I had booked this hotel for my friends and I to celebrate my Birthday on Sat 20th Nov. The Reception staff were lovely and spoke really good English.
We decided to eat in the hotel restaurant on the Friday night, as we had a busy day and just wanted to relax.
When we asked if there was a table available, (we should have been told then, that they could not accommodate our booking as they were short staffed). But we were told that they would put a table together and they would call us in 30 minutes. We were sitting in the Hotel bar for 45 minutes, so we went to the restaurant and were seated straight away.
After some wait before our order was taken, the waiter told us that he had been working since 10am that morning & that they had 3 people off sick and he was the only waiter on duty. He also said we could have the water for free, as we had waited so long to be seated. The time was now 8.30pm. So we thought we were better off just waiting for our food, rather than going somewhere & having to wait again.
At 9.30, I asked how much longer before our food would be ready & the waiter brought it straight out. Everyone had their meals, apart from me. The waiter told me that the chef had burnt my burger and would have to make me another one, laughed and walked away.
I didn't get my food until 10pm and was really quite annoyed with the service and communication we had received.
After some conversation, we were given a discount.
The breakfast is plentiful and very nice.
This hotel is amazing from moment we walked in we was amazed the look and style of this hotel was perfect. Once arriving at the room we was blown away by how nice and clean it was. The TV was a flat screen and the wifi was quite strong also an the dinner and breakfast that was on offer was gorgeous would deffinately remmond this hotel to anyone travelling to düsseldorft.
Flying into Dusseldorf Airport, the S Train has a platform below McDonald's in the Arrivals Hall and when you buy your tickets at the machine on the platform, you will have to specify Dusseldorf Hauptbahnof. For me, the wife and 2 kids it came to 15 Euros one way. Walking out of the station, cross the road and follow the pavement southwards and then round the bend and you're at the hotel - 5 minutes away! It is neighboured with plenty of restaurants, take-aways and convenience stores so you don't have to worry about booking meals in the hotel.
Check-in was quick and the room was massive. It had a safe for valuables but no fridge or air con so we had to keep the windows open but that meant listening to the traffic (and party goers) going past all night - not the best recipe for a good sleep. There was also a TV but you only get local German channels, but it did have an USB port (I didn't have a memory stick to try this, so can't comment). I ordered extra pillows and the staff came round within 10 minutes and I found everyone working there to be polite and proficient and spoke very good English.
The hotel is quite centrally located, so I found most Tourist places (Altstadt, Konigsalee and the Rhine Tower) within walking distance just be aware there are jay walking laws with on-the-spot-fines.
Check-out was even easier and took me about 2 minutes (handed over the key and after a few clicks of the mouse, I was able to leave), simples!
I just spent two nights in the Derag hotel and I was very impressed. I found it a little distance away from the main areas but I was generally in taxis for meetings anyway so didn't matter so much. Some nice touches like free bottles of water and beer in the room.
Stayed on a Friday night in a single room (double bed for single use) - all was good and hotel was located centrally within about 15-20 minutes walk of Old Town. I didn't opt for breakfast. Free WiFi. Recommend
Hotel is on a busy road and few rooms have air con, however, if you're hot ask for a fan and if it's noisy then ask for ear plugs. The hotel can provide you with items to help your stay more comfortable, sometimes they're already in the room other times you need to ask.
I've stayed here many times and would happily stay again. The breakfast is, in my opinion, overpriced.
As a city center, Stadtmitte consists of offices and retail stores. Here you can find the city's main train station Hauptbahnhof, the Schauspielhaus theatre, and exciting cultural event Düsseldorfer Karneval. There are two well-known shopping streets, Königsallee known for its designer showrooms and manicured canal, and Schadowstraße which is one of the most visited shopping streets in Germany.
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