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Reviews of HoteLumiere at the Arch

4 out of 5
HoteLumiere at the Arch
999 N. 2nd St., St. Louis, MO

Reviews

6.8
Rating 10 - Excellent. 256 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 218 out of 1000 reviews" "
Rating 4 - Poor. 162 out of 1000 reviews" "
Rating 2 - Terrible. 126 out of 1000 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities
Pass key kept malfunctioning we had to get 8 new room keys in a 3 day stay also exchanging bathroom towels we didn’t get a new set after putting the previous days towels outside the room
Stayed 3 nights in Apr 2024

2/10 Terrible

Mike

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible. Do your self a favor and do not stay here.
Stayed 1 night in Mar 2024

2/10 Terrible

ASHLEY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This wasn't a great stay. Proximity to the Convention Center was GREAT. Proximity to the Casino was GREAT. That's about where the great stops. The luggage carts at the front door were all broken. The front desk staff was less than helpful or friendly. The carpets and everything was dirty. Only 1 elevator for the entire hotel was working. The workout facility had two 15# dumbbells and one 20# dumbbell. The coffee maker in the room was broken, but when asked if I could get some coffee from the front desk, I was directed to Starbucks! Overall, just not a great stay, considering that folks from our team stayed next door for about $300 less and had hot breakfasts, coffee, facilities, proximity, cleanliness, and everything I would have expected for what I paid. Unfortunate.
Stayed 3 nights in Mar 2024

8/10 Good

Alex

Stayed 1 night in Mar 2024

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I don’t like the fact most things inside the hotel don’t work. Some of the employees was rude. Furniture had burn marks wall paper was peeling hair was in the shower and I had to constantly ask for wash clothes and towels
Stayed 3 nights in Feb 2024

4/10 Poor

Stephen

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Jon

Stayed 2 nights in Feb 2024

2/10 Terrible

omid

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where can I start plugging in my own luggage due to lack of bellman? Two pillows on a advertised queen size bed which was actually a double. Clogged shower drain which caused flooding. This is usually enough along with a dirty dingy Hotel and room. What was over the top was the fact that zero of 4 public elevators worked. Meaning 5th floor was not fun exercise. YES I SAID NO ELEVATOR. 8 STORY BUILDING. NO APOLOGIES. NO CUSTOMER SERVICE. SAD
Stayed 3 nights in Jan 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very nice but the wifi was very spotty to unusable in my room.
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 10 Jan 2024
Thank you for staying with us and sharing your experience. We are working with our IT Department on an upgrade to our WIFI signal. We appreciate your feedback and happy to hear you were pleased with our rooms. Yours in hospitality

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Not bad for a old property.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 10 Jan 2024
Thank you for staying with us and sharing your experience. Glad that overall your stay with us was a positive one. Yours in hospitality

4/10 Poor

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing really, just convenient for new years and casino.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 10 Jan 2024
Thank you for staying with us and sharing your experience. Sorry we did not meet your expectations and for the challenges that affected your stay. I am glad that the location of our property was convenient for the occasion. Yours in hospitality

8/10 Good

Faye

Stayed 2 nights in Dec 2023
Response from Front Office Manager on 10 Jan 2024
Thank you for staying with us and for your rating. Happy to see that overall your stay was positive. Yours in hospitality

4/10 Poor

Mirla

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 10 Jan 2024
Thank you for staying with us and your rating. I am sorry that we did not meet your expectations for a property like ours and the challenges that affected your stay. Yours in hospitality

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 9 Jan 2024
Thank you for staying with us and for your rating. I am happy to see your stay was positive overall. Yours in hospitality

8/10 Good

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoybthe stay at the hotel.The lobby was very clean spacious Unfortunately i saw cigarette burns on the furniture going into the large lobby which was a eye sore.The elevator had missing floor strips entering the elevator.The pillows filling was coming out of the pillows.Quality of pillows left my neck sore ea.morning(upgrade to Down)pillows.Over ALL the staff was very responsive to my request and polite.The view of Eads,Arch brought back memories of fun!! Ill stay again for sure on higher floor Best Wishes 2024!!
Stayed 4 nights in Dec 2023
Response from Front Office Manager on 9 Jan 2024
Thank you for staying with us and for sharing your experience. Ia am sorry of the details that affected your stay. We are reviewing this matters with our maintenance and Housekeeping leadership to make the necessary changes. Looking forward to your next visit. Happy 2024.

6/10 Okay

Donald Phoebe

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 18 Dec 2023
Thank you for staying with us and your rating. Sorry not everything was as expected, and we did not meet your expectations. We will continue working toward improving our services. Yours in hospitality

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on 15 Dec 2023
Thank you for staying with us and for your rating – we’re glad you enjoyed your visit! Yours in hospitality

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Haley

Liked: Staff & service, property conditions & facilities

6/10 Okay

PATRICK

Liked: Cleanliness, staff & service
The room was so-so, even though it was a suite. It needed some fresh paint and new carpeting. The linens and the bathrooms were clean. It's not horrible, but not a great place.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 1 Dec 2023
Thank you for staying with us and sharing your experience. I am sorry your stay was affected by the state of the carpet and wall. We are reviewing these matters and make the necessary improvements. Yours in hospitality

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay if you are seeing an event at the Dome. A short walk through the Casino leads you within feet of the Dome. The room is spacious, the bed comfortable and parking couldn't be easier.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 21 Nov 2023
Thank you for staying with us and sharing your experience. We’re glad you enjoyed your stay with us and appreciate your comments on the property. Thank you for your review, we appreciate the feedback. Yours in hospitality

2/10 Terrible

Eleanor

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 21 Nov 2023
Thank you for staying with us. I am sorry to hear you didn’t enjoy your stay, thank you for letting us know.

8/10 Good

terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from Front Office Manager on 18 Nov 2023
Thank you for staying with us and your rating. I am happy to hear your stay was overall very positive. Yours in hospitality

10/10 Excellent

Desirea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that it was in the historic part of St. Louis and was still within walking distance of the Gateway Arch. Definitely do not recommend walking at night. Overall I enjoyed my stay.
Stayed 3 nights in Sep 2023
Response from Front Office Manager on 18 Nov 2023
Thank you for staying with us and for sharing your experience with us. I am happy to hear you had a positive experience overall and you enoyed our service and location. Thank you for your feedback and rating. Yours in hospitality

6/10 Okay

Sherri

Stayed 1 night in Nov 2023
Response from Front Office Manager on 18 Nov 2023
Thank you for staying with us and for your rating. Sorry to hear that we did not meet some of your expectations but I am glad that overall it was a positive stay. Yours in hospitality

10/10 Excellent

Glenn

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 14 Nov 2023
Thank you for staying with us and for your rating – we’re glad you enjoyed your visit! Yours in hospitality

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Close and convenient to the Arch, convention center, casino, water front and other shopping and dinning areas.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 13 Nov 2023
Thank you for staying with us and sharing your experience. We’re glad you enjoyed your stay with us – we look forward to hosting you again soon! Thank you for your review, we appreciate the feedback. Yours in hospitality

6/10 Okay

David

Travelled with family
Liked: Cleanliness
one of the two elevators didn't work. 3 pillows on a king bed for 2 people not good.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 10 Nov 2023
Thank you for staying with us and sharing your experience. I am sorry about our current situation with the elevators. We are looking a finding a permanent solution to this. Thank you for your feedback about the amount of pillows in the bed. I am sharing this information with our Housekeeping department. I appreciate your feedback and rating. Yours in Hospitality

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
It was lovely. Enjoyed the night we booked so much that we decided to stay another night.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 10 Nov 2023
Thank you so much for your stay and for sharing your experience. I am happy to hear that your stay was absolutely positive and that you decided to stay an extra night. I will share your feedback with our teams to show the difference they can make in our guests stay. Thank you for your comments about our operation, Yours in hospitality

6/10 Okay

jeff

Travelled with family
The rooms should have been in better condition for the amount of money that it costs to stay. The ceiling has bad areas from water damage. The beds were broken down ( you get pulled to the middle of the mattress. Also, there aren’t microwaves in the rooms
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 8 Nov 2023
Thank you for staying with us. We’re sorry to hear your stay did not meet your expectations. We will address these concerns about the ceiling and beds with the proper departments. Thank you for letting us know, we appreciate the feedback.

8/10 Good

Muyideen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Front Office Manager on 8 Nov 2023
Thank you for staying with us and for your rating – we’re glad that overall you enjoyed your visit!

8/10 Good

Jenissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on 8 Nov 2023
Thank you for staying with us and for your rating – we’re glad to hear that overall you enjoyed your visit!

4/10 Poor

Mikayla

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The lobby was pretty but the cleaning staff left trash up and down the hallways. One set of elevators was broke so there was 2 elevators for 8 floors. Our fist room looked nice, the safe didnt work and the dead bolt was broken but other than that no issues until we had a pipe bust in our room and soaked the floor, which happenes, but then we had to move to a differnt room, lost our view, and the room had all kinds of issues. The border around the mini fridge was broke off. There was cigarette burns on the couch. You could see stains on the curtains and the bathtub was not cleaned. The walls looked like they had just redone the wall paper but were streaked and had paint on them. The lamp shade was broken, the safe was broken, the chairs were unstable and on top of that at about 2:30 am I was woken up to the sound of water dripping from the ceiling again. Two of the staff in the loby seemed friendly but one was super rude and acted like I was being unreasonable for wanting to be moved. On top of all of that the bar was closed and they had removed all the vending machines exsept for the hot vending machine which was broke the entire stay and once they "fixed it" you had to use the app insted of running your card at the machine. They did have a little store at the lobby but it only has about 10 drink options and a small selection of snacks.
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 8 Nov 2023
Thank you for staying with us and sharing your experience. We’re sorry to hear your stay did not meet your expectations and of the challenges with water leaks. We will address these concerns with the proper departments. Thank you for letting us know, we appreciate the feedback.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We were highly disappointed in the hotel and casino. Old, kind of not so clean feeling. Smoky, dark, not a good atmosphere. Wrong choice for a night out when you rarely get to get away.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 6 Nov 2023
Thank you for staying with us and sharing your experience. I am sorry about the outdated, smokey and dark feeling of the property. I do appreciate your feedback as we will share it with the departments involved with these shortcomings and work together toward a solution. Yours in hospitality

10/10 Excellent

Erock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel over all, staff very friendly
Stayed 1 night in Nov 2023
Response from Front Office Manager on 6 Nov 2023
Thank you for staying with us and your rating – we’re glad you enjoyed your visit! . Yours in hospitality

4/10 Poor

Sam

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 8 Nov 2023
We’re sorry to hear you didn’t enjoy your stay, thank you for letting us know.

6/10 Okay

Ronald

Stayed 1 night in Nov 2023
Response from Front Office Manager on 6 Nov 2023
Thank you for your rating – we’re glad that overall you enjoyed your visit!

10/10 Excellent

Zhuangji

Stayed 2 nights in Oct 2023
Response from Front Office Manager on 6 Nov 2023
Thank you for your rating – we’re glad you enjoyed your visit!

6/10 Okay

Chantel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The room was clean and spacious, and staff were very nice. There was limited wifi access in the room though (only in the living room area).
Stayed 5 nights in Oct 2023
Response from Front Office Manager on 6 Nov 2023
Thank you for staying with us and sharing your experience. We’re glad to hear that overall you enjoyed your stay with us. I am sorry about the limited WIFI signal, we are working on this issue. Thank you for your review, we appreciate the feedback. Yours in hospitality

4/10 Poor

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay
Worse service I’ve had. Room not clean towels filthy I had to ask 2-3 time for my room to be cleaned. I will not be back EVER!! Elevator down
Stayed 3 nights in Oct 2023
Response from Front Office Manager on 31 Oct 2023
Thank you for your stay and for shering your experience. I am sorry for the short comings from our cleaning department. We were not able to accommodate your first request due to staffing limitations. We made sure we have someone clean your room first thing next morning. I am very sorry we missed te first request and that we did not do enough on teh second day to make it better. It is very frustrating as I believe you were happy with your arrival experience. We do appreciate your feedback. yours in hospitality

6/10 Okay

Clara

Liked: Staff & service
The property is ok, but could use some updates and minor repairs. It was easy to park and a person was in the booth day/night.
Stayed 3 nights in Oct 2023
Response from Front Desk Manager on 1 Nov 2023
Thank you for staying with us and sharing your experience. Glad to hear that parking was convenient. Thank you for your feedback. Yours in hospitality

6/10 Okay

Sparkle

Disliked: Property conditions & facilities
The elevator inside the hotel didn’t work. You had to walk to the back to use elevators.
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 30 Oct 2023
Thank you for staying with us and for sharing your experience. I am sorry about the ongoing situation with our elevators We are working on the pathway to solve the problem. Sorry that this has a negative impact on you. Thank you for your feedback. Yours in hospitality

10/10 Excellent

Levi

Stayed 1 night in Oct 2023
Response from Front Office Manager on 30 Oct 2023
Thank you for your rating – we’re glad you enjoyed your visit!

8/10 Good

Melissa

Travelled with family
Liked: Property conditions & facilities
Getting to the hotel after 9pm was a nightmare & no one told us they block both roads, that we took to get there the first time, but other than that, the rooms were huge, nice & pretty clean. Some mold in shower. Great for the price & free parking downtown St. Louis is pretty rare.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 30 Oct 2023
Thank you for staying with us and for sharing your experience. Sorry about the challenges on your arrival day with the roads blocked. I am happy to hear that you liked our rooms and our parking accommodations. We appreciate your feedback. Yours in hospitality

4/10 Poor

Benjamin

Disliked: Room comfort
Meh.
There was no trash can, shampoo, or conditioner. What as the worst, which I have never experienced there as no blanket. The bed was made with sheets only and this runner at the bottom. The woman at the front desk for check in on Friday night was awesome however. She hooked us up with a blanket and trash can but was also super sweet. I know it isn't a very expensive place so I can't complain too much. The room itself was nice and clean.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 30 Oct 2023
Thank you for your stay with us. I am sorry that the room was not properly finished and amenities and blankets were not place in your room. I am happy to hear our stay had a "can do" attitude with a spirit of hospitality and were able to address the challenges. We will use your feedback for our coaching process. Yours in hospitality

10/10 Excellent

Maddie

Stayed 2 nights in Oct 2023
Response from Front Office Manager on 21 Nov 2023
Thank you staying with us and for your rating – we’re glad to know you had a positive experience and you enjoyed your visit!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Horrible customer service!
I booked the start to include my service dog. I took her out late at night and was asked what she was used for. When I gave the answer that she was trained as a psychiatric response for anxiety and depression I was told that she wasn’t actually a service dog that she was considered an emotional support dog. The lady argued with me over it and made my night the worst I’ve had in a long time. My anxiety turned to panic and I had nightmares which my dog constantly woke me from through the night. I could not wait to get out of there in the morning. I had a 3 hour drive the next day and was not well rested for it. I will not be booking with this hotel in the future and I will not recommend it to any of my many friends and family that travel to St. Louis.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 27 Oct 2023
Thank you for your stay and your feedback. I am sorry for the way you felt after the incident and how it affected your night sleep. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. Yours in hospitality

10/10 Excellent

jon

Stayed 1 night in Oct 2023
Response from Front Office Manager on 16 Nov 2023
Thank you for staying with us and for your rating – we’re glad you enjoyed your visit!

6/10 Okay

joseph

Travelled with partner
Liked: Cleanliness, staff & service
The elevator wasn't working
Stayed 1 night in Oct 2023
Response from Front Office Manager on 26 Oct 2023
Thank you for staying with us and sharing your experience. I am sorry to hear how the elevators situation in our property affected your stay. We are working together to find a permanent solution to this situation and improve our guests stay. Yours in hospitality