Deluxe Suite | Iron/ironing board, free WiFi, bed sheets
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Reviews of Borough Arms Hotel

3 out of 5
Borough Arms Hotel
26 King Street, Newcastle-Under-Lyme, England

Reviews

7.6

Good

Rating 10 - Excellent. 50 out of 185 reviews" "
Rating 8 - Good. 72 out of 185 reviews" "
Rating 6 - Okay. 41 out of 185 reviews" "
Rating 4 - Poor. 15 out of 185 reviews" "
Rating 2 - Terrible. 7 out of 185 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was very tired looking. Parking was very difficult. It was noisy on the main Road and with the streetlights outside the room was never dark
Stayed 1 night in Mar 2024
Response from Kerry on 29 Mar 2024
Dear TracyI hope this message finds you well.We wanted to personally express our gratitude for taking the time to share your recent experience at the Borough Arms Hotel. We appreciate your feedback, as it allows us to identify areas where we can improve our services and enhance our overall guest experience.We were very disheartened to read about the challenges you encountered during your stay. Please accept our most profound apologies for any inconvenience you may have faced. At the Borough Arms Hotel, we strive to provide our guests with exceptional service and a comfortable, enjoyable stay. Your feedback serves as a crucial reminder of the importance of our continued efforts to meet and exceed your expectations and we will use your comments as an opportunity to refine our guest experience.Kind regardsHotel Receptionist

8/10 Good

King

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and well connected to the under-lyne town centre. But around the area it was mainly all road there wasn't a nice place to have a walk. Appart from that all good.
Stayed 1 night in Mar 2024
Response from Kerry on 29 Mar 2024
Dear Guest I hope this message finds you well.We wanted to personally express our gratitude for taking the time to share your wonderful feedback about your recent stay at the Borough Arms Hotel. Your positive review means the world to us.We are thrilled to hear that you had such an enjoyable experience during your stay with us. It is our constant endeavour to provide our guests with exceptional service and comfortable accommodation, it is truly rewarding to know that we succeeded in doing this during your visit.Our entire team at the Borough Arms Hotel works tirelessly to create a welcoming and comfortable environment for our guests, and your feedback serves as a great source of motivation for us to continue our efforts to exceed your expectations.We sincerely appreciate your support and trust in us, and we look forward to welcoming you back to the Borough Arms Hotel soon. If you have any special requests or preferences for your next stay, please do not hesitate to reach out to us directly, and we will be delighted to assist you.Once again thank you for choosing the Borough Arms Hotel, and for sharing your positive experience.Kind regardsHotel Receptionist

6/10 Okay

Matt

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed in room 25, window would not close fully so noise from road outside affected noghts sleep. If it had been a cold night I suspect the room would have been cold. Towel rail in bathroom was broken and cold. Kettle was intermittant. Breakfast was good and all staff I encountered were friendly. Overall reasonable value gor money but more general maintenance would make it excellent.
Stayed 1 night in Feb 2024
Response from Kerry on 29 Mar 2024
Dear MattI hope this message finds you well.We wanted to personally express our gratitude for taking the time to share your recent experience at the Borough Arms Hotel. We appreciate your feedback, as it allows us to identify areas where we can improve our services and enhance our overall guest experience.We were very disheartened to read about the challenges you encountered during your stay. Please accept our most profound apologies for any inconvenience you may have faced. At the Borough Arms Hotel, we strive to provide our guests with exceptional service and a comfortable, enjoyable stay. Your feedback serves as a crucial reminder of the importance of our continued efforts to meet and exceed your expectations and we will use your comments as an opportunity to refine our guest experience.Kind regardsHotel Receptionist

10/10 Excellent

Ahmad Ardashier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old Coach house near the centre of Newcastle under Lyme
Stayed 2 nights in Dec 2023

8/10 Good

Graham

Stayed 1 night in Dec 2023

10/10 Excellent

Roger

Stayed 1 night in Nov 2023

6/10 Okay

Chioma

Business traveller
My room was close up to the room and the sounds from cars,ambulances and all meant my sleep was short. Wish there was a noise protector to help guest enjoy their stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Martyn

Stayed 1 night in Nov 2023

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation is basic but great for exploring the area. The staff are excellent and really helpful. The restaurant is great and the food is excellent. We will return again if in the area. The hotel recommended going to the Wedgwood factory which was a full day visit and really enjoyable.
Stayed 2 nights in Nov 2023

8/10 Good

Ozohu Asmau

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice and polite The receptionists were exceptionally helpful, warm and nice people Kitchen/restaurant service was good
Stayed 5 nights in Oct 2023
Response from Claire, Hotel Receptionist on 29 Oct 2023
Dear Ozohu AsmauI hope this message finds you well. We wanted to personally express our gratitude for taking the time to share your wonderful feedback about your recent stay at the Borough Arms Hotel. Your positive review means the world to us. We are thrilled to hear that you had such an enjoyable experience during your stay with us. Our entire team at the Borough Arms Hotel works tirelessly to create a welcoming and comfortable environment for our guests, and your feedback serves as a great source of motivation for us to continue our efforts to exceed your expectations. We sincerely appreciate your support and trust in us, and we look forward to welcoming you back to the Borough Arms Hotel soon.

8/10 Good

craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and comfortable
The staff are extremely friendly and helpful and the hotel is very clean and the beds are comfortable. It is showing its age a little bit but that wouldn't stop me from staying here again. Breakfast is good value for money as well.
Stayed 1 night in Oct 2023
Response from Claire, Hotel Receptionist on 29 Oct 2023
Dear CraigI hope this message finds you well. We wanted to personally express our gratitude for taking the time to share your wonderful feedback about your recent stay at the Borough Arms Hotel. Your positive review means the world to us. We are thrilled to hear that you had such an enjoyable experience during your stay with us. Our entire team at the Borough Arms Hotel works tirelessly to create a welcoming and comfortable environment for our guests, and your feedback serves as a great source of motivation for us to continue our efforts to exceed your expectations. Providing comfortable accommodation and quality service at an affordable price is a great point of pride for us and we strive to ensure our guests have a comfortable stay without being too expensive. We sincerely appreciate your support and trust in us, and we look forward to welcoming you back to the Borough Arms Hotel soon.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Tremendous value, I was very pleasantly surprised at the quality considering the budget price. My only (very minor) criticism is that breakfast coffee was too weak.
Stayed 1 night in Oct 2023
Response from Claire, Hotel Receptionist on 29 Oct 2023
Dear BernardI hope this message finds you well. We wanted to personally express our gratitude for taking the time to share your feedback about your recent stay at the Borough Arms Hotel. Your review means the world to us. Our entire team at the Borough Arms Hotel works tirelessly to create a welcoming and comfortable environment for our guests, and your feedback serves as a great source of motivation for us to continue our efforts to exceed your expectations. Providing quality accommodation and service at an affordable price is a great point of pride for us. We strive to ensure our guests have a comfortable and welcoming experience without being too expensive. We apologise that you found the coffee too weak at breakfast and we have addressed this issue to provide a stronger brew in the future. We sincerely appreciate your support and trust in us, and we look forward to welcoming you back to the Borough Arms Hotel soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Reasonable
Basic hotel at a reasonable price
Stayed 1 night in Sep 2023
Response from Claire, Hotel Receptionist on 29 Oct 2023
Good EveningI hope this message finds you well. We wanted to personally express our gratitude for taking the time to share your feedback about your recent stay at the Borough Arms Hotel. Your positive review means the world to us. Our entire team at the Borough Arms Hotel works tirelessly to create a welcoming and comfortable environment for our guests, and your feedback serves as a great source of motivation for us to continue our efforts to exceed your expectations.Providing comfortable accommodation and excellent service at an affordable price is a great point of pride for us and our goal is to provide value for your money. We sincerely appreciate your support and trust in us, and we look forward to welcoming you back to the Borough Arms Hotel soon.

6/10 Okay

Hilda

Stayed 1 night in Sep 2023
Response from Claire, Hotel Receptionist on 29 Oct 2023
Dear HildaThank you for taking the time to rate The Borough Arms Hotel. Our entire team at the Borough Arms Hotel works tirelessly to create a welcoming and comfortable environment for our guests, and your feedback serves as a great source of motivation for us to continue our efforts to exceed your expectations.Providing comfortable accommodation and excellent service at an affordable price is a great point of pride for us and our goal is to provide value for your money. We sincerely appreciate your support and trust in us, and we look forward to welcoming you back to the Borough Arms Hotel soon.

6/10 Okay

Leon

Stayed 2 nights in Sep 2023
Response from Claire, Hotel Receptionist on 29 Oct 2023
Dear LeonThank you for taking the time to rate The Borough Arms Hotel. Our entire team at the Borough Arms Hotel works tirelessly to create a welcoming and comfortable environment for our guests, and your feedback serves as a great source of motivation for us to continue our efforts to exceed your expectations.Providing comfortable accommodation and excellent service at an affordable price is a great point of pride for us and our goal is to provide value for your money. We sincerely appreciate your support and trust in us, and we look forward to welcoming you back to the Borough Arms Hotel soon.

6/10 Okay

Hannah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Receptionist was absolutely lovely! Room was very basic and not the freshest- stains on chair and duvet, bit dusty. Lack of shower gel, shampoo and hairdryer. Very dated and tiny telly. Not a. ideal room but fine to stay in for a night. Can forgive the lack of amenities because of how cheap it was. Overall, it was fine.
Stayed 1 night in Sep 2023
Response from Claire, Hotel Receptionist on 29 Oct 2023
Dear HannahThank you for your feedback. we truly appreciate honest reviews as they help to enhance our services. we do offer hair dryers upon request from the reception , and we keep complimentary toiletries available from the front desk for your convenience. Your comfort is important to us, and we will continue to make improvements based on your input. Our entire team at the Borough Arms Hotel works tirelessly to create a welcoming and comfortable environment for our guests, and your feedback serves as a great source of motivation for us to continue our efforts to exceed your expectations.Providing comfortable accommodation and excellent service at an affordable price is a great point of pride for us and our goal is to provide value for your money. We sincerely appreciate your support and trust in us, and we look forward to welcoming you back to the Borough Arms Hotel soon.

6/10 Okay

David

Stayed 2 nights in Sep 2023
Response from Claire, Hotel Receptionist on 29 Oct 2023
Dear DavidThank you for taking the time to rate The Borough Arms Hotel. Our entire team at the Borough Arms Hotel works tirelessly to create a welcoming and comfortable environment for our guests, and your feedback serves as a great source of motivation for us to continue our efforts to exceed your expectations.Providing comfortable accommodation and excellent service at an affordable price is a great point of pride for us and our goal is to provide value for your money. We sincerely appreciate your support and trust in us, and we look forward to welcoming you back to the Borough Arms Hotel soon.

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023

6/10 Okay

Daniel

Stayed 1 night in Aug 2023

6/10 Okay

Anne

Disliked: Property conditions & facilities
Good service, friendly restaurant staff but hotel in need of updating.
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Kathryn

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

CHRISTINE

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good value for the price
Basic hotel room for a one night stay that suited our purpose. Rooms were clean and comfortable with a good shower. Staff were all friendly and helpful and the breakfast was good and plentiful. There was also free parking which is always a plus
Stayed 1 night in Jul 2023
Response from Claire, Receptionist at Borough Arms Hotel on 8 Sept 2023
Dear ChristineWe are delighted that you enjoyed your stay at our hotel and you enjoyed your breakfast. Thank you for choosing to stay at our hotel and we look forward to welcoming you back to the Borough Arms Hotel in the future.

6/10 Okay

Ashley

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Absolutely fine for what I paid. Room basic but clean but no shampoo sachet was annoying!
Stayed 2 nights in Jul 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Suited my needs fully, good value, would definitely stay again.
Stayed 3 nights in Jul 2023

6/10 Okay

Dean

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
a cheap nights stay
for a cheap nights stay its ok, the rooms are a bit dated and in need of redecorating and had no shower gel or shampoo and also had no facilities to make a hot drink
Stayed 1 night in Jun 2023

8/10 Good

Leah

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice but badly cleaned room
The hotel itself is an attractive building with friendly staff. The room and bathroom was a good size and it was nice to have the added bonus of a bath as well as a shower overhead. Unfortunately our stay was let down by the cleanliness of the room, it was clear that the room had not been hoovered. There were hairs in the bathroom and dirty tissues in one of the drawers. This really is a first in a room that should have been cleaned. We were only staying one night so I didn’t complain and cleaned up myself minus the tissues. We arrived in 30c heat and the sun was on our room, curtains open and windows closed. Due to this, it made the room uncomfortably hot so I would recommend that you request the windows be left open for your arrival. We stayed in room 2 and the road can get noisy too. Overall I would stay again but would have to insist that the room was cleaned properly.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 2 nights in May 2023

6/10 Okay

Johnson

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Mariusz

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023

6/10 Okay

Vanessa

Stayed 1 night in May 2023

8/10 Good

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
Good value for money if you just need somewhere to stay for a short stay - excellent staff
Stayed 1 night in May 2023

10/10 Excellent

Farah

Stayed 1 night in May 2023

6/10 Okay

Damian

Business traveller
Liked: Cleanliness
Check in was fine, but I was placed across the car park into the annex building. The room was clean but a little dated, also I had booked a double room but given a twin. The walls in the annex building must be quite thin as the person next door kept me awake for an hour talking on the phone at two o’clock in the morning. I won’t be staying here again.
Stayed 3 nights in Mar 2023

10/10 Excellent

Craig

Stayed 1 night in Mar 2023

6/10 Okay

ADRIAN

Travelled with partner
Liked: Cleanliness, staff & service
Not far to walk into town. Not very scenic in immediate area. Good size car park. Large bar area. Bed comfy, pillows not so. Room very basic and a little unattractive. Very good value for price paid.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ahmad Ardashier

Stayed 1 night in Feb 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

vincenzo

Stayed 1 night in Jan 2023

8/10 Good

Marion

Stayed 3 nights in Jan 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Alex Polizzi would have a heart attack!
Not great, had to change rooms due to the door lock not being secure. Room was also extremely depressing and dingy. We asked to be moved and we had to pay to do so! New room was better as the door was secure however it was also dingy and old. Needs a total revamp. Hotel is stuck in the early 80's. Rusty shower rail, no back on remote. Basic. However, it was clean and the bed was comfortable.
Stayed 1 night in Jan 2023

8/10 Good

L

Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Steve, Swindon

Stayed 1 night in Dec 2022

8/10 Good

Pauline

Stayed 1 night in Dec 2022

8/10 Good

Ahmad Ardashier

Liked: Staff & service, property conditions & facilities, room comfort
Friendly staff. Room is clean
Stayed 1 night in Dec 2022

6/10 Okay

Kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Reasonable hotel
Reasonable hotel . Getting quite tired now. Baths / showers often grubby, No TV working on my last stay Good value for money
Stayed 1 night in Nov 2022

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

claire

Travelled with family
Liked: Staff & service
Needs an update
Service was good, breakfast freshly cooked and nice. Parking was tight. Decor in bathroom needed a freshen up. Despite turning radiator off it remained fully on, room consequently was too hot. Location for visiting Keele University was ideal
Stayed 1 night in Nov 2022
Response from reception on 26 Nov 2022
Thank you for taking time to leave a reviewAll comments are passed to the management and dealt with accordingly