Aerial view

Reviews of Pelican Pointe Hotel by Sunsational Beach Rentals

2.5 out of 5
Pelican Pointe Hotel by Sunsational Beach Rentals
445 S. Gulfview Blvd, Clearwater Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1003 reviews" "
Rating 8 - Good. 285 out of 1003 reviews" "
Rating 6 - Okay. 65 out of 1003 reviews" "
Rating 4 - Poor. 20 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Would have loved a Jacuzzi though.
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

jorge

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 17 Apr 2024
Hi Jorge. Thank you for taking the time to share your feedback with us. We appreciate your 3-star rating and would love to know how we can make your experience even better next time. We hope you'll come back and see us again soon!

8/10 Good

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in a great location. Has parking which is a bonus as parking down there is a major issue. We love the motel and area! We hope to be back again some day! Would recommended for others to stay here forsure!
Stayed 2 nights in Apr 2024
Response from Sunsational Beach Rentals - Nicole on 16 Apr 2024
Hi Kayla. Thank you for the wonderful review! We're thrilled to hear that you enjoyed your stay with us, and appreciated our convenient location and free parking. We would be delighted to welcome you back in the future. Thank you for recommending us to others!

10/10 Excellent

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property pool location friendly short walk to beach shops an food.
Stayed 7 nights in Mar 2024
Response from Sunsational Beach Rentals - Nicole on 13 Apr 2024
Hi Brian. Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed your stay with us, and that our prime location and pool were particular highlights. We look forward to welcoming you back soon!

10/10 Excellent

Shandi L

Travelled with family
Me and my girls went here for spring break. It was everything we wanted and more! Very comfortable,a short walk to the beach and you don’t have to pay for parking so serious plus! The nearby restaurants were great! We can’t wait to go back!
Stayed 4 nights in Apr 2024
Response from Sunsational Beach Rentals - Nicole on 12 Apr 2024
Hi Shandi. Thank you for sharing your wonderful experience with us! We're thrilled to hear you and your girls had such a fantastic time during your spring break. It's great to know you enjoyed our convenient location and amenities. We're looking forward to welcoming you back soon for another amazing stay!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Easy parking and check in. Staff was great. Pool is a bit small and cold, but close enough to walk to the beach, restaurants and shopping. Elevator was a little sketchy, so we used the stairs. Loved that they have a tub with some beach toys to use or leave for others to use. Wish we would have known about it before our trip, but maybe it wouldnt have helped to know because you never know what will or will not be in there. Not the prettiest or fanciest in the area, but good for the price. We would stay here again if visiting the area.
Stayed 3 nights in Apr 2024
Response from Sunsational Beach Rentals - Nicole on 12 Apr 2024
Hi Heather. Thank you for taking the time to leave us a review of your recent stay. We're delighted you had a great time at Pelican Pointe and found the parking and check in process smooth. It's great to know that our convenient location, beach toys, and value were particular highlights. Regarding the elevator, the elevator company did come out for routine maintenance and had to fill the hydraulic fluid. Thank you for bringing this to our attention, as it helps us ensure the safety and functionality of our facilities. We hope to welcome you back on your next visit!

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I researched over a dozen properties before I chose this one. It was well worth my time because this place is exceptional. Parking was 10 steps from the front door and once we parked our car, we hardly used it again for the five days we were there. There is so much within walking distance. The beach is right across the street. Five steps from our hotel is Salty’s restaurant. We either had breakfast lunch or dinner there every day. The pool is very nice and very well maintained. There are adequate lounge chairs, and tables with umbrellas and beach towels are provided. Our room was on the third floor. It overlooked the pool and once we were inside the room, we did not hear any outside noise from children playing or anything. The staff was incredibly nice. There are vending machines in the lobby area if you need something on the go. I like the way the room is set up with a divider which separates a living area from a sleeping area. One person could actually be sleeping while the other is doing computer work or reading or little children are sleeping. Our room was very clean and the maintenance people were all very friendly. We left a nice tip for our cleaning lady. This place is perfect for families or a couple just needing to get away for a bit. the fact that parking is included is a big deal because in many other locations, you pay extra for that. I really can’t find one negative thing to say about this hotel. I would definitely stay there again. Amazing sunsets too!
Stayed 3 nights in Apr 2024
Response from Sunsational Beach Rentals - Nicole on 7 Apr 2024
Hi Dianne. Wow, thank you for such a glowing review! We're thrilled to hear that our property exceeded your expectations and provided you with a fantastic experience. It's great to know that our convenient location, amenities, and friendly staff contributed to making your stay a memorable one. We appreciate your kind words, and look forward to welcoming you back on your next getaway!

10/10 Excellent

Stacey, Jackson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Apr 2024
Response from Sunsational Beach Rentals - Nicole on 7 Apr 2024
Hi Stacey. Thank you for taking the time to leave us a review. We are delighted to hear that you had a great experience at Pelican Pointe. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Thank you for choosing to stay with us!

6/10 Okay

Craig, KINGSTON

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sunsational Beach Rentals - Nicole on 5 Apr 2024
Hi Craig. Thank you for taking the time to share your feedback with us. We appreciate your 3-star rating and would love to know how we can make your experience even better next time. We hope you'll come back and see us again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sunsational Beach Rentals - Nicole on 4 Apr 2024
Hi Michelle. Thank you for taking the time to leave us a review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark. We look forward to welcoming you back soon!

10/10 Excellent

Sheila Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Sunsational Beach Rentals - Nicole on 4 Apr 2024
Hi Sheila Kay. Your 5-star review is greatly appreciated! We are happy to hear that you enjoyed your stay at Pelican Pointe. Thank you for sharing your positive experience with us, and we look forward to welcoming you back soon!

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the beach - staff was super helpful and accommodating!
Stayed 4 nights in Mar 2024
Response from Sunsational Beach Rentals - Nicole on 30 Mar 2024
Hi Katie. Thank you for your kind words! We are thrilled to hear that you had a great stay at Pelican Pointe. We take pride in maintaining a clean property and providing friendly service to ensure an enjoyable experience. Being close to the beach and surrounded by various activities definitely adds to the charm of our location. We look forward to welcoming you back for another enjoyable stay.

6/10 Okay

Melody

Travelled with family
Liked: Cleanliness, staff & service
The location was great. Close to the beach and dining options. The kitchenette was too small. We only used it to make coffee.
Stayed 2 nights in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 21 Mar 2024
Hi Melody. Thank you for taking the time to share your experience with us! We're happy to hear that you enjoyed our prime location near the beach and dining options. Regarding the kitchenette, we apologize for any inconvenience caused by its size. Our intention is to provide a convenient space for light meal preparation, including amenities such as a mini fridge, microwave, coffee pot, toaster, and essential utensils. We appreciate your understanding and hope you had a pleasant stay otherwise. We look forward to welcoming you back in the future!

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean. Stayed here before. Will continue to stay here when in Clearwater. No complaints
Stayed 3 nights in Mar 2024
Response from Sunsational Beach Rentals - Nicole on 20 Mar 2024
Hi Kara. Thank you for staying with us again. We appreciate your continued loyalty to Pelican Pointe. It's wonderful to hear that our convenient location and clean rooms have consistently met your expectations. We look forward to welcoming you back for many more enjoyable stays in the future!

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Sunsational Beach Rentals - Nicole on 26 Mar 2024
Hi Krystle. Thank you for taking the time to leave us a review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark. Come back and see us soon!

6/10 Okay

Rosemarie

Travelled with family and small children
Enjoyed our stay
Stayed 2 nights in Mar 2024
Response from Sunsational Beach Rentals - Nicole on 20 Mar 2024
Hi Rosemarie. Thank you for taking the time to share your feedback with us. We appreciate your 3-star rating and would love to know how we can make your experience even better next time. We hope you'll come back and see us again soon!

10/10 Excellent

Diane M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Sunsational Beach Rentals - Nicole on 20 Mar 2024
Hi Diane. Thank you for choosing Pelican Pointe on Clearwater Beach for your recent getaway! We are happy to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Its sooo central of everything! This is the biggest plus of this hotel!
Stayed 1 night in Mar 2024
Response from Sunsational Beach Rentals - Nicole on 13 Mar 2024
Hi Michael. Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us and our convenient location. Being close to the beach and surrounded by various activities definitely adds to the charm of our location. We look forward to welcoming you back for another enjoyable stay.

6/10 Okay

Donna, Lockport

Travelled with family
Disliked: Amenities
The pictures you see online are completely fake. Very different when you arrive. The lady in the office we dealt with on 3/4 at 930 pm upon our arrival was rude and very unprofessional. I will NEVER book that place again!!!
Stayed 6 nights in Mar 2024
Response from Sunsational Beach Rentals - Nicole on 13 Mar 2024
Hi Donna. We apologize for any disappointment you may have experienced despite our efforts to accurately portray our property through online images. Our commitment to providing accurate representations and exceptional service is important to us, and we regret that we did not meet your expectations during your stay. Regarding our check in policy, requiring a photo ID and a credit card in the name of the registered guest is implemented to ensure the safety and security of all our guests. We do apologize for any inconvenience caused. Your feedback is greatly appreciated, and we hope you will reconsider giving us another opportunity to provide you with the outstanding service and experience you deserve.

10/10 Excellent

Skylar

Stayed 7 nights in Mar 2024
Response from Sunsational Beach Rentals - Nicole on 30 Mar 2024
Hi Skylar. Thank you for taking the time to leave us a review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark. We look forward to welcoming you back soon!

6/10 Okay

Nadine

Travelled with partner
Although the place is old it was fairly well kept. some of the furniture needs replaced and the carpeting definitely needs replaced. The carpet felt damp aw wrlk as the bed sheets humdity was not well controlled.
Stayed 3 nights in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 6 Mar 2024
Hi Nadine. Thank you for taking the time to leave us a review. We are sorry to hear that your stay with us did not meet your expectations and appreciate the time you took to leave us some feedback. We operate as a condo hotel where each room is individually owned, and we will certainly relay your comments to the owner of the room you stayed in. It's important for us to ensure that every guest has a comfortable and enjoyable experience during their time with us. Had we know about your concerns during your stay, we would have been more than happy to accommodate you in a different room. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to take a last minute trip to Clearwater Beach for a couple of days and preferred not to spend an arm and leg to stay close to the beach. The Pelican Point Hotel was available and looked spacious, close to the beach and clean. We were very plesantly suprised when we arrived! The person who checked us in was exceptional. I didn't have high expectiations, but the room was very clean and had lots of space. Our room had a partial view and the beach was a short walk across the street. I highly recommend!
Stayed 2 nights in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 3 Mar 2024
Hi Rebecca. Thank you for choosing Pelican Pointe for your last-minute getaway to Clearwater Beach! We're delighted to hear that your experience exceed your expectations, and that our friendly staff and comfy rooms were particular highlights. Providing a comfortable and enjoyable stay for our guests is our top priority! Thank you again for the kind words, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice large clean room with all facilities needed. One issue for some is the huge monstrosity of a hotel being built behind by the Mormon church. Completely dominates both side of the road and so sad for these small friendly reasonably priced hotels, What were local planners thinking, it will destroy the beach community.
Stayed 2 nights in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 27 Feb 2024
Hi Andrew. Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found the room to be clean and well-equipped. We appreciate your support and hope to continue providing you with excellent service despite the changes to the area. We look forward to welcoming you back soon!

4/10 Poor

Dale

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Only one car can park on the property per room. Toilet backed up into the bath tub. place seemed pretty run-down. Not coming back
Stayed 2 nights in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 27 Feb 2024
Hi Dale. Thank you for taking the time to share your feedback with us. We appreciate your feedback and regret to hear that you did not enjoy your stay. We provide complimentary parking for our guests, which is a rare offering among beach hotels where parking fees are commonly charged. As a smaller beach hotel and condo, we have limited availability, especially during peak season, and are unable to accommodate more than one car per room. Our parking policy is stated on all booking platforms to inform guests in advance of their bookings. Regarding the issue of the toilet backing up into the bathtub, we identified a leak on the first floor, typically caused by overfilling the tub or toilet on the second floor. Despite no prior reports, our maintenance staff visited your room to ensure everything was in order, and they were informed that there were no issues present. Additionally, the room underwent inspection after your departure, and no issues were discovered.

6/10 Okay

Lorrain

Travelled with partner
Liked: Cleanliness
A big hotel was being built next door so you can imagine how much noise was heard during the day. I didn’t know Expedia would tell you about anything you need to know like a building being built next door or noise from a restaurant that had dumpsters being filled at the end of business day about midnight.
Stayed 4 nights in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 27 Feb 2024
Hi Lorrain. Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced due to the construction nearby. A notice has been posted on Expedia and all third-party booking sites since the commencement of the construction next door, informing potential guests in advance of booking about the ongoing development and noise. Please know that the construction of the neighboring hotel, as well as the activities of nearby establishments, are beyond our control and not affiliated with our hotel. Nevertheless, we regret any disturbance caused to your stay. We appreciate your understanding and hope to have the opportunity to welcome you back under more favorable circumstances in the future.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and fantastic value in a fairly busy section near the main beach. The staff are very nice and accommodating. Exactly what we needed for reading week getaway in Clearwater! I would definitely come back again and recommend to others in a heartbeat!
Stayed 7 nights in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 27 Feb 2024
Hi Daniel. Thank you for the wonderful review! We are thrilled to hear that you enjoyed your stay at Pelican Pointe and found it to be a great value in a convenient location. We appreciate your kind words about our staff and are delighted that they were able to make your week getaway memorable. We look forward to welcoming you back soon!

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great staff and location.
Stayed 7 nights in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 24 Feb 2024
Hi Eugene. Thank you for the wonderful review! We are thrilled to hear that you had a great stay at Pelican Pointe. We take pride in maintaining a clean property and providing friendly service to ensure an enjoyable experience. Being close to the beach and surrounded by various activities definitely adds to the charm of our location. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 4 nights in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 16 Feb 2024
Hi Barbara. Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We take pride in delivering great service, and are thrilled that we were able to meet your expectations. We look forward to welcoming you back soon.

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant and helpful. Great location!
Stayed 3 nights in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 11 Feb 2024
Hi Sandy. Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff to be friendly and helpful. We take pride in delivering great service, and are thrilled that we were able to meet your expectations. Thank you again for your kind words and we look forward to welcoming you back soon.

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, decent price on Clearwater Beach, nice staff, no problems
Stayed 3 nights in Feb 2024
Response from Sunsational Beach Rentals - Nicole on 10 Feb 2024
Hi Heather. We appreciate your positive review! We take pride in our excellent staff and clean, comfy rooms and are thrilled to know that you enjoyed your time with us. We hope to welcome you back again soon!

8/10 Good

Cynthia

.
Stayed 5 nights in Jan 2024
Response from Sunsational Beach Rentals on 1 Feb 2024
Hi Cynthia. Thank you for choosing Pelican Pointe on Clearwater Beach for your recent getaway! We are happy to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Good

Cathie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, room had everything I needed...very safe....everyone so very friendly, loved the ping pong table
Stayed 3 nights in Jan 2024
Response from Sunsational Beach Rentals - Nicole on 1 Feb 2024
Hi Cathie. Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location, well-equipped rooms, and the safety of our premises. It's fantastic to know that our friendly staff made your stay memorable, and that you had fun with the ping pong table. We hope to welcome you back soon for another enjoyable experience!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from Sunsational Beach Rentals - Nicole on 27 Jan 2024
Hi Julie. Thank you for taking the time to leave us a review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark. Come back and see us soon!

10/10 Excellent

DUANE, great falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach - bars . Restaurants, been coming here for 5 or 6 years
Stayed 3 nights in Jan 2024
Response from Sunsational Beach Rentals - Nicole on 27 Jan 2024
Hi Duane. Thank you for taking the time to share your experience with us. It’s been a pleasure hosting you for 6 years! We appreciate your continued support and are committed to ensuring each stay is as wonderful as the last. We look forward to your return visit soon!

8/10 Good

Nancy

Liked: Staff & service
The elevator shaked and the lights in the elevator flickered
Stayed 3 nights in Jan 2024
Response from Nicole on 20 Jan 2024
Hi Nancy. Thank you for your review! We appreciate your feedback regarding the elevator. We're pleased to inform you that this issue has been resolved; the elevator company performed a roller replacement on the doors for improved functionality. We hope to welcome you back for an even better stay next time!

10/10 Excellent

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nicole on 18 Jan 2024
Hi Raymond. Your 5-star review is greatly appreciated! We are happy to hear that you enjoyed your stay at Pelican Pointe. Thank you for sharing your positive experience with us, and we look forward to welcoming you back soon!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great last minute booking. Great service, clean and worked perfectly for our quick weekend trip.
Stayed 3 nights in Jan 2024
Response from Nicole on 18 Jan 2024
Hi Kevin. Thank you for sharing your experience with us! It's wonderful to hear that our service, cleanliness, and last-minute booking option contributed to a great weekend trip for you. We take pride in maintaining a clean property and providing friendly service to ensure an enjoyable experience. We look forward to welcoming you back soon!

8/10 Good

Lesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cozy place to stay
It was a clean hotel, excellent service and great location with easy access to the beach and restaurants. It was cooler when we visited but the heated pool was a bonus and we could still swim.
Stayed 3 nights in Jan 2024
Response from Nicole on 14 Jan 2024
Hi Lesa. Thank you for taking the time to share your experience with us. We're delighted that you found your stay to be comfortable and enjoyed the easy access to beautiful Clearwater Beach. It's great to hear that you were still able to enjoy a swim despite the cooler weather. We hope to have the pleasure of hosting you again in the future!

6/10 Okay

Corina

Liked: Staff & service
Disliked: Property conditions & facilities
Internet photos are deceiving...
This hotel should rightfully be called a motel, and resort should be nowhere in the title. This hotel has cold cement floors everywhere except in the rooms, which are tiled. Our first room had a King size bed and a pull-out couch (we didn't need the couch) and was a decent size. When we arrived, there was a large puddle of water in the middle of the room, with no indication of where the water came from. I should have just wiped up the water and be done with it, but I called the front desk (had to use my cell phone as there are no phones in the rooms). Manager came up and determined the leak came from the air conditioner and "upgraded" us to another room that had a view of the pool - big deal. It also had a smaller bed and couch, and the room was smaller. Walls are thin, and you hear everything your neighbors are watching or talking about. Oh, and there was construction right outside our door at TWO THIRTY IN THE MORNING. Not the hotel's fault, but it didn't help our perception of our stay. Their policy is NOT to clean your room unless you request it. The bed had just a sheet and a very thin blanket, so thankfully the heater worked just fine, as Florida can be cold in January.
Stayed 4 nights in Jan 2024
Response from Management on 14 Jan 2024
Hi Corina. Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay with us did not meet your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met during your stay with us.Our current room pictures highlight our unique, cozy beach accommodations at Pelican Pointe, a condo hotel where each room is individually owned. While we don’t have room phones, our front desk is ready to assist, and onsite security addressed any after-hours concerns. Your feedback on room phones will be shared with the Pelican Pointe HOA. We regret the AC issue you encountered. To prevent any disruption, we aimed to move you to a different room. Unfortunately, no studio rooms were available, so we upgraded you to a slightly larger standard room (365 sq ft compared to 345 sq ft). If you preferred the studio, expressing concerns during your stay would have allowed a temporary move to the upgraded room for the night, followed by AC inspection the next morning, and then a return to the studio room for the remainder of your stay. We are sorry to hear that the construction next door impacted your experience. Please know that the construction next door is not affiliated with our hotel and we have posted notices on all third-party booking sites, informing guests about the nearby construction in advance of their bookings.In response to guest preferences and considerations during the peak of Covid, we implemented new housekeeping procedures. Rooms are only entered upon request and a daily towel exchange service is available. Recognizing that many guests still prefer this option, we’ve decided to maintain these procedures. If you desire daily housekeeping, this may be requested at the front desk, with your housekeeper, or by using the provided door hanger that indicates “do not disturb” or “please service room.” We apologize for any miscommunication. We’re committed to ensuring every guest enjoys a fantastic experience at Pelican Pointe, and we regret falling short of your expectations. We hope you consider staying with us again, giving us the opportunity to exceed your expectations and provide the exceptional experience we aim to deliver.

8/10 Good

Willia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nicole on 12 Jan 2024
Hi Willa. Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us, and we look forward to welcoming you back soon!

10/10 Excellent

Cara, Clearwater

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole on 10 Jan 2024
Hi Cara. Thank you for choosing Pelican Pointe for your recent getaway. We're delighted to hear that you enjoyed your stay with us. We appreciate your positive review and hope to welcome you back soon!

2/10 Terrible

Adisa

Stayed 7 nights in Jan 2024
Response from Management on 11 Jan 2024
Hi Adisa. Thank you for taking the time to leave us a review. We are sorry to hear that your stay with us did not meet your expectations and appreciate the time you took to leave us some feedback. We were unaware of any concerns during your stay, and we would have been more than happy to address them had we been informed. Your satisfaction is our top priority, and we value your input. If you could provide more details, it would help us improve and ensure a better experience.

10/10 Excellent

David, buffalomills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Nicole on 10 Jan 2024
Hi David. Your 5-star review is greatly appreciated! We are happy to hear that you enjoyed your stay with us. Thank you for sharing your positive experience with us, and we look forward to welcoming you back soon!

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Management on 10 Jan 2024
Hi Randall. Thank you for taking the time to share your feedback with us. We appreciate your 8-star rating and would love to know how we can make your experience even better next time. We hope you'll come back and see us again soon!

8/10 Good

JOHN

Liked: Cleanliness, staff & service
It was good but was noisy in between. some construction going around always.
Stayed 1 night in Jan 2024
Response from Management on 10 Jan 2024
Hi John. Thank you for taking the time to leave us a review. of your stay. We regret any inconvenience caused by the nearby construction, which is unrelated to our hotel and beyond our control. We have posted notices on all third-party booking sites to inform guests in advance. We hope your stay was otherwise enjoyable, and look forward to welcoming you back soon.

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelican pointe - avoid !!
Arrived when dark. When pulling up noticed the hotel looked run down it was surrounded by building work. When we proceeded to check in there was Note on reception door to say taken an unpaid break and will return in half hour. We had to stand outside with our luggage until staff returned. There was no security gate to motel so anyone could walk through the grounds upto the rooms . On entering the rooms they were run down . There was an internal door boarded up with celotex and a party going on in the room next door and people trying the door handle. Having small children this was completely unacceptable so checked straight out to be informed property will not offer a refund and after speaking to hotel.com they will not provide a refund for the room either . Really poor service from Both the hotel and hotels.com will Not look to book through these again.
Stayed 2 nights in Dec 2023
Response from Management on 10 Jan 2024
Hi Nicola. Thank you for sharing your feedback about your recent stay with us. We apologize that your experience fell short of expectations. We'd like to clarify that the construction nearby is unrelated to our hotel, and notices are posted on all booking platforms to inform guests in advance of their bookings. We understand the inconvenience of the delayed check in and have since implemented new procedures to minimize such wait times. Regarding the internal door, rooms that were once connected have been sealed off, making them inaccessible from either side. While our establishment maintains a more basic style to capture the charm of our small beach hotel, we continuously strive to enhance facilitates. We regret that the issues you encountered weren't communicated earlier, as we are committed to promptly addressing and resolving concerns.Please know that our front desk is here to assist, and we encourage guests to reach out during their stay so we can ensure a more comfortable experience. Onsite security is available to address any concerns after hours. We value your feedback and hope for the opportunity to welcome you again, providing a more enjoyable stay.

8/10 Good

Annie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 10 Jan 2024
Hi Annie. We appreciate your awesome review! Your positive feedback means a lot to us, and we're happy to hear that you enjoyed your stay with us. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing. The front desk staff member was so helpful, so very kind, and very knowledgeable about the area. This is probably one of the nicest and best places I’ve stayed in a long time. I will definitely be coming back.
Stayed 1 night in Jan 2024
Response from Nicole on 10 Jan 2024
Hi Joseph. Thank you for your glowing review! We're happy to hear that you had a great experience at Pelican Pointe. Our team will be thrilled to hear these kind words. We are dedicated to providing exceptional service and creating a memorable stay for all our guests. We look forward to welcoming you back for many more enjoyable stays in the future!

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location
Stayed 1 night in Dec 2023
Response from Nicole on 10 Jan 2024
Hi Tony. We appreciate your positive review! It's fantastic to hear that you enjoyed our hotel's property and its convenient location. We look forward to hosting you again for another wonderful stay.