Our property didn't have an issue of hot water. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great night
Great adventure
Stayed 1 night in Dec 2022
Response from Jemish on 28 Dec 2022
Dear Jerry,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and the price. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing actually wrong with the property except the ice machine didn't work. It was clean, priced right, and friendly. Items were older like towels etc but clean.
Stayed 1 night in Dec 2022
Response from Jemish on 13 Dec 2022
Dear Jean,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We take the time to listen to your constructive comments so we can continually improve our services. We hope to have the chance to serve you again on your next visit.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff motel was very clean and quiet nice clean rooms
Stayed 2 nights in Nov 2022
Response from Jemish on 9 Dec 2022
Dear William,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and the price. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed they stay very nice and quite and clean
Response from Jemish on 6 Nov 2022
Dear William,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and the price. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 Good

john

Stayed 5 nights in Oct 2022

8/10 Good

BRANDY

Stayed 1 night in Oct 2022

10/10 Excellent

Joshua

Very nice hotel
Stayed a few days while working in the area. Me and my guys had 4 rooms total and were very pleased. Great parking for truck with trailers of any size and a very friendly staff. Rooms were clean and beds were pleasant to sleep on. Will be staying here again when we are back in the area!
Stayed 2 nights in Oct 2022
Response from Jemish on 25 Oct 2022
Dear Joshua,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room, price and friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2022
Response from Jemish on 9 Oct 2022
Dear Jason,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and quiet. The freezer section of refrigerator would not refreeze ice packs and the ice machine was empty.
Stayed 3 nights in Oct 2022
Response from Jemish on 7 Oct 2022
Dear Carol,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

DeneQuia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean
Stayed 1 night in Aug 2022
Response from Jemish on 10 Sept 2022
Dear Sharon,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Julia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was friendly. Condition of the room was poor. Room had a terrible smell. Carpet and sofa was dirty. Bed linen was stained. Spent only 1 night of the 2 booked.
Stayed 2 nights in Jul 2022
Response from Customer Care Team on 4 Aug 2022
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

Ella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Customer Care Team on 22 Jul 2022
Thank you for your feedback

10/10 Excellent

Susan

Stayed 1 night in Jun 2022
Response from Customer Care Team on 4 Jul 2022
Thank you

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from GM on 27 May 2022
Thank you!

8/10 Good

Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from GM on 5 Apr 2022
Thank you for your ratings

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from gm on 5 Mar 2022
thank you

8/10 Good

KIMBERLY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and roomy. Bed was comfy. I would stay again.
Stayed 1 night in Feb 2022
Response from GM on 5 Mar 2022
Thank you for your feedback

10/10 Excellent

Jeff

Stayed 3 nights in Jan 2022

10/10 Excellent

Earlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from GM on 26 Oct 2021
Thank you for your Ratings

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Nick Patel on 5 Oct 2021
Thank you for your ratings

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place was terrible, smelled awful, loud talking neighbors, would never stay here again
Stayed 1 night in Aug 2021
Response from Nick Patel on 5 Oct 2021
Thank you for your feedback

10/10 Excellent

TAMMY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The room was very clean and the receptionist was very kind and helpful.
Stayed 1 night in Jul 2021
Response from BP GM on 4 Aug 2021
Thank you for your feedback

10/10 Excellent

Adrion

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Dislikes - Very dated and old decor. No breakfast at all even tho it’s advertised. Lots of “out of service” signs. One vending machine and that’s it. Likes- price, it was cleaner than most new properties I have stayed in, even for its age. Impressed. Bed was comfortable and shower was a good size. Coffee, fridge and microwave. Overall a nice stay for the price.
Stayed 1 night in Jun 2021
Response from NP on 3 Jul 2021
Thank you for your feedback