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Reviews of Roman Way Hotel

3 out of 5
Roman Way Hotel
Watling Street, Hatherton, Cannock, England

Reviews

6.4
Rating 10 - Excellent. 62 out of 462 reviews" "
Rating 8 - Good. 144 out of 462 reviews" "
Rating 6 - Okay. 120 out of 462 reviews" "
Rating 4 - Poor. 80 out of 462 reviews" "
Rating 2 - Terrible. 56 out of 462 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
unable to contact
Saty was adequate but been unable to call or get answers to me email to simply asked for an invoice
Stayed 1 night in Nov 2022

2/10 Terrible

Dean

Travelled with group
Disliked: Staff & service
Dumped 3 days before big event i was going to
They cancelled 3 days before .Said no more bookings.So poss refugee block booking.May be wrong.But ruined my wkend
Stayed 1 night in Nov 2022

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Kevin

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Hadley

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We were not the only tired ones!
No facilities at this hotel, very tired looking, but clean and served its purpose - cheap stop mid-journey to sleep and shower only; but bring own toiletries, hairdryer etc. Listing needs to be updated to reflect hotel accurately.
Stayed 1 night in Oct 2022

2/10 Terrible

Ben

Stayed 1 night in Sep 2022

4/10 Poor

mark

Disliked: Property conditions & facilities, room comfort
Noisy and cold wouldn’t stay here again
Stayed 1 night in Sep 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly and helpful staff. Good reasonable room. No food available at hotel, but staff were helpful in recommending places locally.
Stayed 1 night in Sep 2022

8/10 Good

Jean

Stayed 2 nights in Sep 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Rosemary

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
The stay was fair enough, no difficulties apart from the shower flow being poor.
Stayed 1 night in Sep 2022

6/10 Okay

Steve

Liked: Cleanliness
Disliked: Property conditions & facilities
On the decline
Friendly staff, owners not keeping Hotel in good condition. Cheap hotel room, just don't expect much - don't pay more than Premier Inn!!
Stayed 1 night in Sep 2022

4/10 Poor

Christopher

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Damp & no house keeping
Booked here because of the bar and restaurant which is part of the hotel.. as advertised on their website only to find out it’s all been shut down. So no breakfast or evening drinks etc. luckily the location is good for the beefeater over the road and Chase Gate pub both in walking distance. House keeping was virtually non-existent. Had to go twice ti reception to ask for toilet paper, tea and coffee etc. bathroom extraction was not working so the room was damp for the 4 days we were there.
Stayed 4 nights in Jul 2022

6/10 Okay

Ian

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Attention to detail
Not bad overall but wanted £20 to check in 1 hour early which we didn’t accept then told bar not even open til 4. Only 1 pillow each only 1 teaspoon for 2 people drinking different things. No bedside lamps etc... yes only little things but compared with other budget hotels like Premier Inn there was a lack of attention to detail and reception not particularly friendly
Stayed 1 night in May 2022

6/10 Okay

Lyndsay

Liked: Cleanliness
It was ok
Very basic and the shower just dribbled out I think £68 pounds was a lot for the room
Stayed 1 night in May 2022

10/10 Excellent

Louise

Stayed 1 night in Apr 2022

8/10 Good

suzanne

Travelled with family
Liked: Room comfort
A night away at the Roman Way
The positive Stayed in room 216 the carpet and bed was new…. The mattress great had a good sleep ….lovely white clean fresh towels…… shower lovely and hot with good pressure….. room nice and warm . The negative bathroom in need of total refurbishment……attention to detail with cleaning above height level is needed as air vent over toilet full of dust and thick dust on top of light over bathroom mirror… did not switch the light on as the cord was so dirty. No hairdryer in room did ask at reception for one but they had none….. Furniture in bedroom needs updating Beds only had one pillow provided Long walk to room from reception and all corridors in need of some TLC
Stayed 1 night in Apr 2022

8/10 Good

Patricia

Stayed 2 nights in Apr 2022

10/10 Excellent

Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Mr d

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
All gd
Stayed 1 night in Apr 2022

6/10 Okay

Kevin

Business traveller
Basic
Stayed 1 night in Mar 2022

2/10 Terrible

Lily

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, damp & tired
Check-in was friendly & polite. The hotel in general was tired & needed a spruce up, but the room was disgusting! A damp, musty smell as you walked in. Dirty carpet with holes in. Dirt & debris on the bed linen. The bathroom wasn't any cleaner, mildew/mould all over the tiles. I checked out & stayed in a hotel up the road, the staff did offer to move me to another room but by this point I just wanted to stay elsewhere. They also wanted to offer me a refund but couldn't because it needed to be authorised from head office.
Stayed 1 night in Mar 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Irma

Liked: Staff & service
Stayed 1 night in Mar 2022

8/10 Good

Patricia

Stayed 1 night in Mar 2022

6/10 Okay

Shehla

Disliked: Cleanliness, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Peter

Disliked: Staff & service, room comfort
Didn’t get a wink of sleep due to the two rooms next to us having an all night session
Stayed 1 night in Mar 2022

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Robin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No heating
Only issue i was cold at night sitting in my room had to put a fleece on no heating on all night , but it came on in the morning when i was leaving
Stayed 1 night in Mar 2022

8/10 Good

Stephen

Stayed 1 night in Feb 2022

10/10 Excellent

Richard

Stayed 1 night in Jan 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
The Roman Way is ideally situated for main roads, motorways and shops. The staff are very friendly and helpful. The rooms are spacious, although a little tired.
Stayed 3 nights in Jan 2022

6/10 Okay

Joa

Stayed 1 night in Dec 2021

4/10 Poor

Margaret

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival at property check in appeared normal.. On entering room the first thing noticed was the curtains which were quite literally falling off. On going to turn heating up it was cold night with snow, found not to be working. Telephoned the number given on information sheet and advised the person of the problem. When receptionist arrived she explained that the boiler had just broken.. Whether this was the case could be argued as it appeared that the radiator needed bleeding. We were taken to another room where the heating was working which seemed strange that only part of the building boiler broken. The room was cleaner and tidier looking than the original room. The bathroom stank of smoke although meant to be no smoking and there were no toiletries. Due to weather conditions no option but to stay. The following morning after checking out the pathway was not cleared and the car park was iced over. Making it dangerous underfoot and to manoeuvre car out. The hotel was informed of concerns. Originally ignoring contact until contacted by Expedia and then message received saying the message will be passed to management who will respond. Nothing. I would not recommend hotel.
Stayed 1 night in Nov 2021

6/10 Okay

Oona

Travelled with group
There was no shower gel or shampoo in the shower and we we roasting as the heating was on full blast and we couldn’t turn it down. Room 114.
Stayed 1 night in Dec 2021

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely and cosy lobby and bar area. Staff were amazing, especially Lisa - she was a gem! Rooms could do with a bit of upgrading and a kick of paint. But overall a pleasurable stay for the money.
Stayed 1 night in Dec 2021

2/10 Terrible

William

Business traveller
Disliked: Property conditions & facilities, room comfort
Not the best overnight
Room was in a different postcode to reception telly didn’t work there was no hot water from the shower and took 5 mins to open the faulty room door
Stayed 1 night in Dec 2021

4/10 Poor

Lee

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021

2/10 Terrible

DEBORAH

Disliked: Cleanliness, amenities, property conditions & facilities
First impression was dead flowers in the reception area. My first room was not good enough for a dog to sleep in. When I was moved to a so called refurbished room it was no better. Both rooms had dirty carpets that had not been hoovered for a very long time. No telephone to contact reception. Toilets didn’t flush. Bathroom full of mould. Teacups with no saucers. Curtains hanging off the rails. Lampshades filthy and at an angle. Holes in the wall filled and not painted. Absolutely disgusting. I agree totally with every other reviewer who has given a poor review. It was a disgrace. Do not stay there even if you are desperate.
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Ash

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Steven

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a refurbishment!!!
Very dated and dirty rooms. Staff were excellent though and very helpful. Bar area and reception all okay
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for me on its last legs wont be back prefer to sleep in my car
Stayed 1 night in Oct 2021

6/10 Okay

Bashiru

Business traveller
The access to the motorway and close to amenities.
Stayed 2 nights in Sep 2021

4/10 Poor

Lesley

Travelled with partner
Disliked: Amenities, property conditions & facilities
Didn't like anything about this hotel. The room we were first given had flooring that was more black staining than brown carpet. The second room we were given had a bathroom with broken tiles on the floor, a hole behind the taps, broken edging around the toilet surround, and generally bad and botched DIY type decorating. The general areas were tired, mucky and unwelcoming, with a broken window. We were staying only two nights and put up with it because we were seeing relatives and hadn't been able to book another hotel close enough.
Stayed 2 nights in Oct 2021

6/10 Okay

S

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Kathryn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Russell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Looks nice but lacks comfort.
On arrival the hotel looks really nice and when entering the reception the staff were friendly and the area looked presentable, however on entering the room again on first looks everything seemed fine until entering the bathroom, where there was one hand towel and one bath towel, not very appropriate for a couple. The bed looked big and inviting but unfortunately the pillows looked very small in comparison, the bed itself made a lot of noise and the mattress was uncomfortable. The room I booked online looked nothing like the room we had. And on the morning between 6am and 8am we found the other customers very noisy shouting to each other and to be honest it reminded me of living in Walsall where the neighbours used to scream in the streets after a night out, I don't know what it is with people nowadays but they certainly didn't care if other people were still sleeping. On the whole the hotel is clean and tidy, however comfort value is lacking, some advice would be to make sure you know how many towels you need for customers, change the overly used mattresses and put some signs up telling people to keep quiet when checking out or going for breakfast.This is a £30 a night hotel at best. I felt overcharged.
Stayed 1 night in Aug 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Great hotel to stay at
Our room was the very last room in the hotel so it was abit of a hike to get to but the hotel staff were very welcoming and the hotel was very bright but was very old fashioned. When we got to the hotel out key got stuff but the reception was very quick to come and help. The beds were super comfy. The hotel is good for a 2 night stay but not for longer. There are loads of restaurants nearby which was so handy. I reccomend this hotel
Stayed 2 nights in Aug 2021