Superior Room, 1 King Bed, Balcony, Hill View | View from room

Reviews of Bunker Hill Hotel

3 out of 5
Bunker Hill Hotel
2307 Commandant Gade, St. Thomas

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1018 reviews" "
Rating 8 - Good. 297 out of 1018 reviews" "
Rating 6 - Okay. 143 out of 1018 reviews" "
Rating 4 - Poor. 98 out of 1018 reviews" "
Rating 2 - Terrible. 73 out of 1018 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location makes it easier to go explore areas not close to the cruise ships. Yards away from the "99 Steps" which you take to see Backbeards tower. Just a few blocks off the beaten path makes it more quiet than others on the strip. A/C in the room was great. Mini-mart across the street. Breakfast in the morning is better than average and with a gorgeous open-air view. No elevator so you need to be able to use stairs.
Stayed 3 nights in Mar 2024

8/10 Good

Brynn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was clean and a great value. Location was convenient to the ferry terminal ...about a 10 minute walk so we didnt need to catch a cab. Staff were very friendly. It isnt the 4 seasons but like I said it is a great value and as depicted on online.
Stayed 1 night in Mar 2024

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Sade Kashonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My man and I really enjoyed our stay at the Bunker hill hotel great room service, great food, great people and they actually cook there food
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place..love the style and convenience to old Town
Stayed 1 night in Jan 2024

4/10 Poor

ingrid

Travelled with family
Great overall location. Bad neighborhood. Staff very courteous breakfast was ok. Property not as it is pictured. Very rundown. Damage in room and property overall disrepair. Pools are small With one located in the restaurant. Had to climb 3 flights of stairs with heavy luggage. Expedia should remove from their list of options.
Stayed 1 night in Mar 2024

10/10 Excellent

Fiona

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The professionalism of the staff makes up for a lot. However, unless you like walking, it’s not very convenient to get anywhere and it’s on a hill that makes transportation a challenge.
Stayed 3 nights in Mar 2024

4/10 Poor

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
This property has great potential!! Super unique and could be awesome if there were some serious rehab and renovations done to it. We traveled with our 4 kids aged 12, 11, 8, 5 and I think they were the only kids there. The hotel is geared towards adults for sure. The pool is tiny and is supposed to only be used as a sitting pool so that wasn't fun for the kids. The rooms were not as clean as we are used to, but we still felt okay in them. The towels were all white, but a collection of many different kinds of towns, none soft or luxurious. There are LOTS and LOTS of stairs... like everywhere you go there are stairs. We liked the stairs and felt like it added to the coolness of the hotel. The staff was INCREDIBLE!! Joann at the front desk was helpful and kind. The server at breakfast was always super nice and happy to help! Breakfast was great in comparison to what we thought it was going to be. Not many options, but warm and cooked fresh. Al was incredible as well. Make sure you have plenty of cash for taxies as none take card. We learned the hard way and burned through hundreds in a matter of 2 days just getting our family too and from places. This is NO WHERE NEAR A BEACH.... like no beaches anywhere around. I wish I would have looked into that more before I booked as we are beach people. But the hotel was walking distance to the ferry that took us to St. John for a day trip. You can tell the staff truly loves this property and it's like a little family.
Stayed 2 nights in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrific -- friendly and extra helpful. Made me feel right at home and well cared for.
Stayed 1 night in Mar 2024

10/10 Excellent

Erik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tremendous, friendly staff, great location, pleasant rooms and beautiful historic building.
Stayed 1 night in Mar 2024

4/10 Poor

Nishant, brampton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Walter

Liked: Cleanliness, staff & service
Knowledgeable and friendly staff
Stayed 10 nights in Mar 2024

6/10 Okay

David Grove

Phone did not work a/c leaked - staff was very accommodating . Lot of stairs
Stayed 1 night in Mar 2024

10/10 Excellent

samantha, Newport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Carri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would, absolutely, stay at Bunker Hill again. We stayed for two nights and were very pleased with our stay. The room was clean, the restaurant was quite good, there was free breakfast included, and the room was quite nice compared to other options in the same price range.
Stayed 2 nights in Mar 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was right in the historic district and easy to walk to places in the downtown. It also had a pool which was quite relaxing after a seriously early morning flight to get there.
Stayed 1 night in Feb 2024

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Pool was warm . Food was good
Stayed 4 nights in Mar 2024

4/10 Poor

Lois

Disliked: Property conditions & facilities
no hot water fir shower at 8am, water all over floor from AC, way too many stairs. debris and garbage in sight.
Stayed 1 night in Mar 2024

10/10 Excellent

Sol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Bunker Hill. We booked the economy room and it was spacious. The previous comments about the stairs are true BUT we were on the top floor and stairs weren’t that bad with 2 heavy luggages. (Note that we are in our 20s). The room was pretty standard. However it had everything we needed. The breakfast was very nice addition and had variety of options. The staff were very nice and actually helped us to get a taxi from a more remote area when the taxi company did not want to come for us. The in-house restaurant and deli were a nice plus. Location is everything, especially since it is close to restaurants/bars and the safari route. Overall just had a pleasant experience, would definitely return! The only downside was that the AC condensation dripped down at times, wetting one of the night stands and our stuff on it.
Stayed 4 nights in Mar 2024

6/10 Okay

Suresh, WESTWOOD

Disliked: Cleanliness, staff & service, property conditions & facilities
It is close to the center of town but other than that, there isn’t much to recommend this hotel. The reception area is dismal, service indifferent and the property itself in less than good condition. Breakfast was basic and while dinner at the restaurant was good, it was extremely overpriced for what it was. We only stayed one night.
Stayed 1 night in Feb 2024

6/10 Okay

Nicole

Disliked: Property conditions & facilities
The room was not clean
Stayed 2 nights in Mar 2024

6/10 Okay

Sairah Thompson

Liked: Cleanliness, staff & service
I liked my stay enough to return.

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
This is an older building but efforts are made to keep it up. The room was small but clean. The staff were very friendly and respectful. Lots of stairs. The complementary breakfast was good.
Stayed 4 nights in Feb 2024

8/10 Good

Jamie, Sandy Springs

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is absolutely worth the price. Meaning it’s not bad, but if you had to pay $50 more you’d be overpaying. I stayed in a room that’ll accommodate 6 people. Even though it accommodates 6 people you still have to pay for all 6 people, individually. There is nothing bright or extra about this hotel, we only needed to stay for 1 night so I can’t complain. Nice staff, very local. I probably wouldn’t stay again, but perfect if you’re on a budget.
Stayed 1 night in Feb 2024

10/10 Excellent

Emilia

Stayed 1 night in Feb 2024

8/10 Good

Kathy

Travelled with partner
Liked: Staff & service
Gracious staff who seem to think information is a "need to know" basis, clean but the facility is a bit run down - well used.
Stayed 1 night in Feb 2024

10/10 Excellent

Gabby

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, staff is excellent, and central to a lot of shopping stores, food, and bars.
Stayed 3 nights in Feb 2024

10/10 Excellent

Edward

Travelled with family
Awesome place for the rate. Much nicer than I expected.
Stayed 1 night in Feb 2024

6/10 Okay

Erin

Disliked: Amenities, property conditions & facilities
We couldn’t open the shades due to lack of privacy. Property was quaint but dated and not well maintained. One example were very old hollow doors on bathroom that were in bad shape. I chose to wait til the next hotel to shower. It didn’t seem like they put in effort to maintain the property. Pools were the size of hot tubs. There was no in room coffee. Most positive thing was the restaurant and staff which were very good.
Stayed 1 night in Feb 2024

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Travelled with family
Liked: Staff & service
Room was very poorly lite. Tv was not working.
Stayed 1 night in Feb 2024

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely wonderful!!
Stayed 8 nights in Feb 2024

4/10 Poor

Stephen

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We stayed the week before in room 51 and it was very nice, but this time we stayed in room 32. Room 32 did not have a working deadbolt on the front door, only had one locking door of the three slider doors, and there was no running water the next morning for us to take showers or to clean up. We liked the hotel, staff, and location, but there needs to be some improvements on the rooms.
Stayed 1 night in Feb 2024

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

2/10 Terrible

Alfonso

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Don't bother. Good Location near the cruise ships and shopping and close to airport. But that is where it ends. After walking around the room for 5 min in without socks the bottom of my feet were black. Bed was so uncomfortable we could not sleep and friends in the adjacent room said they saw bed bugs. Move on from this listing.
Stayed 1 night in Feb 2024

4/10 Poor

christopher

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Water stopped working. Room was dirty, air conditioner leaked and turned the room into a puddle. Wi-Fi didn’t work. And to top things off there was a baseball sized tarantula in the bathroom. Great location, though.
Stayed 2 nights in Feb 2024

2/10 Terrible

Sasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Frantz

Stayed 1 night in Feb 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This worked very well for us. Very convenient, very clean and comfortable.
Stayed 1 night in Feb 2024

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Doug

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. Rooms are simple but nice and clean. Breakfast is good
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything
Stayed 1 night in Feb 2024

8/10 Good

Tyeisha

Liked: Cleanliness, staff & service, amenities
Nice stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Suzette

Travelled with family
Liked: Cleanliness, staff & service, amenities
The charm and unique spaces to eat and cool in the pool are great. Updates in the room with better showers and ac are needed but staff amazing and the Caribbean city vibe location with shops are fun!
Stayed 1 night in Feb 2024

8/10 Good

Sandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator. Lots of stairs. Definitely need a bellhop. Limited parking. Friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Fred

Stayed 1 night in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024