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Reviews of Love Hotel

Love Hotel
140, boulevard de Grand Case, Grand Case

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 45 reviews" "
Rating 8 - Good. 10 out of 45 reviews" "
Rating 6 - Okay. 4 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ! The room is very nice and the ocean view is awesome
Stayed 1 night in Jun 2017
Response from Glanny/ Front Desk on 29 Jun 2017
Thank you very much for this nice comment and for choosing the LOVE HOTEL & RESIDENCE!

10/10 Excellent

Gilly, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, great hotel right on the beach.
From checking in until departure our stay was made a great experience by the friendliness of the staff. Nothing was a problem, the service prompt and first class. Situated on the beautiful Grand Case beach front with everything provided for a relaxing time on the beach.Close to restaurants and shops. We would diffently recommend and hope to return some day.

2/10 Terrible

so frustrated

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience ever
This review is about the poor management and lack of customer service provided. While on Expedia I searched hotels in Anguilla, the search pulled up this hotel. The hotel looked great and the reviews look good so my husband and I decided to book. The hotel took half of the balance due once we booked then emailed saying the remaining balance would be charged once we check in. Well on 4/4/17 as we took the ferry ride over to Anguilla we discovered the hotel was on the French side of st. Martin and not in Anguilla. This was at 11am when we discover this error. Once we arrived to Anguilla and I stood inside of the immigration office and called the "love hotel" to cancel the reservation. I was told because I booked my reservation on Expedia I couldn't cancel with the hotel and would need to call Expedia to cancel and there would be no refund of the $450 deposit per Expedia policy. I then called Expedia who told me hey would cancel the reservation and then called the hotel to see if a refund of the $450.00 could be reversed. The rep from Expedia talked to the hotel and then got back on the phone with me to say the money is non-refundable. Ok so now we have no hotel in Anguilla and I'm out of my money. Soooo later that afternoon around 2 pm guess who charges my account another $458.70?!?! Yes "the Love Hotel". We then called to find out why am I being charged when we never check-in. The nasty lady from the front desk yells that this isn't there problem it was Expedia that charged

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What's not to love at Love Hotel?!
Great location, beautiful beach, excellent service, professional and friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel right on the beach
This was a great place to stay to experience Grand Case. The hotel has chairs and umbrellas, breakfast and lunch. Afun place to stay.

10/10 Excellent

Peter, Westford, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center of Grand Case, but quiet!
We really enjoyed the night. East to walk around, shop, hang out on the beach, eat and drink.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
It was a wonderful trip. The staff was great, the location was perfect, and we loved everythingabout it .

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Hotel in Grand Case
We have stayed here several times and love the location and staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location
Well priced, not fancy or luxurious by any means. A real beach vibe.

8/10 Good

Adrienne, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience on a beautiful beach
Everything went well and everyone was very friendly. Beach is absolutely stunning and alot to see nearby within walking distance.

10/10 Excellent

Derrick, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location with a unique, chic & trendy vibe
What an amazing and unique experience! We were looking for something low-key away from the hustle and bustle of big tourist scenes. We loved everything about this hotel! The location is amidst St Martins foodie strip and literally just steps away from the laid back, low-key Grand Case beach. We had a clean and trendy 2 bedroom suite that had a private balcony overlooking the ocean. And what a Good looking "hip" staff who were always so warm and friendly! The food and drinks were also amazing at very reasonable prices for Grand Case. Would definitely recommend this hotel to anyone looking to stay on the French side. Such a unique, chic and trendy laid back vibe! I now see why they have so many excellent reviews, so take our word for it!
View from our bed
Room balcony
Breakfast with birds
Sunset pre-drinks on our balcony before heading for dinner on the food strip

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Cosy hotel but watch out for dogs on the beach!
We stayed 2 nights upon arriving in St. Martin before going to another location. Called the Love Hotel, the hotel provides no tv's in the guest rooms or bar area. The bar has a small restaurant menu. Pizza was great. The room was clean. Beach chairs were provided. The beach towels can be improved. One large bottle of water is provided and 2 coffee pods for the first day. After that, you are on your own. The big disappointment was when we got our beach chairs, we noticed dog feces in at least 3 locations next to the chairs. When we pointed it out to the staff person, he got a shovel and scooped it up. Then he proceeded to throw the feces in the water right in front of us. Needless to say, none of us went into the water after that. We were horrified! Interestingly, there are signs posted further down the beach that say dogs are not allowed on the public beach. There were 2 dogs in our immediate vicinity running loose. Bring a converter with you because you have to pay 3 euros if you need one for charging your phone or tablet. A hairdryer is provided. You are also charged for extra water and coffee pods.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4-day trip to Grand Case
LOVE Hotel was amazing. As soon as we arrived the staff was very attentive, room wasn't quite ready so they gave us a free drink at the bar (which had AMAZING views). We were shocked at how good the food was at the bar, and how well everything was priced (can't beat a delicious $10 large pizza and $6 ice cream for a casual night in). The staff helped us make dinner reservations, book cabs, they were always there if we needed anything. The location was also amazing, walking distance to many restaurants and beautiful beaches.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find in Grand Case
The Love is a little gem in Grand Case. It's far enough up the road to be quiet at night, but close enough to walk to the shopping and restaurants. The staff (JuJu!!!) is incredible!!! They made our stay so much more enjoyable with their care. We couldn't have asked for better hosts. The hotel is right on the beach. The sand is lovely, the ocean is very calm in the bay. Chairs and umbrellas were readily available as was beach service. Our lunch was served right on the beach and was as delicious as any gourmet restaurant. We experienced an issue with the air conditioning which was remedied quickly and, when it was determined that the compressor was gone, our room was graciously upgraded. One can't ask for more!!

10/10 Excellent

Stephany, Mayfield, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing. Made us feel very welcomed and well cared for. I wont stay anywhere else when we go back.

10/10 Excellent

Nelly , New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location - Very Friendly staff
Very personal Experience (Hosts knew our names) & very friendly - local knowledge of restaurants + This was the 1st time staying on the french side of island Ive been staying on the dutch side for 20+ years. Cant wait to visit Grand Case again - Would stay @ Love again !

6/10 Okay

Brendan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

8/10 Good

William

Liked: Staff & service
Response from LOVE on 9 Jul 2016
Thank you very much for your stay! We hope welcoming you back very soon at the LOVE HOTEL & RESIDENCE! Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quaint, hotel on the beach.
This is our first time to visit St. Maarten, and we loved it!! Love Hotel is clean and wonderful. The friendly staff is fabulous, always willing to help with anything that is needed. They will even wait on you while you're sitting on their comfortable beach chairs, enjoying their beautiful beach. (The pitchers of Sangria are delicious!) Looking forward to visiting them again!
Response from LOVE HOTEL & RESIDENCE on 22 Apr 2016
Dear Guest, Thank you for such a lovely review! We are thrilled that the hotel and our team as well left such a wonderful impression on you. It is always great to read a review such as yours. We hope having the pleasure of welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable
Our recent stay at the Love Hotel was a pleasant surprise. We were treated exceptionally well by all staff, rooms were adorable and super clean and the bar was a treat. Honestly.....can't wait to go back!!
Response from LOVE HOTEL & RESIDENCE on 19 Mar 2016
Thank you so much for your kind words! With all our LOve!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel, with so much to offer
When we arrived we were told that they had upgraded our room, so now we had a room that had a spectacular view of the ocean, with our balcony being a mere 30 feet from the water. This just made our vacation all that more enjoyable.
Response from LOVE HOTEL & RESIDENCE on 8 Mar 2016
Thank you so much for staying with us and for your nice review. Come back soon!

10/10 Excellent

Ellene, Portland, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, Friendly Hotel Right on Grand Case Beach
This is a great, friendly, easy-going place to stay. All staff are helpful and will call taxis for you and make great recommendations of things to do, places to go and eat. Grand Case is a beautiful beach and you can relax on the hotel loungers with umbrellas, no stress! Other reviewers have said the hotel can be noisy due to the 1st floor restaurant/bar but we did not experience that at all (we did stay on the 2nd floor so consider that). If you are a coffee drinker, remember to buy Nespresso capsules before you arrive for the Nespresso maker in the room, as the capsules are expensive in St Martin. We would stay here again, no question!
Response from LOVE on 7 May 2016
Dear Ellene, Thank you for your review! You touched on many of the aspects that make the LOVE so special. We seek to provide a unique experience for each and every one of our guests. We hope you will join us again soon! Warm regards,

10/10 Excellent

Hakan, Ridgewood.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's easy to love LOVE.
Very enjoyable 3 day stay at Love.
Response from LOVE on 30 Apr 2016
Dear Hakan, A great thank you for your stay and your kind message! All our Best Regards, From a the team! LOVE

8/10 Good

Sandra, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVEly little beach Hotel
The hotels does not look like much on the outside but the rooms are lovely and spacious. It is right on the beach. The bar/restaurant does not have late hours so it is pretty quiet at night. Tuesdaynights are like a block party so that was the only loud night on the street. The staff was wonderful, kind and helpful.
Response from LOVE on 23 Apr 2016
Dear Sandra, Thank you again for your stay and your kind work about the LOVE. We hope welcoming you back soon, With all our Best Regards, LOVE TEAM

10/10 Excellent

Stephen, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beaten track
Beachfront location. Friendly staff. Limited parking on street. No offstreet parking. Small town atmosphere. Excellent restaurants up and down the beach. A great place to come and relax. Highly recommended.
Response from LOVE on 2 Apr 2016
Thank you very much for your stay Stephen! Also for your positive review! Come back soon! Best Regards,

6/10 Okay

Sharon, G

Liked: Cleanliness
Quaint hotel, as advertised "right on the beach." Owner, Muriel, was very helpful and accommodating. The only negative was the "as advertised breakfast at 7:30" was NOT available until well after 8:00. As we've discovered just about anywhere in the Caribbean, "Island Time" is always a factor. Don't ever plan on being in a hurry!
Response from LOVE HOTEL & RESIDENCE on 28 Jan 2016
Dear Sharon, thank you for your stay! All our excuses for the breakfast time. We have modified it at 8.30. Regards,

10/10 Excellent

ronald, Darien Ct

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY GREAT OWNERS ALWAYS AVAILABLE
My second time at this property Staff and owners are great ...Going back again
Response from LOVE on 27 Feb 2016
Dear Ronald, Thank you for your kind comment. We try our best to satisfy our guests! Have a wonderful Christmas! Kindest Regards, LOVE

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from LOVE on 27 Feb 2016
Thank you for taking the time to share your experience at the LOVE HOTEL & RESIDENCE! Merry Christmas! See you soon in Grand Case! LOVE

10/10 Excellent

james, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Love Vacation
Great beach, fantastic service, very peaceful and relaxing. Perfect couple retreat
Response from LOVE on 27 Feb 2016
Dear James, Thank you so much for your kind comment. We are happy to know that you enjoyed your time in Grand Case. Come back soon to visit us! Have a Merry Christmas! With all our LOVE!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Love LOVE
Love this place. Great atmosphere. Great view, great beach and location.
Response from LOVE on 31 Oct 2015
A big thnak you for your nice comment, hope seeing you soon back in Grand Case, Kind Regards, LOVE HOTE & RESIDENCE

8/10 Good

Richard, Orlando, FL

Liked: Cleanliness, property conditions & facilities, room comfort
French, Funky and Fun
French and funky beachfront hotel. No TV,phone or room service, but a great location for Grand Case and its many gourmet restaurants within walking distance.. Need a car to get around or just lounge on the pretty beach. Bar gets crowded, so go down to the sand and just people watch. Watersports options right next door. Fun place with a great vibe. Note: Parking is on the street (not reserved). Rooms upstairs are quieter.
Response from LOVE on 31 Oct 2015
Hello Richard, thank you very much for your positive add online! Hope seeing you soon at LOVE HOTEL & RESIDENCE!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Chic
Stayed for 1 night while visiting the island, 3 people in the ocean view room (with a balcony)
Response from Love Team on 15 Sept 2015
Than you very much! Come back to us soon!

10/10 Excellent

みど, 埼玉

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
グランド・ケースでのんびり
賑やかなフィリップスバーグやマリゴとは異なり、グランド・ケースは静かでのんびりするのにお勧めです。そして、グルメの村でもあるので、食の楽しみもあります。 ホテルはアットホームな雰囲気で、快適な滞在ができました。 ビーチに面しているので、ここからもグランド・ケース空港に発着する飛行機が見れます。（小型機だけですが）
Stayed 1 night in Mar 2017

8/10 Good

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precis vid havet
Fint hotell med otrolig utsikt

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Hotel is lovely
Love Hotel is lovely. Freundliches Personal. Super Lage.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love is unfortunatelly not very lovelly. I would not recommend the hotel to anyone. Avoid.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ALAIN, caen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel parfait
Cet hôtel est idéal pour démarrer un séjour sur St Martin. L'accueil est formidable et les responsables de l'établissement sont d'une très grande attention. Je reviendrai sans aucunes hésitations.
Response from LOVE on 28 May 2016
Cher Alain, Merci pour votre séjour et pour votre commentaire. Vous avez parfaitement su être à la hauteur de l'ambiance du LOVE! A très bientôt à Grand Case! Bien Amicalement (de la part de toute l' équipe!)

8/10 Good

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Response from LOVE on 9 Apr 2016
Thank you for your stay Francisco! Regards, LOVE

10/10 Excellent

Not Provided, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Que du positif
En un mot, parfait! Rien a y redire et à recommander les yeux fermés! Littéralement les pieds dans l'eau, personnel très chaleureux & très bel endroit! N'ayant pas fais attention à l'heure limite de check-in et ne me voyant toujours pas arriver, l'hôtel m'a gentillement appelé pour prendre de mes nouvelles et pour pouvoir m'accueillir. J'y retournerai!
Response from LOVE on 27 Feb 2016
Un grand merci pour votre commentaire positif. Nous sommes heureux de vous lire, Nous vous souhaitons un très joeux Noel, A très bientôt sur l'île, LOVE

6/10 Okay

Verified traveller

Prijzig
125 euro vind ik persoonlijk te duur voor een kamer zonder ontbijt die aan de straatkant zit zodat het lijkt of de auto's binnen komen rijden. Slechte tot geen WiFi 1 setje badlakens/handdoek/badjas voor 2 personen. Nespresso cups zijn te koop voor €2,50
Response from LOVE on 27 Feb 2016
Dear Guest, Thank you for taking the time to share your experience at the LOVE. It strongly helps us to improve our services as our aim is to satisfy our guests as much as possible! We hope seeing you soon in Saint-Martin, Have a great Christmas! Regards, LOVE

6/10 Okay

laurent, Fuveau

Liked: Cleanliness, staff & service, property conditions & facilities
L'accueil est excellent et la chambre spacieuse . Dommage que cette chambre n'avait que trés peu de lumière du jour ( fenètre qui donne dans le couloir )
Response from LOVE on 9 Jan 2016
Merci d'avoir pris le temps de nous écrire Laurent. Les commentaires des clients nous aident à améliorer nos services. A très bientôt au LOVE!

10/10 Excellent

Rémi, Fort de France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Détente assurée
Nous sommes parti pour le week end de pâcques. Nous avons été bien accueilli. La chambre agréable et environnement calme.
Response from LOVE on 31 Oct 2015
Bonjour Rémi, merci pour votre message. A très bientôt! Le LOVE