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Hôtel bien entretenue. La cuisinette est complète avec la vaisselle nécessaire pour se faire de bons repas. Chambre très spacieuse. Accès facile à la plage. Bonne sélection de palapas sur la plage. Pas nécessaire de réserver des chaises longues à la plage ou à la piscine, il y en avait toujours de disponibles. Très belle vue sur la mer à partir de notre balcon. La navette est pratique pour revenir des épiceries, car très montagneux. Les chambres en montagne ne sont pas idéal pour personnes à mobilité réduite.
Gaetan
Stayed 5 nights in Apr 2024
Response from Selene B | Customer Service on 14 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!
Only complaint is the state of the roads around the property: a few big potholes that could modify the wheel alignment of your rental car if you are not careful. But this seems to be the norm for all the roads on the Dutch side. Other than that, very nice resort and had a great stay!
Calvin
Stayed 8 nights in Apr 2024
Response from Selene B | Customer Service on 14 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!
No complaints at all. Everything was professional and courteous.
Mervyn
Stayed 2 nights in Apr 2024
Response from Alejandro S. on 12 Apr 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We hope we can welcome you again.
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.
The room was fantastic, spacious with great views and clean. Service was a little wanting, towels not provided, loss of water, and staff seemed not to know what was going on at facility. Overall, a good experience with some challenges. Be ready for lots of walking up and down hills.
James
Stayed 6 nights in Apr 2024
Response from Alejandro S. on 8 Apr 2024
Thank you for taking the time to review your stay with us. We apologize for the issues you encountered during your stay, your comments help us to improve. We hope in the future you can give us another opportunity to welcome you.
The only complaint I have is that the restaurant staff at the resort wasn’t friendly. They would seat you and then it took time to get offered coffee and tea. They didn’t tell you that you can get more than the buffet. They never smiled or made you feel welcome. Even leaving a tip didn’t change their attitude. We stopped leaving a tip.
katherine
Stayed 7 nights in Mar 2024
Response from Alejandro S. on 8 Apr 2024
Thank you for taking the time to review your stay with us. We apologize for the issues you encountered during your stay, your comments help us to improve. We hope in the future you can give us another opportunity to welcome you.
The property needs entertainment other than that I would return .. beautiful place
Brenda
Stayed 7 nights in Mar 2024
Response from Angie A. on 3 Apr 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.
The room was a fully equipped kitchen-stove, refrigerator, microwave, kettle, toaster, blender and wares - pots, dishes, etc.
Some of the individuals at the front desk/lobby was not friendly.
Susan
Stayed 3 nights in Mar 2024
Response from Angie A. on 3 Apr 2024
Thank you for taking the time to review your stay with us. We apologize for the issues you encountered during your stay, your comments help us to improve. We hope in the future you can give us another opportunity to welcome you.
8/10 Good
Tameisha
Travelled with family, Travelled with family and small children
We absolutely loved our stay at Simpson Bay resort. We had a beautiful room with the kitchen and a lovely outdoor patio overlooking the water. Everything was walkable. It was really nice having grocery store really close by and believe it or not I want some money at the casino. Highly recommend this resort.
Marlene
Stayed 2 nights in Mar 2024
Response from Alejandro S. on 2 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!
So I booked a one bedroom deluxe suite through Expedia. When I was taken to my room, it was not what I booked. I told my husband not to unpack and I went down to the front desk. I told the front desk this is not the room I ordered according to the pictures. She said they were just pictures. Wait What??? And then she asked if I booked through a third-party and I said yes, and she kind of shrugged her shoulders. Wait a minute if you don’t like third-party bookings why are you partnering with them I say to myself. But I want my room so I don’t argue. She did finally give me the room that I paid for and I will say it was very nice..but my question is why did I have to fight for it.
lynda
Stayed 7 nights in Mar 2024
Response from Alejandro S. on 2 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We will share your comments with the manager.
Very nice property and environment. We felt home and safe. The general manager, Marcel was extremely helpful to us and he made sure we had a good time. Thank you Marcel. I would highly recommend this resort to anyone. We will definitely come back.
Linda
Stayed 6 nights in Mar 2024
Response from Alejandro S. on 28 Mar 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We will share your comments with the manager.
Our stay at the resort was amazing. We stayed at the Villas. The staff was hospitable. We had a late check in and Edward at the front desk was amazing. Kept us in the loop about everything. Made sure we got the shuttle to and from the designated areas we went. Everything was also in walking distance. Could not complain at all. We also had an amazing taxi driver, Walter. He was our go to guy. He showed and described everything to us about the lovely place whilst on our way to any location. He is definitely the best. Everyone was kind. At the beach bar, Laurrel and Lynda. The pool bar, can’t remember the bartenders name but they all were lovely. We definitely look forward to taking a trip back. Definitely going to the Resort again and definitely looking forward to seeing Edward and Walter again.
Dervina
Stayed 3 nights in Mar 2024
Response from Selene B | Customer Service on 24 Mar 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!
8/10 Good
Jon
Travelled with partner
23 Mar 2024
Liked: Cleanliness
Nice property. Tough to get any service to fix problem with room even when we told the General Manager. Took 3 days.
Jon
Stayed 1 night in Mar 2024
Response from Selene B | Customer Service on 23 Mar 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We will share your comments with the manager.
Check in takes too long,
Breakfast is just ok, you get the same food every day
Anat
Stayed 7 nights in Jan 2024
Response from Angie A. on 18 Mar 2024
Thank you for taking the time to review your stay with us. We apologies if you encountered a few issues, your comments are the most important thing, we regret that we did not follow up on your request., your comments help us to improve, We hope in the future you can give us another opportunity.
I enjoy the property being in close proxenity to all areas of interest.
Cedric
Stayed 2 nights in Mar 2024
Response from Angie A. on 18 Mar 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.
10/10 Excellent
Dr. Manik
17 Mar 2024
Dr. Manik
Stayed 7 nights in Mar 2024
Response from Selene B | Customer Service on 6 Apr 2024
Thank you for staying with us and for your preference.
Check in was very slow. 30 minutes . Room toilet didn't flush. Resort shuttle drove by room on pick up, honked, didn't stop.
Dustin
Stayed 1 night in Mar 2024
Response from Angie A. on 18 Mar 2024
Thank you for taking the time to review your stay with us. We apologies if you encountered a few issues, your comments are the most important thing, we regret that we did not follow up on your request., your comments help us to improve, We hope in the future you can give us another opportunity.
absolutely beautiful location with stunning sunsets.
Ferdinand
Stayed 7 nights in Feb 2024
Response from Angie A. on 3 Mar 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.
8/10 Good
Linda
28 Feb 2024
Linda
Stayed 2 nights in Feb 2024
Response from Angie A. on 21 Mar 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.
Wonderful resort- loved everything- pools, restaurants, staff friendly, big well stocked room with kitchen and porch. Can walk easily to everything. Can’t wait to return again some day
Theresa
Stayed 5 nights in Feb 2024
Response from Alejandro S. on 26 Feb 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Christopher
19 Feb 2024
Christopher
Stayed 8 nights in Feb 2024
Response from Angie A. on 21 Mar 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.
2/10 Terrible
David
18 Feb 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Everything was great except for the misleading Expedia ad. The room was up a very steep mountain that took us over 5 minutes via shuttle and the room smelled horrible. Had to pay for an upgraded room closer to the beach and pools. The hotel staff was rude and not very helpful. The only staff member that was helpful was the shuttle bus driver
David
Stayed 4 nights in Feb 2024
Response from Angie A. on 19 Feb 2024
Thank you for taking the time to review your stay with us. We apologies if you encountered a few issues, your comments are the most important thing, we regret that we did not follow up on your request., your comments help us to improve, We hope in the future you can give us another opportunity.
Resort is located on a large hill restaurants bars shops all located near beach. A long hard walk home up hill not for anybody with limited mobility. But resort has a shuttle system
barry
Stayed 14 nights in Jan 2024
Response from Angie A. on 16 Feb 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.
Thank you for staying with us and for your preference. We hope to be able to welcome again in the near future.
10/10 Excellent
Kasseem
10 Feb 2024
Kasseem
Stayed 1 night in Feb 2024
Response from Angie A. on 20 Mar 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.