Hotel close to Stansted
THis seems to be the hotel closest to Stansted. The rooms looked funky, but clean. The mirror was of a very unusual shape, as if broken. But this must have been the design. We went to sleep at 2 am after arriving at 1:30 am in Stansted. At 4 am we were woken up by a very loud noise. First we thought this was the noise for an aircraft taking off nearby, but it carried on and on! Of course by then (after an hour of sleep) we were wide awake having had very little rest! We found out the noise came from the air conditioning system! We tried to press all the buttons, but it did not help. Then we phoned the concierge who came and could not do anything about the air conditioner either. He advised air conditioning was centralised and if he turned it off, the whole hotel would be without it! So we resorted to using our ear plugs in order to go back to sleep! They did not help much either, so it was a very disturbed and a sleepless night... There was little point in spending so much money not to be able to sleep! If you are desperate to stay somewhere close to the airport, maybe you should look elsewhere. I would never choose this hotel again.
Comment from Hotel Management
14-Aug-2017 by JM, Hotel Management
Dear Olga, Thank you for your review of our Hotel. I am sorry to see that you did not have a great experience on your recent visit in particular the matter of the air conditioning. I apologise that we were unable to rectify the issue or offer a new room. Our breakfast items are replenished continuously through service so I apologise you were unable to enjoy our salmon on your stay. Thank you for your feedback which will be used to enhance our guest experience and do hope we get the opportunity to welcome you back for a future visit worthy of a Radisson. Kind regards, Juan Mace - Guest Relations Manager