Superior Cabin, 3 Bedrooms, Kitchen | Private kitchen | Electric kettle

Reviews of Needham House Hotel

4 out of 5
Needham House Hotel
Blakemore End Road, Little Wymondley, Hitchin, England

Reviews

7.8

Good

Rating 10 - Excellent. 160 out of 434 reviews" "
Rating 8 - Good. 151 out of 434 reviews" "
Rating 6 - Okay. 67 out of 434 reviews" "
Rating 4 - Poor. 39 out of 434 reviews" "
Rating 2 - Terrible. 17 out of 434 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Stayed 1 night in Apr 2023
Response from paige on 28 Apr 2023
Hello, Thank you for review. We are happy to see you rated us a 10out of 10. We look forward to welcoming you again soon in the future. Kind Regards Paige

10/10 Excellent

Margaret

Stayed 1 night in Feb 2023
Response from paige on 15 Mar 2023
Hello, Thank you for review. We are happy to see you rated us a 5out of 5. We look forward to welcoming you again soon in the future. Kind Regards Paige

8/10 Good

Michael

Stayed 1 night in Feb 2023
Response from paige on 4 Mar 2023
Hello, Thank you for review. We are happy to see you rated us a 8 out of 10 . We look forward to welcoming you again soon in the future. Kind Regards Paige

8/10 Good

Tim

Stayed 1 night in Feb 2023
Response from paige on 4 Mar 2023
Hello, Thank you for review. We are happy to see you rated us a 8 out of 10 . We look forward to welcoming you again soon in the future. Kind Regards Paige

8/10 Good

Robbyn

Stayed 1 night in Feb 2023
Response from paige on 9 Mar 2023
Hello, Thank you for review. We are happy to see you rated us a 4 out of 5 . We hope to see you again soon in the future. Kind RegardsPaige

10/10 Excellent

Rachel

Stayed 1 night in Feb 2023
Response from paige on 9 Mar 2023
Hello, Thank you for review. We are happy to see you rated us a 5 out of 5 . We look forward to welcoming you again soon in the future. Kind Regards Paige

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful hotel.
Hotel is very beautiful and the staff are extremely friendly, polite and very accommodating.
Stayed 1 night in Feb 2023
Response from paige on 4 Mar 2023
Hello, Thank you for review. We are happy to see you rated us a 10 out of 10 . We are glad you found our hotel to be beautiful and the staff to be extremely friendly, polite and very accommodating.We look forward to welcoming you again soon in the future. Kind Regards Paige

6/10 Okay

Oliver

Business traveller
Disliked: Amenities, property conditions & facilities
The hotel felt dated and quite shabby. The gym is no longer in use (which wasn’t advertised at booking), breakfast was basic albeit adequate. This may once have been a 4* establishment but is certainly no longer at this standard. The towel rail and extractor in the bathrooms was seemingly switched off, the heater in the bedroom was sporadic and it felt as though the room had been out of use for some time, but not freshened up before my stay.
Stayed 4 nights in Feb 2023

8/10 Good

Adam

Stayed 1 night in Feb 2023
Response from paige on 10 Feb 2023
Hello, Thank you for review. We are happy to see you rated us a 8 out of 10 . We look forward to welcoming you again soon in the future. Kind Regards Paige

10/10 Excellent

Connor

Stayed 1 night in Feb 2023
Response from paige on 6 Feb 2023
Hello, Thank you for review. We are happy to see you rated us a 8 out of 10 . We look forward to welcoming you again soon in the future. Kind Regards Paige

8/10 Good

Neil

Stayed 1 night in Feb 2023
Response from paige on 6 Feb 2023
Hello, Thank you for review. We are happy to see you rated us a 10 out of 10 . We look forward to welcoming you again soon in the future. Kind Regards Paige

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely stay. Would come back again!
Stayed 1 night in Jan 2023
Response from paige on 6 Feb 2023
Hello, Thank you for review. We are happy to see you you had a lovely stay . We look forward to welcoming you again soon in the future. Kind Regards Paige

8/10 Good

David

Liked: Staff & service
Small rooms in need of updating. Staff friendly and a good breakfast. No electric car charging available.
Stayed 2 nights in Jan 2023
Response from paige on 6 Feb 2023
Hello, Thank you for review. We are happy to see you rated us a 8 out of 10 .We are glad you found the staff to be friendly and our breakfast to be good. Regarding our rooms the comments have been handed over to the correct department. We look forward to welcoming you again soon in the future. Kind Regards Paige

8/10 Good

Matheeswaran

Stayed 2 nights in Jan 2023
Response from paige on 6 Feb 2023
Hello, Thank you for review. We are happy to see you rated us a 8 out of 10 . We look forward to welcoming you again soon in the future. Kind Regards Paige

6/10 Okay

Caleb, Harare

Travelled with partner
The room that i was given (78) is too tiny and stuffy
Stayed 1 night in Jan 2023
Response from paige on 6 Feb 2023
Hello,Thank you for taking the time to write us a review. We are sorry our room was stuffy and tiny. We hope this does not deter you from staying with us again soon in the future. We look forward to welcoming you again.Kind Regards

6/10 Okay

Sophie

Travelled with family
Disliked: Cleanliness, room comfort
Spacious but a bit grubby
The hotel room was spacious and we had a comfortable big bed. Staff at reception were very welcoming and helpful. However, the bathroom was grubby (dirty grouting, rusty shower hose, dirty pedal bin) and very dated, with little space. The room wasn’t serviced properly while we were there, we were just given fresh towels and shower gel. The bed wasn’t made, the coffee cups not replaced etc. The floor in the bedroom also looked dirty, it was floorboards and you could see what looked like coffee stains etc on them. Overall we liked the hotel but it just didn’t live up to the cleanliness standards we would expect to receive.
Stayed 3 nights in Dec 2022

8/10 Good

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean sheet and comfy bed.
Stayed 1 night in Dec 2022
Response from paige on 6 Feb 2023
Hello, Thank you for review. We are happy to see you rated us a 8 out of 10 . We look forward to welcoming you again soon in the future. Kind Regards Paige

6/10 Okay

james

Business traveller
Liked: Staff & service
Disliked: Room comfort
Poor
OK but not a 4*. No room service provision. Car park is in a shocking state. Mattress was thin and the pillows were poor quality and very hard. Didn’t dare use the kettle as the scum inside was horribly - hadn’t been descaled for ages.
Stayed 1 night in Nov 2022
Response from paige on 30 Nov 2022
Dear James,Thank you for writing us a review on your recent stay with us. We are sorry to hear that your experience with us was not up to our normal standards. We hope this does not deter you from staying with us again in the future. Kind Regards

6/10 Okay

steve

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice building and facilities
Stayed for work. We were trying hotels in the area to hold potential events. The service was great but the room was a bit tired and could have been a lot cleaner. Black Mold in the shower dirty toilet and a used plaster stuck to one of the towels. Breakfast was nice tho.
Stayed 1 night in Nov 2022
Response from Paige on 3 Dec 2022
Dear Steve,Thank you for taking the time to write us a review on your recent stay with us. We are delighted to hear you found the service to be great. Regarding the issues with the room, we have handed this over to the correct department. We hope this does not deter you from staying with us again in the future.Kind Regards

10/10 Excellent

Julie

Stayed 1 night in Nov 2022
Response from Paige on 14 Nov 2022
Dear Juile,Thank you for taking the time to give us a review. We are happy to see you have given us a 10 out of 10. We look forward to welcoming you again in the future.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Nice rooms and decent food in the resturant
Stayed 1 night in Nov 2022
Response from paige on 12 Nov 2022
Hello, Thank you for review. We are happy to see you rated us a 8 out of 10 . We look forward to welcoming you again soon in the future. Kind Regards Paige

8/10 Good

Sidney

Stayed 1 night in Oct 2022
Response from paige on 1 Nov 2022
Hello, Thank you for review. We are happy to see you rated us a 8 out of 10 . We look forward to welcoming you again soon in the future. Kind Regards Paige

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022
Response from paige on 29 Oct 2022
Hello, Thank you for review. We are happy to see you rated us a 8 out of 10 . We look forward to welcoming you again soon in the future. Kind Regards Paige

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Pleasant stay
Stayed in the executive suite. Room seemed a bit dated. TV needs updating as changing channels 1 at a time with not much choice of channels or a guide to view was painful. Could of done with a rug to make it homely, apart from that the room was a lovely size, nice balcony and the shower room was great. Breakfast was nice. Good choice of food, clean and lovely ambience. Reception staff were lovely as were the breakfast staff but would sadly not choose this hotel again mainly down to the lack of modern TV entertainment, the price of the room and you have to pay for parking.
Stayed 1 night in Oct 2022
Response from paige on 24 Oct 2022
Hello,Thank you for writing us a review on your recent stay with us. We are glad you found the breakfast to be nice with a good choice of food and you found both reception and breakfast staff to be lovely. Regarding your comments about the tv channels this has been handed over to the correct department . We do hope you give us another try in the future. Kind RegardsPaige

2/10 Terrible

william

Stayed 1 night in Oct 2022
Response from paige on 22 Oct 2022
Hello, Thank you for review. We are happy to see you rated us a 2 out of 10 . We look forward to welcoming you again soon in the future. Kind Regards Paige

2/10 Terrible

Mark

Business traveller
Liked: Cleanliness
Dreadful cold food
Staff were attentive and professional Dinner was served cold not once but twice, dreadful food that they should be ashamed of I was not the only guest at dinner that experienced this Avoid at all costs Will not be returning
Stayed 1 night in Oct 2022
Response from Reception Team on 21 Oct 2022
Good morning Mark,We're sorry you had a bad experience! I have passed this on to the correct team so they can make changes.We hope you stay againMany thanks.

10/10 Excellent

Natalia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Paige on 17 Oct 2022
Hello, Thank you for review. We are happy to see you rated us a 5 out of 5 . We look forward to welcoming you again soon in the future. Kind Regards Paige

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2022
Response from paige on 13 Oct 2022
Hello, Thank you for review. We are happy to see you rated us a 10 out of 10. We look forward to welcoming you again soon in the future. Kind Regards Paige

10/10 Excellent

Patrick

Stayed 1 night in Oct 2022
Response from Paige on 10 Oct 2022
Hello, Thank you for review. We are happy to see you rated us a 10 out of 10. We look forward to welcoming you again soon in the future. Kind Regards Paige

10/10 Excellent

Carl

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Food is Excellent
Hotel is lovely. The staff are tentative and welcoming. Food quality is excellent and the waitress staff in the evening are very busy and very accommodating. I did advise the hotel that I think the floors are too slippery. The floorboards are exposed and painted and polished, this makes it hazzardous and i slipped a couple of time in my work shoes. In my room I did find an empty loo roll behind the toilet and a wrapper in the bin when I arrived at the room.
Stayed 1 night in Sep 2022
Response from paige on 30 Sept 2022
Dear Carl,Thank you for writing us a review on your recent stay with us. We are happy to hear you have scored us 10/10. We are delighted to know you found our staff to be welcoming and tentative and our food quality to be excellent. We have pasted over your comments about the floors to the correct department to be solved. We are sorry to hear your room was not cleaned to our usual standards and hope this does not deter you from staying again in the future. We look forward to welcoming you again soon in the future.Kind RegardsPaige

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Could be amazing
The staff were wonderful and kind, however the room had a weird smell, the floor was dirty and very slippy, the shower took ages to heat up, and it was very noisy. But The breakfast was delicious and the hotel was beautiful.
Stayed 2 nights in Sep 2022
Response from paige on 21 Sept 2022
Hello,Thank you for writing us a review on your recent. We are happy to hear you found the staff to be wonderful and kind. We are sorry we did not meet your expectations with or room standards. We look forward to welcoming you again soon in the future.Kind Regards

10/10 Excellent

Keith

Stayed 1 night in Sep 2022
Response from Paige on 15 Sept 2022
Hello,Thank you for review. We are happy to see you rated us a 10 out of 10. We look forward to welcoming you again soon in the future. Kind RegardsPaige

10/10 Excellent

Everjoy

Stayed 1 night in Sep 2022
Response from Paige on 3 Sept 2022
Hello,Thank you for review. We are happy to see you rated us a 10 out of 110. We look forward to welcoming you again soon in the future.Kind RegardsPaige

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Facilities Not As Advertised
This advertises as having a gym, which apparently hasn’t been open since pre Covid. Given I chose the hotel based on wanting a gym, real disappointing
Stayed 1 night in Aug 2022
Response from Paige on 21 Aug 2022
Hello,Thank you for your feedback. We are sorry that we disappointed you with our gym facilities being closed . Our reception team would of been more than happy to offer you local locations for gyms. We hope this does not deter you from staying with us again in the future.Kind Regards

4/10 Poor

Miss l

Stayed 1 night in Aug 2022
Response from Paige on 18 Aug 2022
hello, Thank you for 4/10 we hope any issues you had were resolved and we hope this does not deter you from staying with us again soon. Kind Regards

8/10 Good

Jill

Stayed 1 night in Aug 2022

8/10 Good

Lee

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Needham
Lovely boutique hotel with really friendly, helpful, professional staff. The hotel is large, clean and comfortable. The car park really needs resurfacing though.
Stayed 2 nights in Aug 2022
Response from Paige on 17 Aug 2022
Hello, Thank you for your review. We are glad to hear you found the staff to be helpful, professional and friendly. We have taken the comments about our car park into consideration and we hope this does not deter you from choosing to stay with us in the future. Kind Regards Paige

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Paige on 17 Aug 2022
Hello, Thank you for the rate of 10/10. We look forward to welcoming you again in the future. Kind Regards Paige

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location.
Ryan at check in was very welcoming and extremely helpful. The service in the restaurant in the evening was excellent as was the food. Large comfortable room. Easy parking, good central location. Enjoyable stay.
Stayed 1 night in Jul 2022
Response from Ryan on 6 Aug 2022
Dear Sir, Thank you very much your kind words and great feedback. We hope to welcome you back. Kind regards, Ryan

8/10 Good

Douglas

Stayed 2 nights in Jul 2022
Response from Paige on 17 Aug 2022
Hello, Thank you for the rate of 08/10. We look forward to welcoming you again in the future. Kind Regards Paige

6/10 Okay

Wagner

Stayed 2 nights in Jul 2022
Response from Paige on 17 Aug 2022
Hello, Thank you for the rate of 08/10. We look forward to welcoming you again in the future. Kind Regards Paige

8/10 Good

MRS J M

Business traveller
Liked: Staff & service, property conditions & facilities
Just the Job!
Good/Excellent = Service Breakfast Comfy Bed Clean Not so Good = Shower was poor No Air Con or fan No Hair dryer No info in room
Stayed 1 night in Jun 2022
Response from Paige on 17 Aug 2022
Hello, Thank you for the rate of 08/10. We are happy to hear you found our breakfast to be good and our rooms to be comfy. We look forward to welcoming you again in the future. Kind Regards Paige

4/10 Poor

Mark

Stayed 1 night in Jun 2022
Response from Paige on 17 Aug 2022
Hello, Thank you for the rate of 04/10. We hope that any issues you had do not deter you in any future stays. We look forward to welcoming you again in the future. Kind Regards Paige

10/10 Excellent

Corrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Paige on 17 Aug 2022
Hello, Thank you for the rate of 10/10. We look forward to welcoming you again in the future. Kind Regards Paige

6/10 Okay

Linda, Rugby

Travelled with family
Liked: Cleanliness, staff & service
Very helpful, efficient and friendly staff. The restaurant manager was excellent. Hotel needs updating. Lighting in the bedroom very poor. Bathroom had nowhere to place toiletries and the basin area was extremely limited. Disabled access needs to be improved and entrance signage should be more obvious
Stayed 1 night in Jun 2022
Response from Needham House on 15 Jun 2022
Thank you for your feedback. We hope to see you again soon

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely, quiet hotel with excellent rooms and a fantastic restaurant.
Stayed 2 nights in May 2022
Response from Needhm House on 15 Jun 2022
Thank you for your feedback. We hope to see you again soon

10/10 Excellent

Neil

Stayed 1 night in May 2022
Response from Front desk team on 18 May 2022
Thank for your feedback, we look forward to seeing you again soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely welcome and excellent service. Rooms were well turned out. Couple of areas for improvement: - Bathroom decor - shower floor tiles looked dirty because of dirty grout
Stayed 1 night in Apr 2022
Response from Front Desk Team on 6 May 2022
Thank you so much for your very kind words. Please be assured that we listen to all feedback and we will take steps to resolve the areas for improvement. We very much look forward to welcoming you back to Needham House again soon

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Ask for details of room when booking
Great location . Bed /pillows not comfortable. Very small and narrow bathroom so a struggle if your larger than 5 foot. Lovely grounds Ample parking Wifi good No lift I would stay again based on location for work and ease of parking Woukd ask for a different room so check on booking about the bathroom
Stayed 3 nights in Mar 2022
Response from Reception team on 7 Apr 2022
Thank you for your feedback. Please be assured we take all feedback very seriously and we aim to improve on our service where we are able to.

10/10 Excellent

Kevin

Stayed 1 night in Mar 2022
Response from Front desk team on 22 Mar 2022
Thank you for your very kind review, we hope to see you again soon