3 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of The Westin Beach Resort & Spa at Frenchman's Reef

4.5 out of 5
The Westin Beach Resort & Spa at Frenchman's Reef
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas

Reviews

8.0

Very good

Rating 10 - Excellent. 377 out of 1003 reviews" "
Rating 8 - Good. 341 out of 1003 reviews" "
Rating 6 - Okay. 176 out of 1003 reviews" "
Rating 4 - Poor. 69 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mieraf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Mieraf, it's wonderful to hear that your stay with us at The Westin Beach Resort & Spa at Frenchman’s Reef met your expectations. We sincerely appreciate your high rating on Expedia. Thank you for your support, and we hope to welcome you back in the near future.

8/10 Good

Richelle A

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Thanks for the 4/5 rating, Richelle!We're thrilled you enjoyed your time at The Westin Beach Resort & Spa at Frenchman’s Reef so much! We look forward to sharing an even better experience with you soon.

10/10 Excellent

Aric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Thank you for the excellent rating, Aric!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Westin Beach Resort & Spa at Frenchman’s Reef! We look forward to hosting you again soon.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
Thanks for the amazing rating, Marissa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Westin Beach Resort & Spa at Frenchman’s Reef!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Anthony, it's great to see such a high rating for The Westin Beach Resort & Spa at Frenchman’s Reef. We trust you had an exceptional stay with us and we look forward to providing another top-notch experience on your next visit.

6/10 Okay

Theodore Bryan

Travelled with family
Liked: Amenities
Property nice. Not directly on sand. No valet parking
Stayed 7 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Theodore, thank you for your feedback. It's great that you liked the property. Your input on the location and parking is appreciated as it helps us understand guests' preferences better. We hope to have the opportunity to provide an even more satisfactory experience for you in the future.

8/10 Good

Andrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice private beach
Stayed 5 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Andrey, thank you for sharing your thoughts. It's wonderful to hear that you appreciated the private beach at The Westin Beach Resort & Spa at Frenchman’s Reef. We hope you experienced memorable moments and look forward to welcoming you back for your next visit.

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Our family stayed only one night between other locations. We had a beautiful oceanfront room and enjoyed our time at the adult pool swim up bar.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Corinne, thank you for your lovely feedback. It's fantastic to hear that your family had an enjoyable stay at The Westin Beach Resort & Spa at Frenchman’s Reef, and that you found the oceanfront room to be delightful. We're also thrilled that our adult swim up bar offered an enjoyable experience. Our team members are excited for the opportunity to serve you and your family once again on your next visit.

10/10 Excellent

Heather M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 4 nights in Mar 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 3 Apr 2024
Heather, we're thrilled to hear about your fantastic experience at the Westin Beach Resort and Spa! Our team takes pride in providing phenomenal service and we're glad that this was reflected during your stay. We can't wait to welcome you back for another amazing stay in the future!

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a true resort. It has three pools, including a splash area for young children and a private pool for adults. There's also a private beach and staff on hand to provide free beach activities like paddle boarding, kayaking and snorkeling. My favorite favorite part is the gym! It's super modern with a water view and the pickleball court was very popular. Many will notice every spot at this resort as a view, from the restaurants to even the hotel store balcony. The only consideration is this island is not walkable, so if you need to get to a local store you need a taxi and food service ends at 10pm and there's no Door Dash, so late night snackers better plan ahead.
Stayed 5 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
April, it's heartening to know you had a fulfilling experience at The Westin Beach Resort & Spa at Frenchman’s Reef. We're glad our abundant amenities, comprehensive fitness center, and stunning views met your approval. We also appreciate your note on local accessibility and evening food options. We'll certainly pass these on for further consideration. We eagerly await your next visit for even more fun-filled beach activities and starlit experiences.

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
I LOVED this hotel. I came here the first day by myself and felt so safe and all the workers were so accommodating to me and helping me know to about what to do and how to stay safe. Also, the breakfast is to die for, so so so so good! This hotel is definitely more of a family styled hotel, so there are lots of kids, but they do have adult areas that have bars and beautiful views! 10/10 recommend
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Nicolette, your heartening review about your stay at The Westin Beach Resort & Spa at Frenchman’s Reef is greatly appreciated. It's delightful to know our team members catered to your needs and provided useful advice to enhance your stay. We're indeed proud of our high-quality breakfast and the diverse setting perfect for both families and individuals seeking a tranquil ambiance with breathtaking views. It'll be our pleasure to host your stay again in the future. Thank you for your glowing recommendation!

10/10 Excellent

Roderrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice! The resort is amazing! The views are top tier!
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Roderrick, it's delightful to hear your encouraging words about The Westin Beach Resort & Spa at Frenchman's Reef. We're pleased that our resort and its beautiful views left such a positive impression. We sincerely look forward to welcoming you back for another amazing experience.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Sean, thanks for choosing The Westin Beach Resort & Spa at Frenchman's Reef and sharing your wonderful rating. We're thrilled to see you had a five-star experience. We eagerly look forward to hosting your next stay with us.

10/10 Excellent

Jazmin Elizabeth

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Jazmin, thank you for your fantastic rating. We're thrilled that your stay at The Westin Beach Resort & Spa at Frenchman’s Reef met your expectations. We hope to welcome you back soon for another delightful experience.

10/10 Excellent

Tamarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Tamarah, we are thrilled to see your high rating of The Westin Beach Resort & Spa at Frenchman’s Reef. It seems like you had an excellent stay with us. We strive to provide a memorable experience to all our guests. Your feedback is greatly appreciated and we hope to have the chance to host you on a future visit!

10/10 Excellent

JaLissa

Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Apr 2024
JaLissa, it's wonderful to hear that you've had a great stay at The Westin Beach Resort & Spa at Frenchman’s Reef. We are thrilled you took the time to rate us, and we look forward to welcoming you back in the near future. Thank you so much for your support.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Andrea, it's wonderful to hear that your stay at The Westin Beach Resort & Spa at Frenchman’s Reef was enjoyable. We appreciate you taking the time to provide a rating on Expedia and we look forward to welcoming you back in the future!

10/10 Excellent

Robert, Spicewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views of the bay, and cruise ships coming and going. We only had one night due to a Cancelled flight, but the service and accommodations were excellent. We had dinner at the boy sushi bar, and really enjoyed the sushi and atmosphere. I would definitely consider this a great place to stay while in the Virgin Islands. The only issue was the room AC took quite a while to cool down and drop the humidity. Not bad enough to complain at the time, but if it was any hotter might have let the maintenance crew know. Otherwise was too tired from a long day of flight delays in a crowded hot airport (STT).
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Robert, it's wonderful to hear you found the views at The Westin Beach Resort & Spa at Frenchman’s Reef compelling and appreciated our culinary offerings. Understandably, ideal room temperature is crucial for comfort, so we appreciate your patience on that front. We're hopeful your AC situation was a minor issue in an otherwise enjoyable stay. Your kind words about considering us as your go-to place in the Virgin Islands are greatly appreciated and we're looking forward to hosting you again. Safe travels until then.

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, property conditions & facilities
No cell phone reception in the room—we had to walk outside to get reception. The WiFi didn’t work for us and the TV had a big box of resort info blocking the screen that we couldn’t get rid of so we couldn’t use it. The room was also tiny had no microwave and the bed was so stiff it hurt my back. Not worth $800 before tax! I’ve stayed at many hotels under $300 that were more comfortable. The resort outside the room was pretty.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Kate, thank you for sharing your feedback. It's a letdown to hear about the technical difficulties you experienced during your stay, particularly with the phone reception and in-room amenities. We always aim to provide seamless and comfortable accommodations. It's good to know you found the outdoor surroundings appealing, but we understand that comfort extends to private quarters as well. We value your input and it helps us make relevant improvements. Our team is eager to correct these discrepancies should you decide to stay with us again. We believe we can provide a more satisfying experience for you.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful property. My only complaint was a corporate event was being held during our stay and my family and I were prevented the use of the main pools and bar. We were also paying guests and would like to have use of the pool instead of being crammed with 200 other guests into a smaller area and having to walk flights of stairs for bar service.
Stayed 5 nights in Mar 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 19 Mar 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

10/10 Excellent

Jessica Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love the views. and the property pools and lounge chairs were my favorite
Stayed 4 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 19 Mar 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

Calvinique

Liked: Cleanliness, amenities
Awesome
Stayed 2 nights in Mar 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 19 Mar 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

JOHN CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous views from the hotel. We enjoyed the combination of beach and pool environments the hotel offers. Food service at some of the restaurants were lacking. Some of the restaurants had capacity but the staff was not willing to fill the tables, at peak dining times.
Stayed 4 nights in Mar 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 19 Mar 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

4/10 Poor

Edina

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Do not recommend this property for vacation on St. Thomas. The Westin staff was unfriendly throughout the resort (from the beach bar to the pool area to the front desk). The only staff members who were nice and deserve a shout out was Benito who checked us in and the lady at the concierge desk who helped us with dining options. Cleaning ladies were so loud in the hallways every morning and didn’t vacuum the room once during our 4 days there. Cashiers/baristas at the Frenchman’s cafe constantly charged me for a large coffee when I asked for a small. At the end of our stay, the front desk charged us an extra 110 dollars for internet when we used the “free WiFi” they advertised on their website and on Expedia. The views from the property are beautiful, the amenities are also very nice, also I do recommend dining at the sushi restaurant however the service was so disappointing that if I do return to St. Thomas in the future, I will definitely not be staying here. You’re better off spending a bit more and getting a much better vacation experience at a 5 star hotel.
Stayed 4 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 19 Mar 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the many inconveniences you have experienced. Hope to have you back in the future!

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the various places to eat. We also enjoyed the shuttle to the Bouy Haus where we could walk to the Salt Shack to eat. We used the kayaks and liked the beach.
Stayed 11 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 19 Mar 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

6/10 Okay

Lauren

Ok
Stayed 3 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 1 Mar 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

Meseret

Stayed 1 night in Feb 2024
Response from Customer Service on 27 Mar 2024
Meseret, we're delighted to hear that you've had a wonderful stay at The Westin Beach Resort & Spa at Frenchman’s Reef. It's fantastic that we've been able to meet your expectations. We look forward to welcoming you back for another unforgettable experience.

4/10 Poor

john, Fort salonga

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
This is my first time EVER reviewing a Marriott property in 27 years of being a loyal Marriott owner and user of all their properties With the exception of one staff member at the front desk The staff was either rude, LAZY ,inattentive and all on their cell phones. Slow would be an understatement .We checked in and there were blood drips on our comforter clear as a could be. The air conditioner filter was clogged with debris and shut down last night of our stay putting the room to 76 degrees. resort 4 months open- Watch out for overcharging your bill- watch out especially for the taxi drivers who ,if you are not aware of set pricing , try to overcharge you. As an example-coming in from airport should have been 16$ a person with 1bag-somehow it got to 44 -on the way back should have been 16$ per person again - our driver said 83$ because it was only us and it was considered a private taxi- I showed him rates and amazingly it turn into 32$ -on property restaurants were overpriced undersized portion and took forever to get service and food . Last night of stay we waited 20 minutes just to get drinks to a table for 2 - bar ran out of beer during happy hour 4 x's Breakfast -to get a cup Of coffee-waitress went got cup-then got coffee then got milk stopping at other tables, coffee was cold by then and forget about getting a cup of tea Overall the Westin was a beautiful resort but Marriott needs to clean house starting with manager- -overpriced/horrible staff get some management
Stayed 2 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 2 Mar 2024
Good day, thank you for staying with us at the Westin Beach Resort and Spa. We are so sorry for the many inconveniences that you have experienced throughout your stay and are very appreciative of the feedback. We do wish to welcome you back to our resort in the future!

4/10 Poor

Jeanette

Stayed 6 nights in Feb 2024
Response from Customer Service on 27 Mar 2024
Jeanette, thank you for taking the time to rate your recent stay. It's concerning to see that it did not meet your expectations. We take feedback seriously and would like to discuss your experience further, if possible. We wish to ensure your next visit meets the high standards we set for all our guests.

10/10 Excellent

Celita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and accommodating. Room was clean and room service was on point
Stayed 3 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 27 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

6/10 Okay

Jennifer

Travelled with family
For the rates being charged, everything should just be Better. Our shower didn't drain properly so we were always standing in 6" of water. Our sink didn't drain properly. Housekeeping missed us & would Never leave enough washcloths or towels for a family of 4. Housekeeping didn't seem to have a vacuum -- at all. I repeat, a resort on a BEACH where people are tracking SAND in didn't use a vacuum regularly -- if At All. The floors were Gross. You claim that we have exchange privileges with Buoy House yet we couldn't use their pool or their beach chairs. Soo basically we could just use their restaurants? -- like Any NON-guest of the resort?!? We paid alot of money to feel inferior & to discover that my kids couldn't even use 2 of the 3 pools at the Westin. The location is beautiful. Most of the outside grounds are nice. The food was good in restaurants & service decent (even if drinks were badly watered down). And any time we needed the missing towels, washcloths, or coffee because housekeeping never came... the staff was always Very Nice, apologetic, & relatively quick to rectify the issue... but at these rates, Everything should just be Much Better! Will not be recommending this resort to others.
Stayed 6 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 24 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience you have experienced throughout your stay.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great views. Very clean. Liked that it had its own pool and beach. Also that we had a shuttle that took us down to the beach. Also loved the beach chairs, pool chairs and umbrellas. Decent staff. Odell at the entrance offered good suggestions to us and was very friendly. Some areas of improvement are 1. Manage pool towels better as they ran out a few times. Keep better track of how many towels are going out and to whom 2. Make more kid friendly, get more games/entertainment and the serentity pool was the best pool for kids yet we were kicked out of it 3. Have more affordable meal options and local food options on campus. To eat offside was a $9 cab ride each way each person.
Stayed 5 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 24 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

6/10 Okay

David

Travelled with family
Liked: Amenities
The amenities are top notch and everything is great quality, however we could barely see the ocean from our balcony, we were ignored a few times by restaurant staff, I asked for an iPhone charging chord in the gift shop and the lady that was working in the office was rude and shut the stock room door on me, the coffee shop employees acted like they were miserable. We went over to Secret Harbour resort because of the poor service and loved it there. The rooms were much bigger and everything was oceanfront. The bellman put 6 bottles of water and 6 Coronas in the fridge for us and everyone there was nice and accommodating.
Stayed 2 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 23 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

6/10 Okay

Samir

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The grounds/location of the property is beautiful/breathtaking. The views are out of this world.
Stayed 2 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 20 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

8/10 Good

john

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel. Service could be better. Overall the property is new and well maintained
Stayed 4 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 20 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 20 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 8 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

4/10 Poor

Jon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property, amenities, pools, rooms was as expected. Clean, most in great shape and aside minor facility issues, I give it a solid A. No problems with check in/out, air con in room, view, and overall dining experiences. Expect a five star hotel with two/three star “island time” service restaurant services. We have been on the BVIs a week before and learned to slow down….However, we are paying a bit more and mostly received better service than most other places so keep that it mind coming from a New Yorker who thinks WAIT is a “four letter word” :-) In the end …. positive all around…. Except one nasty incident. The front desk clearly stated there was complete reciprocity on using Bouy Haus and their restaurant, beaches, water sporty things and pools. If you enter the pool area facing the Westin hotel there’s no signs except “Bouy Haus”. We took up a small lounge chair and went to the pool. Ordered a few round of drinks, charged to our obvious Westin hotel room and was wearing the Westin fabric bracelets. We were there for about 45 min to an hour as we had lunch reservations at Salt Shack next door in an hour. Our “fatal mistake” is when we did a quick 10 minute lie down in the cabanas. After we were getting up to head to lunch. Mr Ricky accompanied by security - blocked myself and my fiancée and stated “what is my intentions here?” if this isn’t passive-aggressive, I don’t know what is! Of course I said “why, what’s the problem?” He berated me.
Stayed 2 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 8 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience you have experienced. Hope to have you back in the future!

10/10 Excellent

Mordechai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 6 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 6 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 6 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Slow service. The shower did not work. The room safe did not work. The cleaning staff left our room open the entire day while we were away.
Stayed 7 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 31 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We apologize for the inconvenience that was experienced throughout your stay. Hope to have you back in the future!

4/10 Poor

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from The Westin Beach Resort and Spa Frenchman's Reef on 31 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We apologize for the inconvenience that was experienced throughout your stay. Hope to have you back in the future!

6/10 Okay

Josephine

Liked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 30 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with lots of amenities - very nice experience.
Stayed 5 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 30 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

8/10 Good

Roger D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from The Westin Beach Resort and Spa Frenchman's Reef on 30 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

NANCY

Liked: Amenities
Fantastic vacation resort! Hands down one of the best we ever stayed at, and we stayed at some really lovely places.
Stayed 3 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 30 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

2/10 Terrible

Caridad

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Overpriced got food poison in twice gave me $90 dollars refund only i want a refund for two days of not being able to enjoy the hotel i was stuck throwing up in bed stomach pain headache it was horrible for both of us
Stayed 3 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 30 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated. We do apologize for the inconvenience that you have experienced. Hope to have you back in the future.

10/10 Excellent

Keith Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot! The views are outstanding from the hotel. The staff were very accommodating and friendly. The food at the hotel restaurants was very very good. We stayed here for 7 days and ate at the restaurants every day. The property is so clean. I was very impressed and will definitely be back again. Highly recommend this Westin property!
Stayed 6 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 22 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot great beach
Stayed 1 night in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 22 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!