Combined shower/bathtub, hair dryer, towels

Reviews of Quality Inn St. Paul-Minneapolis-Midway

2.5 out of 5
Quality Inn St. Paul-Minneapolis-Midway
University Avenue West,1964, St. Paul, MN

Reviews

5.4
Rating 10 - Excellent. 113 out of 1000 reviews" "
Rating 8 - Good. 172 out of 1000 reviews" "
Rating 6 - Okay. 246 out of 1000 reviews" "
Rating 4 - Poor. 193 out of 1000 reviews" "
Rating 2 - Terrible. 276 out of 1000 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Wun

Travelled with family
Liked: Staff & service, property conditions & facilities
The room is spacious.
Stayed 1 night in Mar 2024

10/10 Excellent

Jerrine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful the room was clean and very comfortable. I would definitely refer my family & friends
Stayed 3 nights in Mar 2024

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from M.O. Senior Manager on 5 Mar 2024
Dear Andrew, Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad area
Stayed 1 night in Jan 2024
Response from M.O. General Manager on 5 Mar 2024
Dear Tina, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terrible

Anavah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had five days booked here but could only stay one before having to cancel. The Continental breakfast does not happen anymore so if you're booking for that, go elsewhere. The upstairs had signs on the door claiming the whole area was a 'quarantine zone', there were rips in the blanket, the walls were so thin you could hear everything, the pool was down, and the very worst part was the room. It was so musty and hard to breathe I woke up finding it hard to do so. The employees were nice enough but overall I did not feel safe and I'm still waiting on my refund.
Stayed 5 nights in Jan 2024
Response from M.O. General Manager on 5 Mar 2024
Dear Anavah, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terrible

Milo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M.O. Senior Manager on 17 Jan 2024
Dear Milo, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

8/10 Good

Ashley

Travelled with family and small children
Liked: Amenities
Friendly staff, affordable rate. Close by
Stayed 1 night in Jan 2024
Response from M.O. Senior Manager on 17 Jan 2024
Dear Ashley,Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. Glad to hear you found our staff friendly and oyr rates affordable. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terrible

Kristin

Travelled with family and small children
Stayed 1 night in Jan 2024
Response from M.O. General Manager on 17 Jan 2024
Dear Kristin, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed in. Advertise no smoking, entire place including room reeks. Advertise free breakfast, this does not exist either. Hot tub was luke warm. Cigarette burns through our bed sheets, and topped off with black stains on pillow upon arrival. Went to turn TV on and it was completely broken. When refund was requesting the customer service was awful. Got charged almost $300 for staying 1 night and keep being told “call tomorrow” 3 days in a row. Would never recommend staying here to anyone!!!
Stayed 2 nights in Dec 2023
Response from M.O. General Manager on 5 Mar 2024
Dear Courtney, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

8/10 Good

Max

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M.O. General Manager on 17 Jan 2024
Dear Maxm Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terrible

Tyree

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from M.O. General Manager on 5 Mar 2024
Dear Tyree, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terrible

John Mark

Stayed 2 nights in Dec 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear John Mark, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

4/10 Poor

Ashley

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I it's convenient because they still take cash but it's inconvenient because they are nosy and they are rude.
Stayed 1 night in Dec 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Ashley, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities
The people above me slammed doors and pounding on the floor all night and morning until 3 am so I couldn't get any sleep ,the front desk guy said there good people and they won't compensate a night . I believe there friends of there's even after I made 3 complaints .beware of this property staff doesn't care and won't solve any issues even though you paid for rest .
Stayed 1 night in Dec 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Jerry, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Esther

Stayed 2 nights in Dec 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Esther, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Esther

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at the property for 5 nights. The staff was very friendly and helpful. The room itself was clean and odor-free. The hallways smelled of smoke. On the weekend it was very noisy and a bit scary. The walls are very thin and you can hear everything. We could not use the pool or jacuzzi. It was unavailable. There was no breakfast as advertised but the room was cheap.
Stayed 3 nights in Dec 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Esther, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from M.O. General Manager on 17 Jan 2024
Dear Daniel, Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

10/10 Excellent

Russell, Winter Park

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an economical and convenient place to stay.
Stayed 1 night in Nov 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Russell, Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are glad you found our property economical and convenient. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

4/10 Poor

Phon

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Pool was broken during out vist and the website says breakfast included but they actually don't have any. Charged us extra for those amenities when they're not even available. Nonsmoking but every hallway smells oike ciagrette. Wont recommend.
Stayed 1 night in Nov 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Phon, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Amanuel

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Amanuel, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

4/10 Poor

Jamie Rae

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Or first room had a broken window that would not shut and smelled horrible. The staff was nice and moved us to another room that smelled better and the window was not broken.
Stayed 1 night in Nov 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Jamie Rae, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Adolfo

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a lot of people walking around like selling drugs. The place smells bad. It was dirty. There was cigarette stains everywhere the life they were not working on the room. I decided to leave the place right in the moment when I stayed at the room that night.
Stayed 1 night in Nov 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Adolfo, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Jesse

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the pool and spa were both closed while the rooms bedding was dirty and the walls were too thin and could hear the next doors ended up leaving immediately
Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Jesse, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as scary as other say this place is
Our stay was fine...clean room and probably the most comfortable bed ive slept on for a hotel in years..
Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Jason ,Thank you for your eight out of ten evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

6/10 Okay

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Please don't say "breakfast included" when all you have is those lousy bags of food.
Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Bruce, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

4/10 Poor

Pao

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Pao, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

10/10 Excellent

Araceli

Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Araceli,Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

4/10 Poor

Paul

Travelled with partner
Disliked: Amenities, property conditions & facilities
It seemed to have a “warn out” feel. The neighborhood was not the nicest. The reception for late check ins was locked and the transaction was done through a window under which I had to slide any documents. In the room, the mattress was worn out, and a few things in the room didn’t work
Stayed 3 nights in Oct 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Paul, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Ian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is in a scary neighborhood, the place was dark and dinghy, the rooms were tinking of cigarettes, there was security everywhere outside, very scary place, we left immediately
Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Ian, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

6/10 Okay

imar

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Imar,Thank you for evaluating our property. We hope to see you again soon.

10/10 Excellent

matthew

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Matthew, Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terrible

Jenna

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a poolside king bedroom- arrived at hotel to a smoky indoor atmosphere- and for them to tell me the room I reserved was no longer available. I looked past that- it smelt like cigarettes very badly even though there plenty of NO SMOKING signs everywhere- we went to our room- the entire second floor smelt like marijuana smoke- again there were signs everywhere that said no smoking and no smoking with a pot leaf… but clearly they do not enforce there policy. There were what appeared to be cigarette burn holes in both comforters in the room- everything smelt like smoke- like everyone and there brother were hot boxing the hotel!!! It was TERRIBLE! I reached out to Expedia for help- they called the hotel- the “manager” came up to the room- didn’t even come inside just listened to our concerns and said “yep” like he already knew… but still put people in his rooms for money… insane… he then came back and looked in the room and said “because you two didn’t mess the room up yet I will give you a refund and you can leave” that is what we did- but they didn’t know how to give a refund so they charged us for two rooms- and said it will be 14 days before we get our money back for TWO rooms we were charged for…INSANE
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Jenna, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

8/10 Good

Wayne

Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Wayne,Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

4/10 Poor

Paul

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Paul, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Anita

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It all smelled like smoke, worn down furniture and doors. Felt unsafe. Staff was ok and did give us refund after we decwe needed somewhere else.
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Anita, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

4/10 Poor

Kelley

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beds are hard as rock as they are old spring beds. Smelt of weed as soon as you enter the building. Pool wasn’t in service. No breakfast to be seen. Parking is hard to find. It was not an enjoyable experience at all. Heard people knocking on doors late at night. We didn’t feel safe there. Definitely wasn’t worth the cost that I spent to stay one night.
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Kelley, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

ReNe

Business traveller
Disliked: Staff & service, room comfort
It was terrible a security guy get in to my bedroom blaming that one is not my room and I have to go out! The pool was out of work so we can use it They have no breakfast, just coffee!
Stayed 2 nights in Sep 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear ReNe, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Rajendra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room with with 2 double beds. Upon entering the room we got 2 Twin beds. We are a family of 4. I called the reception and they said those beds are queen beds and you have to live with what you got. I booked this hotel because this had breakfast included. All we got was bagged snacks in the morning. An apple, a Danish and brownies. Horrible experience. There were some ppl hanging out in the parking lot. I thought it was ok, they could be the guests. I happen to go down to my car at 4 am and I saw the same group of ppl hanging out in the parking lot. A couple approached me as well. I felt unsafe, although nothing bad happened. I will never stay in this property again.
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on 17 Jan 2024
Dear Rajendra, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from M.O. Senior Manager on 14 Sept 2023
Dear David, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

4/10 Poor

Martin

Business traveller
Disliked: Cleanliness, staff & service
They should tell you when booking online that they want $100 deposit on top of it. There is no continental breakfast. The lady was rude at check-in. But the room was very clean and it was nice.
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on 14 Sept 2023
Dear Martin, Thank you for your evaluation and feedback. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We are glad you found your room clean and nice. We are sorry we do not offer a continental breakfast. We are sorry you had any confusion regarding our room deposit. It should be on all sites, we will investigate it. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on 6 Sept 2023
Dear Guest, Thank you for your evaluation and feedback. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

6/10 Okay

Shannon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The ceiling had caulk on it looked ridiculous. The guy came to fix the TV because the remote didn’t work so I came and got the remote to work. We went to the concert came back at midnight and the TV didn’t work again it was a crappy TV a Philips there was rust in the bathtub, it was just a disaster
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on 5 Sept 2023
Dear Shannon, Thank you for your evaluation and feedback. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terrible

Grant

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs and blood.
Bugs everywhere running around bedroom and bathroom. Some sort of spatter on glass on picture. Honestly wonder if blood. Staff was worthless to give different room or refund payment.
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on 5 Sept 2023
Dear Tiffany, Thank you for your evaluation and feedback. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terrible

James

Disliked: Amenities, property conditions & facilities
No king bed - no coffee pot in room.
Stayed 1 night in Aug 2023
Response from M.O. Senior Manager on 5 Sept 2023
Dear James, Thank you for your evaluation and feedback. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

8/10 Good

Steve

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel is listed as a 2 star hotel. The building condition and common areas are the main drivers for the rating. The rooms were nice with microwave, fridge, and all the other amenities you would expect. The staff was friendly and helpful. The free breakfast was a big surprise. When a customer asks about breakfast, the front desk provides them with a sack breakfast (pastry, fruit bar, apple and a juice box). This was not what I was expecting, but it worked and fit our budget. Given the location and price, this was a very reasonable place to stay.
Stayed 1 night in Aug 2023
Response from M.O. Senior Manager on 5 Sept 2023
Dear Steve, Thank you for your evaluation and feedback. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

6/10 Okay

Lyle

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
it's ok
No hand holds in shower, bathroom small but worked ok, parking lot dirty and in need of repair, very quiet, comfortable bed and chair, very friendly at check in and helpful.
Stayed 1 night in Aug 2023
Response from M.O. Senior Manager on 5 Sept 2023
Dear Lyle, Thank you for your evaluation and feedback. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

8/10 Good

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from M.O. Senior Manager on 28 Aug 2023
Dear Jennifer, Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from M.O. Senior Manager on 24 Aug 2023
Dear Guest,Thank you for your positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

8/10 Good

Kpessou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from M.O. Senior Manager on 21 Aug 2023
Dear Kpessou, Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceotional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terrible

Inna

Travelled with family
Disliked: Property conditions & facilities, room comfort
Worst hotel i ‘ve ever seen
Horrible condition, people are selling drugs right in front of it…. Dirty, everything is broken…
Stayed 3 nights in Aug 2023
Response from M.O. General Manager on 21 Aug 2023
Dear Ins, Thank you for your evaluation and feedback. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We have a zero tolerance for any type of illegal activity, and the authorities are promptly called if we are aware of anything suspicious. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager