Terrace/patio

Reviews of Hotel Zero Degrees Norwalk

3.5 out of 5
Hotel Zero Degrees Norwalk
353 Main Ave, Norwalk, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1003 reviews" "
Rating 8 - Good. 262 out of 1003 reviews" "
Rating 6 - Okay. 104 out of 1003 reviews" "
Rating 4 - Poor. 43 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property.
Stayed 1 night in Mar 2024
Response from Yatzel Gomez on 23 Mar 2024
Dear Michelle, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, amenities
Walls were SUPER thin, like you could hear your neighbor in the room over shuffling their feet in the bathroom kinda thing.
Stayed 1 night in Mar 2024
Response from Yatzel Gomez on 16 Mar 2024
Dear Jessica,Thank you for this feedback regarding your recent stay with us. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated room was very clean, comfortable and with tasteful decor. Large bathroom perfect to share with family. Only comment is that hallway sounds/voices tended to be loud.
Stayed 1 night in Mar 2024
Response from Yatzel Gomez on 13 Mar 2024
Dear Alison, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there was construction going on, it did not affect my stay. The staff was friendly, the room was clean enough and the bed was comfortable. The restaurant is amazing!
Stayed 2 nights in Mar 2024
Response from Yatzel G. on 6 Mar 2024
Dear Mary, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Was great.
Stayed 1 night in Feb 2024
Response from Pia Bolanos on 1 Mar 2024
Dear Jamie,Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and the staff was nice. The property is under renovations and construction began before 8am and was a little noisy. Also would have been good to know that the train tracks were right behind the property.
Stayed 1 night in Feb 2024
Response from Yatzel Gomez on 26 Feb 2024
Dear Lisa,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! Please accept our sincerest apologies for any inconvenience the passing train may have caused during your stay. We hope to welcome you back anytime you are visiting the area! We are happy to do our best to accommodate you in a quiet area for any future stays!

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel renovation is beautiful. Only concern is the paper thin walls. You can literally hear everything. Sound proofing at least at the room door would make for a much more enjoyable stay.
Stayed 1 night in Feb 2024
Response from Yatzel G. on 20 Feb 2024
Dear Joseph, Thank you for this feedback regarding your recent stay with us. We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big window view with outside trees。
Response from Yatzel Gomez on 4 Feb 2024
Dear Jing, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

NuNu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view from the room (river view) and loved that the hotel room was very clean and up to date.
Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 2 Feb 2024
Dear NuNu, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

8/10 Good

susan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Yatzel Gomez on 2 Feb 2024
Dear Susan, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area!

10/10 Excellent

Josette Raffy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful place to stay so close to Times Square
Stayed 4 nights in Jan 2024
Response from Aryanna Goodwin on 30 Jan 2024
Dear Josette, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

4/10 Poor

April

Disliked: Cleanliness, amenities, property conditions & facilities
Construction inside and outside. Was noisy with drills and banging early in the morning. Breakfast was just oatmeal to heat up in a microwave. Bathroom walls had some cracks and dark spots. Could hear the train behind hotel pass by frequently. Surrounding area not great.
Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 27 Jan 2024
Dear April, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero degrees during your next visit to the area.

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service
Horrible , under construction not noted on the booking page , noisy . Unfinished and not up to standards. Called the hotel and requested a refund my wife and I checked out 3 hours after checking in and left due to the noise from occupants in a room above us and the lack of completion of this hotel which was not welcoming or comforting .
Stayed 1 night in Jan 2024
Response from Pia Bolanos on 22 Jan 2024
Dear Joseph,This afternoon's conversation was truly a pleasure, and we extend our sincere apologies on behalf of Hotel Zero Degrees Norwalk for any inconvenience you experienced.Should you decide to give us a second chance, I personally guarantee an incredible and seamless stay during your future visit. Your satisfaction is our top priority, and we are committed to ensuring a memorable experience for you.Thank you for your understanding, and we look forward to the opportunity to make amends.

6/10 Okay

kate

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is going to be beautiful upon completion - that's for sure The staff was kind, friendly and helpful But....the bathroom was incredibly dark. Why? I have no idea. But it would have been helpful to have some light when applying makeup. May sound trivial, or not a reason to have a wall mounted makeup mirror at least, but it's a big deterent for me.
Stayed 1 night in Jan 2024
Response from Yatzel Gomez on 21 Jan 2024
Dear Kate, Thank you for taking a moment to post this review on Hotel Zero Degrees Norwalk. We appreciate your valuable feedback and apologize for the lighting in the room. Please know we have been working closely with our maintenance and housekeeping teams to identify any damaged or worn furnishings and fixtures and have them repaired or removed. Again, we apologize for the inconveniences you experienced during your visit, and we hope you will give us one more opportunity so that you can experience what's to come.

8/10 Good

Edward

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Yatzel Gomez on 19 Jan 2024
Dear Edward, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

6/10 Okay

Selena

Travelled with partner
Disliked: Amenities, property conditions & facilities
With the renovation occurring no amenities were available, at all. I feel discounts should be provided to guest who still consider to stay. I requested a room with a view but was not accommodated. Black panels was placed near the entrance to cover the restaurant which was not appealing
Stayed 1 night in Jan 2024
Response from Yatzel Gomez on 10 Jan 2024
Dear Selena, Thank you for this feedback regarding your recent stay with us. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We apologize that your room request was not fulfilled, we will be addressing this issue with our staff to ensure it does not happen again in the future.Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

6/10 Okay

Tori

Travelled with partner
Disliked: Staff & service
It was terribly bad... hallway carpet could be cleaned - Hotel being renovated. Alot of boarded up areas. Didn't give a welcoming vibe.
Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 6 Jan 2024
Dear Tori, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.

8/10 Good

Carla

Stayed 1 night in Dec 2023
Response from Pia Bolanos on 22 Jan 2024
Dear Carla,Thank you for taking a moment to share your feedback about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

6/10 Okay

Lynette

Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 6 Jan 2024
Dear Lynette, Thank you for taking a moment to review your recent visit to Hotel Zero Degrees Norwalk. We hope to welcome you back anytime you are visiting the area.

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location off of the Merritt. Staff is very friendly. Bar and restaurant staff very helpful. Food was fantastic. Downside was the hotel is under renovations and rooms are very noisy. Can hear every little thing.
Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 2 Jan 2024
Dear Tiffany, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area! We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Zero exceeded our expectations
Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 2 Jan 2024
Dear William, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 2 Feb 2024
Dear Michelle, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Eunice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The terrace u set repair but the hotel was nice enough that I’d like to go back and see the work done. Cozy lobby and nice view to the outside
Response from Yatzel Gomez on 2 Feb 2024
Dear Eunice, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under construction. Despite that, the room was clean. Extremely convenient to the Merritt Parkway. Would stay again.
Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 30 Dec 2023
Dear Shannon, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

2/10 Terrible

nansi

Dirty under construction bed was Awful!!!
Stayed 4 nights in Dec 2023
Response from Yatzel Gomez on 27 Dec 2023
Dear Nansi, Thank you for taking a moment to post this review on Hotel Zero Degrees Norwalk. We appreciate your valuable feedback and apologize for your poor experience.We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay. Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero Degrees during your next visit to the area.

2/10 Terrible

Jenna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
been staying in the hotel for years as we travel from Nantucket to the Phildelphia area and use this hotel as a stopover. They are renovating the hotel which is great but the room we stayed in was so bad. the bed was worn out and I could feel the springs. The duvet was dirty, full of other peoples hairs and the room was in pretty bad shape. i love this hotel for the proximity and being next to a stream. but hey Managers you don't seem to care about your customers who are still coming to stay after all these years.
Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 23 Dec 2023
Dear Jenna, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We hope you will give us another opportunity to provide you with a superior stay in the future, perhaps, after renovations are complete, so that you can experience what's to come. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right. Once again, we apologize for any inconvenience caused, and we thank you for choosing our hotel for your stay.

2/10 Terrible

Meghan

Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 22 Dec 2023
Dear Meghan,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We always strive to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 19 Dec 2023
Dear Stephanie, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice property - it was under construction on the third floor, (which wasn't noted when I booked). However, they did offer to change rooms to the 2nd floor if I wanted as the hotel wasn't too booked (which made question why they put us on the floor that's under construction to begin with) but alas - she also promised it wouldn't be too much noise ... and it wasn't - PS: the construction started at 9am on the weekend - which is plenty of time for us to get up and ready for the day. The gym is cute but very small - the lobby was very nice and the bar/restaurant area also seemed nice - there always seemed to be an event booked however, whenever we tried to visit on the weekend. There was no creamer in the room for coffee so that was frustrating and the train next to the hotel was a surprise - but it didn't distract too much to be honest. - only heard it a few times. There is the Hudson River next to the hotel (between the hotel and the train tracks) and it's nice to look at the river - which is very slight at this point of the river - but still very pretty. This hotel has potential and perhaps, when the renovations are complete, they will be there. Good luck!
Stayed 2 nights in Dec 2023
Response from Yatzel Gomez on 19 Dec 2023
Dear Laura, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future, perhaps when renovations are complete. Once again, we apologize for any inconvenience caused, and we thank you for choosing our hotel for your stay.

2/10 Terrible

Wichly

Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 6 Jan 2024
Dear Wichly, Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

2/10 Terrible

basil

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
under construction poor facilities in room..... no light, poor mattress,
Stayed 4 nights in Dec 2023
Response from Yatzel Gomez on 19 Dec 2023
Dear Basil, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention.We are currently under a full-scale renovation this year through 2024. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions.We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero Degrees during your next visit to the area.

10/10 Excellent

steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Yatzel G. on 16 Dec 2023
Dear Steven, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property with dining options available.
Stayed 1 night in Dec 2023
Response from Yatzel Gomez on 16 Dec 2023
Dear Michael, Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staying at the Hotel Zero was a wonderful experience. Just one suggestion - they did not have gab bar/s in the shower/tub area. I'm a senior and felt unsafe getting in and out of the tub. I think it would be good to have for any age - can't be too safe!
Stayed 6 nights in Nov 2023
Response from Yatzel Gomez on 10 Dec 2023
Dear Sandra, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We will certainly look to improve in the areas you had mentioned as we consistently strive to provide the best hotel experience possible for our guests. We hope to welcome you back soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with this property. I am not giving 5 stars for the simple reason that a $100 per night pet charge is far above most industry standards. We travel very frequently with our dog and most often stay in properties that are much more “exclusive” than this one. Rarely is the pet charge $100. It was my error in not seeing this amount when making the booking through Expedia but it does not take away the excessive and almost punitive nature of this. NYC hotels (The Sherry Netherland, where we stay while there) don’t even charge this inflated fee.
Stayed 1 night in Nov 2023
Response from Yatzel Gomez on 5 Dec 2023
Dear Andrew, Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would happily stay again!
Easy on/off the parkway. Lovely room with everything we needed. I forgot something in the room and they shipped it to my home. So helpful and so appreciated!
Stayed 1 night in Nov 2023
Response from Yatzel Gomez on 5 Dec 2023
Dear NoraThank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Yatzel Gomez on 5 Dec 2023
Dear Robert, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Pia Bolanos on 30 Nov 2023
Dear Phyllis, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property can use some new carpet in the hallways and a re-fresh of the wood, tissue holder and trash can in the bathroom. Otherwise I recommend staying here.
Stayed 4 nights in Nov 2023
Response from Yatzel Gomez on 29 Nov 2023
Dear Lucinda, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We are currently under a full-scale renovation this year - into 2024, so we would love to have you back so that you can experience what's to come.

10/10 Excellent

Veronica

Stayed 1 night in Nov 2023
Response from Yatzel Gomez on 19 Dec 2023
Dear Veronica, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location relative to Merritt Parkway and very attractive view of river
Stayed 1 night in Nov 2023
Response from Yatzel Gomez on 29 Nov 2023
Dear Melinda, Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the lobby and dining area.
Stayed 2 nights in Nov 2023
Response from Yatzel Gomez on 29 Nov 2023
Dear Enrique, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to our family but a bit dated and spartan. A little more for breakfast in the am might have been nice. Plus, just two towels each day for three guests.
Stayed 3 nights in Nov 2023
Response from Yatzel Gomez on 29 Nov 2023
Dear Robin,Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. We are currently under a full-scale renovation this year unto 2024, so we hope you will give us one more opportunity so that you can experience what's to come!

6/10 Okay

Nitika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This isn’t my first time staying at this property just two different seasons and it has been over a year. Overall I do like the hotel. I do think the price gouging for holidays is ludicrous especially to not have bath cloths available nor microwaves in the rooms.
Stayed 3 nights in Nov 2023
Response from Yatzel Gomez on 29 Nov 2023
Dear Nitika, Thank you for this feedback regarding your recent stay with us. We will certainly look to improve in the areas you had mentioned as we consistently strive to provide the best hotel experience possible for our guests.We value your feedback as it helps us identify areas for improvement. We are currently under a full-scale renovation this year unto 2024, so we hope you will give us another opportunity to provide you with a superior stay in the future.

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Hotel.
Stayed 1 night in Nov 2023
Response from Yatzel Gomez on 29 Nov 2023
Dear Veronica, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area!

6/10 Okay

irving

Travelled with partner
Liked: Cleanliness, staff & service
not enough light fixtures room very dark ,lack of outlet to plug in phone charges they are behind night table hard to reach,, air condition and heat controls very difficult to adjust
Stayed 3 nights in Nov 2023
Response from Yatzel Gomez on 25 Nov 2023
Dear Irving, Thank you for this feedback regarding your recent stay with us. We will certainly look to improve in the areas you had mentioned as we consistently strive to provide the best hotel experience possible for our guests. I can assure that we work diligently to obtain the high marks that interested you in our property, and we take guest feedback seriously. While we are coming up on almost 10 years of operation so the property is aging. With that being said, we are planning a full-scale renovation for winter 2023, into 2024; so hopefully during your next visit you can experience what's to come.

10/10 Excellent

Brenda

Lovely hotel!
Stayed 2 nights in Nov 2023
Response from Yatzel Gomez on 19 Nov 2023
Dear Brenda, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Sylvia

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service, wonderful and pleasant and communicative. Ari and Caitlin went above and beyond for me as the manager. The staff makes the company run very smoothly. Lovely stay ! Absolutely would recommend this place !!!! Plus they are kind and thoughtful when it comes to a late checkout.
Stayed 2 nights in Nov 2023
Response from Yatzel Gomez on 7 Nov 2023
Dear Sylvia, Thank you for your glowing review and for taking the time to share your feedback. We would also like to thank you for your kind words regarding our staff, we truly have a great team and I am glad you found them to be helpful and accommodating. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Brendan

Stayed 1 night in Nov 2023
Response from Yatzel Gomez on 25 Nov 2023
Dear Brendan, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We love this place—service is great, rooms are ample, and it feels so elegant!
Stayed 1 night in Oct 2023
Response from Yatzel Gomez on 29 Oct 2023
Dear John, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.